Customer Reviews for Affordable Self Storage
(U-Haul Neighborhood Dealer)

377 reviews

69 Railroad Ave Ste D   Hilo, HI 96720

(808) 934-0014

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: 7:30 am - 11:30 am

Services at this Location:

Contact Us

(808) 934-0014

69 Railroad Ave Ste D
Hilo, HI 96720

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: 7:30 am - 11:30 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

attendants were awesome

Heidi M. 
Rating:
5.0

Customer did not leave a comment.

Miles W. 
Rating:
5.0

Customer did not leave a comment.

Kirsten P. 
Rating:
5.0

Customer did not leave a comment.

Priscilla F. 
Rating:
5.0

Customer did not leave a comment.

Julio T. 
Rating:
5.0

Customer did not leave a comment.

Gail D. 
Rating:
5.0

I think his name was josh. Awesome customer service. It was very easy to work with.

Dayton K. 
Rating:
5.0

I am very impressed with the rental of our U-Haul truck. The truck served the purpose very well with our tools we needed to haul around with us on our stay there. Thank you to the staff members who were very helpful and prompt with our needs. We will use them again for sure.

Christine W. 
Rating:
4.0

Ty good experience

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Jason Y. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Superb service and friendliness.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
5.0

Rental was quick and easy. Personnel (online and in person) where friendly and professional.

Herbert M. 
Rating:
5.0

Nothing to improve we have always had great service with uhaul and highly recommend to anyone looking for short term rental

George B. 
Rating:
5.0

Customer did not leave a comment.

Natasha R. 
Rating:
5.0

Customer did not leave a comment.

Natasha R. 
Rating:
5.0

Customer did not leave a comment.

margaret K. 
Rating:
5.0

Customer did not leave a comment.

Lehneer C. 
Rating:
5.0

Great and friendly service.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

Xavier A. 
Rating:
4.0

Customer did not leave a comment.

Joanna B. 
Rating:
5.0

Prompt and very friendly. We where very happy with our service

JULIAN V. 
Rating:
5.0

Associates were friendly and helpful

Ikaika B. 
Rating:
5.0

John who works at this location is incredible. Friendly, efficient and overall a great person. This is my second time renting from him and plan on only renting at this location because of him.

Darrell S. 
Rating:
5.0

Excellent customer service and clean vehicle!

Puhala K. 
Rating:
5.0

Super service.

Thomas P. 
Rating:
5.0

Great staff! Been renting from this place for years now.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

ron C. 
Rating:
5.0

Customer did not leave a comment.

Brianna V. 
Rating:
5.0

John's help was excellent, knowledgeable, patient, friendly and courteous, an Asset to your company. And Juan just as friendly

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

Jesse K. 
Rating:
5.0

Service is great! Love these guys. Always rent from them.

Carol R. 
Rating:
5.0

Person helping me was personable and friendly. Got through the sign in process quickly and explained about the truck. Answered my questions about the location of items in the truck like lights, windshield wipers, etc. Truck was easy to drive. Return process was simple, too. Great borrowing experience.

Carolyn U. 
Rating:
5.0

Customer did not leave a comment.

Roy O. 
Rating:
5.0

Excellent people who are very helpful. Hats off to your staff

Michael L. 
Rating:
5.0

Staff was welcoming, friendly and efficient. I was pressed for time and they had me out quick! Thank you so much!

Fina O. 
Rating:
5.0

Customer did not leave a comment.

Lehneer Francis C. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Both men who “man the desk” at this Hilo location multi-task in friendly, courteous and unflappable fashion. The gentlemen went out of their way(s) to assist me with multiple rentals, which resulted in a low-stress move to the Big Island. These guys are the créme de la créme in the U-HAUL universe, and I’ll be forever grateful that Siri pointed me to Railroad Avenue.

Fred R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci T. 
Rating:
5.0

Customer did not leave a comment.

DONEL D. 
Rating:
5.0

Both gentlemen who work at the Railroad Ave. location are friendly, efficient, and patient. That combination makes this Big Island U-Haul business a pleasure to deal with.

Frederick R. 
Rating:
5.0

Great customer service. You need to upgrade the office for a better customer experience.

Curtis L. 
Rating:
5.0

The process with your rental was done with complete care and proffesionalism.

ALBERT D. 
Rating:
5.0

Customer did not leave a comment.

Isabella W. 
Rating:
5.0

Will highly recommend your facility to anyone in need of storage.

Anastasia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Fast service with great customer service

Jess A. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Excellent customer service

Maria K. 
Rating:
5.0

Because of the employees this is the only yard I would use. They were great

Gary E.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Philip Monroe B.  |  Overall Experience 
Rating:
1.0

The worker harassed me to bring the van back early. Even 7 not open yet still full 24 HR. chg. Harassed me during the day at lunch. Then after I called back gave my card made more arrangement harassed me again that night. I didn't get the van till 1 waited 2 hrs and it was so bad had to clean another. HR 1 pm but harassed to return at 1045am..

larri K. 
Rating:
5.0

This was my first time renting from U-Haul and it was great. The customer service was amazing and if I ever need a moving vehicle in the future, this U-haul location will be my very first choice.

Pulama G. 
Rating:
2.0

Invoice is a couple of hundred dollars more than it should have been

Emerson I. 
Rating:
4.0

The location is in a great area near the airport and port. I had a great experience with John West, the associate at the rental site. I'm disappointed that I was able to sign up for a time earlier than it actually opened. I lost almost an hour. The van was a little beat up, but I ran fine and the ac worked. Overall, it was a good experience and I would use them again. Thank you!

Destinee K. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Juan was excellent and his customer service was amazing. He was friendly and explained everything very professionally. Thank you for the service.

denise P. 
Rating:
5.0

The representative at the front desk was friendly, knowledgeable and helpful. A+ service.

Conroy H. 
Rating:
5.0

Customer did not leave a comment.

KASSANDRA K. 
Rating:
5.0

Juan Silk provided great customer service.

Amanda W. 
Rating:
5.0

I prefer to pick up a truck with a full tank of gas, and return it with a full tank.

Hawea M. 
Rating:
5.0

Customer did not leave a comment.

Shane V. 
Rating:
4.0

My issue is with the Uhaul website. When I made a reservation, the website allowed me to make a reservation with a uhaul dealer that wasn't even open on the date I reserved. Please update your website. It was annoying and inconvenient to have to call your company three times, wait on hold for 10 minutes each time, only to be told, “We are working on it, ma'am.” People in the middle of moving, which can be stressful, don't need the added stress of not knowing if they will have a truck on the date it is needed.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Barry K. 
Rating:
5.0

Everything was great

WADE K.  |  Overall Experience 
Rating:
3.0

Reserve 20 footer hauler truck on a friday @ 10am [called station early morning before to check up on the truck availability (it was not ready until 3:30pm that day; because of wiper trouble)]; I was instructed by the Booker/sales clerk. to standby for their call... so I waited; finally gotten call & said the truck now is okay & available or 4pm... so went station & pick up truck @ 3:30pm [didn't see the logic of timing arrangement that has been made]; my thought-thinking if a customer like me or anyone else renting a hauler truck pick up time @ 3:30pm [renting it for one day] anyone would expect it to be returned @ 3:30pm the next day [that is the official one day truck rental agreement it should be]; not only that (2ndly the weather was also a factor to also considered as a delay; reason is customer don't want things in a carton boxes becomes all wet during Dooley cart loading process; cause it weakens the boxes). I no compassion or courtesy on d part of the Company Business Agent that day; as a customer I sense that workers are not communicating well w/ each other for a good transition service w/ their customers... they have to do better than that. Please treat the customer fairly & honestly. The old saying, "honesty is the best policy..." Thank you very much U-Haul... I've your customer for over 18 years... I've so good in the past... but now you are out of shape; so shape up & treat your self & your fellow Company workers well... I am sure all will work out sooner or later for good. Oh well... It could be Covid19... It's understood. Praying for greatness... Always. Thanks U-Haul for your past great service... MAHALO & Aloha...

Rex D. 
Rating:
5.0

Superb service.

Thomas P. 
Rating:
5.0

John provided excellent customer service with professional expertise and courtesy. This was especially wonderful and appreciated given the real-time pressure to handle multiple tasks and customers simultaneously. John gets an A+ in my book, a rare distinction.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Great customer service thank you

Valerie L. 
Rating:
5.0

Customer did not leave a comment.

Adraian D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

The employee from North Carolina and Juan are excellent

Lee F. 
Rating:
4.0

Customer did not leave a comment.

Karen Y. 
Rating:
4.0

The person checking us in was very rushed, and didn't give us much instruction. When we brought the uhaul back, we parked in the wrong place because we had no instruction. The person accepting the uhaul back wasn't happy with us because of where we parked.

Carrie K. 
Rating:
4.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Employee was very helpful and professional

Joshua M. 
Rating:
5.0

Awesome service....always.

Thomas P. 
Rating:
5.0

Very easy to rent and friendly staff.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Alison H. 
Rating:
5.0

The van ran perfectly ! out of all the rental moving vans I have rented throughout my 60 years of life this one ran the best !!! good gas mileage to boot, excellent customer service and priced fairly. Exreior was a little abused but I wasnt taking it to an Auto Show . Thank You Affordable Self Storage / U-Haul !!

Scott D. 
Rating:
5.0

Nothing

Kathyann C. 
Rating:
4.0

Vehicle pickup could be faster - but I suppose then two agents would need to be present. As is, lines, lots of paperwork, and confusion about parking options etc can make pickup a pretty drawn-out process.

Harald E. 
Rating:
5.0

Awesome customer service! They made it very quick and easy to rent the pickup. Highly recommend.

Brandi M. 
Rating:
5.0

I've had my storage unit for about a year and I didn't have any complaints or issues with my unit. The prices are reasonable and staff members are very friendly and honest! This was my first time having to rent out a storage unit. One thing I liked about Affordable Self Storage is that they check to make sure all locks are on correctly at each unit. One day I apparently didn't lock my unit correctly and I was called by a gentleman (forgot his name & he was also the one who helped my bf and I apply and did a walk around the property of the different sizes to choose from) stating that my lock wasn't on correctly. Luckily I was still in town and I went back to correctly lock my unit. Thank you for your time and honestly!

Kaysha D.  |  Overall Experience 
Rating:
5.0

Very professional service. Very respectful. Staff members were awesome. Highly recommended.

Shawon R. 
Rating:
5.0

Customer service was excellent- very pleasant and easy to talk to amd extremely organized. Made a stressful days so much easier, thank you!!

Lisa P. 
Rating:
5.0

I was very satisfied with my storage unit. No rats/mice/mongoose, very well kept and maintained property. If I ever need a storage unit again, I will definitely be a return customer!

Thereesa N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  Overall Experience 
Rating:
5.0

Nothing really staff was very helpful and professional.

AAron O. 
Rating:
4.0

Staff are friendly and professional, however the truck was not cleaned well. Upon receiving the truck I could smell a strong odor of marijuana in the cab and back. I eventually located a marijuana joint in the cup holder in the cab.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

Derrick I. 
Rating:
5.0

Always great service.

Thomas P. 
Rating:
4.0

The young man that assisted us is super sweet. He is professional and very kind Great experience!

Sharon W. 
Rating:
5.0

This location is awesome. The people there are great and the trucks are ready to go. Easy check in, easy drop off. My experience was great.

Bryan W. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Already have recommended to friend!

Erik K. 
Rating:
4.0

Truck was a little busted up, but it worked well for what I needed it for.

aaron B. 
Rating:
5.0

Easy check in. Got out, moved my stuff. Brought it back with easy check out. I have never had a problem with Uhaul. This location in Hilo, HI. was great, so great that I'm using them again in a week.

Bryan W. 
Rating:
5.0

Friendly and helpful staff, will definitely recommend....

Homer O. 
No reviews have been submitted for this location.

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