Customer Reviews for Agency Vacuums & TV's

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Agency Vacuums & TV's

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Khundy S. on

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Chris S. on

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Samuel R. on

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nadine m. on

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Andy T. on

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ROSE M. on

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In and out in a flash!

MIKE S. on

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Richard B. on

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Fe D. on

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The guy named Larry was so rude!!! Because we’re asian he thinks that we drive bad. When we picked up the truck yesterday he started saying make sure you don’t wreck the truck. He’s a racist!!! He accused us of backed up into a car when we returned the truck today. There’s no evidence of any dent in the truck for him to say we hit the truck with another car. And we have insurance just in case that will happen. Don’t hire a racist employee! Larry was so rude, unprofessional and racist!

Kelsey M. on

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Chris S. on

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Just felt the after hours check-in process was a bit complicated, but maybe it has to be done that way.

. on

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Don't promise what you can't deliver. "A couple of hours grace period" per Tom but when the boss was there the next day, 1 hour or you pay for a second day! Is it lies or bait? I had to wait for a vacuum cleaner customer to finish, I had to fix a flat tire, the surge brakes only work with a load (putting strain on vehicle brakes) And then had to endure this insult. Never again. I have Ryder's number!

Larry L. on

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Nothing! Larry was great!

Joseph V. on

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sushil k. on

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vadim n. on

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Jessica Y. on

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The ramp and door were not secured when I picked up the truck. I feel like the latches should be checked by staff prior to rental. Was also charged for three gallons of gas, for a total of 9 miles. I'm certain your trucks get better than 3MPG.

Chris P. on

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LEROY T. on

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James Q. on

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Service man was efficient and informative.

Christine K. on

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Super friendly guys, professional and made me feel like a valued customer.

JENNIFER G. on

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mary t. on

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Very impressed with whole experience. Staff very professional and helpful

Georgia T. on

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n/a

Jonathan G. on

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Self checkout was nice

Christine A. on

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I had to call the police and have them come in with me to turn in the truck because you have an INSANE person running this store. I'm disputing the charge with my bank because the vehicle was not in working order and left me very unsafe.

Scarlet M. on

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Worst experience ever, from the time we entered!! Unprifessionalusm.. Padded charges. Penske was such a breath of fresh air

Nicolle P. on

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My initial order was cancelled apparently becuase we didnt arrive in time. The rep told us someone should have called. They did not.We had to drive all over town to find a truck to move.

mark f. on

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Arthur C. on

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ANDREW M. on

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This is the kind of rental truck experience I want, laid back, genuine, easy going humans. None of that stuffy corporate shit. Just real humans helping real humans. That's true customer service.

Rhona N. on

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Msur T. on

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quick and easy! Thank you

Gwen M. on

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Did not return at this location.

Haley G. on

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PHILANDER M. on

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Agent was very helpful, got me out fast, just what I needed and wanted. will be happy to use U haul again

PollyDay A. on

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Brad R. on

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Karen E. on

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I was surprised by the number of trucks. It was a good location.

Elizabeth L. on

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Staff was friendly and knowledgeable! They were also super helpful and accomadating. Made my rental so easy. Thank you guys!

Alex T. on

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RICHARD R. on

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Quick, professional service. Staff was very friendly and helpful.

Tiffany S. on

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I reserved the trailer, dollies, and moving blankets a month before moving. When moving day came we had to drive 45min away to pick up the items as they were not at a near by location. Then I had wanted 24 blankets and ended up with 7. Very terrible. Would not recommend.

MarySusan B. on

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The two gentlemen that I dealt with at this site were very helpful and pleasant. The U-Haul website is not entirely user-friendly. As others have commented, a customer thinks they have the vehicle they need reserved at one site at the time arranged, but then it turns out it is not so.

michael J. on

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Ronald O. on

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Check in through the app was terrible. Will not use again.

John C. on

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very good service I really enjoyed doing business with this site

Richard D. on

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MARCELLA S. on

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The return was very quick & painless.

Brittany M. on

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Tyler F. on

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There was some confusion about the early pickup which is completely unrelated to this location. I think UHaul needs to explain the process online better. The two gentleman who checked me in and out were nice and everything went smooth.

joseph g. on

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Keep doing what you are doing!

Rodney B. on

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Eytan A. on

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Tara T. on

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My original pickup location was in Littleton, CO. I arrived and there was no truck for me. The location called all around the city and finally found one in Aurora, 30-40 minutes away. By the time I got there I still had to wait and when I finally got my truck and back to my house it was over 2 1/2 hours later. I was told I would receive a littl compensation back for the inconvenience but I never saw anything. Plus it threw a damper in the movers I had lined up to help me as well because of the delay. I was just very disappointed.

Scarlet m. on

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So far good customer service and very personable....

Lynn G. on

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Truck I reserved was not at that location as Nd I had to drive over 30 miles to get it. Drivers should be hired to deliver trucks to designated locations and NOT be the renter's responsibility to go get the truck. Everyone I line ahead of me faced the same challenge and was furious. Sure those customers and I will never use U-Haul again!!!!

GALE M. on

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Andrew l. on

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KEVIN S. on

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Sharmila D. on

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They were very rude and full of attitude!!

David A. on

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The little Nazi that works there needs to get a life! Besides him bitching and telling you what to do every 5 min. It was good. I did the online Pickup so I wouldn't have to deal with people.

Todd B. on

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Teresa D. on

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SAMANTHA M. on

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Very helpful and friendly.

JAY N. on

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Debra S. on

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Frances M. on

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Great service.

Luicnda D. on

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DIK K. on

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When I arrived i waited a minute or two for the rep to finish his call. He found my reservation and asked for my DL and credit card. Then another person walked in and asked a question about some work he had done, and I figured OK, one quick question, he's still processing my truck. Then another question, then another, and soon I was standing there watching him help this other person, dropping me like a hot rock. I stood there for a minute when finally another rep saw what was happening and came over to complete my rental. This is completely unacceptable. I will not be back, for ANYTHING.

andy m. on

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U-haul scammed me for 175 dollar. they said that i had not returned a trailer on a due date and demanded that i pay them 175 or i could not rent this trailer. So I was forced to pay them for a fraudulent claim prior to renting this trailer. GOOD BYE U-HAUL CRIMINALS!!! The fools would have had another $1200 for a truck rental but now they are banned! Hello PenskeTruckRental.com

Thomas D. on

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DAMON S. on

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Friendly people, quick service.

Brandon L. on

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Pricing structure gets you. But that's about it.

Gusten L. on

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Linda M. on

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Kathleen E. on

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Thomas M. on

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Customer service needs improving. Employee was rude and insulting during conversation. He used scare tactics to convince me my tow package was not efficient, claiming the hitch was attached to a plastic bumper. I had to climb underneath to show him the hitch was factory installed, welded to the frame, and correctly rated for the 4' x 6' trailer I was renting. The cross-country move went fine and towing was a breeze with no issues.

Dmitriy K. on

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Very nice

PAMELA S. on

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Explain how the FOB for locks work. Had trouble getting into cargo bay.

Zachary G. on

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I did not have a good experience with my U-Haul rental location. The transaction was very rushed, with little explanation as to the rental requirements. My truck had a "low tire pressure" light on. I addressed this concern to the rental agent. He seemed very unconcerned and said, "Don't worry about it." Finally, I estimated my mileage when initiating the rental contract. Upon return, after calculating my miles to be approximately 11, my receipt reflected exactly 15, as was initially estimated. I was told charges would be adjusted to reflect actual mileage used. Overall, this was a very unprofessional experience. Though the difference in mileage would only be a few dollars, I expect to be charged accordingly, not based on an estimate I provided at the time of rental.

Janice A. on

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Maureen M. on

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bree N. on

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RICHARD W. on

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Equipment was clean. The header above driver was totally loose , I was concerned with it falling on me during the move. Making sure trucks are safe before sending them out would help.

Brian Y. on

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CLAYTON H. on

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One of the Worst customer service experiences I have ever had. The equipment was not functional when I arrived (I made the reservation days before), they were rude and told me I needed to go get it fixed elsewhere. They did not check the trailer before I got there and the other trailer they had was broke also. The sent those customers away also. That can't possibly be the customers responsibility to fix uhauls equipment. Plus he (jason) sent me out on the road with an unsafe trailer. It cost me a 4 hour delay to me trip. one of the most infuriating events of my life. I have also filed a complaint (1438450) and expect a refund. Uhaul should be professionally embarrassed.

Christopher C. on

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Zacharias H. on

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Was 2 hours late on a week long cross country rental and they wouldn't cut me a break. Charged me an extra day.

Thai I. on

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Customer service was great, and they were accommodating with us needing extended time for our move. Thanks!

Dmitriy K. on

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Richard P. on

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Leilani M. on

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Deb V. on

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Julien C. on

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PAUL P. on

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Dmitriy K. on

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Fast and friendly service

Melissa W. on

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tim g. on

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JAMES B. on

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