Customer did not leave a comment.Wayne V.
Customer Reviews for Adventureland Drive Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.keith M.
This location needs some serious help with equipment. They were unable to process a payment in less than 30 minutes. They had to contact a regional manager to process a payment. We only had the truck rented for a short period of time and we had to rush to move what we needed to in order to return the truck on time. Please help this location out with getting up to par with normal uhaul standards. Their card swiper isn't hooked up and the manager let us know that someone had tried to get it up and running for several hours.Isaac B.
Lori the manager was very friendly and really helpful. Truly a pleasant experience!Christine K. | Overall Experience
Laura was amazing to work with, very helpful when I would call, walked me through the process of closing out the unit. Would highly recommend to other!Reyna I. | Overall Experience
Customer did not leave a comment.MARK R. | Overall Experience
A must use storage facility!Ross S. | Overall Experience
It was easy to get a unit to rent. Laura was very helpful. We always had access and things were very clean.Jennifer L. | Overall Experience
Everything was ready for me and the whole pick up and drop off procedures were smooth.Carol G.
Customer did not leave a comment.Amelia F. | Overall Experience
I would highly recommend this facility.James C. | Overall Experience
As crappy as Florida and Big Jim were, these guys were the polar opposite. Highly recommendRobert L.
Customer did not leave a comment.Joe H.
Customer did not leave a comment.ricardo H.
Customer did not leave a comment.Dickie W.
Customer did not leave a comment.Carl P.
Customer did not leave a comment.Thomas D.
Closed at time of drop offRyan B.
Customer did not leave a comment.leslie B.
The pick up location inventory was off so we had to go and get blankets somewhere else. The poor owner was so nice but her employee walked off of the job and we had to wait 30 minutes for the owner to show up. U-Haul customer service is very rude and are not very helpful. U-Haul is very rude and lies to its dealers as well, our dealership used to be one and it was a horrible experience. It is too bad that U-Haul doesn't have any competition and that it's trucks are so nice. The simple answer is that our nation needs to put Jesus back at its center and that we need to treat others as we want to be treated!!!!Robert S.
I did not end up needing the storage facility. But I still dropped my U-Haul at this location and staff was very friendly and helpful.Peter S. | Reservation
Very clean and great location. Looking forward to using this facility.Josh A. | Reservation
someone was supposed to be there until 4 p.m. but when I got there at 3 p.m. the office was locked up and I was unable to fill out my paperwork and move into my storage unitMichael G. | Reservation
Customer did not leave a comment.mario R.
Short haul, but so nice making a single trip. Adventureland location very curtious.Larry M.
Nice facility. Staff was very nice and explained everything.Jessica H. | Reservation
Had a last minute change in my plans and no longer required use of the facility. They were very kind and made the cancel process easy. I appreciated the understanding and would consider them again.Abby B. | Reservation
Our favorite feature of Adventureland Storage was the ability to reserve your unit online for the date you need so you can relax about finding a unit last minute l!LINDSEY B. | Reservation
Unable to rent in person. Left message for manager. She called - said use kiosk. Kiosk wouldn’t take CC (support said use cash/check-don’t carry). Left message. 4 days to return call. Too late to use.Glenn S. | Reservation
Fast and Efficient. Friendly.lorrinda b. | Reservation
Convenient. Easy. Well Maintained. Friendly Staff.LANCE H. | Overall Experience
The rental added on the insurance. The lady said she tried getting it off. I will have to check my bank to see if she did. I did not request the additional insurance. (Tactic to get more monies????). Also returned a day earlier.Tammy R.
Nothing ,I likeyMark H.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.berhane A.
Customer did not leave a comment.Thomas C.
Parking! When I picked up my UHaul I had to leave my car at the location. I parked in the return location because the parking lot has only 1 handicap space and 1 non-handicap parking spaces and the non-handicap spot was taken...by another UHaul.Steven G.
Customer did not leave a comment.Richard G.
No parking space available to return truck. POOR customer service. Replaced gas used in truck but was then again charged for gas by UHaul. Contacted UHaul about this concern asking that the charge be refunded or that I be reimbursed for the gas I purchased. NO response received from UHaul and charges remained on my credit card. Has been two weeks since contacting UHaul so doubt they'll follow up. Would not recommend UHaul and suggest others not use them either.Bernard J.
Customer did not leave a comment.Gary B.
The online check out process is a wonderful idea that seems mostly well executed but failed at the end. Not a criticism of this location, but of the uhaul process itself. Ensuring that I didn't take all those pictures for nothing would be the only way to better the experience. Otherwise, it was easy and fairly straight forward.Austin C.
Customer did not leave a comment.Amanda L.
The best thing UHaul can do for the customer is to have the requested vehicle on site or try to have it on site. A customer shouldn't have to drive 42 miles out of our way to pick up our van. We reserved a vehicle far enough in advance that arrangements could have been made to have it on site when w were ready to move. As it was we had to drive 42 miles out of our way to get the van at another location. That's mileage that UHaul did pay for. I know that's not how UHaul operates, but it was a real inconvenience for us.glenn P.
They messed up our reservation and over charged us and still haven't credit my account going to the better business bureau!!STEVE T.
If you rent a storage unit, rent an outside one. We have had heavy rains and the inside climate controlled units flooded (5 inches). Uhaul took no responsibility and told us we had to use our personal insurance.PAULA H.
Great customer service!! Fast and easy check out!Dennis O.
The process was quick and the manager Sarah was great to work with!Dennis O.
Everything was perfect in Altoona. Maybe sell, or rent brooms in the lobby.isaac R.
Customer did not leave a comment.Dody H.
Charged me for an item I did not use and was not available for me to use. I was charged for a dolly that i had requested as part of my move. There was not one available. I was still charged for the dolly and haven't been reimbursed. Even though it was just seven dollars I shouldn't have to pay for services that I did not receive. Especially because the lack of the item I requested and told that I would have made my move harder.Rebeccah K.
Service was excellent but there was a bit of dog food on the floor in the back of truck. This was not a major issue. I would still use and recommend this U-Haul location.ALBERT G.
Customer did not leave a comment.Melissa K.
Customer did not leave a comment.Brad L.
Customer did not leave a comment.JAMES B.
Not a thing everything was excellent and thank you so much for your help I really appreciate it your site is the best site that I have rented from in a long time.Shirley H.
Customer did not leave a comment.JACK C.
Customer did not leave a comment.Atid L.
Provide blankets and tie-down straps as part of the service or at least ask your clients if they are in need of these.Tina L.
Different experience using self check in and return but easier than I thought.Jon P.
Customer did not leave a comment.Jacob D.
Office was friendly and knowledgable.Matt M.
The manager was phenomenal! Moving is very stressful and she made the entire process simple! This property is very well maintained and I felt it was very secure! Would definitely recommend!KATHERINE Rochel H.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.Tanner L.
Location was great! website did not work to check back in. Every time I I tried to upload a photo of the dash it causes the system to log me out.Matthew W.
Very impressed and quick check out is awesome.Raymond P.
Customer did not leave a comment.Taylor P.
Customer did not leave a comment.Elsie M.
Customer did not leave a comment.Tami I.
Customer did not leave a comment.Erik V.
Customer did not leave a comment.Erik V.
Customer did not leave a comment.Craig C.
Awesome experience. Great staff!STASH H.
Customer did not leave a comment.TWILA V.
Make sure the trucks are cleaned out before renting it out. But overall, it was a great experience. Thanks!Eva L.
Sarah was very friendly and helpful due to the fact that anitger customer took the truck that was reserved for myself and I ended up having to use a smaller vehicleJohn H.
We had to drive from Newton Iowa to Altoona Iowa to pick up a truck there was a location in Newton we did waste gas in the car that took us from Newton Iowa to Altoona however the nice person in charge in Altoona did give us extra miles for the truck we should have rented a little bit bigger truck the person in Altoona was very friendly and very helpfulsteven P.
Excellent customer service!! I believe her name was sarah (?)..this was a spur of the moment move for me and she recognized i was under a bit of stress...she was kind, she was very helpful...very professional, and knew her stuff!! Much appreciated!!!!!! Thank you.JULIE C.
The truck was very nice and the mobile service was pretty easy to use. The only reason I rated this location only Above Average and stated that the truck was not clean is because it had some leftover rice and crumbs in the cup holders and side door compartments of the truck. That could be easily remedied with a damp towel--so the truck will was great, but just wanted to share that! Thanks!Ashley V.
Didn't know business was in town until I googled uhaul and noticed the locationLee L.
Truck was immaculate. It was ready when I got there and drop off was so easy too. No waiting inline with a check out. Personal was friendly and welcoming.CHRISTINE S.
Customer did not leave a comment.Alisha L.
The area for returning equipment is not very large so it was difficult to return a 15' truck with car dolly. Still this is a very nice location.Teresa S.
Customer did not leave a comment.David R.
Nothing, she was perfect, very professional ,larry G.
Not a thing, the customer service was very helpful.Gregory L.
Very friendly manager at this location, she met me after hours on a Friday to get the truck. Thanks for the help!Leticia V.
Customer did not leave a comment.Jonathan Y.
Customer did not leave a comment.Rose K.