Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app failed...customer service couldn't receive my drivers license photos...took over an hour to fix issue...late meeting help for moving...very poor experience
Everything had to be done online which I did not know when I made the reservation at this location. Also I see my account has been billed twice..for the truck rental amount and then I assume for the mileage. I can not view my contract online and I held for a Uhaul agent and after 5 minutes my call was dropped. VERY DISAPPOINTED IN THIS EXPERIENCE WITH UHAUL!!
Not a thing ... keep up the good work!
You can stop making it mandatory that the customer does a self check in. When I did this, I did not have my smart phone set up for location services - and had NO idea how to do that. I had to go get some help by driving to another location, adding more mileage that I had to pay for. And you wanted $20 extra to do it the next day! It's turning me off from using your services. At least make it optional during business hours!
The first location (1460 E Main St, Bartow) that I was given should be closed; it is in a very physically dangerous area, run down, beat up, and - despite having a reservation - the guy running it was not there! Thank you for reservation guarantees! This new location was much better and the man working there went out of his way to give good service. Definitely recommend this one!
I was told only after asking had they had any problems with this truck they said they had had some air conditioning issues and they had filled it with freon but driving the truck I started experiencing a shrill noise under the hood the air conditioner compressor was making noises and it started cutting in-and-out hot and cold tried to report it when I came home that night after I turned in the truck and the woman's that answered the phone for Uhaul had a" I don't give a shit attitude" but I did report it to the person at Affordable Self Storage where I had rented the truck from, Also reported that the windshield wipers were no good and needed to be changed got caught in a rain storm and could hardly see though the windshield... Other than that the truck drove fine to and from my destination.
Keep employing wonderful people like the one that helped us get the truck and everything we needed to know..
They were very understanding of my situation!
All was excellent. Continue with your wonderful service and very pleasing customer service.THANK YOU
This place was the 3rd option on Google. It should be no.1 in Bartow, FL 33830 I called the first place, a tire place they could give a crap about renting me anything. She talked me right out of renting from them The second place was Jon motel. That is a creepy place. I arrived at 3:45 open sign lit, I rang bell no answer. There were no less than 25 black kids running around they told me they were mostly there after dark. The voodoo signs above the door told me to call no. 3 A delightful experience, the attendant was cooperative and attentive to my needs., When renting a U Hail in Bartow; only one choice for me. Great experience very happy with no. 4 that was really no.1 in my book
The staff was courteous and friendly.
The clerk was very helpful, and we had wonderful service. Will use this location to rent a U-Haul again!
Thank you for such a convenient and comfortable move! An excellent experience! Dalton McKellip Highly Recommend!
All was good
Very easy and flexible.
Appreciate the manager's professionalism.
VERY helpful and kind.
All went well, very friendly & helpful
Give me a truck that works properly. The window handle was broken and towards the end of the trip the brakes started to fail
U-Haul made my moving a relative a positive experience.
No comment
Helpful, and friendly, pleasure to deal with
This location is one of few locations that assit you with loading your uhaul! Helps alot when your going for the long haul.
