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Sheila B.
Customer Reviews for All A/C Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not clean or checked out properly had to sweep out truck before loading and tires was not checked because one had screws in it
Bobby G.The app and website didn't work, and the truck had less than a quarter of a tank of gad when I got it. I was put way behind schedule because the site itself wasn't working and neither did the app. The actual uhaul site was cluttered and messy and the keys weren't in the right box and I had to call customer service for help multiple times. A trailer I didn't order was also attached to my truck and we had to remove it.
Fionna L.Provide hitches & balls for rent or sale. Or at least inform the customer they need a different set up. It was obvious we needed a drop down hitch & had to stop at another location to purchase what we needed. We then had to unhook the trailer & make the corrections in the parking lot of the place we purchased the hitch from. Not a huge deal for us, but for some it would be. Also, this particular trailer did not have any lifting mechanism on the tongue, making it difficult to lift on & off the vehicle. This would create a big problem, if loaded while not attached to the vehicle.
Lynette S.A piece of cake to drop the trailer off.
Barb W.We had a good experience with this storage rental. We would definitely use them again if needed. The climate control is a great feature.
JAMES W. | Overall ExperienceHe was great to deal with. I'll definitely use him again. A credit to U-Haul!
Gary M.Would rent here again
Norman B. | Overall ExperienceGreat service and felt that our belongings were secure
bret b. | Overall ExperienceI've rented from this location twice. The equipment was fine each time, but the couple who operate this business are not customer service oriented. I would reserve there again only if they were last option.
Connie M.The staff at this location are always great and go over and beyond in their customer service. They did again today !!
DIANE H.Great drop off experience - seamless and easy! The only reason I didn't give 5 stars was because the app was slow to load and move through the steps. Would recommend enhanced wifi in the area to assist other users.
Hugh B.This was my third time renting a U-haul truck and I was very satisfied. The location is perfect with plenty of parking and area which makes it very convienant to pick up and return a vehicle. Additionally, the staff at All A/C Storage Inc. is very helpful and friendly.
Kris M.Very helpful, new app made it easier to be ready to check in.
Donald M.The trailer that I picked up from them was not maintained. I had to hook up the trailer myself. No help. I went back inside to tell them that they needed to come out to make sure it was hooked correctly. They guy came and checked. In my way home I had to have both tires changed out because they were bad. One tire was missing a 24†X 6†strip of rubber and the other one was messed up. Cost me a 2 1/2 hour wait in a parking lot to get it fixed. Very dissatisfied that the trailer was not maintained.
Janet B.It was fine with no problems
DAVID M. | Overall ExperienceTruck AC did not work ( it was 80 degrees that day). The driver door window crank knob came off every time I tried to is it. Both doors were difficult to fully latch.
Daryl S.Rented from location on numerous occasions always happy with their service and friendly service
LESTER B.All good nice staff, clean truck and easy process.
Robert M.Excellent customer service
Jeffrey L.I never got in and out of UHaul so fast. They where cordial and fast.
Linda N.Driver door was sprung, wouldn't close right, whistled terribly going down the road, hard to close. A/c didn't work.
Randy C.Customer service was above and beyond, the gentleman that assisted me was very polite and helpful! By all means A++ service Thank you again!!
Keith B.Pick up location was very good and staff was very helpful, but a little further away from my loading location than what I had initially requested. The mileage allowed by the contract was not sufficient for my one-way move, which required me to request a few extra miles from U-Haul to stay within the contract allotment. I suggest that U-Haul revisit mileage allowed policies on one-way rentals and to provide options for customers to add mileage to their contracts online. I do not mind paying a little extra money up front, but would be very annoyed to get another bill at the end of my move for charges that I was not planning for. Thanks
Robert B.See above comments
Jamie H.Very friendly and on time
Mark V.I don't understand why I made the reservation weeks ahead of time, which included a request for 24 pads, only to arrive to pick up the truck and find that see pads were available.
Warren S.Equipment seemed well maintained, but definitely a bit of a rattle trap and aging. Granted, im more used to pulling a trailer than driving a box truck. But i would come back again if needed. Service, login, and reception at office was very good. Price good too.
Stephan B.Nice job. Will use again
Warren S.Whole process from beginning to end was.easy
Raymond B.Drop off center manager had great customer service skills, was very polite and helpful. Great experience.
Jorge Z.Service from U-Haul itself was great. The moving labor service made available through U-Haul was terrible. Cancelling at the last minute leaving us stranded was not professional at all.
DONALD C.Great Customer Service will always rent here
Debra H.Fast easy and affordable….PERFECT
william D.I had the same guy. I will return my car attachment first and the next day I returned the truck had the same guy both times very friendly very helpful.
Christopher J.I showed up at the pre arranged location to pick up the truck and found they did not have the 20ft truck. Not only that but they had no padding (which I asked for 12) and they had no furniture dolly's (which I requested 2). Then the lady got on the phone and found me a 20ft truck 5 or so miles south? I get there, he has a truck but again no padding or dolly's. The truck was dirty inside and out and had a little over 1/2 tank of fuel! By the time I secured a truck, got fuel etc. I was more then an hour behind my timeline to meet the packers that were packing the truck for me. So it cost me another $150 for their service! So I get the furniture to it's destination 150 miles south of where the truck was picked up. Unload on Dec. 8. I go to the place I had originally set to drop off on SR 70 in.Bradenton. They tell me they have no record of me dropping there. Somehow it was changed to another location around the corner (about 2 miles) and you could not read the print on my contract because it was soo small of font! Never again will I rent from UHaul. For my inconvenience you should do something for me!!!
Michael A.The rental agent was friendly and good at his job. He had answers for all of our questions.
Laura V.Very helpful Had everything you need to move
Scott B.nothing at this time
Frank C.All 4 tires were under inflated. One of the 4 tires had only 22 PSI when i picked up the Auto Transport. The max. PSI is 65 LBS.
PAUL S.The staff was great. The location was convenient. The accessible were horrible. The facility has a less than acceptable roof. There are 5 gal buckets scattered about the facility to catch the water that falls. Unfortunately, a water event of 3 inches occured 48 hours before I moved out and a small amount of my items got wet and were damaged. I learned a lesson and wont be going back.
STEVE A. | Overall ExperienceWaited at front seat several minutes before anyone showed up. I had to make a claim due to the box of the truck leaking water while raining.
John M.No one there we had to do it online and could get refunded for the dolly or discuss the late fee being waived due to issues on uhauls part.
Steven B.none at this time
Francis C.waited too long indoor and outdoor when we picked the trailer up
Charles H.Service was great
Tommie S.You couldn't ask for a nicer staff. The facility was clean and well lit. Access was a breeze.
JOHN K. | Overall ExperienceBest storage facility. If needed in the future we will definitely be back.
GEOFF G. | Overall ExperienceThe manager is great friendly and the storage is always clean. Highly recommended
Silvia S. | Overall ExperienceStaff always went out of their way to help out when I needed them.
NORMAN B. | Overall ExperienceVery good expirence
MARCUS M. | Overall ExperienceThis is the most reasonably priced air conditioned units I have had the pleasure of renting. If it were closer to Lady Lake I would not be vacating.
thomas s. | Overall ExperienceI arrived at the facility , All A/C Storage around 2 PM with a full 26 foot U-Haul. I went in to speak with the agent and told him that I had a reservation for a 10 x 30 unit. He told me that I did NOT. He told me that his units were under construction and we were not the first people who have gone through this. He said that the storage facility has tried to speak with U-Haul to correct this issue and it is not corrected yet. He had NO units available. He was polite and frustrated with the issue also, as we weren’t the first people this has happened to. Therefore, in the rain my wife and I had to find another storage unit on short notice. We were forced to rent two storage units, and they are double the price due to “Uhaul’s negligence in not correcting their website”. Yet, you still contact me today with this email, indicating that I did have a storage unit at that facility. My wife is an attorney, and I suggest you contact me via phone to discuss. This is a breach of contract and harassment at this point.
Jeff s. | ReservationThe management there is very helpful and courteous! The storage unit was easily accessible and just the size I needed for my items.
ROSANNE L. | Overall ExperienceI would come back if I needed another storage place.
MICHAEL I. | Overall ExperienceVery easy check-in and move. All personnel were friendly and helpful. Paperwork was minimal and took a very short time to complete. Highly recommend.
Charles T. | ReservationPerfectly happy with everything, it's just me, getting too old to be hauling those tubs back and forth. but I thank you very much for this service.
LOUISE W. | Overall ExperienceI had 4 storage facilities I use. This one is the least pleasing to the eye. You gave me what I asked for. Thank you. When you said you were raising the rates, I left
STEPHEN D. | Overall ExperienceThe manager was always helpful
Bill W. | Overall ExperienceRob is excellent! The facility was perfect for my needs.
Steven C. | Overall ExperienceThe managers were great! And the facility was very clean and well maintained. This was our second time renting. When we need a storage place again, we will be back.
David A. | Overall ExperienceGreat, secure clean unit to store Corvette for 4 months. Staff very helpful and friendly. Thank you the Vette is now home George
George P. | Overall ExperienceRob runs a good clean storage facility and is easy to work with.
KEVIN J. | Overall ExperienceThe staff is professional and friendly making your service pleasant. Thank you!
Mark B. | Overall ExperienceGreat storage facility. Safe and secure, well lit, dry. The staff is very responsive and friendly. Enjoyed my experience with them. Very reasonable prices.
LORRAINE M. | Overall ExperienceRob is a great owner and easy to work with. Wish you guys the best, take care.
RHONDA y. | Overall ExperienceA lot of value for the price and that is almost unheard of under Joe’s reign!!!
Brad E. | Overall ExperienceVery convenient storage facility to The Villages
Mario Z. | Overall ExperienceThe staff was very friendly and made the whole experience simple. Facility was always clean and well lit. Would definitely recommend to anyone needing a storage
Jeffrey T. | Overall ExperienceExcellent facility and staff. 10+ rating. Thank you
MICHAEL K. | Overall ExperienceI was very happy with the commitment to service from this storage facility. Rob was very nice to deal with and took his time to show us units available to rent when we moved here in the middle of October 2021. My only compliant would be the shameful way some customers leave there trash and condition of the units when they move out and take the units roller carts and lock them up in there units so others cants use the equipment.
Bob L. | Overall ExperienceThe best price around for climate controlled storage. The facility is clean and the staff friendly and accommodating. Only wish access hrs were linger in the evenings was my only drawback. For the price definitely not a deal breaker.
JAMES W. | Overall ExperienceI never used my storage unit and asked for a refund within like 5 days of securing the unit and was refused a refund.
JOHN S. | Overall ExperienceAll A/C Storage may not have been pristine but it was the best value in the neighborhood and the staff was friendly and always helpful.
JANICE C. | Overall ExperienceThe access hours became inconvenient for me. Otherwise we liked the place.
SCOTT O. | Overall ExperienceWeekend hours were very limited and moving carts were extremely scarce.
HOWARD W. | Overall ExperienceIt would be nice to have 24/7 access to your belongings, but that’s literally the only complaint. The people that run it are super friendly, very clean and better on prices than 90% of the other places. Would definitely rent here again.
JULIANNE F. | Overall ExperienceThe storage unit served it’s purpose. I needed to store my items near The Villages instead of taking everything back to Iowa because I was going to make a permanent move from iowa to Florida. I made the move on September 13th after my property in Iowa sold. Thank you! Bonnie
BONNIE B. | Overall ExperienceRob was always helpful and very Courteous.
RICHARD O. | Overall ExperienceGood prices, nice facility, great people to work with .
JIM C. | Overall ExperienceExcellent service. Secure, clean unit, at a great price. Highly recommend this storage facility. Best storage facility that i have ever had.
Dawn D. | Overall ExperienceAll A/C Storage was convenient for me to use. Moving items in and out of storage was fairly easy with the carts provided. I will use them again in the future.
James T. | Overall ExperienceThe facility more than met our needs and the on site manager Rob was pleasant, personable, courteous and professional. I would definitely use All AC Storage again and would also recommend this storage facility to others.
Alan Z. | Overall ExperienceGreat place to store at a Great price...hated to leave but was downsizing and needed a closer location to home...had a great run...thanks for everything !!! God Bless you and your whole family...
DEBRA K. | Overall ExperienceGreat and reasonably priced storage facility with friendly staff.
SHELBY B. | Overall ExperienceI have recommended this storage company to many . The man that manages this facility is always friendly and helpful. Also best place to rent a Uhaul. Everything is clean ! Thank you
CHARLES R. | Overall ExperienceFirst class. Staff were incredibly polite, helpful and professional. Storage unit was the best we have used and the price was the best as well. Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Bill McClane
WILLIAM M. | Overall ExperienceThis facility is perfectly managed, clean and safe. The rates are very reasonable. Would definitely use again and recommend to friends and family. K Bradley The Villages
KAREN B. | Overall ExperienceGood clean facility. Reasonable price. Extended evening hours might be convenient for working people.
JAMES R. | Overall ExperienceGreat service and very friendly staff
MIKE B. | Overall ExperienceGreat place, people, & location
William H. | Overall ExperienceRob is a gem keep him at all cost
Robert R. | Overall ExperienceGreat service and well priced. Would recommend this facility to friends and family
anthony l. | Overall ExperienceFrom staff to facility, everything was great. I've used them twice, and I will use them again.
ROBERT M. | Overall ExperienceGreat staff 👍👍👍
CECIL J. | Overall ExperienceVery helpful staff. Well controlled access and climate control. Would recommend this facilitry to anyone.
Andy S. | Overall ExperienceI parked my trailer there for over a year. Rob, the manager there was always very friendly and courteous. I highly recommend All AC Storage mainly because of Rob.
ROY H. | Overall ExperienceRob, the facility manager was such a pleasure to work with from the beginning to the end of our storage rental. Super friendly and knowledgeable. We had to extend our storage unit multiple times because of delay in our house closing. Only negative comment about the facility is although our unit was technically over a roof, the ceiling is open with wire type fencing and is exposed. We had experience black mildews in our belongings. We were informed of this by Rob initially, however, we were not expecting to stay for a prolong expected time and did not account for this. The facility is well lit and secured. Another bonus is that All AC storage has a UHaul rental right on property which we also utilized. Very convenient.
Arvin B. | Overall ExperienceGreat customer service ... thanks
CHUCK B. | Overall ExperienceGreat facility and the price was right!
RUSSELL P. | Overall ExperienceGreat experiance.
James T. | Overall ExperienceI have already recommended this facility to people asking for referrals.
DONALD K. | Overall ExperienceWhen moving in January Rob was very helpful in setting up the rental and and helping me select the appropriate size storage space. During my many trips to the unit day over the year whenever I met Rob he was very personable and made one feel that things were being looked after.
Jay F. | Overall ExperienceWe had our items in this storage for 1 1/2 years. We we got the items out lots of damage from a but called silverfish. They knew right away what they were and said not our problem. The staff was nice until we had the problem with the bugs. About 10 of our large boxes were eaten up by these bugs and we have had to throw out a lot of items. This facility needs a overhaul on the pest situation. We would not recommend them and we would not use them again. The facility appeared secure and lighted however we never went there at night. We have never seen this type of bus and we’ve had stuff in storage before for 15 years and never had this issue. If we have them in our units you know they are everywhere in that facility. They need to take care of this problem now. We had insurance but did not cover this issue we thought the facility would have some responsibility with keep this are free of pest how wrong we’re we.
PEGGY H. | Overall ExperienceWanted a smaller unit but was told at office that I needed to do that on line & he didn’t think any were available. Asked if they could contact me when one becomes available. Was told I needed to keep checking on line. Why? I would probably still have a unit if I was able to get a smaller one.
LINDA M. | Overall ExperienceManagement was very helpful!
linda s. | ReservationService couldn’t have been any better
william j. | ReservationThe facility is clean and plenty of carts available, access is great. Rates are good for this area and Rob is terrific- very kind and patient!
Joann L. | ReservationGreat location, easy access, clean, with professional friendly staff. Rob, the manager on duty, was very helpful. Easy cargo trailer return and rental of storage unit.
Jay F. | ReservationThe management of this property does an excellent job and is very knowledgeable about all uhaul rentals.
CHARLES A. | ReservationGreat service. Had unit available for us.
Joseph R. | ReservationGood price. Good location.
Stephen P. | ReservationThe availability was inaccurate and I was told UHaul does not have the authority to set reservations for location.
Shontel F. | ReservationRob was great!
Sir Winston S. | ReservationVery good,manager is very knowledgeable and courteous
Bill W. | ReservationThis reservation was cancelled
Ronald B. | ReservationRob was very helpful in helping identify the size of the unit needed
Randall R. | ReservationRob was very helpful on the phone, and when I checked in.
Daniel H. | ReservationWhen we needed a place to store our belongings even before your opening you gave us a place to keep our trailer. And Rob your family made it easy for our transition to All/AC Storage from Eustice.👍
RICHARD D. | Overall ExperienceI think it would be more beneficial if the facility had longer hours or a system that would allow clients to gain access to their units. Overall the place is well maintained.
DAVID B. | Overall ExperienceI received the very best storage related services. The facility is clean,bigger and the rates were extremely reasonable. I will return to this facility when I have storage needs again.
DONNA R. | Overall ExperienceManager Rob was very accomidating professional. .facilities well maintained
DAVID R. | Overall ExperienceGreat facility, very secure. Storage units are not accessible 24 hours so be aware of operating hours.
LEWIS M. | Overall Experiencethe staff was professional and polite the only reason I left was that I got a spot closer to my home
PAUL V. | Overall ExperienceThanks Rob
JAMES S. | Overall ExperienceStaff was helpful, facility seemed in good condition.
Robert P. | ReservationGreat facility - very clean and friendly
Angela J. | ReservationMy only complaint was not having 24/7 access to my rv and the price was a little high compared to other facilities.
DANA S. | Overall ExperienceThe facility is clean and air conditioned. My biggest concern after having my things stored for several months was the presence of bugs and odor. But I'm pleased to say that all was well. Recommended!
JOHN S. | Overall ExperienceVery happy with accommodations.
WILLIAM W. | Overall ExperienceWill use again if needed. Very satisfied. Rob took good care of me.
JIM B. | Overall ExperienceOffice staff friendly and efficient. Unit clean easy access. Like that unit only accessible during office hours no code for access
KENNETH T. | Overall ExperienceThis facility is a rip off. Prepaid monthly rent a year in advance and when we no longer neede the storage, management wouldn’t reimburse. They even re rented our paid space to someone else. Rip off!
RICHARD S. | Overall ExperienceLove this place if I ever need a storage center again I will use them!! Very friendly people!!
KASEY C. | Overall ExperienceOnly prob was 9 to 1 on Sundays..that is also church time. Staff was wonderful!
NANCY W. | Overall ExperienceExcellent Customer Service!!
HEATHER M. | First ImpressionsThis facility would have been perfect for my needs. However, I did not need it and cancelled my reservation.
Privacy R. | First ImpressionsFacility extrememly clean, free from any odors and easily accessible
Privacy R. | First ImpressionsVery friendly great prices for air conditioned units!
MELISSA D. | First ImpressionsVery good place, I will recommend to other further clients.
Privacy R. | First ImpressionsAll staff were very helpful. Process was smooth and easy.
Privacy R. | First ImpressionsAll employees at this facility were very communicative and helpful throughout this process
Privacy R. | First Impressions