When I went to load up my items, I noticed the entire floor of the truck and both walls were COVERED in motor oil. The attic section of the truck was filled with dirt and dried mud. I had to spend an hour cleaning before I could even load my things. Took pictures as well, including the 2 dirty mops it took to pickup all the oil. Very upsetting considering how stressful moving already is and spending money to rent the truck that I had to do all that.John F.
Customer Reviews for Alford's Automotive and Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Arthur R.
There were blankets left in the trailer from the previous rental.Karissa A.
Customer did not leave a comment.Sharon W.
It was closed.Judith A.
Very helpful staff.Randal Martin R.
Location was to the point. No delay in rental as the nice lady at the computer knew what she was doing. Just wish they had more equipment as they are the only uhaul in the area and the next closest is 20-25 min away and that location is an absolute cluster-f that I will never return to. Other than that, they need to make sure to have a clear path to return the rentals after hours. There was a truck in the way when I returned the trailer. So, it was a tight squeeze to get back to the trailer area. Def could cause an accident if the renter isn't used to towing a trailer. No way could a uhaul truck have fit through the space.Rayndal R.
Melissa at Alford's was extremely accommodating, and took care of us when another U-Haul location was not able to meet our needs.Kathie L.
I purchased 2 furniture dollys and an appliance dolly and moving blankets and none of those were loaded on the truck and I was still charged for those.Lydia M.
Customer did not leave a comment.Thomas S.
The reservation was not set up correctly and I had to spend 2 hrs in the phone with U-Haul to even get my rental accessed.Byron C.
They worked with me since id already rented a larger truck the weekend before and got me a good rate. We hiit a couple snags, but after getting the truck back to the dropoff I was only out another $1.99.Margaret P.
It was too be a pickup in Owenesboro Ky .but your Scheduling Department screwed up ...they was supposed to give me $100.00 off ...A refund. But I have not received it yet. Please take care of this Thank you Brian McGeeBrian M.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.ANGIE M.
I had reserved a dolly and was told they have not had one for 8-9 months. I was then ask if that was ok. No one went through how to use the truck. Steering wheel had 3-4 inches play. We had to sweep out the whole truck before we could use it.Johnny K.
So kind and courteous! Great service real professionalDerek C.
Customer did not leave a comment.Kathy H.
Customer did not leave a comment.Will A.
we arrived 30 minutes before the store opened, but the manager went ahead and got us out and rolling before they officially opened. that was a major plus for us so thank you thank you!!Randall R.
They gave e the wrong equipment and caused a huge issue trying to return it, not to mention what they gave me was a cheaper piece then what I ordered and not I need to contact u haul to fixSeana S.
Very friendly!!!Connie C.
Customer did not leave a comment.JONATHAN A.
Customer did not leave a comment.Will A.
Customer did not leave a comment.Deborah E.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.James P.
Friendly service and hometown convenience makes for a great experience. Well satisfied.Wm T D.
Customer did not leave a comment.SHAWN S.
Very nice and friendly.Linda W.
Customer did not leave a comment.William S.
Alford's people are great to work with!Gary S.
Customer did not leave a comment.Herman U.
Customer did not leave a comment.Tom T.
Customer did not leave a comment.Ralph P.
Customer did not leave a comment.SAMUEL A.
Customer did not leave a comment.PAMELA C.
Customer did not leave a comment.Roger G.
Customer did not leave a comment.James W.
Looks like drop off sites are growing scarce in this areascott M.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Linda H.
Great Pppl to work with!Chad B.
Customer did not leave a comment.