Customer Reviews for All Secured Storage
(U-Haul Neighborhood Dealer)

214 reviews

20440 US Hwy 40   Blue Springs, MO 64015

(816) 220-9384

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    10 am - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(816) 220-9384

20440 US Hwy 40
Blue Springs, MO 64015

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    10 am - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good experience! Thank you!

BOBBY H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

Let me just start by saying I was employed by Uhaul for almost 3 years. It is clear now to me that you value your customer as well as you value your employees. You DON'T. It was an awful awful experience!!! We were told that we could pick up our 15 foot Uhaul at the location that was right next to our house. We get there at pickup time and we are told we are at the wrong location and must go almost THREE cities away to pick up our truck in the middle of a snowstorm. When we get there the lock to the key box is completely frozen and we couldn't even get our key. The move was fine. Truck was clean and ran good. But when we went to return our truck, we couldn't even return it at the location right next to our house we once AGAIN had to go THREE CITIES AWAY to return this truck, and if we didn't we would be charged an extra THREE HUNDRED DOLLARS!!! And we only found out about that after being passed around on the phone to not 2, not 3, but SIX DIFFERENT PEOPLE who couldn't give us an answer. This was not relayed to us when we originally made our reservation. None of it was. We were so frustrated and like I said, you guys don't care about your customers just like you don't care about your employees. AWFUL AWFUL experience and I will never be using you guys again. Nor will I recommend you to anybody.

Austin C. 
Rating:
5.0

App doesn't work to turn in equipment!

COLE S. 
Rating:
3.0

Customer did not leave a comment.

Lizzie R. 
Rating:
3.0

U-Haul "upgraded my 10' truck I had rented FOR TWO WEEKS and gave me a 15' truck WHICH IS NOT WGHAT I NEEDED. I susptect the complany just needed a god damned 15' truck where I was going - they already asked me THREE times to take someone else's trailer load of crap to a state 500 miles from my destination. I will never deal with UHaul again.

John C. 
Rating:
5.0

I always have a great experience renting from U-Haul. Trailer rentals are very affordable.

Mark R. 
Rating:
5.0

The trailer was cleaned and maintained but it didn't follow correctly.

REECE H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Whitney B. 
Rating:
5.0

Customer did not leave a comment.

Steve R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Wonderful service!

Mia P. 
Rating:
4.0

More communication about customer disputes Involving a one-way rental

Andrew D. 
Rating:
5.0

Very efficient the young lady came right out to assist up and made the drop off process very easy

ROGER RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Judy T. 
Rating:
5.0

The trucks are in great shape and good friendly people to do business with.

RUDOLF G. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

The girl at the desk was phenomenal. I mean REALLY nice, competent and literally made me feel like a friend. Wow. That's a great employee!

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Phyllis D. 
Rating:
5.0

Very friendly staff, safe and secure location, and clean. I would definitely recommend to anyone.

Yvo R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

RANDY L. 
Rating:
4.0

Was charged 2 extra gallons of gas and I put gas in the truck back to the level I received it in prior to returning. Not happy about that at all and was charged $4.50 per gallon.

Tyrone R. 
Rating:
4.0

Customer did not leave a comment.

BONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Tiffany G. 
Rating:
5.0

Customer did not leave a comment.

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

Ivan L. 
Rating:
5.0

Customer did not leave a comment.

Asia C. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

This location was excellent. Great experience and customer service.

CURTIS T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
1.0

You had me drop off over 15 miles from a Uhaul place just 3 miles from me. You then charged me for extra mileage. You should be taking that off of my bill. What a scam your running

Michael H. 
Rating:
5.0

After hours drop-off, so no interaction with staff. I did phone the location and leave a message, but the call was not returned.

Antonio A. 
Rating:
5.0

Customer did not leave a comment.

Brandilyn N. 
Rating:
5.0

Customer did not leave a comment.

hannah W. 
Rating:
2.0

Very complicated and time consuming

Albert F. 
Rating:
4.0

The pickup location was clean and staff was friendly. Upgrade your equipment. Truck was older GMC with over 150,000 miles. The air conditioning worked, thank goodness, but the ride was very unpleasant between the rattling and uncomfortable, bordering on dangerous vibration of the truck to even maintain the minimum speed limit on some freeways.

Joel E. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
3.0

We did the drop off. Didn't work with any people.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Tell your regional staff not to be assholes.

Kendrick S. 
Rating:
4.0

This location was patient with me needing an extension of days which I greatly appreciated. I did NOT appreciate being charged a cleaning fee because I intentionally took the van to a car wash and washed out the inside and outside so they wouldn't have to. I also was charged a gas fee that I'm not going to argue with but have the screenshot showing I filled it back to where it was when I picked it up. Not sure if they were just irritated with me because of the extra long rental or just made a mistake.

Kari T. 
Rating:
5.0

Customer did not leave a comment.

pat S. 
Rating:
4.0

Customer did not leave a comment.

RANDOLPH A. 
Rating:
5.0

Customer did not leave a comment.

WINFRED D. 
Rating:
3.0

Main issue is getting to this one with divided highway, but there was plenty of space to park truck and staff took care of me well.

David H. 
Rating:
5.0

Lisa at the front desk is wonderful and I've rented from this location quite frequently and always great service.

TAMMY J. 
Rating:
4.0

Customer did not leave a comment.

Lance T. 
Rating:
4.0

Customer did not leave a comment.

Lance T. 
Rating:
5.0

It was an unmanned drop off. There really wasn't anything good or bad about it.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Perry M. 
Rating:
5.0

Great customer service! Thank you!

REBECCA C. 
Rating:
5.0

The only concern I had was changing who started the contract to the primary driver. Right now I can't climb into trucks, so I had my adult son do the driving. Still was my responsibility, abd when I was turning it in there was trouble with finding us.

CHRISTOPHER D. 
Rating:
5.0

Exactly what I needed to get the job done at a reasonable price

Todd J. 
Rating:
5.0

Customer did not leave a comment.

Joy R. 
Rating:
4.0

The 10' truck I received was very old. Over 88k miles with roll-down windows I haven't seen since the 90s. There were also various knocking sounds coming from the engine bay, and the radio was literally just an am/fm radio: Not even a cassette player typical for the era. Uhaul needs to update their fleet very, very badly.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Customer did not leave a comment.

CHRIS F. 
Rating:
5.0

Very efficient and friendly

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Tisha R. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

TAMMY J. 
Rating:
5.0

Customer did not leave a comment.

Orlando A. 
Rating:
5.0

Parking lot is not user friendly for trailers (which makes sense cause I didn't even see another trailer). It's a skinny gravel lot with a lot of drivable uhauls on the sides leaving a small drive in the middle. You have to take one 90 degree turn and then immediately another to back the trailer in between other uhauls (a U-turn). I'm not a novice trailer driver but I'm also not an expert. So I slowly drove through the rocky grass to easily drive through the spot and park the trailer. The female owner did not appreciate that and called it disrespectful. But truthfully I actually respect their equipment and wanted to make the safety decision for a poorly designed space. There were uhauls already parked in the “easy” spots. If there's another space to park trailers I do not know it cause the only sign I saw was “return equipment” pointed to the left. I am sorry for offending you but the context of the situation made things tricky and I just wanted to be safe.

Brett K. 
Rating:
5.0

The lady who checked us in was very helpful and and welcoming! Would recommend highly!!!

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

karen C. 
Rating:
5.0

Customer did not leave a comment.

Oluchi O. 
Rating:
5.0

Excellent!

DIANA O. 
Rating:
5.0

The young galbraith extremely helpful

David S. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

clark H. 
Rating:
5.0

Customer did not leave a comment.

Chloe C. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

Customer did not leave a comment.

Branton M. 
Rating:
5.0

My lady that helped me rent this truck deserves 100 stars. She was the most amazing lady I've ever met!

Bryan S. 
Rating:
1.0

I got to the office and the woman told me she could not help me since I had started the online check in. She was very rude and wouldn't even listen to my concern or try to help me she turned around and went into office and left me dazed and confused..I was on the phone with uhaul for 40 minutes trying to get the online check to work. It was absolutely terrible. I've rented from uhaul many times over the years and never experienced such a hateful woman. I definitely believe that I could use some kind of compensation from uhaul. I'll Never go to that facility again.

Joani D. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Easy to return/drop box for key

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
4.0

Both people were extremely friendly and helpful at pickup and drop off location. I was disappointed that we had to settle for a 20ft instead of a 26ft but overall a good experience. Also Uhaul please find a better system for a " "one way"move other that calling 48 hours ahead of time to notify the customer about the availability.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Keep the wheels in storage

KIMBERLY S. 
Rating:
5.0

Location was changed from original location requiring greater time and distance to pick up vehicle.

Art W. 
Rating:
4.0

It was pretty far from where I was located and moving too, so the extra miles I had to add just to pick up was frustrating. It also took a long time to get it picked up.

Sabrina B. 
Rating:
5.0

Customer did not leave a comment.

Kasonga E. 
Rating:
5.0

Great service.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

HAROLD M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL P. 
Rating:
5.0

This was the finest U-Haul location we have ever utilized over our many decades of moving truck rentals. Absolutely no recommendations. They were spot on in terms of ethics and customer service. Will recommend them any time. JC Dollar,

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Amazing service

Scott H. 
Rating:
5.0

Great customer service. Thank you.

Pamela L. 
Rating:
4.0

The location and service was great. However, as I usually rent from Budget, I decided to give Uhaul a try this time. I will be going back to Budget as your fees are too high. Thanks.

Deborah H. 
No reviews have been submitted for this location.

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