Customer Reviews for All Canadian Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Canadian Self Storage

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Firmino P. on

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Dallas M. on

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Mary-Ann D. on

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This was my 1st time using U-Haul. I wasn't use to not being shown where the truck is and not doing a circle check. It was not explained that the number of the truck was on the top right corner of the cargo box and I wasted time checking licence #'s. Most of the dings and dents weren't clearly marked since the 'X's' had faded or come off. Staff were friendly and helpful when prompted

Angela C. on

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The passenger miror was badly cracked. Important items such as mirors should be fixed before renting out.

Matthew S. on

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I was scheduled to pick up the van at 5:45pm then I was informed that the van is not available. The lady from U-Haul told me to come back again at 7 pm. I finally got the van at 7 30pm. For your information I left work 2 hours earlier to make sure that I will be on time. That was terrible experience of Friday night.

marie w. on

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Isabelle C. on

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Steve A. on

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The staff were friendly and had a good sense of humour (even early Saturday morning). They exceeded my expectations based on previous experience at another Toronto Uhaul location. I would definitely deal with them again!

Jorge C. on

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I had booked 2 dollies and a dozen moving pads but they were not in the truck when I picked it up. As it was early in the morning, nobody was available to assist me and I had to do my entire move without the accessories. They agreed to remove the items from my invoice, but it was really frustrating.

William C. on

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Rob G. on

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thank you, reception (Sarah Palway) very friendly, professional, and helpful. The after-hours drop off is very helpful as well. Truck availability excellent.

Rick F. on

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william b. on

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Iskander S. on

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verna k. on

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I accidentally booked my rental at the wrong Uhaul. With one phone call they were able to immediately change my location and transfer my reservation within minutes. The women at the Uhaul counter were friendly and funny and I will definitely go back when I need a rental. Wonderful experience!

marie w. on

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Silvio T. on

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Better corporate rates

Carla C. on

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ERICK R. on

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Letty D. on

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Our experience with uhaul is good...and we are very happy with customer service...just keep up yhe good work that is all we can say

christian g. on

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Rick F. on

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Beckie c. on

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yang y. on

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Colin B. on

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Michael B. on

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Please note: the staff at 207 Weston Road were excellent. Very friendly, and put a smile on my face after an EXTREMELY DISAPPOINTING Uhaul experience. The reason I had to even go to the Weston Rd. location was because when I showed up to my preferred location, I was surprised to find out that it was NONEXISTENT. Imagine my surprise showing up to the location provided in me on my order summary to find that it had been closed for about a year, but had yet to be taken off the site by Uhaul. To deal with this situation I contacted Uhaul head office, where I spoke to a customer representative named Nicole hoping to remedy the situation. As you can imagine, I was displeased at this point having biked 20 minutes to a location that did not exist while the people who had kindly agreed to help me move waited at my apartment. What I received was one of the poorest attempts at customer service I have had to date. Nicole immediately turned the blame to me (which is generally not what an upset customer wants to hear) and showed not the slightly bit of sympathy for the situation. She dodged my questions (even when asked point blank), and showed an extreme lack of tact. I understand that dealing with upset customers over the phone may not be the most enjoyable job, but as a customer service representative for a large corporation, you should know what you're getting yourself in to. All in all my experience with Uhaul was very poor, and I will definitely think twice before using their services again.

Vernon F. on

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Ericka W. on

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Great service by juddie . She was very friendly and helpful

Blair P. on

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Returned trailer on Monday afternoon. No one there. Got charged the extra day for both rental and coverage.???

richell f. on

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So far so good no complain very satisfied with the service. Thank you

Alison J. on

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michelina p. on

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Have the vehicle ready on time and at the location requested! Ensure straps are included in the vehicle to prevent shifting and damage of belongings.

Jane P. on

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Long line up to get my equipment. Staggered pick up times? Had to wait 1/2 plus to get a customer service agent. Excellent after that.

Eduardo C. on

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The person's who were at the front desk were disrecpecful and very rude. I'm not a fluent English speaker and their pacience was limited. I kindly ask them to show me the vehicle cause I went and check and was unable to find it. And they were really rude. And as a bonus when I returned the vehicle the woman at the front desk the tall manly looking black one (I don't know the name) told me was 30 $ per liter of fuel cause I did not put fuel in the van before returned. Well whatever I will never used uhaul in my life. Customer service sucks and they tell u is only 19.99 hahahahahaha and in the end is more than 100$

DALLAS M. on

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brian k. on

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Beckie M. on

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Charles P. on

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I had a credit card for deposit purposes but wanted to pay my balance with cash. Would not accept cash! Who in the world does not accept cash?

marshall L. on

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Ridiculously expensive. Reduce the charges so people dont have to pay $200 just to start a new point in their life

Gus R. on

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I feel the staff is friendly and efficient......everything was perfect........thank you for such people...... respectfully .gus rizakos

STEPHEN H. on

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Easily the best experience I have ever had at a U-Haul dealership. Friendly and efficient staff. Well maintained vehicle. Awesome experience overall!! :-)

CLAUDE P. on

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The Issue here is with U-Haul I requested on Tuesday to rent a Cargo Van to complete some moving , I ask the personnel over the telephone to direct me to the closest U-Haul to my home ,she reply in the affirmative only to find out on Saturday morning that All my information including my complete name and my email info was incorrect but also I had to travel over 30 kilometer to collect the vehicle

Marc P. on

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Both customer service ladies were super pleasant. Quick service and no bad surprises. Very positive experience

Lucie D. on

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Shelly-Ann R. on

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really liked self pickup should include instructions about how to use gear/parking brake as not everyone is aware

Suvijek J. on

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Joe L. on

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Lindsey w. on

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The staff (Juddie) was fantastic and very accommodating with our last minute emergency needs. The entire process could not have been any smoother.

Chris M. on

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David H. on

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Patrick B. on

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Dan C. on

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I was charged $2.88 for going over the KM, which is fair but UHAUL moved my pick up location 25 KM!!!! This was extremely unfair to me! If it had been more money I would have fought about it

Dimitry F. on

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Collin J. on

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Steven S. on

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1st time using U haul and great experience Thank you

kevin e. on

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$0.49/km is outrageously expensive. I've since ordered the equivalent panel van from Discount with unlimited km's for a fraction of the cost!!

JP K. on

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Diane O. on

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Melese B. on

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Keep continuo. Do what you have to do.

Michelle Y. on

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Super friendly staff. Really put my mind at-ease as I was about to embark on a Toronto-to-NYC move. Highly recommend and so grateful to the staff!

Mathew R. on

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caitlyn b. on

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Sarah is amazing and made our difficult moving process so much easier. She is reassuring, kind, and friendly; this will be the only location I would go to from now on! Thank you Sarah for being the best and All Canadian Self Storage at 207 Weston Rd for having her on the team!

Gayle V. on

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steve e. on

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caitlyn b. on

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One of the most professional locations and friendliest staff ever! My go-to spot now; highly recommended!

John T. on

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Be the same I am love the product,service and staff.

Brett M. on

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Nicolas R. on

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OSCAR G. on

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Yehoshua M. on

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Matthew K. on

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I ordered a 15' truck at one location for 8am. I got a confirmation email and everything. When I got there I was told that the truck was at another location that didn't open until 10am. Not great if you have a bunch of people waiting back at home to help you move. Not great.

Christopj H. on

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Yadder M. on

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Brent who helped me was awesome! Definitely gonna be my new go-to for future rentals! Thanks for the amazing service and awesome availability.

Jennifer m. on

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Dennis S. on

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The pick up for the truck was 40 mins away from the location we were told. The service desk wrote the wrong address on the drop off location. We had to pay $100 extra to drop the truck off in the location we were intended to drop it off in the first place. There was no washer fluid in the truck. I spoke to 6 different customer service representatives to make a formal complaint. All times I called I was disconnected. I spoke to Monica, 2 Roberts, Vanessa, selma, and 1 other woman. I think uhaul is a reprehensible organisation. I would never recommend nor use uhaul again. The experience was terrible, and on such a day as to be moving, that was the last thing we needed.

christian c. on

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Tracey W. on

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U-Haul got my truck order wrong: I specifically asked for a truck with 10' in height and got a truck with 10' in length. I used the "Express Check-In," but then had to provide all the same information again when I picked the truck up. When I noted this problem with the clerk she was rude and unhelpful, talking over me and disdainfully telling me to "call U-Haul." So U-Haul got all that information from me not to expedite my check-in but to harvest my information. Very disappointing. Please ensure that your operators listen to your customer's needs. And how about ensuring that your agents in the field are professional and courteous? And if your "Express Check-In" doesn't mean an express check-in, then make your website more truthful. I've used your trucks in various capacities for years but can see now that the service-oriented company I once knew is no longer around.

Barb A. on

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The right passenger mirror was very loose and did not stay in place. I had to tie it in place. A safety check should be done prior to releasing a truck.

KIRBY K. on

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friendly staff.

eric m. on

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Had reserved Vehicle one week prior to pickup. confirmed the day before , than confirmed again morning of pick up. Got there the truck had been given to someone else. Had to wait 1.5 hrs. as we needed a drop off truck.( meanwhile my wife and baby are waiting in the car) Also Driver door does not shut well.

carolin p. on

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Richard S. on

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Paul D. on

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2nd time I've rented here. Quick check in & out & no Invoice surprises. Very professional.

DAVID A. on

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The staff at the 207 Weston Rd. office were exemplary. They were quick and efficient and very friendly. I would recommend them highly to anyone nearby. Thank you!

tony p. on

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Giancarlo S. on

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Worst service I've ever experienced. Drop off location was changed last minute and I was told "too bad". Already had arrangements for transportation from my original drop off location. I had to drive half hour out of my way and pay for transportation from there.

john r. on

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I had a great experience. Very helpful and courteous staff!

vass k. on

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I had some issues dealing with staff over the phone. There were some mix ups in processing our storage reservation(reservation processed at wrong location). I was also provided inconsistent information so there seems to be inconsistency in staff knowledge between main call centre and on site staff. The girl that helped us out at our storage location was very helpful, polite, professional, and accommodating!

Ece S. on

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Michelle F. on

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I have no suggestions, I've used this location for a storage unit and now a u-haul truck rental and every time we received the best customer service, thank you so much for all the help you guys have given in our times of need. We will definitely recommend to family and friends.

Nasrin M. on

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Tim W. on

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BaoHen C. on

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heskias m. on

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you canceled my 12pm and pushed me to 3pm

Elian T. on

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Wonderful Manager and Staff!

MaryAnn W. on

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Staff are kind and courteous. Love this place

Jonathan D. on

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Keep the woman who greeted us at the front desk. Amazing smile, very energetic individual. Loved the customer support and going there to pick up the truck

Roy B. on

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MEL M. on

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Antonio M. on

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