Customer did not leave a comment.Chris F.
Customer Reviews for Alhambra Smog Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the truck is clean, free from any dirt, (I had to wipe the inside of the driver and passenger side because the accumulation of dirt was visible. I would recommend even having some sort of air freshener as the smell of the truck was not very pleasant.Jeffrey D.
The rental location and proprietor was great. What I would improve upon is the website and the advertised rental times available. My first option on the website was a pickup at 1am to return at 9am. Left my a little confused.Robert C.
Customer did not leave a comment.Pedro ANTONIO P.
I was charged for two days, but I returned the van five hours later. It was before 6 pm and the shop was closed. I dropped the key in the locked box as instructed. The charges were not explained at pick up and the contract was emailed only.Luis L.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.Mariel C.
MOSES WAS VERY HELPFUL AND I WOULD GO THERE AGAIN.RYAN L.
I paid for furniture pads and a furniture dolly but neither were provided. $17 loss.Kyle C.
Excellent service and friendlyRaquel D.
Nicest man helped me out! Wish I would've got his name. A perfect experience.MOSS C.
I highly recommend this U-Haul center. Professional, expedient and efficient!SUNNYKIM B.
Quick and easy. Would rent from here again.JEREMY K.
Amazing quick serviceMARIEL N.
Customer did not leave a comment.Lien T.
Easy transactionGina S.
Customer did not leave a comment.Nicola C.
Customer did not leave a comment.Joseph L.
Clean, quick, and friendly and helpful service.Mohsen S.
The owner was so helpful, knowledgeable, and quick with service. He was amazing!Kimberly F.
Customer did not leave a comment.John S.
Great service!Antonio S.
Customer did not leave a comment.Sebastiano A.
the manager was pleasant, as well as helpful, regarding all my needs. Thank you!!!ZION ANTHONY D.
Customer did not leave a comment.Danny C.
The service was excellent. Very satisfied!margarita S.
service person was very helpful and politeCARLOS M.
Customer did not leave a comment.RICHARD F.
Customer did not leave a comment.Henry H.
Customer did not leave a comment.Helena G.
Would rent from again!!Jeffrey M.
Owner is very professional, courteous, and knowledgeable.Kent B.
Nothing to add this gentleman, Moses was very helpful and professional I will recommend him to all my friends.PHILLIP U.
The rep here is always friendly and .professional. My rentals are always clean and ready for pick up, which I definitely appreciate.Steven F.
Customer did not leave a comment.Jeremy O.
Customer did not leave a comment.PHAROAH G.
Please arrange for a better more thourough return inspection because I returned equipment in the back of the truck and now U-Haul is unable to locate that equipment.Marvin E.
I would have recommended this location to a friend. I only needed the truck for a total of 6 miles. I ended up putting a total of $6 worth of gas into this van. I do not believe the gas gauge is correct in the vehicle I rented. I put $3 in first, just to make sure it was filled to specifications. As I drove back to return the van the gauge dropped so I went back to the gas station and placed another $3 of gas into this van. I was not pleased that I needed to fill the van with any amount of gas for 6 miles.Ana A.
Moses is always friendly and professionalCarl H.
The rep was very friendly and professional. I definitely recommend this location.Steven F.
The owner/operator of this location is so customer oriented. I've been here a few times before and will keep coming back to rent from this location even though I have a large location equally close.jody M.
Customer did not leave a comment.Ulysses L.
Moses is great! He was very helpful and attentive. I would recommend using his services to anyone. I will be renting from him again.Johnny S.
Customer did not leave a comment.Shih-Kwang C.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.Tommy P.
Nothing I can think of..quick, friendly, service and good equipment. What else could you ask for.Carlos R.
Moses is always friendly, professional and takes care of the customer.Carl H.
have more gas in tank like at least half so that job can be done before refilling is needed so that it is easier to estimate how much gas to add to equal what was received.Wade U.
The cargo van I rented smelled like rat vermin. Truck worked fine but better cleaning should be fine before renting. There were fries on passenger door panel and there was a crack pipe in center console compartmentJose S.
Always professional and great service. Will go out of his way to make sure you're taken care of.Carl H.
Always a great place to do business with. Friendly and professionalCarl H.
Customer did not leave a comment.George T.
Customer did not leave a comment.Mark M.
The location didn't pick up when I called to reserve. Instead it was an off site operator. The first thing I asked was is this the truck I rented last time and she said YES. When I showed up, in a time pinch I had to accept the truck on site which was SMALLER than my prior rental 6 months prior. This led to making two trips to my storage unit 20 Minutes away to load the truck and move. This cost time and money so please inform your operator of this mistake.CHRISTA S.
Unfortunately I reserved a 10 ft truck for self serve pickup/check-out for 8:30 am and was not successful due to the technical difficulties U-Haul was experiencing on 2/24/18. I chose to give U-Haul a chance and give it a few minutes for the system to get back in order but no luck for 2 plus hours. I finally was able to get a truck at another location and attempted to receive a coupon code or semi discount for the mishap but no luck as well. I could have chosen Budget and get a lower fee on the mileage but still stayed with U-Haul. Maybe consider somewhat of a discount when customer's go through a frustrating experience when it occurs.Steven R.
USB connection ports in all u-haul vehicles please.John P.
have rented at this location before and am always pleased with the experience.Steve F.
Moses is always dependable and will do his best to take care of what you need for a uhaul vehicle.Carl H.
U haul added to my move. I was exhausted and they switched my rental after order was placed due to one not available at my pick up location. I would have had to drive 2 cities to pick up the truck at my expense, time and energy. My experience was horrible.Emilio A.
Moves was great...I will return without hesitation for future rentals.darin C.
Moses was outstanding. Great service, with a genuine smile. I'll be back!Brett H.
He let me registered so quickly. Much better than the uhaul place I rented before. I will book with this location again.Kazuyo T.
Wonderful customer service. The truck was clean and ready to go. Quick online check in process. This location is wonderful. I will come here for all rental needs.Rosa G.
Great place!Carl H.
Professional. Nice and smoothBruce C.
Great customer service. Fast service! Friendly! Easy to use!Marta C.
Customer did not leave a comment.albert A.
Customer did not leave a comment.Henry L.
Great experience! Made reservation in person and when that location did not have what I needed, they arranged at another location. Manager at the second location was first rate, as well. Everything was top notch across the board.Douglas J.
Very good experience overall.brian C.
I will NEVER rent from this company again. Sales person charges you one fee and the next day charge your change another fee. They have the worse customer service.. to this place the customer is Wrong. I don't not recommend this company at ALL!!!!milly M.
Customer did not leave a comment.Henry L.
Customer service was excellent. 100% satisfied. Will refer friends/family to locationJOSE C.
efficient, professional, I will always go to that haulBruce C.
the owner is so helpful and nice. We will use it if we need it.LILY W.
Nothing. Everything was smooth and efficient.ROSEMARY G.
It was very easy and quick to rent the equipment.Lihmin H.
So friendly, accommodating and a great small neighborhood business. I will be back here for Smog checks and to rent a Uhaul if I ever need it again! Thanks for everything.Jonathan W.
I love this location. The people and the space...I love that it's not some big corporate location. You get such attention and the folks who work / own this location are the nicest, most efficient people. I definitely and have recommended this location to friends.Helen P.
Customer did not leave a comment.Jennifer K.
Customer did not leave a comment.Jason Y.
Very easy and fast to check out and return.CHAO Z.
Very good Service and very professionalISRAEL MARTIN M.
Nothing! Moses is a great guy. Very helpful. Trailer might be heavy but it's "bomb proof."Kirk O.
Customer did not leave a comment.Edward D.
He did not give me an option to bring trailer back to Alhambra I had so many issues I beyond upset and will send complaints to better business bureau and consumer affairsNawaf A.
The entire process was VERY easy. The guy that runs the smog center is great! He was very courteous and helpful.Carlos C.
Customer did not leave a comment.MIchelle F.
The owner of this location provided us excellent service. Certainly will recommend it to anyone.Patricia S.
Customer did not leave a comment.david H.
Customer did not leave a comment.VINCENT W.
Moses was very friendly with a good disposition and very knowledgeable about the UHaul business. I will use him again when applicable.CARLTON P.
Let customer know if the location will be closed upon rental return (especially if the return is on time). This location was not open on either Saturday afternoon or Sunday all day, despite online listing that their hours were open. Thankfully I was able to complete the return on my phone (after 20 minutes), but a fair warning would have been nice. Otherwise, everything else was great - picking up the truck was super easy.Paige L.
The rep onsite was very friendly and helpful. I definitely recommend this location.STEVEN F.
Customer did not leave a comment.Aldersen P.
The service was great, from the person on the phone to the very nice man whom help us pickup the vehicle. Our move ran a bit long, and we were able to drop the truck off after hours, very convenient. Thank YouJames F.
Great, convenient and friendly service :)BRANT W.
Moses was great, very friendly and helpful. My fiancee forgot her purse in the van and it was there waiting for her in the morning.Andrew M.