Customer Reviews for All MCG Anchors Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All MCG Anchors Ltd

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Gerald D. on

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Peter M. on

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This was not the location I had originally intended to use but was advised to do so in a voice message left by U-Haul. The location was hard to find being on a closed off street. The lady at the desk was nice enough but I had to unhitch the trailer myself (something I've never had to do before.

Michael w. on

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Jingkie I. on

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RISHABH C. on

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Very helpful staff and great equipment.

ZEYED M. on

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Great service thank you

Cathy A. on

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Arash R. on

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Service was great. U-Haul need to put this location in google. Because when we search. This location doesn’t show in google.

Randy R. on

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Rented van and dolly. Had to go to second location for dolly. Lights not working on dolly so sent to 3rd location. Took 2.5 hours. Should be able to go to 1 location for whole order and have it clean ready and in good repair.

Phil W. on

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Jasmine H. on

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Customer service refuses to stay on the phone and help you and the vehicles are not up to date with safety inspections. Also your final bill will NOT be what they quote you. Budget for double!!!!

Ellis O. on

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Very friendly person to deal with

Puneet K. on

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It was my first experience with uhaul Really good customer service. Really impressed by call centre employees customer service Thanks

ryan d. on

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The front desk guy was helpful and friendly. I really enjoyed the U-Haul experience. I asked for 2 extra days of holding on too the U-Haul so I could store my belongings in it while we unpacked and there was no extra charge. I really liked their flexibility. Thanks U-Haul. Great service.

Robin B. on

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Friendly informative easy. Very happy with this business!!

Kassandra S. on

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Wanda S. on

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Stop changing pick up/dropoff addresses! HAVE A STATIONARY/ RENTAL PLACE in Grande Prairie, Alberta, Canda, AND MAINTAIN IT. Also, rentals sitting out in an open paking lot (with no yard persons to clear snow) In a city where it snows 8 months a year. (REALLY)? NO ONSITE SINAGE, (Adjacent propiters have signs pointing where U-Haul is in thier doors) Very professional.... Keep ONE FRANCHISE/location, MAINTAIN IT. Crap, 6 addressses in 4 years, plus the rates for rentals only go up? Equipment/and instructions, were frozen, iced up,under snow,with absolutley no yard help..., are you kidding me,. The gentleman at desk only RUNS OUT to take a picture of our vehicle attachment after, and I mean (AFTER) attachment , we had complained trailer lighting had failed. It was due to groumd issue, probably from moisture/rust issues. The prices never reflect "YOUR" value (per company slogan)" in Grande Prairie, Alberta, Canda. The only representative/person "on site" were helpful, but very over-whelmed. Your garbage "reservation systems" (quotations as there were 2 people ahead of us making inquireis), (walk ins), (at our reserved time) , then one of the couples rented a motorized unit, which added 45 minutes to OUR starting), to pick up our so called "reserved equipment".. considering YOUR/Their, add insurance, add boxes, add dolly, add packing tape, add mats, add debit card in vehicle, add customer banter.... Also, tailer was grubby inside and out, inside not bad, outside sucked..... Non-issue as all shipping goods were plastic wrapped. Full credit to online resevation as she over-preformed. She was also very friendly and knowledgable. Overall, got OUR task done, but, NOT AT VALUE as advertized

randall l. on

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The rep was blunt, unfriendly & made us back up & unhitch the car carrier ourselves while he stood there & watched. We had to back the 26' truck into a tight parking place by his office while he stood there. Is he not able to do these 2 things himself? He was slow on the computer & Corrected us for not having our insurance & contract together in the official U-haul folder. We felt bossed around at every step. A generally unpleasant man compared to Kean Auto in BC

Braden F. on

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kevin t. on

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Took forever to get the truck,had to tell the guy how to use computer to get it,truck only came with a 1/4 tank, was dirty in cab and cargo area,he said just came in and didnt get a chance to clean it, spent 250 in gas on that gas guzzling pig, didnt want a truck that big and a truck that big should have a diesel engine not gas, i reserved a 20' witch was plenty for what i needed and i reserved it 2 weeks before i needed it,it should have been available

lewis p. on

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robert r. on

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After returning the trailer and abiding by the contract. I have still not received my deposit back from U-Haul. I have made several phone calls to the 1-800 number with little to no success. The local U-Haul office was also unwilling to assist me. I will never rent from U-Haul again in the future.

Mathew o. on

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Justin C. on

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Trailer wasn't long enough for towed vehicle. Didnt even end up hooking up after measuring trailer. Couldnt tell employee as they closed 3 minutes after we paid.

SAGAR B. on

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Excellent customer service by the lady over to the counter/office. I forgot to get her name but was very pleased by her proffesionalism. It was my first time booking a u-haul/Big Van and now will definitely recommend to friends and family. SAGAR BABU Thanks

Kevin R. on

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Truck was dirty inside and out. No washer fluid. Gas tank had a huge hole in the top. Leaked 20 litres at the gas station and every time I hit a bump it shot gas out. We have pictures and a video from behind for proof. I want a discount.

Scott H. on

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Make sure the washer fluid is adequate, especially this time of year. The truck I received, aside from being the wrong size, was completely empty.

ruth r. on

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Lena l. on

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lots of locations in smaller towns closed on Saturday

Sreejith N. on

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Don M. on

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Bob E. on

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They should have more stock to sell I had to go to NAPA to buy a 7 blade to 4 blade to hook up the lights.

Christopher B. on

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Very friendly staff.

tracy d. on

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Randy G. on

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Paul F. on

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Michael N. on

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Read the paper version of the contract so you don't charge people for things they shouldn't be charged for

Dean B. on

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Nicole B. on

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The lady was a bit slow in processing things.

Robert N. on

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Ryan A. on

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I don’t believe it was MCG Anchors originally contacting me but the Destination in Grande Prairie was frustrating. I had phone calls EVERY single day I had the trailer asking when it would be back. I hadn’t even loaded it yet, was 500km away and they were calling asking for me to drop it off while I was BUSY moving. Very very frustrating, all they cared about was getting it back so they could make money on the next customer. They made this clear by telling me they needed it back or they were loosing out on a big rental that would be going to Toronto. For this reason I will look for alternate resources before renting with uhaul again. Uhaul will be my last resort.

ryan t. on

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Have more 10foot trucks and 15foot trucks available I only had a cargo van and needed a 10 footer. Staff was good though.

Edmund G. on

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The customer service was excellent. The agent was freindly and curtious. The truck we rented was a 26’. It was clean in the box, but the inside of the windshield was filthy. There was an engine miss at idle, but didn’t seem to affect the vehicle during travel.

Simon D. on

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Judith Rachel W. on

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Nothing! It was awesome! Best U-Haul agent EVER!!! And I’ve had my share of them! Thanks a million!

RANDY F. on

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Awesomeness

Dayne C. on

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Awesome!

Matthew M. on

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moreen o. on

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vergel b. on

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Jack S. on

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Took a bit of time to get the paper work complete, but i understand they are new, and I’m sire it will get better with time

rose s. on

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Muriel L. on

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Matthew M. on

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Dean L. on

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We booked a u-haul a week before we needed it. The day before we were to pick it up we received a call from the call centre telling us there was NO trucks available in the city we booked for, and that if we wanted a truck we would have to drive 2 Hours one way to pick up a truck!! Of course cause they call the day before we needed it we had to drive the two hours to another town to pick up a u-haul. The day of pick up we are driving to the other town to pick up, we receive another call from u-haul asking why we never picked up the truck we booked for 10:00 am??I told them that we received a call the day before from Rebecca telling us we had to travel to get it 2 he’s away!! They inform us that the truck is sitting in the city we booked for waiting for us!! We were only 30 min. Out of the town we were told to go pick up. They only gave us 2 hrs to pick the truck up or they couldn’t promise us it would be there still as we were almost in peace river which is two hour drive! So we had to turn around and speed back to GP to hopefully have a moving truck. All this while we are supposed to be moving?? Nothing but a shit show with these guys!! Very unorganized!! Do NOT recommend u-haul to anyone that is on a time frame. Where we ended picking up in GP the guy was awesome! I felt for him as he wasn’t even a u-haul distributor and wasn’t sure what was going on!!

Matthew M. on

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Awesome lady to rent from. Super friendly and overall great experience.