The Uhaul system sent me to this location, under the premise Of guaranteed availability. We had to pay 85.00 for transportation to this location. When we arrived the office was closed. The mobile check in was not working properly. I called and spoke to customer service, they said the lot was supposed to be open and, that multiple trucks should have been available. It took another 2hrs, to finally get through to a district manager who was able to connect with the property owners. We then had to wait another half hour for her and the Uhaul area manager to arrive. It was another 20mins or so before we were finally able to get on the road. The truck itself was in need of service. The headlight switch was broken and pushed through the dash, the passenger door window crank kept falling off, the tire pressure light was on, it had less than 3/4 tank of gas and the driveline sounded like a banshee screaming while in motion. So the entire experience was god awful, we were sent to the middle of nowhere and stranded for 3hrs before we finally got assistance. Then, they still charged me full price. 185.00 from Wilkesboro, NC to Columbia, SC. While I appreciate Teresa, the DM getting it resolved when she was finally aware, the entire experience was terrible.
William R.
Customer Reviews for Airport Rd Hwy 268 Mini Stg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awful experience with an even more awful owner. Very disrespectful and lacks common curtesy. Would not recommend this uhaul nor location to ANYONE, if anything uhaul needs to not be in business with this shady place.
Allison C.The guy at this location is great with picking up the phone and communicating, not to much to improve here! Thanks again
Emily S.You need to fix your system to remember clients it gets old giving the same information for every transaction as if was the first your there
Randy C.Very friendly great customer service
Maylee B.The owner/operator at this location runs multiple business, and may not be in the 1-man office. He was difficult to reach by phone. The transaction worked, with the exception of the return of a car-carrier, which I dropped off in the location where I picked it up, a field. I followed with a voice mail, advising the trailer had been returned. A couple of weeks later, U-Haul contacted me and asked when I would return the trailer. I advised them that I had, and the circumstances. This was all corrected; but did cause some anxiety. No harm / no foul; but, always leave written advice that you can reproduce, when returning equipment and no one is available to provide written confirmation.
Richard B.No one was available by phone or in person and I was uncomfortable leavening rental there but I did anyways
Weston S.Had to call a number and wait for someone to show up.
mark S.The place looked like a ghost town, it was a storage unit complex and nowhere to park the truck or trailer and no one answered the phone as the instructions said to do.
LeRoy W.The place looked deserted, no one answered as instructed. There was no real place to park the trailer and separate it from the truck.
Leroy W.My reservation was for 8am. I got to the location at 7:45am to start the rental, I did not get the keys to the rental truck until after 10:15am as the employee of the location did not get there until 10:15am. I would really like a discount for this inconvenience as it set my schedule back 2.5 hours. The mobile reservation tool is not helpful at all. I turned the keys in before I completed the check out, my fault, but they needed pictures to complete the return, and of coarse the location had no one there to accept the keys or do the checkout with me. Highly disappointed in this experience.
brad K.Overcharged for a four day rental when I only had the U-haul truck for less than 24 hours. Dropped it off just as instructed and left keys in the drop box he described. Do not trust the owner when he allows you to do this. I'm seeing from other reviews I am not the only customer to have this issue. Will be disputing these charges. Do not use this location.
Megan H.Hard to get in and out of
Ray L.Dealer Mike Jones did a good job, but the UHaul corporate computer systems are a disaster. "to save time and money" I used the website to enter my reservation -- but had to do it 3 times since the application crashed 3+ times. It also took over an hour to check the trailer rental back into the dealer since the handheld device and website did not work, so had to leave dealer without checking the trailer in. The computer systems are a disaster, both on the front end for the reservation, and the backend of returning equipment. Further, from my last rental disaster computer reservation, I was issued a VIP Certificate, I entered it into the Reservation website for this rental, but when checking out, the Certificate # and Amount did not get passed through and thus the Certificate could not be used or deducted ! I've discussed this situation with 2 Area Field Managers (AFMs) but the computer systems, website, reservations, and check-in process are a disaster !
William H.Great person to deal with
Terry H.The service at Wilkes Print Shop, that advertise u-haul the service was awful,the young girl wasn't friendly didn't know her job.I order a truck on February 4,2019 for February 15,2019,I didn't get a order form or anything to go on,so I left there not know if I had a truck,I call back on February 11,2019 it was true she didn't order anything for me.,the other lady said maybe I could try another location up the street. Then I ask her for the other location phone number she didn't know it,she said maybe you can goggle it.Very very bad customer service at this location. I had great service at Airport Rd Hwy 268 mini storage. Thank you
Rachel W.Truck was excellent. The only thing that would make it better, would be a lift gate. I wish you guys had lift gates.
Douglas H.Your prices are to high per mile!!!!
Rachel M.I was charged twice for the same rental. I have attempted to contact customer service twice and never get through
Michelle R.Better customer service. More knowledgeable staff.
David E.Being a single mother of 2 I don't have a truck. I called to see about a uhaul and the guy I spoke to was very helpful and gave me a quote over the phone in less than a min. I am going to Rent another truck in 2 weeks. Uhaul is the way to go. I could not believe how much cheaper it was to rent a uhaul truck and get it all out in one quick move. Beats several truck loads and filling gas for all my friends for helping... saved hundreds of dollars and tons of time!!!
STACY F.Great experience, very friendly, knowledgeable and helpful
RONALD S.Charged me 3 rental periods even though only kept the truck 1.5 days...WTF!
AARON V.Good.
steven K.Good.
steven K.Was a very strange location and made me feel a little awkward as a woman.
Tamra D.Did not have the requested equipment did not care. Probably not the locations fault. On-line rental process broken.
JASON M.Have more equipment that's requested so the customer doesn't have to spend all day the day prior on the phone
RYAN K.Found cockroaches in the back of the usual called and left the guy know and all that was said just kill them should not be anymore because there is no place for them to hide. I just hope that was all don't need them in my new place
JASON M.the cargo area was wet and leaked. the interior of the cab could use some cleaning. The exterior of the vehicle needed work as well. The GAS mileage was horrible.
Chris L.We had a new model GMC truck , it drove very well & got good gas mileage. I drove the truck 34 miles & it only took 3.74 gal to fill it up beck to the full mark as it was when I picked up the truck Thank you for a good moving experience. I will use U-Haul again & will tell others to use U-Haul also.
TERRY P.How do I request a credit for the excess fuel I purchased?
George S.Service was great and the employees as well but the truck was fill with dog hair and it smell but that fuel economy system is great saved money big time. Thanks uhal..
MARIO E.Inform customers when gate closes. Had to go get another car because my car was locked inside the gate. This added 15 extra miles to my rental and increased my cost.
Jesus P.Took 45 minutes to get u haul due to computer not signing into uhaul site. Put me behind. But the man renting did everything he could to get me going
KAY B.Truck was not maintain properly! Bad tires, and wiper blades was ridiculous, should have changed a year ago! Not happy with rental!
Darren J.Truck was checked in among storage buildings. Never saw an office. Person checking in truck completed in about 15 minutes.
TERRY S.The way to get in and out is poor at best. And the way they figure the gas gauge is not right. I filled it to the right area according to the sheet they gave me, but they still insisted I owed them 11 dollars for gas. I was also disappointed when I arrived and the reservation I had for the truck was not ready. I reserved a 17 footer and they only had a 14 footer. While preparing the paperwork for the truck, the person showed up with the 17 footer. The owner asked if I would like to wait and I declined because I had a set time to be at my destination. That is what reservations are for. The bottom line is the truck was not ready and I asked for a discount for my inconvenience and I was denied. I also returned with the truck the same afternoon and there was a note on the door stating if you need assistance call this number. There was no answer. After waiting about five minutes, the door opened and they acted like it was no big deal. I have used U-Haul for many years and never had a bad experience until now. My overall rating for this location is POOR.
EDWARD C.After dropping off the truck I was emailed that the location had charged me $25 for cleaning when the truck was left clean already. I'd never go to this location again
Ryan H.