Nancy who helped get me on my way went above and beyond her responsibilities. She made sure I had everything I needed when I needed it. She was kind and very helpful!
Paul M
Customer Reviews for Alberta Toy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was little dirty inside the cab and the box. Nancy was great so does the rest of the team
Hanibal GI used the after-hours pick-up option. The instructions were clear and easy to follow, and it went smoothly and fairly quickly. I returned the truck during business hours, and the personnel at the neighborhood location was friendly and efficient. The truck itself was excellent condition. Altogether a good experience. My only criticism is that being a USAmerican vehicle, the speed was difficult to read on the speedometer (the KM numbers were too small to read while driving) and I had to do some math to figure out the cost per KM. UHaul does a good job despite the lack of competition, but it feels like they don't show much respect for doing business with Canadians in Canada.
Larry DThe agent was super nice and corporative, the only thing that I would like to see is when I loaded the vehicle on the trailer I couldn't open the door because it hits on the trolley side
Samy AVery happy with this transaction.
David GThe lady who helped me was more than great and very friendly talking and explaining every step all the way till I got the trailer.
Ahmed HMassive lot with lots a space. Clean vehicle and very friendly staff. Yes, I would recommend it to anyone.
Michael EAs Always best place to rent moving vehicle.
Melvin MThe guy was nice and helpful and gave me the #’s to put through my damage claim and also gave me the numbers for head office if I don’t get anywhere with that.
Justin BNo comments.
Sandra KI had called location and head office to Confirm visa debit was allowed. Did not accept at time amd severe inconvenience to get a van!!
Helen WIf truck is not cleaned then price should be lower. Also don’t call the truck fuel “ full” because it’s near the F on the instrument.
Craig BNancy was very pleasant and accommodating. She changed my drop off location to a more convenient spot and saved me a little sum of money in the process. Very efficient and the pickup procedure and drop off were timely. Highly recommend this location.
Norman HVery pleased! Minor issue … 2 of the dollies I ordered were not there. I just wish they had let me know sooner so maybe I could’ve made arrangements from some other place.
Dean HIt’s all good!
Beverly KNancy's service was excellent, exemplary.
Jacques BOnly issue was when returning after hours. Was given website to go to to do return notification but was not told it had to be done while sitting at location and in the vehicle. Had to drive back for it to confirm that it was correct location and couldn't upload picture for mileage and gas. Did take one for our peace of mind before we originally left. Wanted picture taken while on the website but truck already locked and key in return box. Otherwise everything went smooth.
Patrick Eweather was bad… snowy / slush and thus the cleaness of the rental
matt aAlberta Storage had fantastic customer service! Would recommend anytime.
Joel CI'm very thankful for the lady working during pick-up, she kept me informed of the drop-off location as I had to go to another location to drop-off due to this location being closed the day of drop-off.
Stephanie JSimo is the best rental agent to deal with, highly recommend. Thank you, Simo
mohammad mNo issues with the trailer and took it 2900km
Mitchell RGreat people and great service. Best move I’ve ever had. Great company for years and years to come
Jason TThe original place I had my reservation for was a joke this place really helped me out I will never step foot on 7 Heaven food store again
Trystan JNot clear on pickup / drop off. The web page and the toll free line didn’t help. Took a while to figure out how to get into the truck and the where to leave the keys. The web page don’t does not enlarge well either.
Nabil MAs a first time user of U-Haul I got confused about the drop off steps and procedures. But in the end the trailer got back to the lot safe and sound.
Cory GNancy at the desk was super friendly and helpful.
Shannon Wnothing!! every thing was great!!
Douglas HThe vehicle was clean but it did smell quite badly. Check in process was long, wish I had known I could have done so on my phone.
Bonni PBest U-Haul experience ever. The service (thank you, Nancy) was fast, efficient, and friendly. The truck we rented was clean and ready when we arrived. We will definitely use this location again and recommend it to our friends. Thank you for the great experience!
Jeff ANo notes, forget the name of the guy. He was some super friendly dude with a beard who called me back when I left a message and upgraded my truck for me
David bVery friendly and competent lady checked me in. Overall, this rental was very good. My only complaint is that somehow the e-receipt that I received had no dollar amounts - just all zeroes.
Mike BYou charged me an extra 40$, I assume because when i dropped the vehicle off on a sunday (office was closed), i had a question that i was put on hold for 30 mins causing my drop off time to be late. You then charged me for a full extra day. When i questioned the charges, nobody responded to me, you just charged my credit card.
andrew bThis is my preferred location. Great service, What more can I say, it went well.
RICK CThanks for the easy check in and out.
Glenn CHitch for pick up truck should be included pull my ubox i was told to buy one, so I returned it after I used it but I was charged for it for rent instead, In Scarborough where I rented a truck and trailer it was already included in what I paid.
Alejandro eMy experience was very pleasant, smooth and efficient service. As a repeat customer, I found the U-Haul representative was once again excellent. Thank-you.
hateemtim hGreat staff. Very friendly and accommodating.
Xiaoran LThe U-Haul staff member, Nancy, was excellent. She was very helpful and friendly. Overall great experience, I will use this location again. Thank you
sanaa hVery bad communication , we got locked out with our car inside the gate. No proper place to drop the keys off.staffs lack of knowledge about their operation made our day miserable.
Anoopsai VThere was a lot of back and forth about the rental. I was told that I would receive a $50 credit for the hassle but never did.
DARLENE SI still think uhaul could have brought this larger unit to a dealer closer to me or at least let me drop it off there. That's quite a minor issue though, well done for this dealer
collin bThe cupholder was broken off the dashboard was broken off the gentleman had me and another man competing for the same trailer that I had rented over a month prior and the very next day he had two separate people booked for the same trailer at the same time I also got charged double what I agreed to after I checked in the vehicle
Stephy-Lynn BExcellent place to rent from
Kenneth WOwner/Operator needs to be on time. I called to confirm reservation 2 days in advance with said owner operator and he assured me he would be on site at 9. Didn't drive off with our Uhaul until 0930.
Daniel AI booked apt for pickup in st. Albert only to get a call two hrs later saying they don't have a vehicle after all so pickup in edmonton. They asked if I needed a dolly, I said yes I will need 2 dollies. I then get a call from edm location saying no dolly available. I said I was told you had one she said there is no guarantees on dollies but we will do our best. When we got there for 9:00 am pickup the gate was still closed and a manager parked outside gate said person who worked there was running late?! We didn't start driving vehicle until 10:00am. When the plan was to already be loading by then. I will definately not recommend Uhaul to anyone, nor will I be back. Very disappointed in this company. What moving company doesn't have dollies??????
Marry MThe gas tank was 1/8 full, the person checking me in said it was 1/4, I returned the truck exactly where the gas was 1/8 and was charged 36.00 No explanation other than Uhaul charges him Poor service
Kenneth RII had reserved a furniture dolly as well as moving blankets and was told there wasn’t any when I got there to pick up the moving truck. The inside of truck was super dusty leaving everything that touched it absolutely filthy.
Jeremy LGuy working the desk was super friendly and really accommodating. Also let me store the uhaul in the lot overnight as I didn’t want to leave it on my street with all my belongings in it.
Lawrence ENicole was extremely thoughtful and professional when it came to handling my situation. My rating is solely based on her excellent customer service and help. My reserved truck at 9 am for pickup was unavailable as the previous customer decided to keep for another day. The only available time for my pickup was at 2:30 pm and this was 3rd location that I had to go in order to get my truck. I had to delay my cleaning appointment for my apartment and even ask my landlord for permission if we could move out of our apartment at a later time; we had to move out of noon as per of our lease agreement. Having a $50 fee for extra time is ridiculous because I had to accommodate my plans around this scheduling. Like I said, Nicole was thoughtful and credited me $50 to my account for the inconvenience. Uhaul needs to have a stricter policy when it comes to drop off and have a better scheduling system.
Katelyn WU-Haul needs to update their website. Luckily for us, our pick up and drop off location was open so we could actually a had with things. If this was not the case, I don’t know what we would have done. The website constantly going offline and not recognizing our login credentials made the process of renting the equipment 1000 times more stressful. With the U-Haul website, the app could be vastly improved - it currently has one star on the App Store.
Jeff DI rent it out at 6 pm with a trolly so i can start putting stuff in but when i got the truck no trolley and furniture rags , so i need to wait 6am in the morning to get the trolley and lose half a day of my rental. Also its 1 day after i return the truck already and still no receipt on my email.
Ryan dNothing
emad eIt was weird that the office didn’t have a window. It felt very claustrophobic. Rep was nice
Pamela SNothing. Service was superior and the manager ensured that we received an exceptional customer experience. A job very well done and the manager represents the U-Haul brand in the most positive of ways.
Stephen HGreat service Owner is very friendly and helpful Very quick and responsive
Sumeet TThe online return wasn't clear and it didn't work as described leading to an extra charge. I was at the location, used the link provided to me via text and when I went through the return process, it didn't go through or work as I was told it would..
Amilkhar BImprove communication. I had to call multiple times asking if it would be ready for time of pick up. Improve online website and call center
Jamie MLess hold time when calling on the phone.
Naji KStore manager very patient and understanding
kevin t