The person checking us in was very rushed, and didn't give us much instruction. When we brought the uhaul back, we parked in the wrong place because we had no instruction. The person accepting the uhaul back wasn't happy with us because of where we parked.Carrie K.
Affordable Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wendy M.
Employee was very helpful and professionalJoshua M.
Awesome service....always.Thomas P.
Very easy to rent and friendly staff.Matthew L.
Customer did not leave a comment.Alison H.
The van ran perfectly ! out of all the rental moving vans I have rented throughout my 60 years of life this one ran the best !!! good gas mileage to boot, excellent customer service and priced fairly. Exreior was a little abused but I wasnt taking it to an Auto Show . Thank You Affordable Self Storage / U-Haul !!Scott D.
Vehicle pickup could be faster - but I suppose then two agents would need to be present. As is, lines, lots of paperwork, and confusion about parking options etc can make pickup a pretty drawn-out process.Harald E.
Awesome customer service! They made it very quick and easy to rent the pickup. Highly recommend.Brandi M.
I've had my storage unit for about a year and I didn't have any complaints or issues with my unit. The prices are reasonable and staff members are very friendly and honest! This was my first time having to rent out a storage unit. One thing I liked about Affordable Self Storage is that they check to make sure all locks are on correctly at each unit. One day I apparently didn't lock my unit correctly and I was called by a gentleman (forgot his name & he was also the one who helped my bf and I apply and did a walk around the property of the different sizes to choose from) stating that my lock wasn't on correctly. Luckily I was still in town and I went back to correctly lock my unit. Thank you for your time and honestly!Kaysha D. | Overall Experience
Very professional service. Very respectful. Staff members were awesome. Highly recommended.Shawon R.
Customer service was excellent- very pleasant and easy to talk to amd extremely organized. Made a stressful days so much easier, thank you!!Lisa P.
I was very satisfied with my storage unit. No rats/mice/mongoose, very well kept and maintained property. If I ever need a storage unit again, I will definitely be a return customer!Thereesa N. | Overall Experience
Customer did not leave a comment.Lisa P. | Overall Experience
Nothing really staff was very helpful and professional.AAron O.
Staff are friendly and professional, however the truck was not cleaned well. Upon receiving the truck I could smell a strong odor of marijuana in the cab and back. I eventually located a marijuana joint in the cup holder in the cab.Timothy C.
Customer did not leave a comment.Derrick I.
Always great service.Thomas P.
The young man that assisted us is super sweet. He is professional and very kind Great experience!Sharon W.
This location is awesome. The people there are great and the trucks are ready to go. Easy check in, easy drop off. My experience was great.Bryan W.
Customer did not leave a comment.Richard S.
Already have recommended to friend!Erik K.
Truck was a little busted up, but it worked well for what I needed it for.aaron B.
Easy check in. Got out, moved my stuff. Brought it back with easy check out. I have never had a problem with Uhaul. This location in Hilo, HI. was great, so great that I'm using them again in a week.Bryan W.
Friendly and helpful staff, will definitely recommend....Homer O.
Bring the truck to my door...Stephen H.
Awesome customer service. Fast and friendly. I would rent from this company again and I would recommend them to my family/friends.Julissa M.
It was a very good experience ...moving is hard enough!Catherine L.
Very affordable and proces was quick and easy.Geraldine H.
Customer did not leave a comment.martha H.
Customer did not leave a comment.Heather L.
Customer did not leave a comment.John S.
Everything was great with this rental. The van was a new addition to their fleet and was a great rental. The vehicle was in excellent condition and drove very smoothly. I've rented from this location a few times in the past and have always had excellent service. Mahalo!Christina V.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.Shannan D.
Customer did not leave a comment.Patricia H.
Best customer service on the island.Lynn C.
Customer did not leave a comment.Kevin H.
it was great and relaxed...Virginia H.
Customer did not leave a comment.Jocelyn F.
Customer did not leave a comment.Toby K.
Juan was very helpful and went out of his way to help make my moving day hassle free. ThanksAbraham G.
Awesome service.JOSEPH C.
You did a great job. Employees are awesome. Give 'em a raise!Carol R.
Highly satisfying customer service. Fast and easy.Simone G.
Very fast and proffesionalEvelyn T.
Customer did not leave a comment.Joanne L.
Customer did not leave a comment.Debra R.
Customer service guy was very nice and helpfulEverell T.
Need a sign on the building that says UHaul. Everything else was perfect. Mahalo!Kevin R.
Customer did not leave a comment.Megan N.
Air conditioning was not working in the 20' box moving truckRobin B.
Checkout and Checkin -- Excellent customer servicePatricia K.
Superb cust. service.Thomas P.
Please provide an after-hours return area! A fenced-off section that can be accessed only with a code provided with the rental contract should alleviate any concerns about vehicle or fuel theft.Harald E.
For 3 weeks since I borrowed the Truck at the Hilo Uhaul, I have been told to contact the Manager located on the Island of Oahu regarding various issues with this rental. I am disputing these charges for various reasons I will list and go over further.zahava C.
Excellent service.GEORGE M.
Awesome customer service.Thomas P.
Customer did not leave a comment.Justin T.
Staff is really friendly and helpful!Grace M.
Customer did not leave a comment.Melissa A.
Super friendly. Plenty of Aloha.Bruce A.
I received excellent customer service from Juan. He was very courteous and help me with everything I needed. It was a pleasure do business with him. Keep up the superb work Juan!frank M.
You guys are the best! Mahalo nui for all your help!JAMES AND ERICA W.
Great staff. Smooth operation. Thanx.Patricia S.
Customer did not leave a comment.Vanessa S.
Customer did not leave a comment.Carlos C.
Great customer service at this location - that is rare here in Hawaii. Easy pick up, and a central Hilo location.Alex R.
Juan was incredibly helpful, nice and make the process quick and easy. Thank you!Amie G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Michael W.
Fast. Friendly service!Andrew V.
Everything about the place was Wonderful! Only problem that i had per se was the "hidden costs". You should not even "advertise" such low rates because your "hidden costs" are "exorbitant" and this practice is "deceitful." Everyone expects to have to pay these, but not so much as it actually adds up to? Cmon. Be Up and Up? From $19.95 to $119.00 and that's not including the gas fillup? Wow! The Public would appreciate numbers that are much more "realistic" so they can make better decision on how to haul their items? Whether or not it is worth their money, to do so...Susan K.
The people were great. The truck was clean though the trailer lights connection was useless for hauling a standard trailer. Such a huge cost and waste of time. While your very kind employee said, "I'm sorry" multiple times, he also said he could do nothing about it and make no adjustments. A great truck, just not for my needs. Mahalo for asking. Alohajames E.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Casey L.
Customer did not leave a comment.Freeman H.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Dong W.
Rent vehicles that are clean and safe to operate Better communicate hours, grounds, location with customers.Carey G.
Very friendly, great customer service.GEORGE M.
There were many pot holes around the area. It was hard to park.Ayche M.
No comment. Very good service. SidneySidney K.
Customer did not leave a comment.Gloria N.
10 for 10Thomas P.
Customer did not leave a comment.Leilani K.
Great and friendly service.Thomas P.
Customer service was so great! It was our first time renting, and it was such an easy experience..Clinton G.
Agent was on it and wasted no time in getting me taken cared of. RockyRocky L.
Customer did not leave a comment.Patricia W.
Great prices....very nice people....piece of cake...Paula G.
The staff was very professional & knowledgeable. Not only recommend to others but I will continue to use this rental store for all my truck rental needs. In short, this place rocks.Denys M.
Staff was more helpful than expected!Joyce S.
Customer did not leave a comment.Richard R.
The customer service guy was amazingly incredible, knowable, helpful, and respectful. I would recommend this U-Haul company in Hilo Hawaii, Affordable Storage, to all my friends. Give that guy a gold star!!!Ricky S.
Excellent and friendly service from Juan. He explained everything clearly and the while transaction was smooth.Cindy J.
No suggestions. All smooth and very well!Mark H.
Customer did not leave a comment.ALICE K.
Help me pack?Michael M.
Customer did not leave a comment.Jason H.
Quick great service great customer service great pricesLisa M.
I was happy with my storage. After nearly 10 months, my belongings were clean and not effected by humidity.Patricia J. | Overall Experience
Very surprised since I have not access the unit for 12 years how it was like I had it when I’ve first rent it. Hardly any dust and no roaches. Thanks.VIOLET F D. | Overall Experience
Thank You all for your help and for providing me with everything I needed to keep all my household items safe, secure and dry. And everyone was really helpful and nice. Much Aloha, DJ Blinn...DJ B. | Overall Experience
This was an excellent experience from the moment we first walked into the door to inquire about space, until the last item was removed almost one year later. Staff is friendly/helpful & facility cleanKAREN H. | Overall Experience
VERY friendly staff.....I would recommend this facility highly..MERCEDES S. | Overall Experience
I have gone to Affordable storage for 4 years and have always been greeted by friendly& helpful staff . My storage units have always been clean, well lit, and safe. Bravo Affordable Storage!CLAIRE B. | Overall Experience
well secured and clean facility with professional and friendly staff.Robert J. | Overall Experience
Very convenient and secure storage facility with friendly people working there.GLENN M. | Overall Experience
Great experience! Highly recommend due to convenience, safety, rates, and the staff is friendly.Erica S. | Overall Experience
Great location for us over these years. Thanks again!SUSAN D. | Overall Experience
Overall excellent.CANDACE E. | Overall Experience
Deborah and Kris have been fantastic to work with. I would very much recommend them. I really appreciated their customer service.VIRGIL W. | Overall Experience
The service was very user friendly and the staff was very helpful. An overall good experience.Adriana O. | Overall Experience
The hours could be better, but great experienceHannah L. | Overall Experience
They were super nice and accommodating! I started with temporary luggage storage, then upgraded to a small unit, then got a mailbox, then did the vehicle storage. Very smooth transitions.NATASHA A. | Overall Experience
Very helpful staff, mahaloAnita L. | Overall Experience
Need better pest control within units. thanksOWEN D. | Overall Experience
Great experience using Affordable Self Storage. Was able to mail my storage items directly there, made it so much easier and didn’t need to inconveniene ohana with travel, time & space of my stuff!Yvette H. | Overall Experience