The lady at the counter was very nice even though she had a real difficult customer in front of me .I felt sorry for her and told customer to ease up .if she got a bad report from the lady that rented vehicle don't believe it that lady was pretty rude about things that were not the facilitys issue.
Greg Cassell
Customer Reviews for All American
(U-Haul Neighborhood Dealer)
(One Block west of the Loves's truck stop)
Services at this Location:
Contact Us
3601 W Hwy 66Gallup, NM 87301
(One Block west of the Loves's truck stop)
Services at this Location:
Office Hours
- Mon-Thur: 9 am–5 pm
- Fri: 9 am–2 pm
- Sat-Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 3.0
The vehicle was dirty on the outside. The passenger window was left slightly open and it was dusty on passenger side. Gas reading was not accurate.
Maria Guimaraes- Rating:
- 4.0
Na
Paulette Camarillo- Rating:
- 5.0
Fast and easy
Hoskie Yazza- Rating:
- 5.0
Good customer service and got my car dolly right away...awsome job...thank you
Christopher Norton- Rating:
- 4.0
Customer did not leave a comment.
perry roan- Rating:
- 5.0
Customer did not leave a comment.
THEODORE THOMPSON- Rating:
- 5.0
Nice lady helped me unload.
Alvin Billie- Rating:
- 4.0
Customer did not leave a comment.
NATHAN MILLERBERG- Rating:
- 5.0
Great experience!
Tommy Haws- Rating:
- 5.0
Great service and super easy.
Tommy Haws- Rating:
- 5.0
Excellent customer service
ALBERTA HOBBS- Rating:
- 5.0
Customer did not leave a comment.
Louis Mallette- Rating:
- 5.0
First time used mobile pickup it was smooth and easy
Prasad Koranne- Rating:
- 3.0
Customer did not leave a comment.
Alexander Joe- Rating:
- 4.0
Customer did not leave a comment.
David Stotts- Rating:
- 5.0
Customer did not leave a comment.
Nancee Emerick- Rating:
- 5.0
Excellent services. Thanks
ALBERTA HOBBS- Rating:
- 4.0
Customer did not leave a comment.
Chad Allapowa- Rating:
- 4.0
Customer did not leave a comment.
Carmela Nelson- Rating:
- 4.0
U-Haul erased all the plans I had made and waited until just an hour before my pick up time to inform me that they had moved my pick up location to across town. I got to STL and my hard work with arranging my drop off and the 1 month free storage was ERASED!
Janinea Shelton- Rating:
- 5.0
Nothing
Peter Lefebvre- Rating:
- 4.0
Make sure the chains aren't dragging.
Lynn Wilde- Rating:
- 5.0
Great customer service
Rachel Sam- Rating:
- 5.0
Everything was excellent!
Tina Davenport- Rating:
- 4.0
Everything's good customer service was great
CYNTHIA HARRISON- Rating:
- 5.0
Customer did not leave a comment.
Marie Keyonnie- Rating:
- 5.0
I used the fenced vehicle storage area. The storage area was very convenient to use. However, during inclement weather it was a muddy mess to use or retrieve your unit or vehicle
Charles Reado | Overall Experience- Rating:
- 5.0
The attendant took very good care of my needs and any concerns I had. She was awesome.
JEANNINE RUSSELL- Rating:
- 4.0
All our interaction with this facility has been great.
MILLIE HOMES- Rating:
- 5.0
N/A
Peter Lefebvre- Rating:
- 5.0
Customer did not leave a comment.
Patrick Hubbell- Rating:
- 3.0
Rightside tire low tread! Had tire tread fly off and almost lost the trailer. Shifted entire load and broke a few items. It too over 4 hours to get repaired, had to rent a hotel room. Getting Customer service if virtually impossible to file complaints.
Mark Stoffel- Rating:
- 5.0
None needed
Peter Lefebvre- Rating:
- 5.0
Customer did not leave a comment.
Mark Krueger- Rating:
- 5.0
Nothing. I needed the trailer for a couple of extra days. When I called, the representative was very kind and accommodating. She was also easy to work with when I returned the trailer.
Jody Alexander- Rating:
- 5.0
Very helpful people.
Donald Knight- Rating:
- 5.0
All went well d Definitely a good experience.
Tom Nelson- Rating:
- 5.0
Customer did not leave a comment.
Brenton Bischoff- Rating:
- 5.0
Customer did not leave a comment.
Liam Murphy- Rating:
- 5.0
Thank you awesome job
Rayosita Hubbard- Rating:
- 5.0
Customer did not leave a comment.
SHARON PINTO- Rating:
- 3.0
Customer did not leave a comment.
Cathlena Plummer- Rating:
- 3.0
Customer did not leave a comment.
Frank Keys- Rating:
- 5.0
Customer did not leave a comment.
Paul Hoffman- Rating:
- 4.0
The windshield was dirty and covered with bugs
Foster Hepler- Rating:
- 4.0
Customer did not leave a comment.
AURELIA SHORTY- Rating:
- 5.0
Customer did not leave a comment.
Cardell Jim- Rating:
- 1.0
I had the dolly for less than 2.5 hours and the car i needed to tow would not smoothly load without damage. Yet, i was not able to get a refund. I am very disappointed how this was handled.
Tara Deschine- Rating:
- 5.0
Customer did not leave a comment.
MARGARET CONKLIN- Rating:
- 3.0
Chains, straps and hook system wasn't put on correctly or safely after I specifically stated that I have never put them on before and needed it done correctly due to the very long 1,800 mile trip. Less than 2 hours down the road, chains loose or broken and the straps where put on incorrectly. Called U-Haul Roadside Assistance while in Tupelo, MS and the Representative was located in Phoenix, AZ. She was very helpful and after a long wait my vehicle was finally ready. I made it to my destination. While turning in the Truck and Tow we realized that the chain was broken again and one of the straps was still loose. Thank those who assisted me along the way. Ensure that all employee's are trained on how to hook up towing and make sure that they tell customers HOW to do it correctly.
Terry Morrison- Rating:
- 3.0
Customer did not leave a comment.
ROGER A JORDAN- Rating:
- 4.0
Customer did not leave a comment.
Phyllis Grana- Rating:
- 1.0
I ask if I could drop the trailer anywhere as we are emergency relief. The young lady said yes. I tried to leave it in Holbrook and another location in Gallup but was unable to. The trailer was old and everything inside got wet including PPE’s. Not a good way to run a business.
James Wheatley- Rating:
- 5.0
Customer did not leave a comment.
Santiago Lucero- Rating:
- 4.0
Customer did not leave a comment.
janet kaercher- Rating:
- 5.0
Wesley went out of his way to move the rented equipment to a convenient location. Area (Gallup) was under a lock down order because of Covid-19 and he relocated equipment to West side location. Also, the lady at the West side helped with some of the paperwork. No extra fees. Thank you very much
David Byron- Rating:
- 4.0
Upon arrival, I was informed that they did not have the truck I reserved. Needless to say, I was not happy. However, the guys at the location were able to help us out and locate a truck for me to use.
Minerva Brooks- Rating:
- 5.0
No change. Super easy and great staff
Tommy Haws- Rating:
- 5.0
Customer did not leave a comment.
Andrea Skeet- Rating:
- 5.0
Customer did not leave a comment.
Donavon Ellison- Rating:
- 5.0
Customer did not leave a comment.
Dennis Fudala- Rating:
- 5.0
This lady was awesome!!! I was going to be a few minutes late (for her closing time) due to the horrible experience from the previous place i went, I will address that later, she was nice, helpful, had no issues with helping me after her closing time, you need to send all you can renting something in Gallup to her.
Samuel Kelly- Rating:
- 5.0
No issues but did let them know about the floor part
Isabel Greenwood- Rating:
- 4.0
It was good
Virgil Brown- Rating:
- 3.0
Customer did not leave a comment.
Sharon Axtell- Rating:
- 5.0
Customer did not leave a comment.
Jonathan Phoebus- Rating:
- 5.0
Customer did not leave a comment.
Sheila Lynch- Rating:
- 4.0
Customer did not leave a comment.
Spencer Henderson- Rating:
- 5.0
Customer did not leave a comment.
Susan Johnson- Rating:
- 5.0
Customer did not leave a comment.
Dominic Montano- Rating:
- 5.0
Customer did not leave a comment.
Brett Hartline- Rating:
- 4.0
Customer did not leave a comment.
Randall Barber- Rating:
- 5.0
Customer did not leave a comment.
Bida Thomas- Rating:
- 3.0
It took a long time for the employee to complete the paperwork in the computer, and she had to enter the information twice before she was finished.
Joe Maynerich- Rating:
- 4.0
A better overview of the vehicle could have been given at our initial inspection. The tow haul function and deactivation of prior to driving sans trailer should have been provided.
Thomas or Tammy Johnston- Rating:
- 5.0
Went out of their way to accommodate me in areas that corporate could not do.
CINDY KOEHLER- Rating:
- 5.0
The lady at the drop off location was very polite and helpful. THX
JAMES MOORE- Rating:
- 3.0
Customer did not leave a comment.
patricia bitsue- Rating:
- 5.0
Customer did not leave a comment.
Michelle Begay- Rating:
- 5.0
Customer did not leave a comment.
Jesse Mora- Rating:
- 5.0
Customer did not leave a comment.
Bernard Begaye- Rating:
- 4.0
Was taken care well.
RANDY LAWSON- Rating:
- 2.0
It was snowing the day I dropped off our rental unit. I was charged for not having it clean on the outside due to ice/snow. I thought that was unacceptable.
Deborah Benally- Rating:
- 5.0
Great service and attention to detail!
Ed Huntsman- Rating:
- 5.0
Customer did not leave a comment.
ella plainfeather- Rating:
- 5.0
Customer did not leave a comment.
Robert Boyd- Rating:
- 4.0
Customer did not leave a comment.
Daniel Statile- Rating:
- 5.0
Customer did not leave a comment.
GARRY THOMAS- Rating:
- 5.0
Customer did not leave a comment.
TOBI IVERSON- Rating:
- 5.0
I dropped the trailer off at night after they were closed.
William Jones- Rating:
- 5.0
The staff were very helpful
paula macian- Rating:
- 5.0
Customer did not leave a comment.
Marilyn Reeder- Rating:
- 5.0
I really liked,the way the whole experience was from support with making the reservation at the Apache moving and storage in Tempe As with Scott Fowler .Help from All American moving storage back to Tempe . It was an overall positive move. Thank you once again for an easy no stress move. from Doretta Rayam Jatabarry
DORETTA RAYAM JATABARRY- Rating:
- 5.0
EVERYTHINGS GOOD , FRIENDLY SERVICE.
Raymond Begay- Rating:
- 5.0
Friendly, helpful, and professional service. I was impressed both during the pick-up and the drop-off of the trailer. The trailer suited my needs very well.
Michael Juda- Rating:
- 5.0
Stay friendly and professional.
Melvin Stewart- Rating:
- 5.0
Very informative anf pleasant attendant.
Mark Hammond- Rating:
- 5.0
Very friendly customer service with a smile!
Laurie Covington- Rating:
- 5.0
Very nice lady who explained everything as far as hauling the vechicle is concern
Charity Enriquez- Rating:
- 5.0
I am impress with their services, the equipment we utilized. I prefer unsullied and recommend highly. Thank You U-Haul
David LitsoAdditional Services at this Location
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