Customer Reviews for Albany Fleet Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Albany Fleet Supply

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jess B. on

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Lou M. on

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The Albany location is good, however....UHaul needs to monitor one of their other locations more diligently! The Melrose Minnesota location is TERRIBLE! It is called Shaggy's Towing, we set up to pick up there, reservation confirmed, drove almost 2 hundred miles to pick it up and was rudely told we could not use it except in their town...Very Rude people! Even after showing them the confirmation print out and calling the main UHaul number, they would not let the trailer out, they said they were unsure of how to get it back to them, wanted it kept local. Then when the UHaul corporate contacted them, Shaggy's Towing changed the status of their rental trailer to "down for repairs" so it could not be used. The agent saw on the computer it had been changed after we got there but Shaggy's still refused to let it out. We were not even going out of state! UHaul did issue us a 50.00 credit towards our next use of a trailer, but that does not change the sour taste left......

Todd S. on

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I dropped the unit off after hours expecting I would need to return the following day to sign paperwork and when I called they said that I didn't need to come back in. Nice not having to go back to the store. Thank you.

Jarrod A. on

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BRUCE HARRY E. on

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leo G. on

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Samantha R. on

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Bettyanne S. on

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CYNDI H. on

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ShawnDee H. on

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Didn't get the size I requested for (2 weeks prior to move). Had to pick up truck 147 miles from my home and had to pay mileage and gas for those additional unwanted 147 miles. Will never use uhaul again. Will never recommend.

Dennis K. on

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Great service by Paul and his team.

mary B. on

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DONNA A. on

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For some reason the gas tank was on empty & we didn’t realize that til we left the office. But Levi in Albany & Gideon in St. Cloud were courteous & understanding & we were not penalized because of the previous client who returned it on empty.

Vincent S. on

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There was confusion by the employee on how to confirm/complete the paperwork so we could take the truck. This is not the fault of this location but I had to drive 30 minutes away from the location I originally selected to pick up the truck I ordered online. I did not appreciate having this switched on me after my original email confirmed my intended pickup location. It should not have been an option online if there wasn’t availability.

Timothy S. on

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staff were very helpful and personable

Carol G. on

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super friendly and helpful in returning the trailer

Mike N. on

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