Customer Reviews for All Time Food Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

The drop box UPC code did not work and there was no one to help us. I was told that I could leave my key and the next day they eould process it. I got a notice 3 or 4 days later, it was never processed. I had to go there and find out there was no person on staff to process the transaction. The cashier spoke very little English and called someone and that person complained that they had so many location to pick up from that they needed to have a a few more days and it should be done soon. I asked for some type of reassurance and the person hung up on me.

Rating:

2.0

I specifically chose a location with a counter experience but when I arrived found out that it was online only. The online experience for pickup was not intuitive and wasted 45 minutes of my time.

Rating:

5.0

Todo bien menos la aplicación no funciona bien perdí 40 minutos para tratar de entregar el camión ya que la aplicación no enviaba las fotos ni la información de entrega me tocó contactar por teléfono y enviar las imágenes por correo electrónico

Rating:

5.0

The gentleman that handled the pickup was courteous and understanding. He was very easy to work with and friendly. I would definately recommend this location.

Rating:

5.0

Nothing, Very courteous. Great customer service is it.

Rating:

1.0

Get more competent people working this location. Pick up went great. Dropping off was a nightmare as a new employee told me that I couldn't drop off there. Guy refused to give me his name and number. Sent me on a goose chase to another uhaul which made me go over milage which I was charged for. This location sucks and the employee need to be trained.

Rating:

2.0

I did not get good customer service, when will pick up and worst when dropped off. I have not received a payment receipt as yet and pretty sure I should get money back base on the mileage

Rating:

4.0

N/A

Rating:

5.0

Everything was great. Thanks Uhaul

Rating:

1.0

The cashier who was on duty was rude and not interested when I tried to return the Van, He told me that I had to use an online app to check the van in - when I couldn't get the app to work he told me it was not his problem

Rating:

1.0

I was told that someone would be there at the time I scheduled to pickup the vehicle. The lone employee didn’t know how to handle their U-Haul business. He actually said I should try going to a different location. This location is very sketchy, the people there don’t care about taking care of their Uhaul business. I had to call U-Haul and spend 30 minutes on the phone in order to get the vehicle.

Rating:

1.0

I returned the truck 1 hr late and I was charged a full day. The location owner told me that it’s the system. So the question is: how can 1 hr late equate to paying for a full day of 24 hrs? This doesn’t make sense to me or to any reasonable person. I decided to keep the truck for the remaining 23 hrs since I was being charged a full day for being late 1hr. So the problem is not the location but rather the Uhaul system. I won’t be recommending Uhaul to anybody.

Rating:

3.0

The lock was jammed and I had to get strangers for help me spray with WD 40. It was a very stressful checkin, and customer services was not helpful.

Rating:

5.0

5 stars, thanks

Rating:

5.0

It was very easy to use the tools and drive a clean truck thanks so much

Rating:

5.0

The attendant at the gas station on Rayford was super helpful and extremely nice. I would recommend him to others and I would definitely go to him again.

Rating:

3.0

Vehicle was dirty on pick up. I asked if vehicle had been checked out properly. I had a blowout and was on the side of the road for a couple hours. I waited on the phone for roadside assistance for over 40 minuets. No one ever answered. Concerns me to think what would have happened to someone who not good with technology.

Rating:

5.0

Thank you for making this a quick and easy process.

Rating:

1.0

The online app wasn’t working at drop off I called customer service about 20 fee and uhaul sill charged me