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SARAH A
Customer Reviews for All American Athetics & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called their office and talked to the Manager , he was very professional and very helpful in filling out the reservation and then the rental paper work when I got there. He also assisted me in hooking up the trailer and showed me the procedures and proper operation of the trailer. I could not ask for any more. Thanks for a pleasant transaction. I would recommend you to anyone.
Jackie SGreat staff. Easy to work with and helpful.
Chris RI have dealt with them a couple of times and always had a great experience
Michael DWe could not access app to complete the truck overall condition and could not check out had to call Suzanne which was outstanding and helped us through this process
Tammy NThis location has very friendly and helpful staff!
Ronda VMaybe contact at least 24 hours ahead of pickup to let customer know everything is a go.
JOE LWe were charged for gas after returning the vehicle with an eighth of a tank MORE than when we dropped it off
Frank MOnline pickup instructions were a little confusing, but the customer service representative I called was very helpful.
David CAfter moving with is never fun, I had to return the truck by 7am a Monday. I was not informed that I could of dropped it off the night before. I would not of had to get up at 5am.
Thomas RVery friendly and helpful. And they have a sweet shop cat!
Scott MThey were very nice and helped me. But it was highly inconvenient that they didn’t have the truck I needed
James TUhaul organization needs to be more honest with customers. I was gaureenteed a 26' truck and barely got one at the last minute.
brian sMore drop off locations and updates on locations
Marvin KVery quick and easy. Went out of their way to get us the equipment we needed.
Morgan RNothing
Marvin KEverything was perfect!
susan pThis may have been the worst business transaction I've ever had. I ordered a hitch and boxes with my trailer. The location I rented from didn't offer hitches, nor did they have my boxes. The original trailer didn't have working lights so the trailer I was left with had a hole in the top and soaked my mattresses. I then had to call customer service twice to rectify my drop off location that was messed up. I will never rent another uhaul and I'd absolutely never get one from all American athletics and storage.
Derek OFirst, I was originally to pick up my equipment in town but was transferred to this location which was one hour south of my location. Upon arrival, no one was present to assist me. A few moments later, I was greeted by the operators spouse. She was able to get me the keys to the 20 foot truck that I was to rent but the car hauler was not there. The spouse left after giving me the key. But didn't do the walk through with me. The drivers side door didn't unlock with the truck key. We had to climb through the truck to unlock the door each time.
Brent NCheck the equipment in sooner. Truck was returned after hours, but not checked in until 2 days later costing me an extra rental day
Lucas Ngreat service
Lisa GThey could of compensated us with pay a little because we had to go out over our way to pickup the UHAUL and it was extra gas on my car and the UHAUL that came out of my pocket which is very rough when you are moving. And you are supposed to be helping people out.
LORA PUsed this location twice now and did a great job. Very helpful. The very first time, we had computer/phone issues and they helped us complete the order over the phone. He did it at his end for us and he was out of state on vacation. Dedicated and friendly
BRUCE YEric and Donna are wonderful people! I'm very glad I rented from this facility.
Clara HThe people were so friendly! The only issue was when I was heading back to return the truck it started misfiring. But still overall experience was wonderful!
GARRETT MThe door on uhaul wouldn't shut all the way. There was no dolly for it. But I had also made the wrong date for the reservation. The co. was nice enough to rent me one a d it was smaller than what I wanted.
BRIJIDA LThis location was 90 minutes away from where I needed to pick up the truck.
Katherine WThis has nothing to do with the location. YOUR APP STINKS !!!!! neither of us could get it to work and it is very difficult to follow. Thank goodness Eric was taking phone calls while out of town to help us. PLEASE MAKE THE APP USER FRIENDLY
Bruce Ynothing as far as I'm concerned
Glenn WVery easy to work with!
Brian MVery nice people to work with, very accommodating.
Brian MEric was excellent is helping us rectify a tough situation. We had the car hauler reservation set for Champaign IL but the location was closed when we got there and it appeared they only had a car dolly at the Champaign location not the car hauler I needed. Eric went above and beyond to help us out and fix the issue.
Charles LStay open a couple more hours passed four o clock
SCOTT SProcess of securing a rental truck was simple and efficient, all the way through.
PHILIP SNot the locations fault But I was promised that Uhaul wouldn't charge me the excess mileage for having to go 60 miles out of the way and spend the night in a hotel while waiting for my equipment. Yet when I turned the truck in I was charged anyway
John FEric was friendly and helpful. I was extremely pleased with our interaction.
Brian MNo improvements needed! Everything was exceptional!
DR AAgain better sign to office.
John FEric was very helpful, and friendly, need more people like him, made the return of the equipment easy and simple. Was very friendly and outgoing!
Mark LGreat customer service and overall best uhaul location I’ve worked with.
Derek B