Customer did not leave a comment.
Thomas E- New Mexico NM
- Albuquerque
- 87112
Customer Reviews for ABQ Self Storage
(U-Haul Neighborhood Dealer)
9501 Lomas Blvd NE
Albuquerque,
NM
87112
Services at this Location:
Contact Us
9501 Lomas Blvd NEAlbuquerque, NM 87112
Services at this Location:
Office Hours
- Mon-Sun: 9 am–5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Billy T- Rating:
- 3.0
You can’t.
THOMAS A- Rating:
- 5.0
Would have been nice to see a cleaner Uhaul truck interior, the windows were difficult to see out of, but overall it was fine and did the job we needed it to. Thank you again for being there when we needed a Uhaul.
Rodney G- Rating:
- 4.0
Customer did not leave a comment.
Billie L- Rating:
- 5.0
This location was wonderful. The staff was incredibly helpful and knowledgeable about the area as well as helping me turn in my u-haul and the associated auto-transport. I will definitely be recommending it to anyone who asks for this service.
James S- Rating:
- 1.0
The location itself was good but apparently the mileage was not marked correctly before it was sent out again and we were in a hurry to get to our destination by 445 and the app was down so I had to go inside for the rental the guy working was great and we got the last 10ft truck they had we needed the rental for 2 hours to go about 11 miles from pickup to destination then drop of furniture that was 2 miles away from U-Haul then back round trip about 11 miles all together and I was charged for 88 miles use. And I called the at the storage we got it from and he said he never had this problem before had U-Haul call me and because I forgot to take a picture of the mileage out because I was In A hurry and the app went down and I couldn’t get the truck through the app correctly I’m stock paying 116 dollars for a truck that should have only been a 33-35 dollar charge. The supervisor at U-Haul was no help basically said it was my fault. This location was fantastic with the exception of the discrepancy in the mileages. We will not be using U-Haul in the future. Horrible horrible U-Haul customer service which is sad I have used U-Haul the last 25 years for various moves with no issues, but no more. This charge will be called in as a fraudulent charg as I only authorized 33.00
PETE J- Rating:
- 5.0
Customer did not leave a comment.
MARY B- Rating:
- 2.0
The location is horrible more when you driving a truck or trailer because the entrance is in the middle of the street, you have to go down and ring the bell for them to open the door. Then the person who was there tried to help me but he told me that he didn't know much about how to remove the trailer because it was his job.
Leslie P- Rating:
- 4.0
Customer did not leave a comment.
Gwen H- Rating:
- 3.0
Customer did not leave a comment.
Linda E- Rating:
- 5.0
Customer did not leave a comment.
Rhonda M- Rating:
- 3.0
Service was slow
Mark M- Rating:
- 5.0
Customer did not leave a comment.
Anthony L- Rating:
- 5.0
This is an amazing location and the guy that runs it was super professional and helpful.
Christina M- Rating:
- 3.0
i waited for a few min for the guy at front desk to finish his call which made me a little late on my return and was charged for the third day so i was not happy about that! I took a little longer feeling it up on gas before i returned it which also cut into the time!
Edna R- Rating:
- 3.0
The representative was excellent. The truck was fine, however the interior of the cab was filthy. It looked like coke had been spilled all over and wasn't cleaned. There was a picture of some family laying on the floor of the cab. The steering wheel was incredibly dirty and the vinyl covering was coming undone. Since this location isn't a U-Haul store, I really liked how fast I checked the truck out and back in. No line.
Anthony A- Rating:
- 5.0
Customer did not leave a comment.
jennifer m- Rating:
- 5.0
nothing you all do a good job
lisa f- Rating:
- 5.0
The trailer we rented, covered 5x8, had no working lights. Since we had to go 13 hours across states, it was very frustrating. None of the staff, although very nice people, knew the lights weren't working or had any suggestions. We had our vehicle checked and it was not our vehicle's electrical problem. Not safe.
Vicki O- Rating:
- 5.0
Lower the price per mile when renting U-Haul trucks 99 cent's per mile is very steep especially with the economy the way it is people don't have a lot of money in 99 cents a mile is really high for mileage fee if you can please lower that that would be excellent thank you.......
Walter D- Rating:
- 5.0
I originally reserved with another location but on arrival they did not have the size truck I needed, but they quickly connected with the closest location that did. Excellent customer service at both! Very thankful
Christopher C- Rating:
- 5.0
Customer did not leave a comment.
Russel J- Rating:
- 1.0
Customer did not leave a comment.
Selena B- Rating:
- 3.0
Customer did not leave a comment.
Larry B- Rating:
- 5.0
Customer did not leave a comment.
Robert G- Rating:
- 4.0
Customer did not leave a comment.
Thomas C- Rating:
- 5.0
The office building itself was ver cluttered.
gordon s- Rating:
- 3.0
Make sure reservations are on the app and available for prompt pick up
Rose C- Rating:
- 5.0
The truck was well maintained except for the fact the windshield washer did not work. The owner was kind enough to warn me though. Fortunately it didn't cause any issues during my move.
James D- Rating:
- 5.0
Great U-Haul location as always!
Jayson V- Rating:
- 5.0
Thank you. You did excellent. Everything was pretty much perfect. Wonderful staff. Great experience Thank you so much!
Tiffany G- Rating:
- 4.0
The owner was wonderful! The lot was hard to navigate, however, due to the number of storage units.
Olyvia M- Rating:
- 2.0
Had been offered a car hauler at no charge and my destination needed one. That was great. However, I did have someone to drive my car so it was not a necessity. Where the problem arose was the loading of the vehicle on the trailer. Mind you, it was three women, ages 61, 63 and 79. No help was given to load and secure the vehicle. The person at this location said he didn't know how and we should watch a video on how to do it. It is now my understanding that they (U-Haul) will not load the vehicle and secure it unless they have someone at the location that is trained and there is a fee. This is something that should have been disclosed when the offer was given. It delayed my trip and I have cuts all over my hands and was covered is dirt, oil and grease. Not happy at all!
Dawn H- Rating:
- 5.0
Customer did not leave a comment.
Chrisley C- Rating:
- 2.0
Owner was very friendly, but location was very cramped in the office and in the lot.
Richard D- Rating:
- 5.0
Customer did not leave a comment.
Tara J- Rating:
- 5.0
Nothing I called made a reservation on my way to unsullied. Stopped picked it up and went on about my day.
Sheela C- Rating:
- 5.0
This facility checked all the boxes. No hassle sign-up. Helpful, flexible staff. Straight up operation. Automatic payment was convenient and issue-free. Got my deposit back upon vacating.
Rufus A | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Quinn O- Rating:
- 5.0
Customer did not leave a comment.
Blake A- Rating:
- 5.0
Everything was ready to go and friendly and professional
James G- Rating:
- 1.0
Customer did not leave a comment.
Anthony G- Rating:
- 5.0
Customer did not leave a comment.
CHRISTINA M- Rating:
- 5.0
Customer did not leave a comment.
Joe M- Rating:
- 5.0
Customer did not leave a comment.
Thompson T- Rating:
- 4.0
Customer did not leave a comment.
Linda M- Rating:
- 5.0
Outstanding service!
Ross H- Rating:
- 5.0
Phone representative need to be more accurate on what the vehicle is equiped with,I was told that the box truck had anchor hooks for tie down straps when in fact it didn't.it wasn't till I reached my destination that I found out it didn't have them and I was picking up my motorcycle.i had to make frequent stops to make sure my motorcycle didn't fall over and I had to drive slow making a 5 hour round trip into a 9 hour trip .doing this wasted gas wich I payed 99cents a mile .over all I payed almost $600 in total .it was not worth that much for a small trip .caused a lot of stress.I feel that a customer should not have to pay mileage when your already paying to use the truck
Carlos R- Rating:
- 5.0
The employee Dick at the Easterday location was excellent service
MICHAEL C- Rating:
- 5.0
Great service, well organized, and easy.
Jane L- Rating:
- 5.0
Customer did not leave a comment.
Rebecca S- Rating:
- 5.0
Customer did not leave a comment.
Richard B- Rating:
- 5.0
Customer did not leave a comment.
Patrick T- Rating:
- 5.0
Customer did not leave a comment.
Mohammed A- Rating:
- 5.0
Customer did not leave a comment.
Georgia H- Rating:
- 5.0
Customer did not leave a comment.
Brian T- Rating:
- 5.0
Customer did not leave a comment.
Leonard L- Rating:
- 5.0
Customer did not leave a comment.
JOHN P- Rating:
- 4.0
Customer did not leave a comment.
Coral G- Rating:
- 5.0
very helpful stuff
ANTON L- Rating:
- 5.0
Customer did not leave a comment.
Daniella M- Rating:
- 5.0
The 20’ unit needs a back up camera.
Ron C- Rating:
- 5.0
Very nice and friendly gentleman that I dealt with at location. Was a very pleasant and uncomplicated experience.
Brian E- Rating:
- 5.0
Customer did not leave a comment.
ashley b- Rating:
- 5.0
Customer did not leave a comment.
Gilbert G- Rating:
- 4.0
Mr. Mann and Mr. Atencio were very courteous and helpful. They hooked up and disconnected the trailer for me. I left my wallet at the pick up station and Mr. Mann was very accommodating by calling me about it. Mary at the other location on Juan Tabo was also very courteous and helpful. She made my reservations on-line which I dread to do. Thank you U-Haul.
Clyde Y- Rating:
- 5.0
I received excellent service from the staff. Thank you.
Bahe B- Rating:
- 4.0
Customer did not leave a comment.
Cathy D- Rating:
- 5.0
Very helpful and friendly. Will always use this location!
Francis T- Rating:
- 5.0
Customer did not leave a comment.
Stephen A- Rating:
- 4.0
Customer did not leave a comment.
JOSE G- Rating:
- 5.0
Customer did not leave a comment.
TRISTA G- Rating:
- 5.0
Customer did not leave a comment.
Patrice D- Rating:
- 1.0
They promote 24hr drop of. However they don’t have any instructions on where to leave the trailer.
Patricia B- Rating:
- 5.0
Customer did not leave a comment.
Tylan W- Rating:
- 5.0
Great storage facility! Convenient location.
LYNETTE B | Overall Experience- Rating:
- 5.0
William was very kind and positive. I would recommend this location over my previous U-Haul affiliate that I used earlier this week.
Christina G- Rating:
- 3.0
Customer did not leave a comment.
William V- Rating:
- 5.0
Customer did not leave a comment.
Amy R | Overall Experience- Rating:
- 5.0
I rented a storage unit from one day to the next saying I wouldn't need the storage I paid in full with the deposit also set up auto pay for months and month I asked to get that taken off and I asked if I could get at least prorated amount plus deposit back gentleman was not helpful at first customer service was very poor name a band was Brandon he told me I should be lucky that he was even willing to work with me if that also wanted something stating that I discontinued the agreement which the agreement was not even signed and also something stating I got it off the auto pay didn't have any help at all from him until I wrote a bad review then I got attention and I also threatened to take it with the better Business bureau because of how I was being treated
Josephine L | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
David B- Rating:
- 5.0
Brandon was of great help through the entire process. Would definitely use them again.
Mark A | Overall Experience- Rating:
- 5.0
Very positive experience
Daniel K- Rating:
- 5.0
The unit was available and clean. The facility was closed to my home so I was able to access the unit anytime.
Annette C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Trevor M- Rating:
- 4.0
Customer did not leave a comment.
CHARLES M- Rating:
- 5.0
I 1st went to the location on central and San Pedro I received horrible service there I will never use that location ever again and I strongly recommend to anyone that they not go to the central and San Pedro location. After looking around I'm deciding to give u-haul a second chanceAnd I found the location at 9501 lomas boulevard northeastI was able to get excellent service from Mr. Dick man "his real name no joke " He provided me with with Some of most excellent service you could ever ask for Because of his excellent service I will stay with u-haul
Jason J- Rating:
- 5.0
Rick was great and friendly. My truck wasn't going to be ready on time and he called and let me know and was able to have another, bigger truck ready for me to go shortly after my scheduled pick up time. Great service.
Joel H- Rating:
- 5.0
Customer did not leave a comment.
Margaret D- Rating:
- 5.0
Customer did not leave a comment.
Michael E- Rating:
- 5.0
Easy to work with guy. Would highly recommend, better than anyone else.
ERGIN H- Rating:
- 5.0
Can't think of anything to improve everything was fine
Margaret D- Rating:
- 5.0
Dick was pleasant and easy to work with. Nice, happy man. 10/10 would go see him again, even just for a chat. Thank you sir!
Brittany S- Rating:
- 5.0
Customer did not leave a comment.
Ryan M- Rating:
- 5.0
No issues…
MIGUEL B- Rating:
- 1.0
The gentleman who hooked up the trailer to my truck bumper damaged my chrome bumper by missing my ball hitch and dropping the trailer onto it. I am now having to file a claim to get the entire bumper replaced.
Samuel R- Rating:
- 5.0
Customer did not leave a comment.
Edward D- Rating:
- 5.0
Customer did not leave a comment.
Michael M- Rating:
- 5.0
Customer did not leave a comment.
Mary R- Rating:
- 5.0
Customer did not leave a comment.
Joanne P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul M- Rating:
- 5.0
Customer did not leave a comment.
Joe D- Rating:
- 5.0
Customer did not leave a comment.
Amanda K- Rating:
- 4.0
Customer did not leave a comment.
Cecil P- Rating:
- 5.0
Customer did not leave a comment.
Mohammad H- Rating:
- 3.0
The app doesn’t work very consistently for the check in/out process at this location. Maybe cell service, maybe the app?
DARRYL K- Rating:
- 5.0
Excellent storage facility. Manager on site put mind at ease. Super friendly staff. Highly recommend.
Julio L | Overall Experience- Rating:
- 5.0
Groupons for specific sized units should NOT be sold if that unit isn't available. $16 unavailable unit morphed into $122 only available unit. Moved out of unit 10+ days early -- no prorated refund given.
Andrea K | Overall Experience- Rating:
- 5.0
Good people over there.
DANIEL R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jessie H | Overall Experience- Rating:
- 4.0
Hours were not convenient for me.......I get off work at 5 and facility closed at six...not enough time for me......prices were a little high....I found a unit with twice the space for two dollars les
Ron H | Overall ExperienceAdditional Services at this Location
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