Customer Reviews for All About Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All About Towing

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Jessica R. on

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The gentleman who helped me at the store was extremely helpful, nice, and friendly. It was my first time renting and I’ll definitely use them again.

Alex M. on

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ANTHONY H. on

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The process was repetitive and long.

paul B. on

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Rhonda L. on

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Thank you !

Benjamin P. on

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The truck could have been cleaner and there was smokey scent in the cabin

Corey I. on

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Darla W. on

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Carl B. on

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Maintain equipment !

Richard C. on

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Joseph S. on

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Mileage cost sucks

Cesar S. on

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Christopher F. on

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Location called several times to alert me that the trailer rented was overdo. This was my fault that I had not allowed additional time to the rental agreement. The rental location did not ask any question and accommodated me the extension of time with no question. I will use the location again when needed. Thank You.

Robert B. on

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- unfamiliar with products, services and protocols - Failed to add SafeRide when requested, had to ask again - Failed to change reservation to Mobile Pickup despite them being closed - Vehicle has less then half tank of gas - Generally seemed bothered by questions

Robert G. on

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ladies were very helpful

william H. on

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I was very satisfied with the services provided!

David S. on

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Just keep doing what you are doing. I have used All About Towing for several U-Haul rentals or returns, and their customer service has been amazing. Their location is convenient and well-run, and their staff is absolutely helpful and customer-oriented. I would give them a five star, A+++, 110% rating, and I would go to them without hesitation for rental or moving equipment in the future.

Kathryn P. on

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Great customer service! So easy and convenient, Anthony was especially helpful and everyone was professional, efficient and friendly.

matt H. on

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Sandi W. on

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Guy at this location was rude. Explain the questions being asked not “go read your contract”

Steve F. on

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Very friendly and efficient with my drop.

CHRISTOPHER D. on

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Excellent customer service! Online I was able to reserve a trailer for 7:30 pm, however the location closes at 7:00 pm. Owner came back and opened to handle my rental.

Nicholas P. on

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Just the cab was left super dirty. Floor was disgusting. Smelt like cigarette smoke (and i'm pretty sure you aren't supposed to smoke in there). The location was fine. The people that worked there were fine. No complaints, except from the dirty cab.

Scott M. on

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Lauren G. on

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Reasonable. Easy and great customer service. Yes I would use them again.

Angelica E. on

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HOWARD S. on

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Brian A. on

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Nothing at all. Service was quick and Courteous

Michael A. on

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Susan D. on

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paul B. on

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Matthew M. on

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Didn't do damage walk around. Received text hour and half after I left location asking for damage photos Was told I have call corporate to add a driver. Tank was not full. Terrible attitude.

Michael P. on

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Robert C. on

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Jacob P. on

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Traiker brake system had no fluid. Added fluid and leaked out instanly. 2 marker lights were also out. Great people at the loaction and the trailer was great other than the things stated above.

John F. on

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Good experience and equipment provided was in excellent condition.

Richard P. on

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lisa G. on

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The website is wrong on the drop off box.

Jonathan I. on

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Elizabeth W. on

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man at front desk was very friendly and helpful

kevin D. on

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Staff was courteous , friendly, and funny. Which made the rental the service a breeze. This will be my go to place for rentals in the future. Thank you .

David F. on

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I got charged for two full days of rental for having trailer for 26 hours. seems kind of pathetic to do that. very taken back by that business practice

B Sue T. on

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The personnel on both ends were great!

JASON B. on

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Thomas S. on

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Walter R. on

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I was originally scheduled to drop it off at 629 Bald Hill rd in Warwick. Is been up and on the road since 3am. I wasn’t prepared for the wrinkled face and frustration that I had brought it to his location. IM VERY UNHAPPY!!!!

DOUGLAS L. on

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We dropped off the truck at 8:30 PM because the website said All About Towing was open until 10 PM. The office was locked and dark despite an "Open" sign being on. Fortunately an employee saw us trying to park the truck and told us to park in the back. The exchange seemed to be legitimate but at the time it seemed sketchy.

Robin D. on

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John S. on

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Laurie R. on

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DAVE T. on

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Wonderful customer experience

Roger B. on

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jennifer C. on

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gregory T. on

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Christine P. on

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Susan D. on

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Armelle T. on

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Wayne C. on

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Barbara D. on

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john R. on

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wayne M. on

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steve T. on

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I don't know if it is protocall but I had to take time to clean all the ice off the windshield before I could leave with the truck other than that everything else was excellent

CHRISTOPHER D. on

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In and out fast, did self-return, location is very convenient.

erin D. on

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Perfect costumer service and ride was smooth and everything was cleaned. Will never rent from anyother uhaul location but this location. :)

edward V. on

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Speed up the payment processing. I returned the item rented on Friday afternoon before 3pm. It's now Monday 8am and the finalized payment has not gone through. My final expense was 46dollars and change but there is 81 dollars pending in my account...

ron A. on

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joseph D. on

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Can smelt like smoke, had to drive with the windows down, drove 22 miles and filled with gas $7 of gas in the truck , then was charged $6 more for gas? So I calculate the vechile gets less than 4 miles per gallon for fuel economy moving a bed and few other articles of furniture, never again ! !

CHRISTOPHER D. on

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Suggestion: Institute an online, self-serve process to rent and return trailers for customers with a U-Haul account so we can bypass the counter.

david H. on

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John G. on

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The gentleman I worked with was very accommodating. Will rent from this location again

Jeffrey N. on

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Didn’t have a lot of supplies but the main issue is speed checking in and checking out. Pleasant people but everything moved in slow motion. Came a day early to rent pads and they used my reservation for the truck the next day to rent the pads. When we got there the next day to pickup the truck there was no order. They had used the order on the pads. It didn’t happen but since they had no record of a truck being reserved someone could have rented it out from underneath me. As it was i was late getting back for the start of the job which meant i had helpers I was paying to stand around. If they were going to use my reservation for the pads she needed to create a new one or let me know so i could do it.

Susan K. on

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Excellent Sevice

david D. on

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My bill was incorrect and no refund was issued. Left location for less than hour and returned because truck was needed longer. Location could not accommodate and was charged full price. Charged for optional insurance and did not want insurance. No adjustment was made. Very disappointed and will not return or recommend.

david G. on

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Theodore B. on

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michael V. on

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Service was great!

CHRISTOPHER D. on

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Trailer was brand new and worked excellent. Staff had me in & out quickly. Convenient location. They also have good prices on heating oil delivery.

KEVIN C. on

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The staff at this location was excellent & very helpful.

Trista C. on

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Rachel W. on

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I rented a box truck from this location last week. The cost for the rental was to be debited to my account on the day I rented. Which is normal. I get the email receipt and know my account has been charged. Not here, I received the email receipt the day I rented and wasnt charged for 5 days. That is too long of a time and makes no sense. Your charges showed up on my account the day we rented and then I wasnt billed for 5 days?? Something isnt right. I didnt authorize that. Money was to be taken the day of the rental. I am now nervous this location my charge me again just cause they can. I am an unhappy customer. Rachrl

jason L. on

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When asked to clarify the fuel and mileage charges, the "Customer Service" Agent responded in a totally unprofessional and irate manner. I am neither her husband nor her child and will not tolerate such poor treatment. Whoever she is, she needs therapy..

Seth T. on

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BRANDON Y. on

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The truck was not ready for me upon arrival Location worker made me move the truck from one side of the lot to the store so he could check it in. The. Check it out to me. Truck was dirty and smelled of urine. Gas was on 1/4 tank and paperwork said over 3/8 I explained to the worker about this and was told “close enough”. The truck barely ran and I could not go on the highway as it would not go over 50 mph. Meaning I had to take back roads and use more miles than I would have. The back of the truck still had the last users boxes in it. And trash all over it.

MARK E. on

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mary B. on

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need to get better staff in there the guy jeff didn't know how to do anything then I was charged for 2 days and rental of dolly and furniture pads called the main u haul place and they are refunding half my money back girl at uhaul is so rude she should be fired if you need a uhaul don't ever go to the sandy bottom road one they are very rude and try to charge extra so they can p0ocket the money they need to get a whole new staff there

Chris S. on

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They charged me for an extra day since they closed early and no one was there to check me in. I tried self check-in but the app was not working. The staff was rude and extremely disrespectful when I called to ask. I should have read the other reviews first. It looks like they do this to frequently. They should not be a UHaul provider.

Daniel J. on

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I got charged for an extra day when in fact I dropped the keys in the box the night before. I also drive by and say tidal it was moved already so they rented it again and doubled their money.

Stephen L. on

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i was over charged because the truck return app doesn't work never sent me any verification code.

delila J. on

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heidi C. on

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Jeffrey P. on

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We showed up at appointed time only to meet another customer who had been there for an hour already. The clerk had no clue how to work the computer then called in help. She showed up w/4 kids-Got is out after an hour-clearing up your mistake that we had booked a 1-way to NH from RI-she was initially telling us we had to return truck to RI-she cleared it up and we got on our way—no problem with drop-off in NH. Thank God kids are done with school. Hope to never visit RI again.

jason N. on

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Kathleen D. on

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ANDREW B. on

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The location itself was good, the staff helpful and friendly. The problem was with uhaul itself. We ordered our equipment on 7\13, to be picked up on 7\30 due to a move. We went through their express check in to "save time"during pickup a few days before our pickup. Due to an error on uhauls end, we were sent to three different locations for pickup, and then ultimately back to this location. That took two hours. By then, we had other things to do and so went to pick up the truck later that day. When we got to this location, we were informed that we did not pay for our equipment, despite the records that both my bank and uhaul had. Three hours later, we ended up needing to make a whole new order for the same equipment, and had to pay a second time. The owner of this establishment was amazing and not at fault, but uhaul itself was worse than useless. Had we not needed that equipment that day, we would have gone elsewhere.

Shaun S. on

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I was charged for 2 days on the truck when I only had it for one.. I had it for 3 and a half hours, to be exact. I’ve left several messages at the facility I rented the truck from and can’t get a call back to discuss/correct their error. I just sat on hold for 10 minutes waiting to talk to someone at UHaul customer service and finally hang up, the recording suggested I leave a review on my rental experience. Here it is! I paid $60 more than I should have and apparently have no way of getting my money back. Next time I move, I’ll just buy new furniture instead of moving mine. It’d be cheaper, apparently!

Eric N. on

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Friendly, informative and helpful personnel. Process was simple and positive experience.

raymond J. on

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Every one was very kind and friendly

KEVIN C. on

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Stephanie C. on

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jennifer G. on

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I got this survey email because my personal contact info was never removed on an order that I canceled. Was very concerned that I was charged for a truck I didn't use so I had to call. Was told that I wouldn't be charged, but obviously they never removed the info at that point. And now I have the name, address, etc of the person that actually rented the truck. So there's that. Wonder if she's got mine now, too. I reserved a truck for 6/15 for two days, and a couple days later I had to cancel it because my closing got postponed. I called back and rescheduled for 6/25 for 2 days. On 6/23, I logged into my account because I realized I never got a confirmation email. Turns out that when I called, they made the reservation for 6/29 for 1 day. I called immediately and was told to call back the next day at 9 and that they "would definitely find me a truck". I called back the next day at 9 and was told I would get a call back in an hour. 3 and a half hours later I got a call back and was told that they had no truck but that a guy in West Warwick had two trucks. Called the guy in West Warwick and he had no trucks. This is the day before closing, on a Sunday when most things are closed. Now I've gotten contracts, receipts, and surveys that should have gone to poor Jennifer, who actually rented the truck, who now has no record of this transaction, and who has had her privacy violated. This experience made a very stressful time a million times more stressful, and I will NEVER use a uhaul again.