Nothing, love this( location) . N love the employees. Always GREAT to me.
Karen C
Customer Reviews for Airport Auto Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was such a great experience thank you very much.
Donna PI always try to rent from this specific U-Haul location, as the owners are very professional and always accommodating with excellent equipment, and outstanding customer service! Thank you!
Dave WWe wasn't shown around truck for damage to make sure there was none. We were given just a little over a 1/4 tank of gas and then we had to bring it back with the same which is tough to figure out. Most places start of with a full tank. I called the place we picked up the truck as 6 separate times we tried to start the truck and it wouldn't turn over you had to keep working at it. Once it took about 10 minutes and it made for a very frustrating situation where we were moving big items and it was putting everything behind. There was also miscommunication when we ordered the rental as we were told unlimited miles and then found out that was not the case. The guy tried to work it so we wouldn't have to pay much more than we expected but we were still charged even after the hassle the truck was.
Barry ARich and Rick are great to deal with. The trucks are always clean, and in good working order. They get you in and out quickly.
Patrick WVery nice to deal with. This is the second time we have used this location.
Barbara BVery friendly service!!
Niels vI have used Airport Auto Wash multiple times and always been pleased with them
Kelly BWe always have a great experience here. Very convenient and friendly. Would definitely rent from here again.
Robert HThese guys are the best, I don't even shop anywhere else. Would never consider going to any other location.
Greg MThe staff was incredible helpful and accommodating. I have rented several times from this location and would recommend anyone else to rent from there. The don't have as much equipment as some bigger locations but if they have what I need, I rent from these guys. Awesome!
Glenn MAbsolutely amazing. Everything was so easy and they were willing to work with us when moving didn’t go as smoothly as desired!
Theresa LThe people running that location are phenomenal
Randall BEverything went well. I had to change the reservation due to weather; this was simple, and the staff accomodated this need with ease and cheerfulness.
Bill CI arrived for my reservation and after checking in I went to view the truck. It was disgustingly dirty inside, outside and in the pickup bed. I was picking up a mattress so didn’t want a dirty truck. I went to find the agent but the office was now empty and he was no where to be found. This location is an auto wash! They shouldn’t have rented a dirty truck to begin with so when I went and explained to the wash attendant that the truck I’m picking up is dirty and can I run it through the wash… no. But he can turn on the wash so I can wash it myself in the bay. Really U-Haul, you rent me a dirty truck and let me clean it myself in 40 degree weather? Avoid this location at all costs.
SHAUN MNothing really. Everything was good!
Karen rService was excellent. I don't really know how it could have been improved.
frank sFriendly people who were a pleasure to work with. Appreciate their help and will use them again when the need arises.
david bIt was a bit confusing to find the entrance but the gentleman that helped us was incredibly kind and helpful. The process was straightforward and painless. We will be using this location again down the road when we move again!
David CLove this uhal in Windsor lock. People ALWAYS great to me
Karen CThe vehicle located in Enfield, CT was unusable. The driver side mirror was not affixed to the vehicle making it unsafe to use. Curiously, the attendant did not realize the severity of the situation and still asked if I wanted to use the truck. Also, the tank was only 3/8 full. We picked up another vehicle located at 20 Old County Rd, Windsor locks that was in excellent condition.
Michael TMaybe a sign on the back of the building- where you enter the lot. Other than that- it was great!
Jennifer CThey went out of their way to accommodate my needs.
Besty MThe customer service agent at this location was friendly and very fast - he got us processed and back out the door to be on our way, much appreciated on a stressful moving day. Drop-off was also just as easy. Thank you!
Marla MNothing needed
ken fBest way to move! Truck was perfect and listed moving help was even better.
Pamela REasy to deal with great people always ready to help
Chris HExcellent exp. Rich called me a few times about the expected storm. He was very professional and really made my exp. No issue w truck A+!
William GNothing
Lawrence DAlways a pleasure No fuss at all
PRITHAM DEverything was great. The staff was courteous & well prepared. Obtaining the vehicle was easy. The vehicle was clean and well maintained.
Brendan SVery professional. Had me unhooked and on my way within minutes.
Mark FProvide a better truck. It was a worn out old truck that shook terribly and felt like it needs an alignment also. The truck also smelled like cigarettes.
Paul SGreat rental location. The gentleman there is very helpful and friendly
TONY DThank you. Very professional and prompt. Equipment was perfect. Best UHaul experience i've had in years. Would highly recommend.
Maura BYour service is excellent; I don’t think you can make it better than it currently is.
Evonnie GRich was more than helpful snd very friendly
Kevin HInstall high visibility markers at far corners of tailer in height with most suvs to make trailer more visible for driver and vehicles merging from ramp onto highway separated by median. Situations where trailer is not visible to traffic in front of you, due to trailer being more narrow then pulling vehicle, can sometimes cause drivers to think you have passed but when in reality the trailer is in their blind spot
Abdulmalik AThe process of renting a vehicle at this location is a quick easy friendly process.
Linda CYour service is excellent!
Evonnie GI have rented several vans and car trailers from this location and they offer great service.
NORM OIt was a late night drop off but very timely on checking in the truck and sending receipt!!!
Thomas LGreat crew. Fantastic customer service.
John TMy only issue is that I thought turning in my u-haul 26 hours early (almost a full day) & left it with more gas than as I received when picking up u-haul, that I would have received a credit of some type, but instead I received an extra charge of $12.xx for putting a few extra miles than u-haul pre-calculated for.
Karen Tfriendly and helpful reps
Deborah HEverything was great. Thanks U-Haul!
Carolyn MLower price
Wallace CI cannot think of a thing you could do better. My experience was excellent, exceptionally excellent.
Evonnie GI’m displeased I needed to get the truck in Windsor Locks instead of Enfield. On Friday we were called and told we could return it in Enfield. Then this was changed to Windsor Locks. Just say enfield is not an option!
Sharon VNo suggestions, Rich and Rick run an excellent Uhaul experience. Thanks very much guys!
Frank MContinue the service that you offer professionalism fair pricing and quality customer service
Wolf KThe friendliest, most helpful person helped us return the truck.
James KI was asked to estimate milage for the vehicle. I estimated 50 miles but then said 75 miles in case something happened. I did not realize that I was paying for the full stated mileage regardless of whether or not I actually went that far. Had I known that, I would not have gone so far above my estimate. I didn't really give the money away, I feel that my money was unfairly taken. Make your policy and the purpose of the planned mileage more clear up front, when renting the vehicle.
Jeffrey BExcellent customer service! I highly recommend this location!
Renee RGreat place reliable, and consistent
Stjames B