Henry S.
Customer did not leave a comment.
Customer Reviews for Advantage Mini Stg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Advantage Mini Stg
james A.
Returned truck on a Sunday location was closed didn't interact with anyone
Kirk L.
I took it upon myself to hook the unit up to my Jeep since the individual wasn't able to assist getting the trailer hooked up which was no biggie. The main issue is when I hooked the unit up the left turn signal and some of the clearance lights were not working . Unit should be checked out thoroughly according to DOT. Next time I will refuse the unit and request replacement or go to a different location.
richard B.
The best part of this trip
Theresa G.
NO AFTER HOURS SERVICE FEE!!
OSCAR G.
great Service
Marvin N.
Picked up trailer it had a bent rim and damaged fenders. we were told to take it to house and call roadside assistance to fix. Did that and roadside assistance couldn't get there for 4 hrs. Could not wait that long so was told to take to second location and trade it out they would call ahead... then showed up there and no one knew anything about me coming. So ended up waiting an additional 2 hrs at that location for replacement of tire and rim... then when we dropped off 2 hrs late was charged for being late. Very disappointed in service and conditions of trailer. The trailer should have never been rented in that condition not to mention the wait and aggravation of still loading and traveling. I would like a refund!!!!
Manuel J.
Nothing, in fact it was a very pleasant experience.
Brad K.
this office was close to my place of employment and was a great experience, she was very nice
Jerry N.
I actually went to the wrong location in Victoria to turn in. The lady at the desk told me I was at the wrong place, but did not bother to tell me where the other location on the same street was. Told me to check my contract. At the right location, the rep could not have been nicer. Did not understand why the other location did not accept truck.
Steven B.
Keep it real!
Jeremy R.
Laura is a great employee. She is always smiling when I go in. Ways to improve...the auto transport needed grease on the winch system/straps in the front.
Annette G.
Was not informed ahead of time about having difficulty on the trailer. Wanted to pick up the trailer early but it was late by the time trailer was available.
Janine S.
Office was very helpful through the whole process of renting storage unit to returning truck. They are great to work with!
Carolyn L.
Laura, was really helpful. She is a people person, which made me feel comfortable.
Randall W.
Had to go to 3 locations to get blankets
SILVESTRE O.
The people at this site are the very best ambassadors you could hope for. Everything went perfectly well and the trailer was perfect for the job. Thank you so much for the service.
nadine P.
Requested a 6x12 and blankets and a dolly Was confirmed. Upon arrival all they had was 5x8. This made us have to take additional trips. No blankets were available. No dolly was on order and Laura provided one. Very disorganized. Laura did not keep standard business hours - however, she was amenable and helpful.
Paul J.
they went out of their way to make everything right!!!
Kerri M.
Super nice and quick to take care of my drop off!
Vivian G.
Awesome customer care by this location. This will definitely be our go to UHaul, location in the future. Congrats for taking such good care of us and keeping us informed on all details. Thank you!!!
Hector M.
Get a better location.
James H.
Laura was such a pleasure to deal with. Fast, friendly, and very accommodating. A+
Brandie J.
There wasn't a person to help connect the trailer to our truck for the entirety of the day. My husband had to do the work. They didn't have any type of supplies (ball mounts or adapters). The trailer was parked in the mud.
ALLISON M.
Laura Mercado (our contact) was very courteous and helpful, both before the pickup (to confirm the time) and during the pickup and contract signing. We would definitely work with her again if we needed to secure a UHaul in the Victoria area. She made the process easy and provided good contact info if we needed any help.
Sharon B.
The young lady that helps me at this location is always WONDERFUL!! I will continue to do business with uhaul because of her kind service!
lois E.
Very nice
TRACI R.
Dropped off equipment Saturday afternoon. Equipment was not checked in until late Monday afternoon after I called twice to make certain everything on my part was complete.
FELICIA T.
Rented dollies from the location and was sent to another location to get them. There were booking issues with the rental and the headquarters in corpus didn't I form us at the time. However the location of pickup was helpful in finding them for us though
Michelle Rene H.
Nice lady and intrested in my travel and how trailer worked out.Only thing she was by herself and her and I had to lift 12 ft trailer off my van. Not good for my very bad back.
ROBERT G.
Agent not aware of transload documentation. But she was a sweetheart.
cathy S.
I was in a bit of a rush as I had just found out one day prior that my job was being transferred the next day. I reserved a van. I arrived early to pick up but took a little longer to get paperwork done then I had hoped, I a hurry I got in the van ad drove to loading location, while in route had to endure an aweful urine smell coming from some where. installed a vent clip so I as to deal with the situation while getting my things moved. asked others what they thought and they said it smelled like an animal urine smell to them. when returning the van the next day.. Early, I notified the same lady who rented it to me, and she apoloigized and added that she had not noticed it when she checked it to make sure it was in ready condition to be rented... But also admitted it was possible that a homeless person may have used it for a place to stay. I was not even offered any kind of understanding other then a half hearted apology. I will NOT recommend this rental place to anyone I speak to as they do not care as much about those rentals being in RUE ready condition after a possible homeless person has made a temporary home in side.
Morgan L.
Make sure the gas tanks are at a full level. It is a pain to have to try and fill the tank back up to the level it was at and then get it back to the drop off. I should'nt have to give your company gas to make sure I'm not overcharged.
RICHARD V.
Could not get the size truck I needed which was a 26. I had to rent a 20 ft and then a 10 which cost me twice as much. And I still did not get all my furniture. I have to make another trip tomorrow. I will not use U haul. The lady at advantage tried to get me what I needed but could not find it. Then I return the rentals in San Antonio and they have trucks parked every where. It not only cost me twice as much but I have to make another trip more gas, another rental loose another day and more money I for one will not use u haul again and I have used u haul every time I have moved. I will spread the word go some where else. I do not expect to here from you all but if I just keep one person from being another victim maybe they stop one and it continue it will be big.
SEAN D.
Really easy drop off. No complaints.
kendra D.
This location was a secondary location original Location. On Sam Houston has very short staffed and I waited a long time and then was told I had to go to another location (Navarro). They are not prepared and poor service. Nice to talk to though.
Wendy M.
Prices are high seams silly to be $39 a day in town & $300 for 3 days oneway I think it could be closer in price also side mirror need to be able to be adjusted by driver it's a safety issue thank you
JOE B.
Uhaul advertises one month storage unit rental for one way Truck Rental. "Not at this location...only Uhaul stores." Take more boxes than you may need. Uhaul will buy back unused supplies. "Not at this location...only Uhaul stores."
ROBERTA F.
U HAUL WILL LET YOU RETURN TRUCK TO ANY LOCATION! I WAS CLOSE ON THE MILES, SO THIS WORKED GREAT!!
SALVADOR L.
I have no words to describe how well they treated me, after my BIG surprise about not having a place to unload all my stuff (wich I find very rude to be blamed for it) this lady that works for this independent storage unit made my day by first being able to meet with me on her day off and to let me have a storage unit for me to unload. Thanks to her I'm a happy customer now but believe me, I had a really bad experience at the end of my trip !!
Victoria M.
The lady who helped us out was very very nice and well knowledgeable of the equipment. Better than the Uhaul place on Sam Houston st.
MARK M.
The young lady was very helpful and informative. Unlike some of the U-Haul rental places that I have rented from.
CASANDRA L.
improve computer system
ALYSSA G.
Don't hold out money
JEFFREY D.
She was professional and took care of our needs. Everything went smooth.
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