Customer Reviews for Airport Road Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Airport Road Mini Storage

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Dorothy R. on

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Stanley B. on

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Michele R. on

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Jeffery S. on

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Brecken E. on

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Very friendly and helpful staff.

John C. on

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Very hard to find way off road behind other businesses. Very nice people but would not use it again due to location

JAMES S. on

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marlena K. on

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William Y. on

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No one was there to assist in hooking up the equipment

Allan T. on

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Debbie R. on

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JAMES M. on

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audra Z. on

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John M. on

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Boyce L. on

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Very friendly owner, but I would appreciate closer adherence to stated operational hours.

PHILIP M. on

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Nathan M. on

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Very professional and extremely helpful.

JAMIE K. on

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James C. on

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Rick C. on

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Amy G. on

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Allen W. on

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John T. on

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Stephen C. on

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Pat J. on

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No sign for U-Haul. Ended up going over mileage allowed looking for it.

Vinnda J. on

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I only spoke to this gentleman on the phone. He was extremely courteous and extremely thorough in answering every question even before I could ask it

Michael K. on

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The site itself was friendly and helpful. The experience was frustrating. I arranged a time and pickup and even pre-paid and arranged for help at 8 in the morning. At the last minute, my site and time were changed to noon the following day at and when I indicated that I had help coming at eight they scheduled pickup time of midnight. I went at midnight 40 miles out of my way and found the gate locked and had to return the next morning after a few hours sleep. I was billed 30 dollars for the dolly, expected a charge of only ten. and triple billed on insurance. I will use Uhaul again because they provide a valuable service. But it was frustrating, bill issue unresolved...

Marsha P. on

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Customer Service was good

Tremekia B. on

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They were at lunch when I tried to return the truck. We waited for an hour. Other than that, the return was easy and they were very friendly.

KEVIN C. on

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Allan B. on

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The facility could use some work, but the service and professionalism cannot be matched. 10/10!

Harry F. on

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John G. on

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Billy H. on

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Wonderful experience as always

deno G. on

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The truck i had had a defective lock on the cargo door. It would get stuck every time i opened it. I had to wedge something at the to when it became stuvk and reach into the top to manually unlatch the lock so it would release. It took a long time to do this .

K Rex M. on

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william S. on

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Lawrence T. on

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The location need to rehabbed. Once you get all the way to the back the building are not a good look

Dominique B. on

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Anthony T. on

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Deborah Ann S. on

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Very helpful on a stressful day.

Dominique B. on

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STEVE L. on

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Tow Dolly - like new tires, proper inflation, all lights worked.

Robert W. on

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The agent was very helpful in making a van available and clean. She was knowledgeable about driving, parking, etc.

Gloria J H. on

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A little difficult to find as it was off the road behind buildings. They answered the number on the sign and got us to the location quickly

Charles K. on

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Jaree B. on

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Hunter G. on

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easy process.

MARK T. on

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n/a

Kelly T. on

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The people that work there are very friendly and professional. The girl that helped us suggested we use a trailer instead of a truck for a fraction of the cost. This is a small mom and pops location that isn't trying to just give you the highest price. I will definitely use them again. I highly suggest you do too.

Michael C. on

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Same as always

Michael C. on

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I've used them twice. Both times have been good.

Richard A. on

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Quick and easy. Nothing to change.

Cesar A. on

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Kara W. on

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Simple, easy process

Zachary L. on

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Nothing. Everything was great.

Elizabeth W. on

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Even though the online Uhaul computer system was down, the lady working there was professional and customer service oriented. She made sure we didn't have to wait around for it to get fixed and got us out of there very quickly. Highly recommend.

Heath S. on

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Very good customer service. Highly recommend.

Kevin B. on

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Chris E. on

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they were the only ones with the dolly i needed. yall should make sure other places have them. other than that this place was great

scott H. on

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Just as expected

Benjamin B. on

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Used them because we have storage there. They are always nice and accommodating.

Mary B. on

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This is the third truck I have rented from this location. Mallory takes good care of us each time. If you need a Uhaul, call them!!

Jenna B. on

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Fine

Shelby W. on

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Nice girl working there. Will do business again if need be.

Ladye V. on

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no comments

Roque G. on

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Crystal J. on

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Super helpful.

Kelcie H. on

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Great customer service!! A smiling face makes a big difference when dealing with a stressful move. I recommend.

Ronald M. on

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No comments on improving.

Ronald M. on

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The girl that works there has always been very nice each time I have been there. She showed me the trailers and how they work when I scheduled the rental and again before I left town. I appreciate her help very much.

Jerry M. on

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The people that work there are very nice and accommodating. I highly recommend using them.

John Kelly R. on

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Jodie B. on

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It took us loading 3 trailers to find one that didnt have a flat tire or broken door. Maybe just need a little more WD40 and an air compressor on site at all times. The girl who works the desk and helped me was awesome!!

Bethanie N. on

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The girl that works there is knowledgeable and professional. She helped me to make sure I didn't get a truck that was too big. I will refer other people there.

Nathan T. on

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They made it easy for me to drop off on the weekend when they were closed.

Ron K. on

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Nice staff. Very accommodating.

Nathan T. on

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This was my first time using this location. I was quite impressed with the lady working there. I rented an open trailer and since it started raining I went back and got a covered trailer for the same price!

Sandy N. on

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Great customer service! They are professional, attentive, and made the experience easy. I will recommend to others.

Hal G. on

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I called before I went to drop off the truck because I'm not familiar with Hot Springs and the lady working there gave me excellent directions to the facility. They sit back off the road a little so I was definitely glad to have those directions.

Konniesha H. on

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Shawn W. on

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Nothing. It was better than expected.

Michael T. on

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Mary B. on

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My sister has storage there and recommended I rent the Uhaul there. I was very glad. The girl who works there is very nice.

Lacey F. on

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tyler B. on

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Don't change a thing. Easy, fast, and simple process there. The staff is knowledgeable, friendly, and professional. I will use them again.

cory C. on

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frank A. on

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Don't change anything. This was the best Uhaul experience I've ever had

Jordan Y. on

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Very nice people here! I got a storage unit too. Their prices are good

luke L. on

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They have a gate around the property. I was able to call and they got me in to drop off the truck easily. It's very safe there.

mo T. on

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Everything was great

Kastashayiea R. on

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I got a quote from the uhaul place off Hidgon Ferry that was twice as much and they told me that I had to rent the truck for a minimum of 2 days. Mallory quoted me the right price. I will send people here because of that.

Richard S. on

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Good service. Will use again

misty W. on

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We got just what we needed for our last minute move. The lady working there goes out of her way to make sure everything goes smoothly.

Tom H. on

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Everything was great! Mallory Reed was friendly, capable, and efficient, making the entire process smooth and easy. Thanks for the great service!

Christopher S. on

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The woman was rude when I dropped the uhaul off. She stated I was good to go after inspecting the truck. When I was about to leave she came out of the office and stated, "Do you want your receipt", then shook her head with a rude mannerism. When I went into the office it had the odor of marijuana as if she was smoking weed in the office. I know it was marijuana because I'm a law enforcement officer and I'm quite familiar with the smell. This is very unprofessional for a business to have the smell of an illegal substance lofting in the air. Regardless of laws pertaining to marijuana it was be just as inappropriate if an employee smelled of alcohol while on the job.

Norman J. on

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Joshua S. on

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great customer service and very well maintained trailer.

Bruce J. on

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The lady that works there needs help! She has to carry the heavy jack up the hill to jack up the trailers & carry it back down the hill! It would save time if she had a golf cart to carry it in & not so heavy for her! She’s a nice lady & needs help! She was very helpful!

Charles E. on

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This location is not properly trained or equipped to accommodate the rent by app program. No blankets, carts or accessories.