We actually had a mistake happen when we were renting a uhaul, we wanted it one way, they put it in for in state, we had to pay additional 410.00, but joe the area manager contacted us first thing this morning and made it right! Thank you for making a bad thing better! If ever again in North Carolina we will use you again!
DARRYL L
Customer Reviews for All American Heating & Air Conditioning Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a memorable experience over the phone and in person at this location. When I can spend my money and free satisfied that's an experience that will always be welcomed. Mr. Joe the over the phone agent was very helpful and a man of his word. He represents the company in an awesome way. I am grateful for having him help me with getting the truck and putting a smile on my face with the awesome deal. Miss Jenny, whom I personally met, is filled with joy. Even first thing in the morning when I met her at the uhaul, Saint Paul location. We laughed and shared conversations about the good that comes from going a little further to get a good deal. I saved money, as well as made new friends. My over all experience was trying for me, because I had just recently had back surgery and just wanted a smooth transaction in renting a truck and I got that plus more. Thank you all at uhaul for making my experience one that I am happy to share.
Renee EThe young lady that helped me was friendly and professional
John CKeep doing the same thing you are doing, is ok! Am you're customer permanently, thank you!
Roberto STrailar dirty
CARLOS BUnfortunately, I can’t give a great rating or bad rating since I did not interact with any staff. The location was great for drop off and the box key access was located in a reachable area to place the key.
Amy BNothing everything was good
JACQUELINE LGreat customer service. The staff member made the process very easy.
Neal LThis place was fine. Very nice and quickly checked us out. But I do EXPECT UHAUL TO REFUND ALL MONEY! IF FORD FINDS OUR PROBLEM WITH THE LIGHTS WERE DUE TO BEING HOOKED UP WITH UHAUL. The stress and unable to drive after dusk was hard on us and made our trip longer.
KittyAnn OExcellent, friendly … will recommend them!
JACK BThe lady at the All American Heating & Air Conditioning Services Inc was very respectful, knowledgeable, courteous, and friendly. Thank you, lady.
Joseph FWhen I arrived at the location the Uhual employee had a infant in the office with her she could not leave the child unattended on the inside of the building to assist me with getting my car on the trailer.. VERY UNPROFESSIONAL!! You are at work last time I checked uhaul does not sponsor a childcare program! I had to Youtube how to get my car on the trailer when the management member arrived he was very upset( had a major attitude and was very RUDE!!!) that he had to assist me with how to load my car on the dolly/trailer I have never done this before had no knowledge on how to load my car properly. I will NEVER deal with these people again I was very dissatisfied with the service I was provided
Teleha MAt this particular location, everything was top notch.
Neal LVery nice people and very helpful
Donald RVery friendly customer service
Patricia PNo need to change a thing! Very friendly staff, helped us with what we needed and got us on our way in no time.
Charles WThe whole process was straight forward and easy. Your service was such a great convenience.
DUNCAN MI didn't appreciate being expected to take pictures and unhook the uhaul from the trailer. I paid a lot of money to use that, I didn't need extra work.
Tammy HService Center was fine. No one working on Sunday drop off. This company charged me for an extra day, when I should not have been charged. I'm currently waiting on a U-Haul representative to help clear up my billing errors.
Pamela MThe folks at this place are great I will definitely rent from them again. They are friendly courteous and had me on the way quickly.
BRYAN DI had to drive 20 miles to get this trailer, when I booked it it was within 2 miles. I paid for dolly, once I got the trailer hooked up I left, without dolly. I called them to take the dolly of the invoice. The supervisor apologized and said she will take it off, today I m being charged over 40$ for non returning dolly, that I never received! I came to drop off trailer, the office was still open, the females told me to go and just drop the trailer myself, because they are about to close down their office.
Marina PThe uhaul leaked and wet stuff on the inside
timothy dHad a great experience at this location. Ms. Jennifer was a great representative to work with. If you are in the area and need a truck, contact Jennifer for your needs.
CRYSTAL REverything was fine accept for the drop off and pick up of the containers to my new house. I was told they would be there on Saturday, August 3rd, and they didn't get there until Tuesday, August 6. Also, they were emptied and ready for pick up Monday, August 12. I called twice before they were finally picked up on Tuesday, August 27. That was pretty disappointing. Also, the delivery person left the boxes on the grass in front of the house rather than the driveway. In future I would recommend leaving them in the driveway so they don't kill the grass, especially if they are going to be there for three weeks!
Joseph Smake sure all lights work and spare tires on them
Gary CEasy pick up. For me it was a little longer drive for pick up up than I wanted but is what it is.
Matthew WExcellent and friendly business.
KARENA KGet my name right. We are not Larry Bond.
larry bThey were friendly and knew. how to answer any questions I had or fix. any thing that wasn't right. I would send others to them because their services was " EXCELLENT". Thank you Saint Paul's U-Haul NC
MATILDA HPacking blankets were filthy.
Michael LBe mindful of scheduling. Overall, the representative was amazing. Very professional & helpful!
Latosha BThe trailer was in good working condition, but it was dirty on the inside.
aaron bGreat customer service! The lady that privided me the keys was so nice.
Pauline pDrop off was simple and easy.
corey MALL IS OK
BARTOLO RCustomer service was great. I will use this location again.
Michael Mrecommend this store to everyone. Jenny is very nice
RUDOLPH RJenny helped us out a lot with getting the rental that we needed and helped me a lot even after I left the store
GROVER HReally nice rep helped me out. She was very friendly. I will be back.
JON EAs always great customer service. Very friendly and professional.
Jenny VNa
Jameeka MJenny was super helpful and friendly! This was my first experience using uhaul and I will use it again.
ARIANNA LVery friendly staff
Jenny VWe had an issue with double booking at the Lumberton location and the amazing woman here in St. Paul’s made it right and was very reasonable and accommodating. Thank you for everything y’all did for us!!! I will for sure use y’all again!!
ABBY RThis business was so understanding I can’t tell you!
SHERI AWhile on the road the wheels were shaky when doing lower speeds. I am mentioned this because of safety reasons.
BRENDA TTHE REP THAT ASSISTED ME, JENNY, WAS VERY FRIENDLY AND A PLEASURE TO DEAL WITH.
Larry BI had a 4pm pick up appointment and the place was closed. After calling a couple phone numbers posted on the building someone finally arrived. 50 minutes later I was on my way. I will never use this location again.
Howard KI had a reservation to pick up the trailer at 2346 Gillespie St Fayetteville, NC When I arrived, they said there were no power at the location. Afetr traveling two hours, I asked to use the restroom and was told I could not use it. They sent me to U-Haul on Bragg Blvd to pick up one. They had no trailer there so, they sent me 15 miles away to Saint Paul. On my way to Saint Paul, NC. I decided to stop back by the Gillespie St. U-Haul location because the power had been restored and that was where I had my original reservation. The manager there wasn't helpful at all. She told me I had no reservation there and they had no auto-transport trailers there. After useless discussion, I left. As I was leaving, I drove around to the building and found several trailers on hand there. I feel my civil rights were violated and I'm seeking legal advice.
Paul LMake sure the customer is getting what they paid for and to make sure the gas needle is right and I think they should go out with the customer to look at the U-Haul when it's time to rent it out.
JOCOBI GThe first truck I was given wouldn't start. The second truck had severe mechanical issues.
LeeAnn B