Customer Reviews for All A/C Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service and very good explanation about the truck and gas and starting the truck to check the gas level.

Rating:

3.0

I had to completely clean the inside of the cab. It reeked of body odor and was full of filth. The odor went into my hair and I had to shower after cleaning. I also put an open bag of coffee to absorb the stink even after cleaning. In short , it was nasty.

Rating:

5.0

Kling Recovery and Towing in Wildwood, FL was the original drop-off location. HORRIBLE service. Refused to check the truck and trailer in as "she was busy with other stuff and didn't know when she could do it". When asked what I was supposed to do with truck/trailer she threw the keys at me and said just take it. I had to call Uhaul for a different drop-off location which was further away. Uhaul needs to revoke Kling Towings Uhaul license. HORRIBLE service. AC Storage was great.

Rating:

5.0

This was not the scheduled drop off location. The original location refused to check in the truck and trailer. When I asked when could I check it in the female clerk said she didn't know as she was busy with other work. I asked what was I supposed to do with the truck/trailer she threw the keys at me and said she didn't know. I called Uhaul and they referred me to this location. The original drop-off location needs to have their Uhaul business shutdown. VERY POOR representation for Uhaul.

Rating:

5.0

Very friendly and nice service.

Rating:

1.0

Truck kept shutting off one time took 10 minutes to restart upon return had to fuel truck to half tank while fueling the gas gauge didn't move and the tank filled completely uhaul should have a full tank policy so there would not be a problem when I told the renting agent about the problems the truck had he said he has been aware of them and that the truck has been doing this for awhile that is very sad that you are willing to put people's safety at risk when I ask the agent if he could work with me on me filling the tank to full since the gauge didn't work properly and he said I would have to take it up with uhaul I've used uhaul many times in my life and this is by far the worst experience I've had with them if this is how you do business I dont think I will have any use for your services or give a good referral to friends

Rating:

5.0

Easy to work with. Thank you for calling me to advise me of the item I left behind!

Rating:

4.0

I happened to be one of the unlucky customers that was not able to get equipment in a timely manner because of the software system not working. The gentleman at A/C Storage was trying everything to help me out. The inability to not process my reservation because of no "Plan B' options was very off-putting. I know there was a paper document somewhere that was created in order to put it online. I actually had left the building after 2 hours and was in search of another vendor. I did not have time to spare. Especially since I had made my reservation well in advance. This could have been something that could have been done before I got there. Again, the staff was great, the system sucked!

Rating:

5.0

Good location, clean equipment and quick , professional service.

Rating:

5.0

Service at the pick up location was excellent!! Great experience.

Rating:

5.0

I was not able to drop off using the app because it couldn't get my location. Location settings on my phone where correct and other apps did show my correct location. The app needs some work.

Rating:

5.0

Great service Fast amd friendly

Rating:

5.0

Very nice check in. No issues.

Rating:

4.0

Inside of cab was dirty with dirt covering drivers floor. Inside of box had debris from prior move. U-Haul offers excellent equipment, but at Wildwood location I would come early to view equipment to insure cleanliness

Rating:

5.0

Great service

Rating:

5.0

This was a friendly, helpful place. They let us leave the truck overnight because the closing on the house was too late for the moving labor to get the job finished that day. We really appreciated this as the community we were moving into was not very helpful.

Rating:

3.0

There were no moving blankets available.

Rating:

5.0

Loved the service at this location, very friendly!

Rating:

3.0

Truck was not clean or checked out properly had to sweep out truck before loading and tires was not checked because one had screws in it

Rating:

2.0

The app and website didn't work, and the truck had less than a quarter of a tank of gad when I got it. I was put way behind schedule because the site itself wasn't working and neither did the app. The actual uhaul site was cluttered and messy and the keys weren't in the right box and I had to call customer service for help multiple times. A trailer I didn't order was also attached to my truck and we had to remove it.

Rating:

3.0

Provide hitches & balls for rent or sale. Or at least inform the customer they need a different set up. It was obvious we needed a drop down hitch & had to stop at another location to purchase what we needed. We then had to unhook the trailer & make the corrections in the parking lot of the place we purchased the hitch from. Not a huge deal for us, but for some it would be. Also, this particular trailer did not have any lifting mechanism on the tongue, making it difficult to lift on & off the vehicle. This would create a big problem, if loaded while not attached to the vehicle.

Rating:

5.0

A piece of cake to drop the trailer off.

Rating:

5.0

We had a good experience with this storage rental. We would definitely use them again if needed. The climate control is a great feature.

Rating:

5.0

He was great to deal with. I’ll definitely use him again. A credit to U-Haul!

Rating:

5.0

Would rent here again

Rating:

5.0

Great service and felt that our belongings were secure

Rating:

4.0

I've rented from this location twice. The equipment was fine each time, but the couple who operate this business are not customer service oriented. I would reserve there again only if they were last option.

Rating:

5.0

The staff at this location are always great and go over and beyond in their customer service. They did again today !!

Rating:

4.0

Great drop off experience - seamless and easy! The only reason I didn't give 5 stars was because the app was slow to load and move through the steps. Would recommend enhanced wifi in the area to assist other users.

Rating:

5.0

This was my third time renting a U-haul truck and I was very satisfied. The location is perfect with plenty of parking and area which makes it very convienant to pick up and return a vehicle. Additionally, the staff at All A/C Storage Inc. is very helpful and friendly.

Rating:

5.0

Very helpful, new app made it easier to be ready to check in.

Rating:

1.0

The trailer that I picked up from them was not maintained. I had to hook up the trailer myself. No help. I went back inside to tell them that they needed to come out to make sure it was hooked correctly. They guy came and checked. In my way home I had to have both tires changed out because they were bad. One tire was missing a 24” X 6” strip of rubber and the other one was messed up. Cost me a 2 1/2 hour wait in a parking lot to get it fixed. Very dissatisfied that the trailer was not maintained.

Rating:

4.0

It was fine with no problems

Rating:

2.0

Truck AC did not work ( it was 80 degrees that day). The driver door window crank knob came off every time I tried to is it. Both doors were difficult to fully latch.

Rating:

5.0

Rented from location on numerous occasions always happy with their service and friendly service

Rating:

5.0

All good nice staff, clean truck and easy process.

Rating:

5.0

Excellent customer service

Rating:

5.0

I never got in and out of UHaul so fast. They where cordial and fast.

Rating:

5.0

Driver door was sprung, wouldn’t close right, whistled terribly going down the road, hard to close. A/c didn’t work.

Rating:

5.0

Customer service was above and beyond, the gentleman that assisted me was very polite and helpful! By all means A++ service Thank you again!!

Rating:

4.0

Pick up location was very good and staff was very helpful, but a little further away from my loading location than what I had initially requested. The mileage allowed by the contract was not sufficient for my one-way move, which required me to request a few extra miles from U-Haul to stay within the contract allotment. I suggest that U-Haul revisit mileage allowed policies on one-way rentals and to provide options for customers to add mileage to their contracts online. I do not mind paying a little extra money up front, but would be very annoyed to get another bill at the end of my move for charges that I was not planning for. Thanks

Rating:

1.0

See above comments

Rating:

4.0

Very friendly and on time

Rating:

4.0

I don’t understand why I made the reservation weeks ahead of time, which included a request for 24 pads, only to arrive to pick up the truck and find that see pads were available.

Rating:

3.0

Equipment seemed well maintained, but definitely a bit of a rattle trap and aging. Granted, im more used to pulling a trailer than driving a box truck. But i would come back again if needed. Service, login, and reception at office was very good. Price good too.

Rating:

5.0

Nice job. Will use again

Rating:

4.0

Whole process from beginning to end was.easy

Rating:

5.0

Drop off center manager had great customer service skills, was very polite and helpful. Great experience.

Rating:

5.0

Service from U-Haul itself was great. The moving labor service made available through U-Haul was terrible. Cancelling at the last minute leaving us stranded was not professional at all.

Rating:

5.0

Great Customer Service will always rent here

Rating:

5.0

Fast easy and affordable….PERFECT

Rating:

5.0

I had the same guy. I will return my car attachment first and the next day I returned the truck had the same guy both times very friendly very helpful.

Rating:

2.0

I showed up at the pre arranged location to pick up the truck and found they did not have the 20ft truck. Not only that but they had no padding (which I asked for 12) and they had no furniture dolly’s (which I requested 2). Then the lady got on the phone and found me a 20ft truck 5 or so miles south? I get there, he has a truck but again no padding or dolly’s. The truck was dirty inside and out and had a little over 1/2 tank of fuel! By the time I secured a truck, got fuel etc. I was more then an hour behind my timeline to meet the packers that were packing the truck for me. So it cost me another $150 for their service! So I get the furniture to it’s destination 150 miles south of where the truck was picked up. Unload on Dec. 8. I go to the place I had originally set to drop off on SR 70 in.Bradenton. They tell me they have no record of me dropping there. Somehow it was changed to another location around the corner (about 2 miles) and you could not read the print on my contract because it was soo small of font! Never again will I rent from UHaul. For my inconvenience you should do something for me!!!

Rating:

3.0

The rental agent was friendly and good at his job. He had answers for all of our questions.

Rating:

3.0

The staff was great. The location was convenient. The accessible were horrible. The facility has a less than acceptable roof. There are 5 gal buckets scattered about the facility to catch the water that falls. Unfortunately, a water event of 3 inches occured 48 hours before I moved out and a small amount of my items got wet and were damaged. I learned a lesson and wont be going back.

Rating:

5.0

You couldn't ask for a nicer staff. The facility was clean and well lit. Access was a breeze.

Rating:

5.0

Best storage facility. If needed in the future we will definitely be back.

Rating:

5.0

The manager is great friendly and the storage is always clean. Highly recommended

Rating:

5.0

Staff always went out of their way to help out when I needed them.

Rating:

5.0

Very good expirence

Rating:

5.0

This is the most reasonably priced air conditioned units I have had the pleasure of renting. If it were closer to Lady Lake I would not be vacating.

Rating:

5.0

I arrived at the facility , All A/C Storage around 2 PM with a full 26 foot U-Haul. I went in to speak with the agent and told him that I had a reservation for a 10 x 30 unit. He told me that I did NOT. He told me that his units were under construction and we were not the first people who have gone through this. He said that the storage facility has tried to speak with U-Haul to correct this issue and it is not corrected yet. He had NO units available. He was polite and frustrated with the issue also, as we weren’t the first people this has happened to. Therefore, in the rain my wife and I had to find another storage unit on short notice. We were forced to rent two storage units, and they are double the price due to “Uhaul’s negligence in not correcting their website”. Yet, you still contact me today with this email, indicating that I did have a storage unit at that facility. My wife is an attorney, and I suggest you contact me via phone to discuss. This is a breach of contract and harassment at this point.

Rating:

5.0

The management there is very helpful and courteous! The storage unit was easily accessible and just the size I needed for my items.

Rating:

5.0

I would come back if I needed another storage place.

Rating:

5.0

Very easy check-in and move. All personnel were friendly and helpful. Paperwork was minimal and took a very short time to complete. Highly recommend.

Rating:

4.0

Perfectly happy with everything, it's just me, getting too old to be hauling those tubs back and forth. but I thank you very much for this service.

Rating:

2.0

I had 4 storage facilities I use. This one is the least pleasing to the eye. You gave me what I asked for. Thank you. When you said you were raising the rates, I left

Rating:

5.0

The manager was always helpful

Rating:

5.0

Rob is excellent! The facility was perfect for my needs.

Rating:

5.0

The managers were great! And the facility was very clean and well maintained. This was our second time renting. When we need a storage place again, we will be back.

Rating:

5.0

Great, secure clean unit to store Corvette for 4 months. Staff very helpful and friendly. Thank you the Vette is now home George

Rating:

5.0

Rob runs a good clean storage facility and is easy to work with.

Rating:

5.0

The staff is professional and friendly making your service pleasant. Thank you!

Rating:

5.0

Great storage facility. Safe and secure, well lit, dry. The staff is very responsive and friendly. Enjoyed my experience with them. Very reasonable prices.

Rating:

5.0

Rob is a great owner and easy to work with. Wish you guys the best, take care.

Rating:

5.0

A lot of value for the price and that is almost unheard of under Joe’s reign!!!

Rating:

5.0

Very convenient storage facility to The Villages

Rating:

5.0

The staff was very friendly and made the whole experience simple. Facility was always clean and well lit. Would definitely recommend to anyone needing a storage

Rating:

5.0

Excellent facility and staff. 10+ rating. Thank you

Rating:

5.0

I was very happy with the commitment to service from this storage facility. Rob was very nice to deal with and took his time to show us units available to rent when we moved here in the middle of October 2021. My only compliant would be the shameful way some customers leave there trash and condition of the units when they move out and take the units roller carts and lock them up in there units so others cants use the equipment.

Rating:

5.0

The best price around for climate controlled storage. The facility is clean and the staff friendly and accommodating. Only wish access hrs were linger in the evenings was my only drawback. For the price definitely not a deal breaker.

Rating:

5.0

I never used my storage unit and asked for a refund within like 5 days of securing the unit and was refused a refund.

Rating:

5.0

All A/C Storage may not have been pristine but it was the best value in the neighborhood and the staff was friendly and always helpful.

Rating:

5.0

The access hours became inconvenient for me. Otherwise we liked the place.

Rating:

5.0

Weekend hours were very limited and moving carts were extremely scarce.

Rating:

5.0

It would be nice to have 24/7 access to your belongings, but that’s literally the only complaint. The people that run it are super friendly, very clean and better on prices than 90% of the other places. Would definitely rent here again.

Rating:

5.0

The storage unit served it’s purpose. I needed to store my items near The Villages instead of taking everything back to Iowa because I was going to make a permanent move from iowa to Florida. I made the move on September 13th after my property in Iowa sold. Thank you! Bonnie

Rating:

5.0

Rob was always helpful and very Courteous.

Rating:

5.0

Good prices, nice facility, great people to work with .

Rating:

5.0

Excellent service. Secure, clean unit, at a great price. Highly recommend this storage facility. Best storage facility that i have ever had.

Rating:

5.0

All A/C Storage was convenient for me to use. Moving items in and out of storage was fairly easy with the carts provided. I will use them again in the future.

Rating:

5.0

The facility more than met our needs and the on site manager Rob was pleasant, personable, courteous and professional. I would definitely use All AC Storage again and would also recommend this storage facility to others.

Rating:

5.0

Great place to store at a Great price...hated to leave but was downsizing and needed a closer location to home...had a great run...thanks for everything !!! God Bless you and your whole family...

Rating:

5.0

Great and reasonably priced storage facility with friendly staff.

Rating:

5.0

I have recommended this storage company to many . The man that manages this facility is always friendly and helpful. Also best place to rent a Uhaul. Everything is clean ! Thank you

Rating:

5.0

First class. Staff were incredibly polite, helpful and professional. Storage unit was the best we have used and the price was the best as well. Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Bill McClane

Rating:

5.0

This facility is perfectly managed, clean and safe. The rates are very reasonable. Would definitely use again and recommend to friends and family. K Bradley The Villages

Rating:

5.0

Good clean facility. Reasonable price. Extended evening hours might be convenient for working people.

Rating:

5.0

Great service and very friendly staff

Rating:

5.0

Great place, people, & location

Rating:

5.0

Rob is a gem keep him at all cost

Rating:

5.0

Great service and well priced. Would recommend this facility to friends and family

Rating:

5.0

From staff to facility, everything was great. I've used them twice, and I will use them again.

Rating:

5.0

Great staff 👍👍👍

Rating:

5.0

Very helpful staff. Well controlled access and climate control. Would recommend this facilitry to anyone.

Rating:

5.0

I parked my trailer there for over a year. Rob, the manager there was always very friendly and courteous. I highly recommend All AC Storage mainly because of Rob.

Rating:

5.0

Rob, the facility manager was such a pleasure to work with from the beginning to the end of our storage rental. Super friendly and knowledgeable. We had to extend our storage unit multiple times because of delay in our house closing. Only negative comment about the facility is although our unit was technically over a roof, the ceiling is open with wire type fencing and is exposed. We had experience black mildews in our belongings. We were informed of this by Rob initially, however, we were not expecting to stay for a prolong expected time and did not account for this. The facility is well lit and secured. Another bonus is that All AC storage has a UHaul rental right on property which we also utilized. Very convenient.

Rating:

5.0

Great customer service ... thanks

Rating:

5.0

Great facility and the price was right!

Rating:

5.0

Great experiance.

Rating:

5.0

I have already recommended this facility to people asking for referrals.

Rating:

5.0

When moving in January Rob was very helpful in setting up the rental and and helping me select the appropriate size storage space. During my many trips to the unit day over the year whenever I met Rob he was very personable and made one feel that things were being looked after.

Rating:

5.0

We had our items in this storage for 1 1/2 years. We we got the items out lots of damage from a but called silverfish. They knew right away what they were and said not our problem. The staff was nice until we had the problem with the bugs. About 10 of our large boxes were eaten up by these bugs and we have had to throw out a lot of items. This facility needs a overhaul on the pest situation. We would not recommend them and we would not use them again. The facility appeared secure and lighted however we never went there at night. We have never seen this type of bus and we’ve had stuff in storage before for 15 years and never had this issue. If we have them in our units you know they are everywhere in that facility. They need to take care of this problem now. We had insurance but did not cover this issue we thought the facility would have some responsibility with keep this are free of pest how wrong we’re we.

Rating:

5.0

Wanted a smaller unit but was told at office that I needed to do that on line & he didn’t think any were available. Asked if they could contact me when one becomes available. Was told I needed to keep checking on line. Why? I would probably still have a unit if I was able to get a smaller one.

Rating:

5.0

Management was very helpful!

Rating:

5.0

Service couldn’t have been any better

Rating:

5.0

The facility is clean and plenty of carts available, access is great. Rates are good for this area and Rob is terrific- very kind and patient!

Rating:

5.0

Great location, easy access, clean, with professional friendly staff. Rob, the manager on duty, was very helpful. Easy cargo trailer return and rental of storage unit.

Rating:

5.0

The management of this property does an excellent job and is very knowledgeable about all uhaul rentals.

Rating:

5.0

Great service. Had unit available for us.

Rating:

5.0

Good price. Good location.

Rating:

1.0

The availability was inaccurate and I was told UHaul does not have the authority to set reservations for location.

Rating:

5.0

Rob was great!

Rating:

5.0

Very good,manager is very knowledgeable and courteous

Rating:

3.0

This reservation was cancelled

Rating:

5.0

Rob was very helpful in helping identify the size of the unit needed

Rating:

5.0

Rob was very helpful on the phone, and when I checked in.

Rating:

5.0

When we needed a place to store our belongings even before your opening you gave us a place to keep our trailer. And Rob your family made it easy for our transition to All/AC Storage from Eustice.👍

Rating:

4.0

I think it would be more beneficial if the facility had longer hours or a system that would allow clients to gain access to their units. Overall the place is well maintained.

Rating:

5.0

I received the very best storage related services. The facility is clean,bigger and the rates were extremely reasonable. I will return to this facility when I have storage needs again.

Rating:

5.0

Manager Rob was very accomidating professional. .facilities well maintained

Rating:

4.0

Great facility, very secure. Storage units are not accessible 24 hours so be aware of operating hours.

Rating:

5.0

the staff was professional and polite the only reason I left was that I got a spot closer to my home

Rating:

5.0

Thanks Rob

Rating:

4.0

Staff was helpful, facility seemed in good condition.

Rating:

5.0

Great facility - very clean and friendly

Rating:

5.0

My only complaint was not having 24/7 access to my rv and the price was a little high compared to other facilities.

Rating:

4.0

The facility is clean and air conditioned. My biggest concern after having my things stored for several months was the presence of bugs and odor. But I'm pleased to say that all was well. Recommended!

Rating:

4.0

Very happy with accommodations.

Rating:

5.0

Will use again if needed. Very satisfied. Rob took good care of me.

Rating:

5.0

Office staff friendly and efficient. Unit clean easy access. Like that unit only accessible during office hours no code for access

Rating:

1.0

This facility is a rip off. Prepaid monthly rent a year in advance and when we no longer neede the storage, management wouldn’t reimburse. They even re rented our paid space to someone else. Rip off!

Rating:

5.0

Love this place if I ever need a storage center again I will use them!! Very friendly people!!

Rating:

5.0

Only prob was 9 to 1 on Sundays..that is also church time. Staff was wonderful!

Rating:

5.0

Excellent Customer Service!!

Rating:

5.0

This facility would have been perfect for my needs. However, I did not need it and cancelled my reservation.

Rating:

5.0

Facility extrememly clean, free from any odors and easily accessible

Rating:

5.0

Very friendly great prices for air conditioned units!

Rating:

4.0

Very good place, I will recommend to other further clients.

Rating:

5.0

All staff were very helpful. Process was smooth and easy.