Customer Reviews for All About Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Had a great experience. First time renting one way from Concord NC. Definitely a great experience

Rating:

3.0

There should be a better process for the fees to rent a vehicle from this location. I was charged an extra $10.35 for for gas among many other fees that were not known upfront. My initial rate was $64 and change and when I got my receipt it was a total over $100. This should be better explained before customers leave and finalize there rental.

Rating:

2.0

The u-haul rep at this location was pleasant and helpful, but the equipment was below par, and the check out process using the app was a mess. The rep was off location at a meeting, and thankfully returned while i was struggling with the app telling me I wasn't at the right location, when in fact, I was! When she arrived, I reverted to standard check out, and was glad for that, as the back of the original truck assigned to me was full of scattered moving blankets and a hand truck, which I had not ordered. Once the rep took care of that, I started the truck, and discovered the engine light would not turn off. The rep suggested taking the truck, then allowing maintenance to come out and check the truck while we were loading it to clear it for driving. I opted to take a different truck (which ALSO had unordered equipment in the back), as I didn't want a half-loaded truck to be deemed undrivable. My rental was one way, and for a free extra day's use, I'd agreed to take the truck to one of several drop off locations available that was an hour away from my destination (after unloading). Throughout the rental, I continued to receive app updates regarding the original, unused truck, as well as info about changes to my drop off location (without checking with me about the change first). I took a photo of the mileage and gas needle location pre trip, and one post trip. The needle was in the exact same place. I shared the photos with the GM of the location, and he agreed it was accurate. However, when my receipt arrived by email, they'd added and charged me for three gallons of gas. I've opened a customer claim process to address the issue. This was an all around frustrating and poorly managed rental. Navigation of the u-haul app was a hot mess of a train wreck! Everything I attempted to go through the app for required a phone call instead, as the app could not complete the action, or provide the answers to the arising issues.

Rating:

5.0

The truck did not have a lock and I had to purchase one to secure my valuables.

Rating:

5.0

Return after hours. No one there. I-haul. Com was our lifesaver.

Rating:

5.0

Best service I received at this location of renting a avehicle.

Rating:

4.0

Close to my house, convenient. Check out was very tedious, as phots that I took kept disappearing and I had to start over. While I appreciate being able to check out after hours, I found it frustrating.

Rating:

5.0

All good

Rating:

5.0

Overall positive experience

Rating:

5.0

The truck was fine except there was a short in the fan so that after you drove for awhile. It worked fine when first started but after30 minutes, you had no AC and you had no air flow on vent. Made for a horrible 7 hour drive each way. It was 89 degrees and raining so we couldn't open the windows. Horrible experience. It is not the fault of the renting location. they were great and you would never know it was faulty unless you drove it for a bit.

Rating:

5.0

Nothing

Rating:

3.0

The person at the desk could be a little more friendly and personable.

Rating:

2.0

Don’t have some of the equipment I needed. etc two wheel, dolly, and some blankets or padding for furniture or not available.

Rating:

5.0

Need more space to park trucks

Rating:

5.0

Please contact me regarding an issue with the trailer leaking.

Rating:

5.0

Easy to book and Miss Nieasha was lovely and very helpful.. will certainly use this well organized and orderly location again. A+ A+

Rating:

5.0

The lady and location are great! U-Haul is a terrible company though, and how you rent trucks is terrible. If something is not available, do not allow people to rent and then drive to the location (or to be called a few hours before to tell them it’s cx or delayed). I had to make several different arrangements and almost fight another human to get this damn truck. U-Haul website and call center are terrible. I almost went and bought a damn truck. So yes my advice is get your shit in line you stanky hot dog smelling toad fart. (This is not for the location, the location I picked up from was nice and the lady was so kind)

Rating:

3.0

There was no dolly available and seems to be the Standard. If we ordered a dolly why not call and tell us there is not one available? Also we were told we would not be charged if we turned it in after 2 because she said we had it for the day but we were charged

Rating:

5.0

The staff was very professional and courteous. They made the process smooth and quick. Great Job. I will definitely use this location for future U- Haul needs.

Rating:

2.0

People are rude. They added extra charges without telling me and also I added dolly and it was not provided. Had to drive around uhaul locations to find one. Very disappointed

Rating:

5.0

I rented a truck, but the gas tank wasn't full. The person at the counter asked us to fill up the truck. I complied and put in $40 worth of gas. We drove less than 20 miles. I discovered that you should only have filled the truck for what you used. That is not what the person at the counter told us to do. I feel taken advantage of. I know you probably don't care, but I will never rent from you again. I'll take my business somewhere else.

Rating:

1.0

the truck was turn in at 7:15 pm on the night of the 27th, the person cheated us out of a days rental, they didn't check in in until the 4:45 pm on the 29th. I don't know if I will use you again. I have been renting trucks for the last two months. I may try enterprise rental after this issue.

Rating:

4.0

U-Haul moved my pickup location by 25 miles from south Charlotte to Concord. It was very inconvenient and I had no say in the matter, but this located was extremely helpful.

Rating:

5.0

None. The app made dropping off a breeze!!

Rating:

1.0

I have rented many uhauls it was never handled like this. The lady never left the desk except to get appliance dolly and left it in the office. Never went outside with me to walk around the truck. The truck was filthy in the back dirt and mud never wept out. The previous persons paperwork was left inside vehicle. That tells me she never checked it out. Those vehicles need to be checked I'm case there is damage or dirty. Will never rent from that location.

Rating:

1.0

Multiple attempts to call the location after reserving online. I never received confirmation. I called to verify reservation.. The phone was never answered. I called Uhaul Corp to find another location. They assured me the location was staffed. I went there to see if my reservation had been received. I told the lady they must have phone issues. She told me ( in a not so friendly manner) that she was not allowed to answer the phone if she had other customers in the office !!!!???? I've never heard of a business that didn't allow staff to answer the phone calls of other customers......If any other uhaul had the trailer I needed, I would have gone there. I won't bother with this location in the future....

Rating:

5.0

Nice van. Thanks!

Rating:

2.0

Lost over an hour and a half trying to get the door closed. I had to pay my labor extra due to the delay. The door was jammed from the spring and cable. the cables broke and the door came slamming down. We were lucky no one was injured. You could not get hold of anyone at uhaul to help. We reserved an appliance dolly. When we got there they said they did not have a dolly. Just an awful experience, avoid if you can.

Rating:

5.0

The truck was in great condition and th customer service was outstanding.

Rating:

5.0

Very freindly and polite

Rating:

5.0

This place is always helpful and ready to go.

Rating:

5.0

Make sure red clay mud isn't on the dashboard where someone put their feet, on passenger side, swept and cleaned out floor boards from last person.

Rating:

5.0

Nothing the customer service is great pleasurable and I definitely will be using that location again

Rating:

3.0

I picked up my Uhaul Saturday morning to get ready for a small move. I’ve never had a single issue with Uhaul before. I drove the truck to my house ready to load it up. Then I opened the back and I was APPALLED at how dirty it was. I had to sweep and mop the back area before loading any furniture. I took picture of it. Please contact me at dylangrissom81@gmail.com as I was very displeased.

Rating:

5.0

App did not work well for me to return truck. Thanks that the manager was still in the office and assisted me. Very nice lady😊

Rating:

1.0

Truck had cigar and ashes. The storage room didn’t have a lock so my items are unsecured.

Rating:

2.0

I opted for online rental checkout (contactless), but still had to go inside to get the key. Check in via the app was easy to follow and quick. Although I rented the truck for 22 hours, I returned it in 10. The Uhaul app would not allow me to initiate a return. I kept getting an error message that my session timed out and to return to Uhaul com. When I called All About Storage to leave a voicemail that I returned the truck and put the keys in the drop off box, the phone continued to ring and never went to voicemail. I ended up calling Uhaul's customer service. The advised that they will add a note that the truck was returned and to keep calling All About Storage Concord because they may not be aware of the technical issue with checking in. I called several times between Dec. 31st and Jan. 2. One of my calls was after a friend drove by and advised that All About Storage was open. Still no answer or voicemail. The number I called was (704)782-5369. This was the number on the app as well as my receipt . The app finally showed my truck rental being returned Jan. 3rd and not Dec. 31st.

Rating:

5.0

They were all great. Got to love Keva. She the best.

Rating:

4.0

Make sure that the additional equipment that is reserved is available., i.e. # of moving pads, etc.

Rating:

5.0

Truck not clean, a few hours into the drive it began raining, much to my disappointment found out then that the truck needed wiper blades - badly and I’m already on the freeway. Tried calling u haul line to find a resolution and was told wait time was 45 minutes. Purchased wiper blades out of pocket for safety reasons

Rating:

3.0

Truck was dirty/nasty, both in cab and in cargo compartment. Had to extensively clean/sanitize before use. Truck seemed to be maintained very poorly overall, with alignment issues and very loud suspension

Rating:

5.0

Getting the key was like getting out of an escape room.

Rating:

1.0

We were going to pick up at Salisbury but had to travel nearly 30 miles to this location. When we arrived at our scheduled time nobody was there. We were never notified of the E-pickup and had to wait. When I called customer service I was hung up on.

Rating:

5.0

Highly recommend sending text when changing location of pickup...we just happened to see the email but people are packing when using your service and don't have time to be checking emails...our pickup location was changed from 4 minutes away to almost 20 minutes away so could have cost us a great deal of valuable time but text would have been seen asap.

Rating:

5.0

N/a

Rating:

5.0

I went to this location because the truck I reserved at 855 Concord Pkwy S in Concord,NC 28027 was rented out from under me. I reserved it at 8 and was there right at 9. They should check to see who is in line before renting out your truck. There were none to be had. We were told we would receive a call when one was available but had to find our own truck. The manager was very rude. He didn’t want me to make a scene and asked to walk me out of the store. I declined. This is the second bad experience in a week, as I had to rent two trucks in a week. I will reconsider using uhaul next time I need a truck.

Rating:

4.0

The location and staff was great however the u haul system can be better by making sure locations have equipmemt that people order before the location is confirmed. We paid to get a furniture dolley and got lucky that one of the trucks returned had one, but the staff let us know that they dont usually have them and that the system doesn't check if the location has them or not.

Rating:

5.0

despite multiple issues being worked on the morning of pickup, the agent was very courteous and I was quickly on the way.

Rating:

5.0

The ladies at this location are always helpful. I'm just sorry we had to turn the truck in after hours so I couldn't thank them.

Rating:

5.0

The personnel at this location was absolutely the most amazing!!! Following content is about uhaul it's self not the place I picked up or returned the truck to. UHAUL customer service at 1-800-GOUHAUL over night is absolutely the worst there is. I called for the 24/7 to return my truck and the guy answered put me on hold and never returned to the phone in 40 minutes. Also the website is horrible and not working to return a truck after hours to a 24/7 location. I have to rent another truck next week and with this type of service I will be going with another truck rental company!!!