Customer Reviews for Aim Mail Center #35

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Aim Mail Center #35

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Steven G. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

Customer did not leave a comment.

joel s. on

Rating:

The scam ($28,not a large amount but a scam nevertheless) begins when I fill out the computer generated contract at pickup of a 10' truck. Twice I try to take the no insurance coverage but I still end up with $28 printed out on the original predicted bill. I request that it be corrected but the service person assures me that I will not be charged the $28 when the final bill is prepared at dropoff. The service person walks around the truck at pickup making a squiggly mark at many many locations, indicating where there was damage. He also marks the fuel as 1/4 full when it was just barely above empty. This I caught immediately. When I return the truck there are two scrape marks that were not squiggly marked and which the service person insisted occurred during my 22 hours of possession of the truck. At that point, he gives me the choice of paying the $28 for insurance or paying for the damages.. I did not damage the truck during my move. It sat all night in my driveway and could not have been damaged there.either. The service person simply failed, intentionally, to mark the damage and I didn't notice the damage at pickup. Note that, at dropoff, he insisted that I wait in the office while he went to the truck to make his damage check. His "favor" to let me off at "only" $28 was a small time scam. As far as the equipment was concerned, it was clean but had many many dings and scrapes which made the scam easy; to perpetuate. A "yelp" complaint will be filed to warn others to rent their U-haul truck elsewhere.

Heather E. on

Rating:

The people were very nice & the experience went smoothly, but, I could have rented a van from Hertz for 2 days for less money. The hidden costs are just too much. I mean, HOW a 3 hour rental went from $19.99 to $115.00 is astonishing. WAY too expensive.

Alex K. on

Rating:

Customer did not leave a comment.

Ali G. on

Rating:

The exterior of the car was very dirty , the side mirrors were covered by dirt , the interior was ok . I returned the car the same day , but keep getting text message next morning reminding of my appointment, I called the number , kept on hold for over 12 minutes and with no resolution , telling me the branch has not checked the car in , had to drive to the branch again to sort things out . The gentleman was polite and responsive , not sure what mixup you have with your systems .

Karen K. on

Rating:

Customer did not leave a comment.

Richard H. on

Rating:

Customer did not leave a comment.

Christine D. on

Rating:

so friendly at Aim Mail Center and the van was just perfect!

Marissa P. on

Rating:

Truck very dirty. Unless the place is open it is a huge hassle to do everything over phone. Took us an hour to be able to get pick up process handled on phone. Big waste of time. I would only go to a uhaul that is open on the day you rent.

Maryam T. on

Rating:

Customer did not leave a comment.

anthony v. on

Rating:

I only drove 23 miles, added 3 gallons of fuel, the gas gauge needle was higher than when I picked up the truck AND I was still charged an additional 1.9 gallons of fuel at $5 per gallon??? The 23 miles I drove for the total of 4.9 gallons of fuel means this truck gets 4.5 MPG? BEWARE, something is not right here. I will try ENTERPRISE next time

Peter K. on

Rating:

Great experience

Daniel d. on

Rating:

Just a great experience with the staff there

Alexey U. on

Rating:

I had to call the UHAUL representative, was transferred 3 times. Please fix the App only experience with no need to call and confirm

Rick M. on

Rating:

Customer did not leave a comment.

David D. on

Rating:

Customer did not leave a comment.

Shabnam C. on

Rating:

Customer did not leave a comment.

Christian T. on

Rating:

The process was easy and the person at aim was very nice but the vehicle smelled horrible. I had to hold my breath and put all of the windows down.

Stanley D. on

Rating:

Customer did not leave a comment.

andrea j. on

Rating:

Customer did not leave a comment.

Scott H. on

Rating:

Customer did not leave a comment.

mindy M. on

Rating:

Alex in the office was excellent! Very helpful and nice. I have never had a better Experience and I will definitely be back thank you so much

Kathleen N. on

Rating:

Customer did not leave a comment.

Shadi K. on

Rating:

I like this location!

Kathleen M. on

Rating:

Alex was very customer focused and assisted me in my rental. I appreciated his helpful comments and he explained things thoroughly. My transaction was easy and it closed out as expected. Thank you Alex!

LYNN S. on

Rating:

Thanks for securing a cargo van when other companies could not.

Eric C. on

Rating:

There was strange odor in the cabin. Could have been a little cleaner.

Juan S. on

Rating:

Customer did not leave a comment.

marisol a. on

Rating:

Very courteous service. I would definitely use this location again.

Roger S. on

Rating:

Customer did not leave a comment.

Gary H. on

Rating:

Customer did not leave a comment.

chantel B. on

Rating:

Excellent customer service. There was a mechanical problem with the truck. Normally it would take only $60 dollars worth of gas this time the truck did not run well it took $130 dollars in gas for the same distance. I have rented Uhaul trucks five times before for the same distance, it normally would only take $60 dollars in gas this time it took $130 dollars in gas.