Customer Reviews for AKAM Market
(U-Haul Neighborhood Dealer)

309 reviews

1637 Lincoln Hwy E   Lancaster, PA 17602

(717) 393-2660

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(717) 393-2660

1637 Lincoln Hwy E
Lancaster, PA 17602

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and easy process, friendly staff

kaitlyn R. 
Rating:
4.0

Renting a U-haul was very easy. The process through the phone took no time at all and wasn't very abrasive. I really can't think of too much to improve. I will say I was worried about what I would be doing the day of, as I have not rented one before but it all went smoothly.

Cody B. 
Rating:
4.0

Customer did not leave a comment.

Hector M. 
Rating:
1.0

It was the worst experience I have ever ever had it was problems after problems 1 the movers we hired to help us move we never heard from and never saw the completed ghosted us after paying a good amount for and when we call to ask what's going on we were told pretty much they are super reliable and probably didn't have anyone (but didn't tell us) so my boyfriend and I had to get everything ourselves and move heavy stuff olio three floors ! And couldn't even complete the move and on top of that we were supposed to get 3 dollies only got one small one and asked for 6 moving blankets only got 1! Udder BS and to top it off Customer service was so unhelpful and not willing to try to work stuff out to accommodate is for the stress and crap we endure yesterday we are extremely upset and hope someone can resolve this !

Josalyn K. 
Rating:
5.0

Did great.

Nsimba M. 
Rating:
1.0

Customer did not leave a comment.

Katharine M. 
Rating:
3.0

Clean the interior and make sure all the trash is emptied from the doors. And inside the cab.

Romaine S. 
Rating:
5.0

Excelente servicio y amables

Angel P. 
Rating:
3.0

Customer did not leave a comment.

Roddy C. 
Rating:
5.0

Customer did not leave a comment.

Raymond Allen E. 
Rating:
5.0

Customer did not leave a comment.

Keith N. 
Rating:
5.0

Customer did not leave a comment.

Elias B. 
Rating:
4.0

Customer did not leave a comment.

Gie P. 
Rating:
5.0

Easy hassle free experience.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Raylin N. 
Rating:
5.0

Polite and quick service.

anibal M. 
Rating:
2.0

I was charged for dolly rental x2 that were not in the truck. I informed the clerk and he couldn't get those charges reversed. I would like to receive a credit for these charges. Also the app was slow to upload and the final photo of dashboard didn't upload at all.

Daniel K. 
Rating:
5.0

Not a thing ??

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

duane G. 
Rating:
3.0

Inside of vehicle was dirty with dust and mask and empty water bottle. Inside trailer was littered with dirt and other debris.

Katerina W. 
Rating:
5.0

Truck very well maintained and performed perfectly. Perfect size for the move. Easy pickup and dropoff

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Whitney A. 
Rating:
3.0

App was very slow. Took a long time to check in and check out

Norman B S. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
4.0

Customer did not leave a comment.

Alex R. 
Rating:
3.0

Different rental sites need to communicate better when transferring someone to another rental site.

Anthony J. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Evelyn A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

there were used and unused food containers in the truck cab when we picked it up

Fred B. 
Rating:
5.0

I stopped one day last week the day before Thanksgiving. There were four trucks in the lot and I was a bit surprised none were available. I found that strange. The person the was working the day of the rental was great. Nothing but high marks.

thom P. 
Rating:
3.0

The lady that worked there and helped me was very nice and my negative feedback had nothing to do with her. However, the truck was very dirty and had obviously not been cleaned out or inspected by anyone prior to me picking it up. I also had my reservations changed by U-haul to a place about 30 miles from where I had selected to pick up my truck.

Christopher H. 
Rating:
3.0

I had to take a picture of milage and gas when I brought it back. Never had to do this before

Stacy V. 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Didn't get the man's name, but the one on duty was excellent. Very pleasant, and made the process easy and friendly. I will be coming back here again, not the Hershey Avenue location, where I was told the van was clean but it wasn't. Thank you so much! Renee'

renee B. 
Rating:
3.0

The location did not pick up phones

Joel N. 
Rating:
5.0

Customer did not leave a comment.

Antonio R. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Check back of truck, last customer left boxes and never swept.

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

nate W. 
Rating:
4.0

Customer did not leave a comment.

Byron C. 
Rating:
5.0

Great.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Byron C. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
3.0

Took pictures of vehicle before leaving due to dent in driver side didn't have the big appliances dolly for me to use

steffi A. 
Rating:
1.0

Tuve una experiencia extremadamente desagradable, me acerco al mostrador y la señora a estaba trabajando ( rubia de pelo largo) me dice q no tiene vehículo para rentar hasta el martes 3 de septiembre! Ok le respondo ( todo en inglés) y me salgo al parqueo, para mi sorpresa desde el mismo parqueo hago la reservación del vehículo que estaba en el parking!!! Porque está Sr. No quería tentarme el vehículo, será porque somos hispanos y hablamos inglés pero con acento, al entrar y enseñarle mi número de reserva de confirmación no tuvo nada más q hacer y bajar su mirada he evitarme y no dirigirme la palabra. Salió y tomó unas fotos del vehículo ( según corresponde) y le dio toda la documentación a otro Señor ( bilingüe) que debo decir fue muy amable, respetuoso y profesional el fue quien nos entregó las llaves del vehículo y quien nos lo recibió también luego de su uso. Gracias a este. Señor por su buen trabajo. Creo deberían revisar el trabajo de esta señora deja mucho de que desear. Cualquier duda o pregunta no duden en comunicarse con nosotros. Atentamente, Lisbet Gonzalez y Odalber de Avila

Odalber D. 
Rating:
4.0

Customer did not leave a comment.

tom A. 
Rating:
3.0

Customer did not leave a comment.

Paul N. 
Rating:
2.0

Website for pick up is awful. After you go through all the steps, only to have it tell you pending approval. After 20min if that I went into the location and it was done in 5 minutes. When you have a set pick up time for the truck it should not take over 30min to do so. I will try a different rental service for the rest of my move. At this time I would not recommend

Brian M. 
Rating:
3.0

I only made this reservation because when I called another local branch (I called the Manheim Pike location) looking for a cargo van to rent there in Lancaster and return to a location in Middletown to save on mileage cost. I was told by the young man that Cargo Vans can only be used in town and therefor would have to be brought. He specifically told me that a 10ft truck could be picked up there in Lancaster and then returned in Middletown. That is the ONLY reason I agreed. He then helped me find a location in Lancaster that had a 10ft truck available. I made the reservation with him. When we arrived to pick up the truck we were told that the truck had to be brought back. I was furious. I had no other choice at that point because I was already late to pick up the furniture I was purchasing. This rental cost me an extra $28. I called the Manheim Pike location back and left a message to say how upset I was and that I would be reporting this situation. I have rented from Uhaul multiple times over the last several years. At this point, I will call Budget truck rental before I will ever rent from UHaul again.

Michael R. 
Rating:
5.0

very easy process, convenient location for me. employees were proficient.

sheril C. 
Rating:
5.0

very friendly and polite customer service if I need another truck il b back at this location.

rob R. 
Rating:
5.0

Customer did not leave a comment.

Ernist S. 
Rating:
3.0

The inside of the truck was filthy. Looks like the previous renter spilled a drink. It smelled and there was dog hair stuck to the spilled area. I wore gloves to be safe. These vehicles should be clean between rentals. Next time I'll cancel and go someplace else.

Miguel N. 
Rating:
4.0

Customer did not leave a comment.

jay B. 
Rating:
5.0

Tener todos los papeles de firmar listos para que la espera sea menor

rosa R. 
Rating:
4.0

Do the vehicles have shock absorbers because they bump and rock on flat smooth services

ronald K. 
Rating:
5.0

Easy to deliver the truck to and great experience! The agent inspected the truck and calculated the extra mileage and accepted our payment in a very professional manner. Highly recommend!

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Scott N. 
Rating:
3.0

The lady that was working was nice and helpful to me, but they are also a gas station, so many people were stuck waiting to pay for gas/drinks/cigarettes/etc. because the other worker decided to be on his phone the whole time for a personal phone call instead of doing his job. This is very unprofessional and I felt bad for the customers waiting and for the lady helping me, because she can't do everything herself.

Shayna G. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Less on price per mile, the standard is 79 cents per mile, but cuts profit in half and dosen't leave much for reinvestment if needed.

Nathan O. 
Rating:
4.0

Nothing honestly. It was a 5 minute process picking up and dropping off. The people were very polite and helpful. Super simple process. Will definitely use this location for pickup/drop offs in the future since they're so quick and know customer needs so well! Thanks! Made a stressful day way easier!

John G. 
Rating:
1.0

Customer did not leave a comment.

Nora A. 
Rating:
5.0

There was nothing to improve!

Neilsa T. 
Rating:
2.0

Only 1 person working the counter at this gas station with mini mart. Took about 25 minutes to get checked out.

William S. 
Rating:
5.0

Great upkeep on the vehicle. Good customer service.

Colin M. 
Rating:
5.0

Flawless Pick Up and Return with Excellent Customer Service. Also, a Plus to be able to Rent/ Return on a Sunday.

Mark K. 
Rating:
5.0

Nice attendance with the client. Great people. I definite recomended. Thanks.

Luz R. 
Rating:
3.0

Customer did not leave a comment.

Terron Q. 
Rating:
5.0

Great available great service

GRACE U. 
Rating:
3.0

Need check out to be when you return not be told I am busy then take 10 people in line after you you were told that. Paying customer not Matter what.

William W. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

People there were all friendly and helpful. Truck was ready and good to go.

Beth J. 
Rating:
5.0

Nothing. Customer service was excellent. I will recommend all my friends to get their uhaul from there

EDWIN G. 
Rating:
3.0

The guy at the location was great! He was very helpful. The truck however, smelled like smoke in the cab and there was a leak in the Mother's Attic.

Stewart S. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Driver's Side Sun Visor Missing. Conflicting Info Regarding Needing to purchase the Insurance. Was told by another Uhaul Dealer can use car insurance but was told from the dealer I ended up renting with it does not. Therefore, I felt the need to purchase for piece of mind but would have preferred not to spend the extra $14 if not needed...

Kathy D. 
Rating:
5.0

The guys were great!

Sally W. 
Rating:
2.0

Ensure the clerk knows how to perform a one-way rental.

NICK W. 
Rating:
5.0

I have always had very polite individuals to help me and this time was no exception, especially by the woman who works at the Market (usually during the day)..

Donna B. 
Rating:
4.0

Customer did not leave a comment.

Vivian E. 
Rating:
5.0

Customer did not leave a comment.

Sammy S. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
3.0

I ordered moving blankets but there were none available in the truck. Otherwise the location and service were excellent.

Matthew P. 
Rating:
5.0

Nothing!! The attendant was polite

Oneil H. 
Rating:
4.0

Customer did not leave a comment.

Sorina S. 
Rating:
5.0

Friendly staff, easy location, open late!

Adam T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
1.0

The cashier had no idea what he was doing. He had to FaceTime his supervisor. It took forever to get the paperwork and everything taken care of. The gas level that was on the paperwork was very different than what was in the actual truck.

Scott C. 
Rating:
4.0

Continue to keep it simple. There was no pressure to sign up for additional fees or costs. Sunday rentals are a plus. Very helpful that the store is also a gas station and convenience store.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Jerome E. 
Rating:
5.0

Customer did not leave a comment.

rebecca W. 
No reviews have been submitted for this location.

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