Customer Reviews for Affordable Muffler
(U-Haul Neighborhood Dealer)

396 reviews

8380 Dixie Hwy   Louisville, KY 40258

(502) 995-7366

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(502) 995-7366

8380 Dixie Hwy
Louisville, KY 40258

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Customer did not leave a comment.

BYRON J. 
Rating:
5.0

Exceptional flexible and reliable service.

Lashonda F. 
Rating:
1.0

Should never rent if you are not going to be open. Saw 3 other customers who experienced the same issues

Patrick S. 
Rating:
1.0

I reserved the truck at a location close to my home but it was changed through an email at the last minute to a shady neighborhood convenient store. They didn't have a working truck available so I insisted they call customer service to find me another truck. After waiting on hold for a representative for almost 30 minutes they finally found another truck at another location. This location was closed so I had to go through the contactless process which took forever. My reservation time was 11am but I didn't get a truck until after 2pm. On top of that, I was over charged. It was a nightmare! I definitely WOULD NOT recommend U-haul to anyone!

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

A convenient drop off location!

JAMES P. 
Rating:
5.0

This place was also awesome. The guys who rent the trucks and the place where I dropped it are awesome. I am a 66 year old female and drove this 26 foot truck 1400 miles with my little dog as the only passenger.

darlene V. 
Rating:
1.0

Have someone other than shop owner check on equipment , like a service truck person. I know because I used to be one years ago. Realized should have gone to Penske.person at rental gruff,acted like it was a bother to him

SCOTT P. 
Rating:
2.0

The truck barely wanted to break like damn near couldnt get it to stop also I didn't even get my dolly that I paid for.

Camron C. 
Rating:
3.0

Customer did not leave a comment.

James Y. 
Rating:
3.0

Unable to access the drop off link and had to call U-Haul for assistance. Was on hold for about 35 mins to speak to someone.

Byron C. 
Rating:
5.0

Customer did not leave a comment.

CARNELL C. 
Rating:
2.0

Gas and milage reading was not accurate. I told the employee and was assured he would make adjustments. He didn't and I got charged for it. Did not get any paperwork or was not advised to do a pickup report online. I guess this is something new , I never heard of it until after this rental. Not very professional and i will not use this location again.

Sonja S. 
Rating:
1.0

Check engine light was on in vehicle Truck was dirty had a eatin chicken wing in the back Took a week to get truck checked back in when I only had it 24hours Place was closed when I picked up and dropped off yet was supposed to be open

TONYA W. 
Rating:
1.0

How about not charging people for a 4 day rental when they only used the rental for 2 days. Will never rent a uhaul again.

James S. 
Rating:
2.0

I couldn't get my dolly because the place was closed. And had to pick up truck without a dolly

James W. 
Rating:
3.0

The location was fine. The customer service was a complete JOKE. JOKE. NO help whatsoever. RUDE AND DONT FOLLOW THROUGH WITH WHAT THEY SAID TJEY WERE GOING TO DO. But of course they had no problem taking my money. Total crap.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Awesome staff went out of his way to make sure to get a truck to rent. No other location in the area wanted to attempt to.

Charles H. 
Rating:
2.0

vehicle : lots of body damage and dirty inside and out windshield wipers do not work properly vehicle has lots of miles and not maintained road hazard not safe to operate

William M. 
Rating:
3.0

The problem was that i was reading about all these different charges I could get like if the truck wasn't cleaned I'd get a fee added on but when I got the truck it wasn't clean. I had to clean ut before I could put my stuff in it

SARAH A. 
Rating:
1.0

Make sure equipment has been maintained and up to code. This vehicle was not safe had no ac. Didn't receive help from the provider who rented us the vehicle. Will not use this service again. I would like compensation for my troubles with this vehicke.

Belinda L. 
Rating:
4.0

Have a truck ready for me and not send me to another location very far away. Have people i can talk to present, not a website that doesnt work to register and get keys (the customer service person i talked to on the phone was very helpful). Dont charge me full price for a truck bigger than i wanted and for mileage when i elected to pay $30 for unlimited mileage

Evan Z. 
Rating:
4.0

U-Haul can service it's vehicles more frequently as to give the customer a more worry free experience.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie W. 
Rating:
5.0

The truck I had the air conditioning was real bad, Didn't put air through the vents.

BETTY H. 
Rating:
2.0

The location was closed and an area manager helped me get a trailer. Since it was not open, I could not get any of the supplies, like moving blankets. He could not remove and left it to me calling customer service to get a refund for the blankets. I opened a ticket and have heard nothing.

David H. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

VIJAY W. 
Rating:
3.0

Didn't really care about us even being there. Continued working in garage. We had to go hunt them down. I understand being busy but one of them could have helped us out so we could go on our way.

BRYAN F. 
Rating:
1.0

Was charged a cleaning fee of 15.00 because the blankets were not folded. Nowhere in the contract does it state the blankets needed to be folded. There rep is a liar and rude. Every review about this uhaul location talkes about how they lie and steal money from customers. Uhaul should be embarrassed to be associated with this location.

James S. 
Rating:
2.0

The place was closed even though it was suppose to be open. I asked for in person check in but had to do the mobile check in. When I dropped the uhaul off the location wasn't working to finish the mobile drop off even though my maps had been working on my phone.

Brittany J. 
Rating:
2.0

First I could not take pictures in the U-Haul app with my Android 10 Motorola One 5G Ace smart phone. I made sure all permissions were granted. Luckily I was able to use my sons i-phone to navigate the app. I went inside to get the key and had to wait 10 minutes for the guy to finish what he was doing before he would give me the key. I arrived at Affordable Muffler at 11:53am and was not able to drive off with the truck until 12:34pm so I lost a half hour of truck rental time dealing with your U-Haul app and waiting for the key. The inside of the truck was disgusting. It was very dirty and sticky all around the cup holders. The truck drove ok but it might be time for a front end alignment as the steering was a little wobbly navigating narrow roads. Also when I was checking out the U-Haul app never told me what to do with the key. The shop was closed but I did eventually find the drop box for the key. You might want to replace the drop box because it was badly damaged and looked as though someone had tried to bust in.

Kevin S. 
Rating:
5.0

The manager was helpful, personable, Great!!!

charles C. 
Rating:
4.0

Make maintenance on truck are done

Michael S. 
Rating:
2.0

The air condition was not working

Karen H. 
Rating:
5.0

Daniel was awesome

CHARLESGORDON C. 
Rating:
3.0

Customer did not leave a comment.

Niknam M. 
Rating:
1.0

Clean inside windshield. The windshield has a film build up of residue. Have the agent walk the renter to vehicle for inspection.

donna T. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
1.0

I did the entire reservation online and my wife went to pay for it only and she didn't know that he had removed the insurance and changed the drop off place and time. Had to call the main U-Haul number and the girl change the drop off location but didn't change the time so I get a call half way thru my move from someone with U-Haul wanting the truck back and being rude to my wife

Stephen A. 
Rating:
5.0

Engaged in a very delightful conversation with my representative at the facility

CARL W. 
Rating:
1.0

My reservation was confirmed one week prior to my move date for a truck that was 17 ft from a centralized location 1 mile from my current house and less than 10 from new house. I ended up with the wrong size truck 10 miles west of my old house and 15+ miles from new house. Also, Affordable Muffler only had one employee who was there in the morning but was not there when I dropped my Uhaul off at 12 noon. Terrible experience.

Christopher S. 
Rating:
2.0

Ensure that all the items ordered are actually there

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

carl L. 
Rating:
5.0

Customer did not leave a comment.

NORMA C. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

Location and equipment were fine. Nobody answers the phone. So hope you never have questions or want too speak to someone. We returned the truck after hours. The online check out took forever. It would be nice if you listed what pictures were needed before getting started. As everytime a new photo was needed, I had to start all over.

Chrystal S. 
Rating:
4.0

It was a pleasure doing business with this vendor. When I checked my truck back in it was quick and efficient Thank you Affordable Muffler.

Louella H. 
Rating:
5.0

Customer did not leave a comment.

Lila H. 
Rating:
3.0

The truck was 144 thousand miles, the steering wheel was not aligned. Had to keep the truck straight

Mohamed J. 
Rating:
4.0

Customer did not leave a comment.

YVETTE C. 
Rating:
4.0

Fully clean out the cabin of the truck.

BENJAMIN A. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

They had lots of trucks but no dollies or mats

Timothy W. 
Rating:
1.0

Second time I've been here and I got charged for two days when I only had it one day and brought it back a hour before it was due. The man at the desk has a funky attitude as well and acts like you're bothering him. Never renting here again.

Sheila M. 
Rating:
5.0

N/A

Evelyn L. 
Rating:
2.0

Customer did not leave a comment.

Elonda W. 
Rating:
5.0

Back of truck, storage area had lots of empty water bottles. I cleaned it up. The cab was clean but because of Covid I cleaned it anyway. The truck was nice and ran good. I only wish it has cruse control... Thanks.

Roger S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
1.0

Customer did not leave a comment.

India R. 
Rating:
5.0

It took over an hour and 4 different people to get my truck from the uhaul website. I suppose to pick it up at noon on Saturday and by the time I finally got it was a little after 1pm. They can do better with the website..but everyone I talked to was very nice and polite..

brenda R. 
Rating:
1.0

Price scalped me

GERVONTA D. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
1.0

Was suppose to go to location and just pickup the unit. Got there they didn't have the truck assigned. Told the guy we were there and he left us waiting 20 minutes before he came and talked to us. Took him another 20 minutes to get the truck brought in assigned to me. Took well over 45 minutes to pickup the truck. Didn't have the dolly I requested. Expected better service.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn P. 
Rating:
2.0

I had a very bad experience. I just pray that you guy treat the next person with respect and do the right thing

Lashawndra W. 
Rating:
5.0

Customer did not leave a comment.

bazel C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

Overcharged ! I will dispute the charges on the credit card.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

Kenny T. 
Rating:
1.0

Only charge customer what is stated in contracts

Tony M. 
Rating:
5.0

Customer did not leave a comment.

Marcedes S. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
3.0

Customer did not leave a comment.

Sandra D. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Everyone was great.

michael T. 
Rating:
5.0

Customer did not leave a comment.

Jeromy M. 
Rating:
3.0

Customer did not leave a comment.

Chantel E. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Thank you

Christopher B. 
Rating:
4.0

Didn't get a return receipt. Just told me to unhook it. Need better verification of proof of return on time

Earl P. 
Rating:
5.0

Customer did not leave a comment.

Donia A. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Eriberto B. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
3.0

Guys were fine and helpful

Frank N. 
Rating:
3.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Real nice guys. Very happy with everything.

Timothy V. 
Rating:
5.0

On site pick up location very convenient. Only 10ft truck available. Very quick check in and out process. Website was easy to work with and understood all questions and everything needed of me.

Dachealle B. 
Rating:
4.0

Service was very quick. Agent was pleasant to talk to and was engaging while doing the rental transaction as well as while connecting the trailer to my truck. Trailer was clean and ready to go when I arrived at my appointment time! Had no idea how many u-haul pieces of equipment this location had and rented out. I'll be back for the next one when I need it.

John H. 
Rating:
1.0

Rented out at least 2 reserved trucks leaving customers in a bind. Didnt have the appliance dolley that i reserved.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Margaret T. 
Rating:
3.0

Truck was not checked in before pickup. Truck had taken heavy damage before I got the truck. Wrinkled trim on driver side. Scared up driver side. Gas tank damaged and pushed back to where gas cap was able to be removed. Can of truck dirty head liner falling in places.

phillip R. 
Rating:
5.0

Customer did not leave a comment.

antoinette O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top