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Katina N
Customer Reviews for Ali Capital Holdings LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One thing I like to tell everyone that is great Location for Uhaul need ! Owner she was great help ! Last time I STOP 🛑 at this place the woman did even speak English very well ! But Uhaul sent me there again I have good experiences going back to this place ! Thank you Miss T
Edwin MExcellent service to return truck
Jorge CExcellent service. Location is a bit sketchy.
Juan MNo one spoke English, or knew what to do. Was there for over an hour. Truck had a lot of unmarked damage , and filthy. Not a safe location.
Scott ANo improvement. It nice having it located at a convenient store bc it’s pretty much a stop and shop (ice, drinks, snacks, gas, shirts etc and just grab and go
jay FI arrived to pick up truck and it took 30 minutes. When customer entered i was asked to wait. Then i had to back up 26 ft truck in very tiny area to exit. Before leaving the lady working register informed me the cost of parking my jeep on her vacant property is 10.00. The inside of truck was filthy. Full of rocks and dirt which i swept before using
Cathy CStop letting homeless people live in the back of these trucks. Stop giving trucks with disgusting items and furniture in the back of it. Disgusting!!!!
Katelyn SCourteous and very professional. I will rent from that location again if I need a truck.
Aziz OI left the rented additional equipment in the truck as instructed on the U-Haul app. I asked they clerk at the counter if anything else was needed when I handed her the key. She abruptly told me no without looking up my reservation, so I thanked her and left. She called me 5 minutes after I left asking about the equipment and I let her know it was in the truck. She then scolded me about how I was supposed to bring it inside. Then she hung up on me. It was a bad ending to an otherwise great experience.
Anne TThis was a gas station with a carwash attached so we were not sure where to park the truck but the lady at the gas station was very helpful.
Herbert eMuch better options in the local vicinity
John PThey did not have some of the materials we wanted to help with our move. No worries. We were refunded for those materials. we were issued a truck with screw in the tire. We notified the Road Side Assistence staff. They dispatched a crew to fix the tire in 30 minutes. The crew did a great job.
Caleb WThe lady was very nice and thoughtful for my needs just would like to thank her
jose rThe windows were down when we got the truck and it was all wet inside the cab. The back was not swept out and dirty.
George AGreat location
castaneda LWorst U-Haul experience ever. They charged me for 65 miles when I drove only 18. I showed them my photos of the mileage before and after with their truck number and they didn’t believe me. They admitted they did not take a photo of the mileage before my trip. I compromised with her and she gave me $20 for their mistake. SMH. Don’t ever go here.
Lester MThere is no inspection of vehicle upon drop off other than gas and miles. It makes it unsettling if anything happens to it after drop off.
Thomas DBad customer service 😔
Charbel DHad to explain to the check-in person that 7/16 was less than half a tank of gas and not more. Had to carry all 36 pass insider to be counted. Had to take pictures of the fuel level and mileage and bring them inside.
Alan TYou don’t have a link to extend your rental service I was calling uhaul to extend it and there was always a 45-60 min wait I was contacted by a rude individual named John who said he was corporate who threatened to report the truck stolen and wouldn’t extend my rental like I needed I am very disgusted with the interaction I had with this rude individual he should not be in the position he’s in he should not be dealing with the public and refused to let me speak to his supervisor!!!! I will probably never rent a uhaul again because of this I would like to have someone contact me about this matter now he is harassing me through text saying I owe 139.65 on a promissory note that I did not agree to pay On a positive note the people I rented from were always polite and friendly very good customer service
Cody MVery helpful and very nice people
Guy RThe couple who helped me with renting the truck were extremely rude. The were also trying to charge me a different fee for the dolly than advertised
Kayla JThe truck ran and drove well but the inside was very dirty.
Ryan BVery dark place 3 guys surrounded us wanting the keys of our truck
silke bThere were some issues with the actual truck but the customer service was outstanding. They went over and beyond to make sure the issues were rectified and that I left happy.
richards cVery unsafe/ sketchy area especially when returning at night. Unclear where to park and drop off keys.
Mathew ZI really loved the service, lady at this place is so awesome, very welcoming, very cooperative, very respectful. I would definitely recommend people to visit this location for haul.
MUKESHKUMAR JThey had no idea what they were doing. It took forever to figure out my rental AND they gave up, I had to figure it out.
Michelle DI was double charged and they didn’t know how to use system. All the paperwork that was written up was for a different truck than I received. DOUBLE CHARGED
WILLIAMS JThe lady at the front took forever to give me the keys and tried to argue about me dropping it off somewhere else. There were also boxes everywhere in the back.
Chelsea R