Customer Reviews for Affordable Portable Buildings

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Portable Buildings

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Randall S. on

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Customer service was excellent. I will recommend family and friends.

Jovonia M. on

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Light was out in back of truck, office was a shack and ran down but lady was super nice. Reservation was all screwed up....horrible experience!

Byron D. on

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Carolyn S. on

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Tiffany W. on

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Brett A. on

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Jennifer W. on

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Stephen L. on

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The AC would shut down every time I went up any size hill and came back on once I got to the top and started down. This means 4 1/2 hours out of a 9 hour drive was without the air conditioning working. Very inconvenient since it was over 90 degrees. Other than that the uhaul did fine.

WILLIAM R. on

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john F. on

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Tim K. on

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Ashley M. on

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Kathryn W. on

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The lady came straight out the door when she saw me pull up with the UHaul and she was extremely nice!

David D. on

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Christopher S. on

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Paul M. on

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I showed up at 4:40 p.m., which was before the stated closing time. NO ONE was there to help me check the tow dolly back in. If the location is supposed to be open, why was no one there??

Walter R. on

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The lady working the office desk is so nice and really worked hard to make sure my rental experience on the front and back in went as smooth as possible. I was surprised to see that she was on-site when I showed up to drop off my equipment on a Sunday afternoon. I realize it was only a coincidence...but she made sure that I was checked out and sent on my way most expeditiously. On another note....I wish that the online turn in feature was more reliable and easy to locate on the Uhaul.com website. Was impossible for us to locate on my smartphone.

Mable H. on

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Mattie B. on

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Darnea W. on

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The inside was disgusting and had dog hair, tiny bugs flying around. I was charge a price different from What I was quoted. Overall experience was terrible.

Sharla G. on

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I had a great experience working with this Uhaul location! The staff was very nice too!

Zonna N. on

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Zachary R. on

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Christopher G. on

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First location was a joke with no help so I left to a second location. Every thing was fine except the brakes were bad

robert G. on

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Austin J. on

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susan G. on

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TERRY B. on

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steal money from you and refuse to check in my truck from a out of state move

Evan J. on

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William J R. on

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DAVID S. on

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Great service!

Eric M. on

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They had all the moving blankets and the appliance Hand truck ready to load and hooked up the trailer for me. Very easy!

Nelson S. on

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Roger W. on

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Joe A. on

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i would recommend this location, if the others were out of what I needed. Building was filthy. Truck had water inside cargo area. Mileage was different on truck, than what was on contract. Emma was very nice though.

Betty A. on

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Gave wonderful customer service

sibyl B. on

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The physical location appears junkie andi unkept. The service provided by the staff was excellent.

Nanette M. on

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The lady that helped us was very efficient and helpful as well as proffesional and nice

Doug B. on

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Lady working location was awesome!

Suzanne S. on

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Poor wiring created issues during trip.

Gary S. on

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Personnel were very unprofessional. Facility was dirty and poorly furnished/maintained. When I arrived at 0800 to pick up my vehicle, they were cooking breakfast, in an electric skillet, on a desk in the office. I won't use this location again!

Barbara B. on

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Thomas W. on

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Joseph A. on

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Lindsay D. on

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I was very disappointed with my experience at U-Haul. Although this is not the fault of this specific site, I was frustrated that I booked my truck at a location near me and showed up at the time of my rental to be told that my truck was at a different location across town. The location I was sent to was in a rough area of town, and the office was sketchy. The staff at the location were helpful and got us squared away quickly, we were grateful for that.

jon S. on

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I showed up, was unhitched and on my way in 10 minutes. They were ready for me and fully prepared. You couldn't ask for better service, at both ends.

ISSIAH C. on

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Location dirty; poorly staffed. Woman in office did not know how to unhook trailer transport. It just needed lubrication/spray as I had to go other location causing incovenience

SIDRIG A. on

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I returned the trailer at 4:45 pm on 12/17/2015. No one was there. I was told someone would be there until 7 pm. I called the U-haul on University Ave. they told me to disconnect it and leave it there. I told them I am a 67 yr old disabled woman and I don't know how to do it. I had to walk next door to a tire shop and ask a worker to do it for me. I was also quoted $54.95 for the rental . When I rented the trailer I asked Emma about the $109.00 charge. She told me that was the reserve amount if I didn't bring it back on time before 6:45 pm. Then I see the charge remained the same and I had to find someone to disconnect the trailer who doesn't even work for Uhaul. I am placing the amount charged in dispute. I was told by the Uhaul on Unuversity Drive and the one on Jordan Lane my charges would be $54.95. You can contact me. You need to tell the truth to your customers.

Jason O. on

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JOHN C. on

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matt T. on

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CHRIS B. on

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It was an after hours drop off. All went fine.

Carlos B. on

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JIMMY B. on

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A/C broken, squealing in rear brakes, sticky spill on console that hadn't been cleaned up.

CANDICE F. on

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We made reservations to pick up a 15 foot truck on Jordan Lane and when we got there to pick it up they would not let us take the truck even though I already paid for it through the 800 number and we had to sit there until well after 6 o'clock that was completely unacceptable.

Jay G. on

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i only had the tow dolly for 3 hours, and had to return it by 9 pm the same night because the dolly was scheduled for another customer the next day at 8 am. i think that my charges need to reflect the amount of time i used it, say about by the hour.

JAMIE W. on

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The lady working the desk, Emma, was extremely helpful and went over everything with us in detail.

laurel G. on

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MICHAEL R. on

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Tim C. on

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Arrived at 8 am as I was supposed to, but facility was closed. At 8:30 a worker from the business next door told me to bang on door because the people that run the business live in the back of the store! When I did they came from the back room and stated they were out late the night before! It was their fault that I was late for an appointment that afternoon! This is the second rental in a row that I have had less than professional experience with haul!!! I will definitely look for other rental options other than uhaul in the future!!!!

BRANDON L. on

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kenneth L. on

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they were very informative and helpful will use them again!!!!!

FRANKLIN J. on

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None at the moment.

JOHN K. on

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DORETHA R. on

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MARA R. on

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KAITLYIN F. on

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The cashier had no knowledge of the product. The fees and rules weren't explained correctly. I knew I would have a late fee but it ended up being twice what I was told it would be.

SAMANTHA G. on

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They went above and beyond to help my mother set up the car dolly and load her car onto it.

JAMES V. on

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Very professional and helpful!

JOHNNY E. on

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Dwight P. on

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Excellent experience!

DANIEL L. on

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DAVID R. on

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customer service was outstanding

ROBIN V. on

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Was a very pleasant experience and the girl in the office was outstanding!!

MICHELLE P. on

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This location was difficult to find and no where to leave the truck because the building was blocked off as if they were closed.

GEORGE M. S. on

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The young lady who handled my transaction was fantastic!!

BRENDA C. on

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DOUGLAS N. on

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THOMAS B. on

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EMILY M. on

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Ashley S. on

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VIRGINIA R. on

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DENNIS K. on

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SHAWN P. on

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The young lady that waited on me was VERY helpful, pleasant and EXTREMELY nice. The location was just not really clean.

JABRIA K. on

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Carter R. on

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Kelvin C. on

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john O. on

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Katheleen T. on

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when returning the truck, the attendant said it only had 1/16 of a tank, IT HAD 1/4 tank...2 other workers(not sure if they worked there or what) looked at the gas gage but refused to comment on how much was in there. so i went to get some unneeded gas and they locked up and left. I felt like i was dealing with thieves. I would NEVER choose this place if you have other options, which Huntsville does. If you do be sure to have cigarettes or change for the guy who appear to be living in the parking lot.

KELLY W. on

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My entire experience was horrible! I was over charged by a day! I originally agreed for 48 HOURS (2 DAYS)! I got it back to the location in 40 HOURS and I have everything documented, scanned and video footage! Check your phone calls! I communicated by telephone a few times during that day! $30 means nothing to me, but it is the principle of the matter. Call me please at 772-418-0385 and let us discuss the matter.

Patrick J. on

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This location was kind of a rough looking lot which is about what I expect from a U-Haul dealer. The people were friendly and helpful.

EVA G. on

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Thanks for your service

tony L. on

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Get all computer programs running properly. Great people anyways!!

TIM K. on

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