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Denee H
Customer Reviews for Alamo Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I came here to rent a car. Made me wait for a long time. There were customers behind her and she asked me to wait. I work on the computer without guest finance. After a while, she went to work on her mobile phone. After a while, I went to work on the guests behind me. This goes back and forth four or five times. I spent more than 200 on a trip to Home Depot and the service was terrible. Just one woman working. not in order
Caifang QNice
Noe fThis was the worst experience I have ever had. Truck wasn’t available at the location I’d been at the prior week to confirm it would be there. They sent me 30 miles away saying the reservation was all set but get out there the manager of that location wasn’t there when he showed up another hour and a half on the telephone before we were able to get the truck. Then after the truck was picked up and on its way I received a call telling me that I had to Take the truck to location 40 miles away from my destination despite the fact I had told them all along where I would be dropping it off. Horrible experience I do not recommend this for anyone.
Julia CThe convenience market it is located in is in a very run down condition and the area it's in is shabby and remote. The truck was filthy, hard to drive and miles per gallon were exceedingly low
Cynthia RWell, I had a 26’ truck reserved and confirmed two days prior and the day of my pickup they had no truck. Nothing within 50 miles. I had to call off my helpers and drive 40 miles the next day to pick up a 20’ truck. All my planning was for nothing. In spite of that, both the pickup location and the drop off location was great.
Christopher FMake your shit more affordable u haul. That shit was ridiculous. Nothing against the pick up location or drop off . Those folks were awesome. But your fucking prices are a fucking lie. $19, $29, $39, etc....is a lie. And all that $ for mileage was dog shit. I'll never rent from you u haul again
Christian FWe had scheduled to pick up in palm springs. But the. Was told I had to go 45 minutes out of the way to pick up the truck I had reserved. I wasted an extra 90 minutes in 100 degree heat. It would be much better if a reservation actually meant something.
Jeff TTruck was dirty and the place in Thermal had no Internet to confirm my order online. The place in The city of Willits the customer service was very poor. The Man had a bad attitude. Will never use their services again.
Dinna BHave the Rental iPad working. Have furniture dollies on hand.
Noel RYour 800 # needs new employees. The physical location service was great, but the location where we reserved the truck didn't have the truck so the 800# guy sent us to this location which is 46-50 minutes away. Then when we got there, they didn't have the appliance dolly we reserved, so the SAME exact 800# guy sent us back to the original location for the dolly and this was AFTER he hung up on us. Overall, it took us 3 1/2 hours to rent a truck. We've been telling everyone we see about our experience with uhaul and directing them to anyone but Uhaul. In the last two weeks, we've had 6 of our friends rent from Penske, and 1 just hire movers after hearing our story with uhaul
Rose AIm sooo upsaid with service i wouldnt recomend this service i did not got explain well the service policy and are charging me double the cost so upsaid
Luz OI was double charged. Once at the drop off and once by U-Haul. I have reported this to U-Haul and they said that they would look into it. That was last week, I haven’t heard anything back from U-Haul. I suppose I will have to spend another 3 hours of my time to get someone to pay me back for what they overcharged. I guess maybe my friend replied. I guess maybe my friends on Facebook would like to know how U-Haul treated me after I have had long stressful trip across Thebes country. I want my money back, you have ripped me off and no one seems to care!!!!!!!
Jerome BFirst off, very disappointed that I could not drop off in my town of Borrego Springs. Had to make a 90 mile round trip to drop it off. Then I was not in the system to drop off at this market and then they wanted to charge me an extra $16 that they then corrected.
steve mThe man was very friendly I had no issue picking it up or dropping it off, I rated the way I did because I realize its my responsibility to understand what I obligate myself too. So I just suggest that he highlight the details of the contract to ensure the customer understands: This estimated rate will change if you go over your miles each mile is $$ also here's written agreement that we both understand the details of contact the start mileage should be listed and agreed upon also the customer should be notified of the final price when dropping off in case any questions come up. I expected to pay 150 maybe 190 but not 270.00 I didn't see my final amount until I got home and seen my emails I realize now my mistake Otherwise he was all cool don't get me wrong I would rent again but make sure what my actual bill is
Celeste R