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Jim G
Customer Reviews for Advanced Storage of Ottertail City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off
Jim GI was rerouted 3 times by Uhaul from my desired location. Additionally, they changed the size truck without my permission twice! I have been renting trucks from Uhaul for 35 years and will never do so again. They make the renter go out of their way to pick up or return their trucks for their benefit, at the inconvenience to the renter.] My issue is not with the local rental locations but rather the routing department and the corporation as a whole. I called to speak with someone about my issue and got transferred several times with on help. I requested a follow up call from a supervisor which never occurred because they were too coward to actually address our concerns.
Richard DTruck was dirty - needed to be washed. Inside was dusty. No one was at the location. I already added information for my rental when I first rented it App was difficult to navigate on my cell phone I had to renenter information more than once It would not allow me to input a cell phone number that was already on file It took time to get approval from the uhaul clerk when I finally was waiting for approval
Garry HIt was a last minute deal I could've gotten it earlier
Raymond MThanks for the great service
gerald dBy far the best in the area. The rest of the uhaul locations near here never answer their phones. This lady was awesome and extremely helpful and kind
Lexis PVery convenient location and helpful staff.
Sally HRon at Ron storage and UHaul was great to work with trailer pulled great right down the road you can be very proud of U Haul 👍
John FThere was no office. Just a field.
Scott HRon and Haley have been very helpful
Tim GThe off site check in was very difficult on the iPhone. I had to work with the 800 number and the person was very good but it took 45 minutes to finely get the key.
Tim EThe equipment was in great shape. Haley and Ron were both very friendly and helpful !!
Robert BEasy friendly drop off
Jim GEasy drop off
Jim Gmy experience was perfect...thank you!
Claudette BHaley was very helpful and pleasant to work with.
Linda MTrailer was too small and it wasn’t clear on how to self serve. Not happy and all and would like refund please. Will never use your service again. We were told by the lady we spoke to that is would work just fine for us and it did not.
Amy MHaley was a huge help. She is great.
Denise MThere wasn't anyone there to help me with the trailer. I asked for help and received a phone call and the guy said he had been there earlier and if I needed help I could try going to a location in Fergus Falls. He also said they had just learned my pickup time. I had received a text form Haley at 9:11 am so they had to know my pickup time was 3:00 pm. I was there about 3:15 pm. I had sent a text and said I might be earlier. Possibly before 2. My back still hurts from having to hook the 6x12 trailer up myself. These should have tongue Jack's and they do not. The guy that called me said he knew they were really heavy and said he had his daughter stand on the back to help with hooking them up. He did not offer to come back to the location to help me. Uhaul needs to make this right. I drove an hour and a half to get the trailer because none were available when I needed it in Brainerd. The people at this location should not be allowed to rent if they are not able to provide service.
Dan RWould be nice if parking lot was plowed.
Patrick HFantastic Experience. Check in/out was very easy, truck was clean and drove well. Highly Recommended!
Christopher DPrice was different due to them not having right size of truck and u haul was not accommodating of that & blinkers on trailer did not work.
Tyler JI was contacted an hour prior to my rental explaining my equipment was not available - but that I should pick up in another city. I was not impressed with that and doing so caused problematic issues in logistics later. The UHaul location made it seem as though I was being unreasonable when I suggested I didn’t have the time to drive 30 miles out of my way. I did not appreciate the lack of jack stand on the hitch.
ERIN SOnly issue is I’m still looking for final updated receipt.
Mario LI originally booked a uhaul from Fergus Falls, a day later they moved it to another Fergus Falls location. The following day they moved my pickup to Ottertail, 30 miles away! Realizing I now did have time to adjust this I decided to deal with it. I called the Ottertail location and was asked if I the store would be open when I got there so I wouldn't need to do the online check in. I was told it would be open. Then the morning of I received a call that the employee wouldn't be there so I would need to do it online. Then when I tried to do it online I got no where so I needed to call. The lady on the other end of the phone line was helpful, but overall it was a bad experience.
Paul BGreat service easy to find.
Mark RI never went in the building so don't feel I can comment on it. I didn't realize that when I dropped the trailer off there wouldn't be someone available to help me detach it. Fortunately, there was a number to call and the person was able to walk me through it. Maybe a heads up in correspondence that the location could be unattended would help customers be prepared to do it themselves. It was raining and I got grease on my hands. The product met my needs.
Leah JI ordered U-Haul rental from Detroit Lakes about one week in advance and received a confirmation that a truck is available. Then, 24 hours before picking up the truck, I got a phone call that my rental is located in Alexandria, which is about 55 mi away. Should I know this in advance, I would pick up a different location during my online reservation. Then, I spent some time with the lady on the phone, trying to find closer location. She was OK, but had lots of background noise (laughing, talking) and was hard to understand what she's talking about. I've been renting u-haul trucks many times in the past and had no issues, but this time, I am disappointed in the service. Positive: it was easy and fast self-check in at the storage location. Truck was in good condition. Thank you!
Tamara SMy iPhone location service wasn’t working for after-hours check-in, but I was still able to check in my trailer via text message with photos. Very good crew to work with.
David RI thought the process worked very well. First time I have experienced a remote access process and had no problems. Agent was very professional and helpful.
Jon Eit was easy, but I prefer a location that has employees on site
robert rNoticed the tail light didn’t work when I got home.
Curt LWorked out good
Fred HThis location was great and I had no issues with anything there. I did have an isssue with the website when checking out. I was unable to pick the option that the trailer was clean. So I was forced into a $15 charge even after uploading a picture. I challenged the charge and it got dropped but I shouldn’t have to go through that.
Broderick NThe uhaul was not clean and the online self check in did not work.
Luther KThe staff at this location was top notch. They had my equipment ready when I arrived and received the equipment I brought in a very professional manner and record time. I will always rent from Uhaul. Hands down. Thanks for the great experience
Christopher Hturn in becomes a little more time consuming when office is not manned always however, person on phone was very helpful and polite. I have no complaints.
RICHARD WNo staff at this location. but it turns out it made the pickup and dropoff of the trailer EXTREMELY simple. No waiting, no paperwork, just do everything online beforehand and then one short phone call to UHaul and I was driving away.
Daniel CVery happy with service!!
Curtis JIt was thoughtful of the manager to include a certificate for caramel rolls for using their site. The staff were very eager to be helpful.
Amy MThe internet didn't connect so I had to call the man to help turn in the truck.
Greg AClarify if you’re NOT going to meet the customer - especially that’s never rented from that location before. I need to find help. Major inconvenience with a crew waiting.
Diane DPerfect size for towing with car!
John JExcellent service with everyone involved in this process!
Michelle HThe check in man was awesome and helped me complete my drop off, offering his computer skills which helped me immensely!!!! He was in Fergus Falls i think. All I had to do was send a pix of the trailer in its dropped location and he did the rest.
CYNTHIA SThe pick up place was fine. It’s Uhaul that sucks!! The last three times I’ve booked on your website I’ve been called a day or two later, and told the equipment I booked isn’t at that location and if I want that piece I have to go to another location. You did it to me again with rental, and to top it off I requested to be able to drop the trailer in another location, MUCH MUCH closer to my home, and was told that fine and when I went to pick up the trailer was told my contract had me dropping it in a location 40 miles from my home instead of 4 miles. I’m done with Uhaul!!!
Andrew T