Customer Reviews for Alixs True Value

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alixs True Value

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Martin C. on

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Nothing, they were above expectations

Christopher B. on

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Customer did not leave a comment.

LeighAnne O. on

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Bobby R. on

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Rental employee was very helpful.

Jeremy F. on

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Amanda J. on

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Man was great!! Plattsburgh NY. But return in Syracuse NY. Had to just drop truck off during to ride home situation. Nobody called to say there was a problem. Not enough gas. I filled it but was told that I should have taken a picture of the fuel gauge. ?? Was I supposed to "top off" the gas tank? Which left me unaware of this situation for almost two weeks. No e-mail. No phone call. I'm sorry but this is a problem. Can someone please look into this and call me? 315-506-2616. Thank you Maureen Ward

JEFF L. on

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tracy r. on

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Calling me next day telling me he needs truck back cuz he promised it to someone else

NADER H. on

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Extremely friendly staff and was very accommodating

JOHN S. on

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SHELBY K. on

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nicholas g. on

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This has nothing to do with the location in any way and everything to do with everything above the location itself. We reserved a truck and were upgraded which was amazing but then Saturday we decided to call and see about our reservation since we were told we would get a call about it. When we called we were told we had no truck and would be in a ten foot truck with a small trailer. Which wasn’t going to cut it. Fortunately the local uhaul store saved the day by letting us take a different truck. I don’t think I will ever be renting again from uhaul after this experience.

Jean R. on

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JEFF L. on

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larry w. on

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Phillip G. on

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DAVID K. on

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Paul W. on

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David A. on

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Nice people

David P. on

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John C. on

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Ariel V. on

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Alixs true value was not the problem. They were great. The problem was being told I have a 26 foot truck and then the day before being told I only have a 20 foot truck which made me have to make more than one trip. Also it was being called 3 times to tell me different locations I will be picking the truck up and 3 emails with different locations. It was extremely confusing and nerve wracking as if moving isn’t horrible enough.