Customer Reviews for Alaska Shipping Post

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alaska Shipping Post

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David W. on

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Customer did not leave a comment.

MARIA J. on

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Nothing it was fast and easy thumbs up

Carol B. on

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STEVEN B. on

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the best very friendly and any time I call and make a reservation they have the u haul ready and running for me watch is very nice in the winter

Christian A. on

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Dennis B. on

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dolores w. on

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The snow was not cleaned off the truck I had to ask for something to clean off the snow, the wipers didn’t work, I asked for the wipers to be changed, only one wiper was changed. In 3” of power snow on a flat surface I could not even back into my front door was stuck over an hour. Tires were bald, no traction at all. Us o eople pay a lot of money to use these trucks, they need to maintain for customer safety. Very disappointing. However in the end was charged a bit of a discount. Unsettling for a single female.

Aaron L. on

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I would check the trailer for items. We had a bunch of stuff we had to get rid of out of it.

jeffrey f. on

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Friendly.

Helen L. on

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Jacqueline W. on

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The front windshield was frozen and filthy dirty no scraper, or washer fluid the parking lot is poor for entering & exiting. The person behind the desk is not very friendly. each visit was handled totally different. first visit required cash only deposit :( second visit was given credit card option. Driveway & parking very unsafe

Jacqueline W. on

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Louis F. on

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Andrea M. on

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Be more personable. I didn’t feel very welcome.

james w. on

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Very friendly, very professional. Picking up the truck took just a few minutes. Dropping it off would have only been a few minutes as well but we ended up chatting for a while. As I said before, very friendly folks!

donna L. on

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Maneuvering to park at this location is difficult! The vehicle I rented was not gone over with me, nor were specifics for returning the vehicle after hours. In fact, no specifics about the rental were given at all. This was not because the place was busy. I was the only one at the time. That was disappointing.

steven b. on

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grate location

William N. on

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noah S. on

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Krista T. on

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Don’t lie to customer about services have equipment ready at reserved time

darla h. on

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Difficult location to find and very small, rough parking area to return the vehicle

Ryan R. on

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They didn’t help me hook up the trailer like the other locations or unhook it not very courteous since I rent all the time I may just drive to Palmer for the customer service. Goes a long way these days besides location

Kelly M. on

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The overhead door was quite difficult to open/close - due to age of trailer, I believe.

Rhonda H. on

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I originally booked via the website with the location at 2200 E Bogard Rd Ste 1, Wasilla, AK 99654. The following morning I received a text stating that my reservation was transferred to the 690 S Knik-Goose Bay Rd, Wasilla, AK 99654 location because due to non availability. When i arrived at the new location, the preferred vehicle was technically already booked by another customer. Because UHAUL at the second location has had many issues with the Boagard location cancelling or moving reservations to another location without ensuring availability first, the gentleman at the second location was willing to work with me in order to rent the preferred vehicle at a discounted rate. I was able to get the job done in under two hours and have the rental back in time for the original booking. UHAUL management needs to recognize that the gentleman at the Knick-Goose Bay location is willing to accommodate the customers that are turned away from the Bogard location. UHAUL needs to look into the mismanagement of the Bogard location. Apparently there is a serious trend there.

steven b. on

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very family friendly have always maid may rentals easy

Curtis S. on

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Truck could have been a little cleaner but all in all ok. Customer service was awesome!

Mike C. on

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Entry and exit at this location is awful. Narrow, steep, difficult to access, and not well marked. No customer service at all. Contract was taken and I was told to drop trailer anywhere.

Steven H. on

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Penny H. on

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nancy c. on

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The inside of the cab smelt like fish.

Tracie R. on

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U-Haul charged me 45$ for an 1/8 tank of gas. Horrible horrible. Shame on you guys. Shame.

Stephanie B. on

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I reserved other equipment like a dolly and furniture pads but did not receive any of those items. I am not exactly pleased with that

steven b. on

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Grat location always get my uhaul from them

Sheila S. on

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Super easy and smooth transaction, pick up and delivery! Thumbs up to this business.

KAREN B. on

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Great staff , always able to get me in and out quickly. Highly recommend this agent!

Daniel S. on

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There particular location was fantastic and helpful. Uhaul corporate and their "reservation" system needs some serious work. I reserved the trailer, and the one "available" was broken and needed repairs. I was supposed to be notified and wasnt until I arrived onsite. Then I was told a replacement was being driven out and would be there as soon as possible. I waited in town for it, and while waiting uhaul corporate called to tell me none was available and I could either reserve a smaller size. This was done WHILE I was waiting for the one to be driven out and the agent at this location had already talked to the driver running it out. VERY dissatisfied with uhaul corporate and their reservation system. This needs to be properly addressed to prevent conflicting information from being told to customers. The location had nothing to do with my dissatisfaction as they were fully helpful and did everything they could to correct this situation.

David B. on

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katie S. on

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I placed my order for a truck to haul a piece of equipment but when I took it to the rental place I discovered the truck did not have a ball hitch so I had to rent one from them. The break lights needed to be fixed in order to attach the lighting harness. These all cost me time and extra expense.

Donald E. on

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Eric D. on

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Mark B. on

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Ricky R. on

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You did not have moving blankets! I had to use bedding and towels to cover my items moved.

steven b. on

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Great family friendly business always has rental ready for me one of the best in Alaska

devon a. on

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Great people would for sure recommend going to this location in the wasilla area! If I ever need a uhaul I’d go out of my way to go to 690 S. Knik Goose Bay Rd. Wasilla ,AK 99654

LINDA K. on

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quick and easy

Harry K. on

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The owners were personable and informative. It would be nice to have the driveway and parking area smoothed out. The ruts and lack of maintenance seemed pretty bad as you had to drive around the deep pot holes.

Jerrol F. on

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Timothy R. on

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DOUG L. on

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heather k. on

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I made my U-Haul reservation on April 20th, for May 28th at Fox Run in Palmer. I was informed by a representative of U-Haul on May 27th that there was no 26 foot available for me the next day. Would I like two 15 foot U-Hauls instead? No!! That's how I ended up at the U-Haul on Knik Goose Bay Road, about 10-15 miles one way out of my way at $0.79 a mile. Once I got my U-Haul the service was great, but the location was very inconvenient and cost me a lot of time and anguish not knowing at first if you even had a 26 foot U-Haul for me. I have been renting U-Hauls for 8 years every Spring to move flowers and have never had a problem until this year. I always make my reservation way in advance so this won't happen. Thanks for the survey. Heather

Ronald S. on

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Excellent customer service. Thank you for a great rental experience!

Amanda S. on

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Charles D. on

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Close this location. Bad customer service. Not a positive business impression for U-Haul.

rex c. on

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Logan H. on

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Tim C. on

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1hr late for pick up and charged full day rate and told needed to return in 7 hrs or take bigger truck. Muffler rough 3/4 tank gas. Personnel ; order takers not very helpful.

ROCKY L. on

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Very considerate agent. No problems with picking up the trailer. Thanks.

James J. on

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johnny M. on

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Great service

John W. on

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After scheduling this move months in advance, I was directed to this location at the last minute due to Uhaul truck availability. I requested a truck in Anchorage, but I was advised that my only option was to drive two hours out of my way on my requested moving date. This greatly affected my scheduling with friends, movers, cleaners, and a steam cleaning that I scheduled well in advance of the truck issue. It ultimately delayed my move a couple of days! When I picked up the truck; it was filthy on the outside. The gentleman at the rental place just shook his head and said, “That’s Alaska for you.” I was not amused, particularly, since someone had drawn a large penis in the dirt on the passenger side of the box truck. To make matters worse, I also ordered a smaller truck but I was told that only a 26’ truck was available for my trip. They reduced the price to the original quote, but this large truck cost me considerably more in fuel for the nearly 5,000 mile journey.

Wendy P. on

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The mileage on the vehicle was incorrect when I left with the vehicle. I indicated this on my receipt and dropped off the correct mileage with my keys. I was charged over 100 miles for a 50 to 55 mile usage. This is outright theft! and I will be sure to tell all my friends and family of the small company in Wasilla AK with the uhaul name faudulant business practice. Uhaul has lost a valued customer?

Letha B. on

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Pay attention to the actual reservation, and maybe don't book them quite so tightly, together. But, on the other hand, it turned out I needed it a day earlier and got it back earlier than expected, which they were flexible about. I did appreciate that part.

Brett B. on

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Outstanding service and very easy! Will use again for sure!

Adam S. on

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I requested a 6x12 cargo trailer online for 39.95..... somehow we were given a 6x12 utility trailer at the rate of 44.95. My husband wasnt aware of the wrong item picked up till he got home with it. The staff at this location were also very rude and had very unprofessional behavior they had no problem expressing with every action they performed.

Denise C. on

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Very convent and accomodating. I was able to pick up the keys for an after hour vehicle pick up. Also, a confident key drop box forblate return.

Donna J. on

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Randy L. on

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As soon as I was pulling out of the parking lot the truck got stuck due to recent snow fall and some freezing rain. The attendant got us unstuck without any complaints whatsoever. The getting stuck business threw off our time table by a few hours. I called and asked if it was ok to keep the truck and trailer for another couple hours they said no problem. Overall good experience. The parking lot is evil though.

Benjamin H. on

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Truck was dirty in the cab and there was ice on the floor that I easily swept out. The location is very difficult to get into and out of. I got stuck going up hill to exit the lot and slid into the lot because of the ice and poor attempt at snow mitigation. I’ll go farther away to avoid these problems in the future

alex k. on

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Cody T. on

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This place needs a sign so it is easier to find

STEVEN B. on

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Great location, truck is always warmed and ready to go.

ALVATA M. on

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Great location, family oriented, fast and friendly service!

Daniel M. on

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trenten b. on

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Easy and fast took up will come back again

Alexandra R. on

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Caitlyn N. on

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The clerk was rude, overpriced and had very poor customer service. I was told when I made my reservation that I could return my uhaul to the town in which I was moving to and when I went to pick it up, they told me I had to return it to the pick up location within 24 hours. At that point I was backed into a corner because I needed the uhaul right then and didn't have time to shop around. The building also had a smell, like ferrets. I will never go back. Highly disappointed.

james b. on

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Jason R. on

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Quick service, I explained The problems to him and he noticed that a leaf spring was broken on the trailer as well.

Patrick R. on

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Nora S. on

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Donald E. on

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KRISTINE R. on

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Didn't have my vehicle. Said the 2 fifteen foot trucks out in the yard were for town moving only! Gave me a 10 foot instead but I had to leave a lot of stuff behind with friends to store because they didn't have what I reserved weeks in advance available. Will never use UHaul again.

Kari G. on

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They gave away my reserved truck because I didn't arrive within an hour and said I didn't answer my phone. They never called me and I caught the rep in a couple lies after that. He was not friendly in the slightest and never apologized for whAt could have been described as a communication error. Would not use them again.

Carrie S. on

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Very accommodating and great service. If needed I will definitely use them again!

TED K. on

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jim s. on

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Evan M. on

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Very friendly customer service!

thomas h. on

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bena t. on

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I am very unhappy with uhaul. I reserved a uhaul for pickup in anchorage at 8am in my moving date, 3 weeks prior. I received a call the day before saying there was no uhaul for me, and I had to drive to wasilla to pick it up if I wanted one before 5am. They added extra miles to my contract but no discount was given for all of the extra gas we had to put in the uhaul. and no to mention the 2 extra hours and gas for my personal vehicle used to go get the truck. I look for another option before ever using uhaul again.

Joel I. on

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I rent something from this location 3-5 times a year and they are always great to work with and super friendly.

jessica k. on

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jim s. on

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Rene Mark B. on

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