Customer Reviews for All Star Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Star Storage

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josephine r. on

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Customer did not leave a comment.

GEORGE H. on

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what you expect

Jackie p. on

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Rented 92 and it doesn’t exist. Walked around 45 minutes. Manager tried tell me to put my stuff in 114 and he’d fix it. Called to charge me $60 more. Rented elsewhere. Nice try on the bait and switch.

CODY C. on

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Great experience. I moved here from California and needed a place to store my large trailer while we looked for a home to buy. I called at least 20 different storage places and Eric was the best.

FLOYDE N. on

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Great place have used them twice and never had any issuse. Had easy access to my secure and clean unit.

Pam M. on

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This was the worst U-Haul experience I've ever had. I had a scheduled time for a car hauler pickup and no one was at the office. I waited an hour. I was also told by the U-haul rep online that the location would have a ball hitch for the trailer. Just to make sure I called the location multiple times and left a message with the answering service and asked if they would call me back to verify. I was never called back so when the office manage did finally arrive he informed me that he had no ball hitch to rent causing me to have to drive to another U-haul to rent the ball and come back. Meanwhile my son who was just in an accident had to wait hours for me to arrive on the expressway. I also asked when we were finalizing the initial paperwork that I would like to drop the trailer off at the Monroe, MI location. When I was done I drove to the Monroe location and they had to refuse the trailer because the documentation was done wrong. I had to instead drive it back out to the destination of origin (ALL STAR STORAGE in Newport MI). I had an unnecessarily very long and frustrating day and would like a call back to discuss compensation for the gross mismanagement.

JOHN R. on

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Good facility and staff. I was told over the phone initially I would receive my first months rent for free and then was charged for my first month. other then this, no issues.

Jeffrey A. on

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Customer did not leave a comment.

victoria d. on

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Very disappointed in U-Haul. I went with U-Haul because of a prior experience with another rental truck copmany. Would not recommend U-Haul.

Martha C. on

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a day. Dealer Eric said there was nothing he could do about the price and I was to call the regional manager Todd Estes in Monday for a credit. I left a message with Todd Estes in 8-6 with no return call. I tried Todd Estes in 8-7 and received his voice mail saying he was not available until 8-13 and to call a different number which is a wrong number. All I want is credit for the amount we were quoted when I made the reservation and not the amount I was charged. I can dispute with credit card company if you prefer / Martha Crum

joe s. on

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Train employees so they know how to use the computer system. Have more than one employee so you don't have to wait for them to finish an oil change customer before they can help you. This has happened several times at this location.

nicholas P. on

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David s. on

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Was Not open when I needed to drop off.

THEODORE K. on

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timothy l. on

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Carl N. on

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TIMOTHY H. on

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The equipment was clean but missing the rubber safety chain hook retainers. Billing was double the stated amount and since it is through a central point I have not been able to get a response to e-mail or telephone inquires.

DANAE P. on

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Very helpful and nice