Customer Reviews for Agency Vacuums & TV's

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Agency Vacuums & TV's

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MarySusan B. on

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The two gentlemen that I dealt with at this site were very helpful and pleasant. The U-Haul website is not entirely user-friendly. As others have commented, a customer thinks they have the vehicle they need reserved at one site at the time arranged, but then it turns out it is not so.

michael J. on

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Ronald O. on

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Check in through the app was terrible. Will not use again.

John C. on

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very good service I really enjoyed doing business with this site

Richard D. on

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MARCELLA S. on

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The return was very quick & painless.

Brittany M. on

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Tyler F. on

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There was some confusion about the early pickup which is completely unrelated to this location. I think UHaul needs to explain the process online better. The two gentleman who checked me in and out were nice and everything went smooth.

joseph g. on

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Keep doing what you are doing!

Rodney B. on

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Eytan A. on

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Tara T. on

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My original pickup location was in Littleton, CO. I arrived and there was no truck for me. The location called all around the city and finally found one in Aurora, 30-40 minutes away. By the time I got there I still had to wait and when I finally got my truck and back to my house it was over 2 1/2 hours later. I was told I would receive a littl compensation back for the inconvenience but I never saw anything. Plus it threw a damper in the movers I had lined up to help me as well because of the delay. I was just very disappointed.

Scarlet m. on

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So far good customer service and very personable....

Lynn G. on

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Truck I reserved was not at that location as Nd I had to drive over 30 miles to get it. Drivers should be hired to deliver trucks to designated locations and NOT be the renter's responsibility to go get the truck. Everyone I line ahead of me faced the same challenge and was furious. Sure those customers and I will never use U-Haul again!!!!

GALE M. on

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Andrew l. on

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KEVIN S. on

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Sharmila D. on

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They were very rude and full of attitude!!

David A. on

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The little Nazi that works there needs to get a life! Besides him bitching and telling you what to do every 5 min. It was good. I did the online Pickup so I wouldn't have to deal with people.

Todd B. on

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Teresa D. on

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SAMANTHA M. on

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Very helpful and friendly.

JAY N. on

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Debra S. on

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Frances M. on

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Great service.

Luicnda D. on

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DIK K. on

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When I arrived i waited a minute or two for the rep to finish his call. He found my reservation and asked for my DL and credit card. Then another person walked in and asked a question about some work he had done, and I figured OK, one quick question, he's still processing my truck. Then another question, then another, and soon I was standing there watching him help this other person, dropping me like a hot rock. I stood there for a minute when finally another rep saw what was happening and came over to complete my rental. This is completely unacceptable. I will not be back, for ANYTHING.

andy m. on

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U-haul scammed me for 175 dollar. they said that i had not returned a trailer on a due date and demanded that i pay them 175 or i could not rent this trailer. So I was forced to pay them for a fraudulent claim prior to renting this trailer. GOOD BYE U-HAUL CRIMINALS!!! The fools would have had another $1200 for a truck rental but now they are banned! Hello PenskeTruckRental.com

Thomas D. on

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DAMON S. on

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Friendly people, quick service.

Brandon L. on

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Pricing structure gets you. But that's about it.

Gusten L. on

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Linda M. on

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Kathleen E. on

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Thomas M. on

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Customer service needs improving. Employee was rude and insulting during conversation. He used scare tactics to convince me my tow package was not efficient, claiming the hitch was attached to a plastic bumper. I had to climb underneath to show him the hitch was factory installed, welded to the frame, and correctly rated for the 4' x 6' trailer I was renting. The cross-country move went fine and towing was a breeze with no issues.

Dmitriy K. on

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Very nice

PAMELA S. on

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Explain how the FOB for locks work. Had trouble getting into cargo bay.

Zachary G. on

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I did not have a good experience with my U-Haul rental location. The transaction was very rushed, with little explanation as to the rental requirements. My truck had a "low tire pressure" light on. I addressed this concern to the rental agent. He seemed very unconcerned and said, "Don't worry about it." Finally, I estimated my mileage when initiating the rental contract. Upon return, after calculating my miles to be approximately 11, my receipt reflected exactly 15, as was initially estimated. I was told charges would be adjusted to reflect actual mileage used. Overall, this was a very unprofessional experience. Though the difference in mileage would only be a few dollars, I expect to be charged accordingly, not based on an estimate I provided at the time of rental.

Janice A. on

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Maureen M. on

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bree N. on

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RICHARD W. on

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Equipment was clean. The header above driver was totally loose , I was concerned with it falling on me during the move. Making sure trucks are safe before sending them out would help.

Brian Y. on

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CLAYTON H. on

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One of the Worst customer service experiences I have ever had. The equipment was not functional when I arrived (I made the reservation days before), they were rude and told me I needed to go get it fixed elsewhere. They did not check the trailer before I got there and the other trailer they had was broke also. The sent those customers away also. That can't possibly be the customers responsibility to fix uhauls equipment. Plus he (jason) sent me out on the road with an unsafe trailer. It cost me a 4 hour delay to me trip. one of the most infuriating events of my life. I have also filed a complaint (1438450) and expect a refund. Uhaul should be professionally embarrassed.

Christopher C. on

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Zacharias H. on

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Was 2 hours late on a week long cross country rental and they wouldn't cut me a break. Charged me an extra day.

Thai I. on

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Customer service was great, and they were accommodating with us needing extended time for our move. Thanks!

Dmitriy K. on

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Richard P. on

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Leilani M. on

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Deb V. on

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Julien C. on

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PAUL P. on

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Dmitriy K. on

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Fast and friendly service

Melissa W. on

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tim g. on

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JAMES B. on

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Brent G B. on

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Vonelle K. on

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No improvements needed! Great customer service, location, and availability - Kudos and Thanks!

Mark L. on

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Michael E. on

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KRYSTAL H. on

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Couldn't even pick up the other items I ordered, had to go a few blocks up to get a sofa and mattress bag!

Michael G. on

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I reserved pads and a dolly. When I got there, they didn't have them for me. The boss was having a bad morning so he had a bit of an attitude. I let it slide cuz everyone has a bad day, but he didn't seem to care I was inconvenienced. I had to drive around town looking for pads and a dolly.

Marira R. on

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Because of all of the r/s's with my reservation my drop off location was lost and so when i checked in they didn't have me down. Thankfully the guy there took it anyway and just updated everything!

Lindsay D. on

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This location was frenzied and overbooked for trucks. They didn't have the furniture pads I had ordered with my rental and explained that, conveniently, the furniture pads were not included in the Uhaul $50 'Guarantee'. They asked me to sign two barely-printed waivers about paying for truck damage that I couldn't even read (their printer toner was out and the pages I had to sign were mostly blank white). When I voiced concern that the waivers I had to sign weren't readable, the man told me I could either sign or cancel my reservation and he'd give my truck to someone else who wanted it that day. The staff were short, hurried, and quite unconcerned with their quality of service. However, they did have a truck for me, so this location served the overall purpose.

Alexander C. on

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Great customer service and friendly personnel.

bud l. on

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Karen D. on

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Michael E. on

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The place was small and not too hard to find, but if you blinked you just might pass it by. The equipment was top notch, clean and in great condition. Customer service was excellent!!

GREG K. S. on

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Nicole S. on

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Please have online/text message confirmed pick-up time match opening time of store. We were confirmed to pick up at 8am but our store didn't open until 8:30am.

CHARLES K. on

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Nichole N. on

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When you turned on the AC, a horrible burning smell came through the vents. Also, the truck smelled heavily of gas. Lastly, when you tried to go above 50 mph, the whole truck shook.

Edward K. on

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jacqueline k. on

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Megan J. on

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The staff here was very rude to me when I can to pick up the van and when I returned the van. It was a different male both times.

SAMANTHA R. on

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Martha R. on

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Very nice and helpful person checked me in. Truck was not particularly clean, and the tow-haul did not seem to be working correctly (truck stalled while in motion twice with tow-haul on)--reported this to receiving U-Haul location).

Sarah W. on

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I ordered a mattress cover online and the owner said that he didn't get reembursed for any of the supplies he pays for from U-Haul. I would have been happy to pay for it again, but he gave me one for free which I was very appreciative of. If the website states that I'm able to purchase items at the location where I pick up the truck then there shouldn't be the hassle of paying twice or the owner losing money.

Leigh S. on

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Laura B. on

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Super easy. Fast and efficient agent.

SHANA H. on

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Staff was very helpful, personable, and quick.

Chris A. on

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ERIC L. on

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I have contacted U-Haul customer service several times in regards to the issues that I encountered with this location and the truck itself. I was supposed to receive a call from the Field Mgr and I have not as of yet.

Jillian C. on

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The men helping my husband and I were short and rude. They acted as if we were bothering them. I had requested picking up our trailer at a different location because of timing difficulties with this one and had no choice but to use this location. Because of that we were very close to closing time and they were treated us as if we were a nuisance, but we paid for their time and service as well as use of the trailer. I would never use this location again and would actively recommend my family in the area AGAINST using them.

Derek R. on

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ANDRES F. on

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Davis G. on

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We came to pick up our truck and had ordered 5 queen mattress bags online - we shared that queen was the only size available online and we actually would like some other sizes - the agent said he would give us what we needed but would not give us any money back from the smaller sizes. When he printed our invoice we saw we had been charged for several boxes $116 worth - we told him we didn't order nor need them - he said we would have to call corporate and gave me their number. I called in the parking lot and they wanted to talk to the agent - she asked him to refund our money and he refused - and handed the phone back without finishing the conservation...she told me to hold while she called regional and found someone to give me my money back...there was a real lack of willingness to get any help and we probably would not rent here again. The man that checked us in and the guy on the vacuum side was fine.

Beverly F. on

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NICOLE C. on

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In Denver and in Nashua the guys that helped us unload and load our auto tow were top notch. Thanks again!

Denise T. on

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JEFFF G. on

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One of the trucks we rented had low tire pressure, which we had to fill often and the windshield wipers were old and didn't work. I had to pull over several times to clean them off. Additionally there were miscommunications about our rental, when returning the trucks the staff were incredibly rude to us. They yelled, talked down to us and were horrible to work with. We rent often and will never rent from this location again.

Kristin L. on

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There are places closer, but I always choose this business to rent from because they are efficient, trucks are maintained and staff are professional. Thank you!!!!

Jessica R. on

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Debra H. on

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Tom at this location is great

amman t. on

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AMY H. on

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Everyone at this location is professional and courteous. The equipment is top notch and the location is easy to get in and out of. Great experience. Thanks guys!

Thomas S. on

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Eric V. on

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Staff is fast, efficient, and friendly. Love using this location.

mohammed m. on

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The stuff War very friendly and healthful I would recommend it to anybody I know.