Customer Reviews for All Star Mini Storage Com
(U-Haul Neighborhood Dealer)

617 reviews

8 Newnan S Industrial Dr   Newnan, GA 30263

(678) 621-6033

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(678) 621-6033

8 Newnan S Industrial Dr
Newnan, GA 30263

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

The attendant at pickup location was extremely knowledgeable and well represented

Jeffrey T. 
Rating:
2.0

The self pick up was the absolutely worst experience of my life. The codes did not work after being reset TWICE. Someone ended up having to come out to let me in the truck. By this point i had been sitting there for 2 and half hours trying to pick up my truck.

alexander W. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
4.0

Customer did not leave a comment.

marian S. 
Rating:
5.0

I appreciate receiving a call prior to me arriving give me the heads-up on what to expect when I got there as far as checking out the truck and it still took me 40 minutes to figure it out. To check the truck back in process was just as tedious. I was unable to pickup one of my items for fear of returning the truck back late because it took me way past my reservation pickup time to get thru the process.

Elvira N. 
Rating:
5.0

The gentleman that helped me was so amazing!!!! He was fantastic and so helpful. Please recognize him

Nicall P. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Kayla F. 
Rating:
5.0

Excellent service from Charles

FRANK R. 
Rating:
4.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Nothing to. Do. Helpful, professional service by Charles.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

charlotte H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Ann A. 
Rating:
5.0

Customer did not leave a comment.

Cameron B. 
Rating:
4.0

On line checkIni/pick up process needs some work. Waited 20 minutes for approval and finally reworked the contract with the on-site employee.

Stephen C. 
Rating:
5.0

Charles was very professional and polite help me through the whole process

D'Andre J. 
Rating:
5.0

Customer did not leave a comment.

Blake L. 
Rating:
5.0

Customer did not leave a comment.

WADE D. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

Exceptional customer service at the Newnan Georgia pick up location

Sherry K. 
Rating:
5.0

Nothing, process was great.

Debra M. 
Rating:
3.0

Customer did not leave a comment.

Mia P. 
Rating:
1.0

Customer did not leave a comment.

Skylar W. 
Rating:
1.0

Your entire booking process online is a joke your customer service skills don't exist wether on the phone or in person I will never book with this company EVER AGAIN AND I WILL TELL EVERYONE I KNOW NOT TO AS WELL.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

I only had problems with the app and it took me awhile to get checked in. Other than that, customer service was good and the truck performed well.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
4.0

Customer did not leave a comment.

Sharon S. 
Rating:
4.0

The self check in and picture is crazy it took me almost 20 mins to get checked in the rest 9f the way once I got there.

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Lawanta B. 
Rating:
5.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Otis J. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Give an estimated wait time during the virtual check in. I waited about 15 minutes but during that time I didn't know if it was going to be minutes or hours. It looked like my phone was buffering. I was thinking it was froze.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

Miyoshi G. 
Rating:
5.0

No problems. Hassle-free.

Emory P. 
Rating:
5.0

You guys was great just keep doping what you do ??.

Calvin A. 
Rating:
5.0

Very satisfied

kenneth H. 
Rating:
5.0

Charles was very helpful with our rental.

Edward H. 
Rating:
4.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
4.0

Customer did not leave a comment.

Patrick V. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Customer did not leave a comment.

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Juston S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

Jean K. 
Rating:
5.0

N/A

Jesse L. 
Rating:
5.0

Customer did not leave a comment.

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

fast easy drop-off.

john W. 
Rating:
5.0

Customer did not leave a comment.

Cecil R. 
Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

Lance F. 
Rating:
5.0

Very pleased with customer service. Charles did an exceptional job taking care of me and other customers in the office.

Frank R. 
Rating:
5.0

The attendant was very helpful and sweet as could be. Love the customer service. Highly recommend!.

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Shantika O. 
Rating:
5.0

Customer did not leave a comment.

Wade A. 
Rating:
5.0

Customer did not leave a comment.

LANA M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
2.0

I hated my experience. Email me mrm0093@auburn.edu or call me, my numbers on the contract. I would be more than happy to complain to someone about how shitty my experience was. I already sent a long ass email to U-Haul complaining about it.

Michael M. 
Rating:
5.0

I can't remember his name at the Hwy 29 Newnan location but he went above and beyond! Excellent hospitality! He was even concerned about how our day was going & offered my family something to drink!!!!! I'd most definitely recommend this location ?!!!!!

Shanda T. 
Rating:
5.0

Especially great service from Charles and Jeannie

Blake L. 
Rating:
4.0

Customer did not leave a comment.

KASHIVA H. 
Rating:
5.0

Nothing that I can think of, service was quick and thorough

JERRY T. 
Rating:
5.0

My initial pick up location was Hemricks at 10 Franklin Rd, Newnan, GA. Contacting them was the poorest rental experience I have had in all the years renting anything. Customer relations on the phone and in person was poor. I called the day before pick up day to ask could I pick up earlier; the answer was yes, but got nothing else and she hung up. I got there on pickup day and she said that her internet was down and she could not rent the car dolly that I saw on site to me. I had made a reservation and didn't care that their internet was down; I needed to pick up my car dolly, load my vehicle. Get on the road. These two women told me to go to the next driveway and I could rent IT there. They gave no details as to why and what was next door. I was confused and ask what and why, they just repeated "go to next driveway", so I just did. I didn't know whether these people were racists or just stupid or both. So, I drove to the next driveway (24 Franklin Rd) and there was a Uhaul rental store. The guy was helpful. He said that. although Hemrick's internet was down, they could have called Uhaul Traffic and had them reassigned the car dolly (reservation) to him, and he could have rented it to me on the spot, but the women didn't do that, and man at 24 Franklin didn't have one, so I had to drive across town--wasting 1.5 hours totally to get to 8 Newnan Industrial S. Drive to rent the equipment. I had an excellent, professional, cordial experience. I think the outfit at Hemricks, 10 Franklin Road, should be shut down. Any one renting from Hemricks would likely give Uhaul a poor rating.

John W. 
Rating:
5.0

The pick up location was farther from our home than other locations but staff at the pick-up location explained it was because it was a one way rental. Appreciated the explanation and customer service!

Doug A. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Customer did not leave a comment.

Mathew M. 
Rating:
5.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

Great group of people , everything was what they said and quoted me . Super friendly and knowledgeable. I will definitely be going back to them in the future.

Tim O. 
Rating:
1.0

Transmission no good and they knew that all about money

Darryl S. 
Rating:
5.0

Very helpful and friendly staff.

James F. 
Rating:
4.0

Customer did not leave a comment.

Alexis C. 
Rating:
3.0

Customer did not leave a comment.

Rodricous S. 
Rating:
4.0

Hilly terrain

Jeanne J. 
Rating:
3.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Truck had very bad smell even when it was told to me that she tried to clean it.

Dorothy J. 
Rating:
5.0

No need to improve what you do. The service is excellent.

Monica T. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

Box inside was dirty. Transmission would take too long to shift loaded or empty. People were very nice

victor G. 
Rating:
4.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The agent at this location was very helpful.

Jerry D. 
Rating:
5.0

Not a whole lot. The truck was the best u-haul vehicle I've ever rented... by far. Everything from the tires to drivability was light years ahead of the last one I rented. It was clean and well maintained. And I was completely satisfied with my rental from my initial contact to the overall experience.

Edwin P. 
Rating:
5.0

all went well up untll i had a blowout on a tire. i am sure it was a fluke. the team has been great and i made it safely back to the store.

Daniel S. 
No reviews have been submitted for this location.

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