Customer Reviews for Alberta Auto Transport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alberta Auto Transport

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Yvan C. on

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My rental wasnt available and I want my credit card credited.

georgia C. on

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No one was there and when I tried to call it went straight to voicemail. It took an hour and a half to finally get ther uhaul and the location refused to help.

kulwant d. on

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very poor and shameful customer service. What is point of online pickup? I should have got the truck at 8 am but got it at 10.15 instead because the dealer opens at 10. Dealer was very rude on the phone. The uhaul representative never picked my call. I will never recommend uhaul to anyone now. Poor.

Vivek P. on

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Customer did not leave a comment.

AdeboWale A. on

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Excellent staff, everything went smoothly. Best location in the north east! Will recommend to everyone.

ADEEL M. on

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I gave back clean truck and still charged me money for cleaning 20$. this location is crook.

Lakhjinder singh B. on

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Customer did not leave a comment.

Csaba B. on

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Manpreet s. on

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Great customer service everything went smoothly!

GAURAV K. on

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This a humanless location, I would rather talk to somebody and make my process smoother. I had to call them for some reason and the lady was very unprofessional. Upon asking her name she had to think and the name provided was Monika.

Richard G. on

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It's kind of expected that the vehicle is dirty but not having any window washer fluid and filthy windows is simply dangerous

. B. on

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The staff members were very helpful and patient with us, will recommend. this location to all. Clean trucks with good customer service best of all was quick service

rohit c. on

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Customer did not leave a comment.

Simrat S. on

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Very convenient location in the north east with easy access, plenty of room for parking. No waiting quick service

Ravi S. on

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My long distance move was perfect with the help of friendly representative, they went out of the way to provide everything needed to make sure the truck was perfect for my long distance trip to the states. I was provided all instructions for need of any assistance on the way in case of emergency and drop off of the truck was explained to me properly. I appreciate the help of the staff they treat you like a family member and with patience till the job is not done properly. in future will refer this location to all friends and family keep up the good work guys !!

Ranjit g. on

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My experience was excellent the representative was very helpful, our truck was ready to go without any waiting will come next time to this location.

Dennis M. on

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We selected no to the online check in and was forced to use it once I arrived at the location. Representative was polite but kept demanding I use online check in even after I had. I explained to him I had and even showed him the confirmation page and he continued to tell me to check in online. No customer parking available and representative continually told me to park in the yard where my car would be locked in when they closed even though I was going to pick it up at a later time the same day. Drop off was unsettling as no one was there and office was closed, there was no button with the key to use the key drop so I had to leave the truck unlocked with the key inside as there was no where to return it. This left me worrying about the vehicle and if it was safe as this was a trucking yard and there was numerous people in and out of the yard. Overall not a very good experience from a customers perspective. I definitely will NEVER use this location again and if it’s the only one with a vehicle I will use another company.

Gaurav D. on

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You guys have charged me wrong for gas i filled the gas twice and left it same what i got it this is not acceptable i need my 17$ back

dercy d. on

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Hole in the wall “store” which is just a grey rental trailer. Nothing on site in terms of booking or even a POS system. Very rude about renting a vehicle. Had to call another number who hangs up or let’s it go to voicemail 2-3 times before they pickup the phone to allow you to book. Lady on the other end of the phone could not comprehend I wanted to rent the unit for 2 days not 24hrs. No paper work was done other than me seeing a form once to say I took the truck. The only positive part about this experience was that at least the truck was clean and ran well. Will not return to this location ever again. Will NOT recommend to others.

Eddie P. on

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There was no windshield washer fluid put in and couldn't wipe dirt from the windshield. Engine light was on when I got the truck and tire pressure was low.

Tura A. on

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Quick service and no line up was there. The u haul staff was nice.

parminder g. on

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helpful staff members at this location

Devon O. on

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good place

ALY E. on

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Customer did not leave a comment.

hardeep d. on

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great location we had great experience with the staff!! our truck was ready to go before we came.

SHER DIL f. on

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friendly people helped me get the rental done!!! great location :)

Ohnarto H. on

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first of all when i booked the truck was confirm at the address listed but few days before due date i received email i have to pick up in different location after i make few phone call i was confirm to pick up in the location i want it. In the due date though when i went to location ask me to pick up different location again, after i talked to someone who i assume is the manager and then i was able to get the truck. when i received the truck, inside the truck not even clean. i found empty bottle of water and also so much sands in the compartment which i clean it myself yet my final bill get charge for cleaning fee??? what???

Ebdie C. on

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The uhaul staff was very lazy and unprofessional. We ask to show how we use look at the odometer in, he said it should be in there and ask us to figure it yourself. The van was so dirty inside. And I was charge for not cleaning it. Stupid people.

rashpal singh r. on

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Advertise says rent for $ 19.95. We told them we might take 2 - 3 hours we are not sure. We were not informed that if we take more than that we will be charged ? This should have been informed not happy about this. I won't recommend this guys .

EDEOGHON A. on

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Customer did not leave a comment.

kulwinder j. on

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on time and quick service :) ! best location

khushbinder g. on

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staff people were very cooperative, I was running late for my rental. staff was concerned about my rental and called where I was. helped me out a lot. good location

Naveen p. on

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ande a. on

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rattandeep k. on

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experience was good clean trucks provided and on time staff

Manpreet S. on

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great people helped me a lot the rental was very fast

muhammad t. on

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Professional, accurate and timely service.

Douglas B. on

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The staff member was rude, did not answer our questions, just kept saying "go to U-Haul.com". Would have been very helpful if he would have gave us a quick run down on what to expect when bringing the truck back and signing out on the website.

Robert O. on

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Have accurate operation hours for the location My truck was for 8am pick up. Online pickup not set up in system. I waited until 9am when the hours stated and was told I had to wait until 10. Opened at 10 and system was down finally got cleared to go at the 10 30. No furniture pads which I phoned in and was told they would not be charged? I was charged 10 dollars. Truck was great rest of my deal was horrible.

Kulwinder s. on

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Customer did not leave a comment.

Harman G. on

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good location and faster service than main office.

Inyoung K. on

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I rented out big truck for my move, truck was clean and took dollies too for moving. this location was clean and service I got was worth my time. good nearby location instead of Barlow. thats too far.

Raj s. on

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we get benefit of closer location and the location has big trucks also. I like this location

afrad k. on

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All was excellent

rajdeep s. on

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Please choose your u-haul dealer wisely. They were lying.

David B. on

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Unfriendly staff. Site office is not maintained. Inability to process transactions onsite due to poor internet. The proposed solution was to book it yourself without involvement from any staff. Truck only had half a tank of gas, with no way of telling how much gas was used. Ended up overfilling it to ensure that extra charges were not applied. It's in a gravel truck yard, with staff on-call only. The gravel operators are the ones who seem to facilitate the uhaul pickups and drop offs. I do not recommend this pickup and dropoff location

Marc R. on

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contract fee not well explained. scheduled time for pickup inaccurate.

Shawn S. on

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Apon pick up the truck was not cleaned out and the fuel tank was only 1/4 when the paper work said it was 3/4. I advised the agent who said he would fix the documentation. This was not corrected, which resulted in over an hour of sorting the issue at the time of drop off. I contacted the agent to have him correct it, he told me he would and that he'd call me back in 5 mins. He did not fit it and he did not bother to call me back. Also, i was advised on the phone during reservation that i could pay with debit at the pick up location. After catching a Uber to pick up the truck i was told i could only pay cash or by credit. The agent was unwilling to assist with getting me to the bank that was only a 4 min drive away and requested i send an Email Money Transfer for the payment. This resulted in a 55min wait to take possession of the unit. All and all this costs me $1700 for poor service, inaccurate information and poor codination and documentation. Costing me time, and delaying an extremely packed time frame.

Joshua C. on

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The location and time got changed on me twice in the same day. For someone who is moving and has to get things done by certain times that is an issue. Initially I was to pick up the haul at a destination 5 mins from my house, however the end destination was on the other side of the city at an inconvenient time. After driving 40 mins to pick up the haul, it was late and was left with garbage in it. They also charged me overage fees for the extra kilometres driven, however this was due to me having to drive across the city to pick it up.

Grahm B. on

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Dirty truck storage yard full of pot holes. Looks more like an auto wreckers than uhaul return lot

Matthew B. on

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Customer did not leave a comment.

Naveen D. on

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Unclean. Bad service. Unorganized.

frank p. on

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Customer did not leave a comment.

Gurjit S. on

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Best location in North East Calgary have all options and no need to waste time waiting in line. Quick service with clean trucks. Separate parking available for customer parking. Will come back again in future I recommend to all friends and family.

paramjeet s. on

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The best service provided good customer service with clean trucks. Will recommend this location to all. Have enough staff to help all people no waiting is needed.

jerry h. on

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The location is easy to access in NE with availability of trucks at all times, no need to wait in huge line ups just call before going for faster service. Great customer service !

Danielle K. on

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awesome service!! will come again

Lisa M. on

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Customer did not leave a comment.

tella k. on

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I had excellent experience with u-Haul the staff was trained and explained everything on my bill. helpful people and good location

syed z. on

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great customer service!!!!!!!

Clyde M. on

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it was very easy to drop off my truck equipment because I paid by credit card. dropped off the key in mailbox and got over with uhaul. same day they closed my contract. the staff was nice and guided me which truck would be better for me. good location with lots of parking but we have to ask the staff where to park....

gurvinder s. on

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good handy location, quick rental service better than Barlow location will come again here

Stephanie V. on

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There was no one there at 9am when I dropped off u haul. Had to ph. & was told to txt message or send a picture of my mileage to them & drop key in box. Was not comfortable with that method for drop off!

ajmer s. on

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Bruno M. on

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George A. on

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Be sure to ensure all items being booked are available on site to avoid complications. Very inconvenient to have my booking changed on short notice not to mention being charged for longer than I had the rental

gurvansh SINGH s. on

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Customer did not leave a comment.

Jon R. on

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The tie downs ratchet straps were rusted and hard to release. The guy was late coming to the site and when a girl at the south east location said I could go in for an earlier time we then ended up having to wait for two hours for someone to come open up the store. Not impressed by this. Also was talked over trying to explain my situation when I called. The staff seemed untrained how to operate there equipment and there own start times for when they open. The only thing good about my experience was that the car hauler did the job and got my car to its destination, unfortunately I’m unsure if I will use uhaul in the future!. This place looked like a junk yard broken fence old beat up cars and two beat up limos and then 6 uhaul trucks sitting around a dirt lot with a mobile trailer for an office and scrap stuff everywhere

HARPREET g. on

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The dealer was helpful and made me understand things better good place I will use this location again.

gurpreet s. on

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ross w. on

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Pardeep G. on

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This was the biggest location I visited in ne area, I rented a 26 foot truck and was very happy to receive great service. Very helpful guys and large open area they carry many trucks to choose from. great experience for me. :)

Colleen M. on

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U-haul Main Call Centre in USA - VERY frustrating to deal with. Very inflexible. Local business provided dirty truck in cab and in back with 'low tire pressure x 2' which agent said to ignore as was 'in the system'. Jaz was the local agent - he tried to help but system was very rigid. He thought we would be charged for a 3rd day because he was not present when we returned car and by the time he got the key out of the drop box, it was after 12 pm return time. It did not allow him to enter the actual time of return which was 12:02. Will NOT rent from U-haul again.

Sergio R. on

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When asked for more details and explanations about my bill, the person in charge was desperate to get rid of me. Did hesitate to provide accurate info

Sarah R. on

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There is no sign saying Alberta Auto Transport so you just have to assume it's the same place. As well there is no key drop box at all!!! No one to call to figure out what to do.