Work out greatPAUL G.
Customer Reviews for Adventure Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was so accommodating and professional.Ben M.
Customer did not leave a comment.Carlos G.
Very friendly guy at the front deskOmar G.
Customer did not leave a comment.SHANERA B.
Great customer service--and the van was clean. It was a seamless process.TAMARA G.
Customer did not leave a comment.LATASHA G.
Figure it outMedley R.
No customer service skills are all, gave bad info, tiny lot, no one even acknowledges youMARC S.
Customer did not leave a comment.NEWTON G.
They were awesome people and friendly. I enjoyed my visit there.LATASHA G.
The staff was very professional and very helpful and polite and very friendly I will tell my family and friends about the uhaul location on 701 E sunrise Blvd in fort Lauderdale FLALICE S.
Customer did not leave a comment.Michelle S.
I spent more than 2 hours waiting on the 20' truck that I reserved and it was never available. Given that only a smaller truck was available, I will need to make a second trip and increase my cost.Jeffrey L.
Melanie was very friendly and helpful. Great job. ThanksROBERT B.
The truck was VERY clean and the bed of the truck was freshly painted. Very nice.Walt M.
Customer did not leave a comment.Jeoffery H.
Very smooth pickup and drop offLAURENCE W.
Customer did not leave a comment.John P.
Customer did not leave a comment.Chad J.
By the end of our trip, the front left axel on the truck was vibrating very badly and needs to be looked at before anyone else uses the truck. It is a severe safety issue.KIMBERLY W.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.otto M.
Customer did not leave a comment.Connor D.
Customer did not leave a comment.ALEJANDRO M.
Customer did not leave a comment.MICHAELA F.
Customer did not leave a comment.ashely D.
Customer did not leave a comment.Martin J.
Customer did not leave a comment.GEOFF B.
Customer did not leave a comment.MICHELE D.
Customer did not leave a comment.Duane S.
Customer did not leave a comment.Mathew C.
Customer did not leave a comment.Betty C.
Store personnel didn't wear masks, I was a bit taken back, but store was clean and vehicle was good.LAWRENCE F.
Customer service was great and fun and checking in and out was fast and easy thanks for your help and I will return again keep up the good workMICHELLE A.
I've rented many Uhaul's and this location a) didn't socially distance or wear masks, b) Weren't open on time, c) charged me for an extra day when i was 6 minutes late on my 6 hour drop off d) gave me filthy moving pads when I rented them. They were not wrapped in plastic, like all other locations.Jeff S.
Customer did not leave a comment.ERIK E.
Customer did not leave a comment.Patricia F.
Customer did not leave a comment.GEORGE G.
No comments everything went wellAlexander H.
Customer did not leave a comment.LASHAWNA F.
Customer did not leave a comment.SHEILA J.
When customer is to pick up truck @ 8AM per contract be open to allow them to P/Up not wait until 10AM when business opens.Ranea J.
Customer did not leave a comment.German P.
Customer did not leave a comment.Patrick W.
The return was super easy. Staff very friendly and accommodating.Tommy W.
The new online process is much faster. The 1-800 person was very helpful.Esther H.
They granted me a 15ft truck over the phone and was promised a $50 credit if I didn't get it. I got a 10ft. truck which caused me to leave a $2,400.00 couch in Ft. Lauderdale and a $1,000.00 dining room table because I didn't have enough room. I want my $50 credit put back on my card. Thank youDEREK S.
Not easy to find. No signagesuzanne B.
I just want to say you are so much better than any other service. Quickly: I tried to use budget because they were simply cheaper. Horrible experience and choice from beginning to end. My experience with your company was amazing from beginning to end. Friendly and most importantly quick. Sorry for the short review. Thanks again!Dustin C.
Customer did not leave a comment.Travis B.
Customer did not leave a comment.ANGELA S.
Customer did not leave a comment.MARK A.
Customer did not leave a comment.antione F.
Interior truck needed more cleaning. There were food remainings bellow driver's seat.Rene D.
Customer did not leave a comment.Josephine K.
Customer did not leave a comment.Nicole C.
The pickup was too easy, the contract was not fully explained to us and a unexpected mileage charge was incurred.Edwin B.
Guy kicked us out because we didn't have mask, although we were 20feet away from him. Also, the lady behind desk working didn't have a mask and he was wearing a sun buff over his face. A sun buff is not a mask. It will not do anything to prevent the virus from entering someone's respiratory system. It is used to protect the face from sun. Also the virus does not spread via surfaces so being 20ft away from him has no harmful risk. The lady behind the counter was very helpful and nice.Justin A.
Customer did not leave a comment.VICTORIA G.
All went well dropped off after hours. Very difficult to find. Need much better signage!!THOMAS KARL S.
Customer did not leave a comment.Wendy S.
Fired the guy at the front deskSergio A.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Francisco F.
Customer did not leave a comment.Maria L.
Customer did not leave a comment.Aleida V.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Grady H.
Turned the trailer in with no issues. Consulted that I would be hit with $150 fee for not returning the dolly I NEVER got from the Houston location.Alvin R.
Customer did not leave a comment.Stephen S.
Fire the millennial tending the store and shut this facility down. Where do I begin.... This unkempt, twenty-something, white male, millennial stood there with his zipper open, clutching his god-damned cell phone expecting me to hook the trailer up to my 2020 Lexus GX460 without his assistance whatsoever. He obviously had more important things to attend to then helping me do his job. Before inserting the ball hitch into the receiver on my vehicle, I asked this individual what size trailer ball did the trailer require (I have a multi-ball hitch) to which he responded that he didn't know. I deduced a two-inch ball, and inserted my multi-ball hitch into the receiver two-inch ball up. After I did that, with the next task being attaching the trailer to my vehicle, this individual just backed away from the area engrossed in his cell phone. Since I clearly recognized that I was on my own, I went about the task of lifting the trailer hitch off the ground and placing it on the trailer ball. I'm a 70 year old athlete who cycles 50 miles a day, and I can tell you that with no jack, the trailer hitch on this 6X12 trailer is both heavy and hard to manage. I actually struggled with it. So, instead of offering help, this incapable, self-engrossed individual just stood there watching me struggle with the trailer hitch and began asking me questions as if it was my "duty" to stop - mid-lift - and answer them. In response, I just gave him a "not now" glance and continued lifting and struggling until I got the hitch on the trailer ball. As I re-positioned myself to tighten the locking mechanism, this individual took an "attitude" with me, and in a scolding tone informed me that he was just asking a question and I didn't have to be so rude to him. With that remark, I continued hooking up the safety chains, after which I had to lay on the ground to insert the light plug into the socket on my vehicle. All the while your employee just stood there, with an "attitude" diddling with his cell phone - to the point where I was tempted to snatch it out of his death grip and throw it as far as I could. But, I didn't. So now, you have a U-Haul employee literally scolding the customer while the customer did his job. If you don't see a problem here, what more can I add? Now, to the trailer... It was old and filthy with the loading shelf and pull down strap literally covered with duck crap which i didn't notice until I needed to lift the door for loading. After cleaning up the duck crap I had to literally hose off my driveway. It was THAT bad! So in answer to your question - What can we do to improve for the next customer? - as a business owner I can only recommend that you fire this individual and shut this place down. This can't be fixed, only eliminated, because this is exactly what you don't want your customers to experience.David C.
The personnel here were outstanding. They've been open about a week when we returned our truck. They answered the phone in person, answered our question, and met us in the parking lot - unexpected but very nice. They are the only UHaul location open until 6pm on Sunday. We were able to return the truck Sunday afternoon - it was much easier for us and probably better for you since we returned it a day early. The location is incredibly convenient, too. We were able to walk home. Great experience. Thanks!Diane M.
Customer did not leave a comment.daniel P.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Deyvis C.