Customer Reviews for Affordable Secure Storage Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Always great dealing with staff. I have a storage unit at this facility so this will be my new rental and drop off spot. A+++

Rating:

5.0

I was upset that the U-Haul on Mineral Ki g neglected to inform us that they were out of trucks, even tho we had a reservation, and sent us the the place on Noble. The individual at Noble location was wonderful and so helpful!!!

Rating:

5.0

They were closed when I dropped it off but location seemed just fine.

Rating:

5.0

Would definitely recommend Affordable Security Storage to anyone. From the clean facilities, helpful staff and the convenience we we’re completely satisfied!

Rating:

1.0

Very small place can’t even park right if u have a big uhaul like a 26 footer and the lady was very rude even tho we were doing online drop off

Rating:

5.0

Maria, at my pick up location was great. Friendly and knowledgeable. She was very supportive abd encouraging when I expressed I was a little nervous about driving the truck.

Rating:

5.0

This location has great personnel. U-Haul needs to invest more into the location.

Rating:

5.0

I used mobile return the process was easy and the key box was right in front

Rating:

5.0

I would like to say thank you to Mary for being so nice and helpful, to bad there isn't more people like her in the businesses today.

Rating:

5.0

Mary was very nice and helpful

Rating:

3.0

The Dolly and Blankets we purchased were not included in the truck when we arrived.

Rating:

5.0

They were conveniently located and they took care of any issues immediately.

Rating:

3.0

Drop off was horrible I was called and bothered by uhaul all weekend even though I dropped the uhaul at the specific location this should be changed

Rating:

5.0

?

Rating:

2.0

My husband put in more than enough gas when he returned the truck which he did after hours. The next day they billed us for 7 gallons of gas. He went to go talk to them and the women would not help him or allow him to take a picture of the gas gage and mileage. So we were stuck with buying gas we didn’t use. She was very unfriendly.

Rating:

3.0

I was charged an additional $57.00. I paid it because i was in a rush but i feel this charge was unnecessarily and shady.

Rating:

5.0

I received the best customer service from this location. The person that took care of me was so kind and professional.

Rating:

3.0

My drop off experience was horrible. I was originally scheduled to drop off at 1930 E Mineral King Ave, Visalia, CA 93292. I sat in the line for drop off for over 30 minutes with the truck on and a/c due to the heat. Finally someone came to the truck to tell me they could NOT accept the truck and trailer because they were full. They didn't offer to transfer my info to another location. They told me it was on my to find another location. I finally found a location, out of my way, and the lady tried her best to help me. Unfotunately, I was at her location another 1.5-2 hours while she tried looking me up in the system and checking me in. If things couldn't get worst, I was then charged extra for my gas being less than the original amount of 5/8. Of course this was all due to the waiting in the vehicle to get helped at the Mineral King location and driving out of my way to find a location that could help. I tried calling customer service to be told the wait time was 40-50 minutes to hold. I am so let down with the disorganization and disconnect. I would like a response back via email to resolve this issue at keyrick004@yahoo.com

Rating:

1.0

I’m being charged for fuel When I drop the truck with a full tank of gas I will be disputing this charges I have pictures of fuel gage and miles I drop truck off truck with Even spoke with one of the representatives Before dropping truck of to make sure it was fine to leave truck he advised me that it was ok to do so .

Rating:

3.0

They did not do a walk around with me, so I took pictures of the previous damage.

Rating:

5.0

Experience was totally awesome Marina was more than helpful with our need he was a super great person to work with we are very pleased with what you have done for us we are planning to move into her new house in a few weeks here we will definitely go back there for another rental

Rating:

5.0

Loved the 24/7 drop off!!!! So easy!!! Thank you

Rating:

5.0

The representative was very friendly and helpful and had a good attitude.

Rating:

1.0

They charged me for 3 days instead of the two I actually rented. Charged me 3 days of dolly when I picked up the uhaul the dolly was rolling around in the back, I had to pull over to see why the noise. When I asked why I was charged 3 days she lied and said uhaul did it not her. Well she was the one who processed the paperwork at her location. ILL NEVER RENT THERE AGAIN.

Rating:

5.0

Nothing checkin and checkout very easy.

Rating:

4.0

The location pick-up was great. I DID however have a problem with the reservation system. I reserved a 15 foot truck weeks in advance only to be given a 10 foot truck which would not fit all of my belongings. Leaving me to now make several other trips to finish my move. I will let everyone know what an awful experience this was and will not refer your company for services.

Rating:

5.0

Nothing. Everything was perfect.

Rating:

5.0

I will always bring my business back.

Rating:

3.0

We turned in truck at 5 no one was thier so tried to follow directions of the self turn in but bad internet service. So dropped off keys in box received a text the following day asking when will the truck be returned. When I called to find out what happened the employee I talked to said that location was closed won't be open till following day. I swept out truck and put gas exactly where was when I received it and got charged more. Unprofessional didn't even hear back.

Rating:

5.0

I rented here for over two years and it was great. The

Rating:

5.0

Nothing to improve but I just want to let you know that the service was great and the woman who helped us made us feel very welcome and her customer service was above and beyond 😇I would rent a uhaul truck from her anytime 😇

Rating:

5.0

Super helpful and kind staff overall I would really recommend this storage to my friends the only thing is it would be nice to extend the entrance hours at least till nine pm not the office but the front gate entrance

Rating:

5.0

Very good experience

Rating:

5.0

Don’t change a thing . The experience was perfect!

Rating:

3.0

The size of the 10ft truck worked perfect for what I needed. But, a ramp would have made the experience better.

Rating:

5.0

The 26 ft truck was powerful and easy to drive in mountains and on the flat.

Rating:

3.0

This was a storage facility, and was able to reserve a trailer with little worries. A young lady assisted in getting g me set up, and was very nice.

Rating:

1.0

Horrible process to get key after hours. Was informed by this location the mobile pick up is super easy and instructions to follow are in the email/text. Everything for this pick up was extremely , painstakingly a frustrating experience. . Needed a code to get uhaul key, this is obtained by calling the main ph #, and being put on hold for 30 minutes (if lucky), then you walk through process with person over the phone for another 15 minutes or more.. must verify and take driver license info all over again even if you did it beforehand to try and be prepared...wow.. just please don’t use mobile pick up if you don’t have to, and get your truck during office hours to avoid this craziness!

Rating:

3.0

We had to drive over 2 hours out of our way to pick up a truck I ordered weeks before from a location close to my house I was not at all happy with the crappy last minute call to drive such a long distance. Im not sure I want to rent from you again. Bad service!!

Rating:

5.0

Just had to drop off and put keys in drop box and check out online

Rating:

3.0

I was told we could return truck after hours. I did. The person who handled our transaction Never told us there would be any charge for returning truck after hours. Let alone a charge that would be as much as the actual rental itself! I am not a happy customer

Rating:

5.0

Absolutely nothing. Manager of the storage awesome. Will definitely recommend this place as long as she is her.

Rating:

1.0

Truck had been broken into the night before we picked it up and gas was siphened but the clerk thought it would be fine, it was not! The gas valve was actually broken and leak fuel the entire trip! We advised the U-Haul clerks at both ends of the trip but neither did anything!

Rating:

3.0

They need to fix the location on Google maps. The staff was very helpful.

Rating:

5.0

I used this location for U-Haul multiple times. Always professional and courteous. Would highly recommend their services to anyone!

Rating:

5.0

Mary was very friendly and a pleasure to do business with.

Rating:

5.0

The owner should contact Google to update the business location in Google map database.

Rating:

5.0

They were quick to pull up computer records and got us out in a very timely manner.

Rating:

5.0

I have rented several items from this location and the lady that works there is very helpful and friendly. She will get you in and out fast which I appreciated!

Rating:

3.0

The woman I dealt with was very friendly and helpful. She answered my questions and gave me the number to customer service when I asked for it. She was genuinely sorry for my experience with the previous dealer. Location was clean.

Rating:

1.0

The locations first off was not the closest to my residence I passed 2 hauls on the way to this location secondly they were not accommodating at all I needed to purchase a few items to make the rental work and they had nothing on site thirdly not only was the equipment missing a chain and tail light (which was not addressed on site) I had to personally hook the equipment up myself and was notified to go to another site after I had left to fix the light(I was not aware of there needing to be two chains until I showed up to drop off rental)

Rating:

3.0

Communication needs work

Rating:

3.0

Staff made customer park it inside the facility and unhitch the tow dolly from the uhaul truck.

Rating:

5.0

It is silly but they are closed on the weekends so we had to leave the truck there we actually never knew where to drop off the truck we had to gas and the place on Noble was not the place where we dropped off the truck and we had to call this morning to confirm that they actually got her keys in contract

Rating:

3.0

The lady working was really nice and the return process was simple and quick

Rating:

4.0

Give me a fully functioning auto transport.