Customer Reviews for Allen Rd Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allen Rd Mini Storage

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Douglas Y. on

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Richard L. on

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The cab of the truck could use a wipe down/freshening up. Had a bit of an odor.

Richard S. on

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Ken H. on

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First they couldn't find my reservation. Then the older man had an attitude when I handed him my printed reservation. He apparently is hard of hearing as I was told repeatedly by the other associates. Who were not helpful at all. Finally got my rental for two days. Which I was quoted around $86.00. got Charged $156.00 curious why I was charged double what I was quoted. My Name is Ken Hansen gotchafishy41@yahoo.com 813 446 2181

Dominick A. on

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Good customer service.

Peter T. on

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Nothing, there was excellent service and helpful staff at my pick up drop off location. Many thanks Peter (Tierney)

Kelli R. on

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The man at the front (Michael?) was so helpful and definitely started our morning off right. ;-)

Douglas B. on

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Staff was very friendly and helpful

Barry O. on

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Manager was pleasant, experienced, efficient & professional.

Tpa E. on

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kathryn H. on

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No comments. Happy to have this available

Sandra Y. on

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Awesome service. Even with the constant delays of my move Dawn made great suggestions and was very helpful and reassuring.

amanda C. on

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Nothing at all. Everything was wonderful

CAROLYN C. on

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Armando M. on

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Candice D. on

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Super helpful and easy transaction. Dawn is the best! There isn't a thing I would change here.

Jeff B. on

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The windows were dirty..and the lock was very hard to unlock until I applied we 40

Morgan F. on

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Jessica T. on

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I was charged for pads and a hand truck that were already in the truck that I didn't ask for or use...10$ I said something to the manager she said to call haul...ugh...

LaNell A. on

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Emmett H. on

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Check in agent was very helpful and informative. Enjoyed the experience.

MANUELA R. on

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Deborah F. on

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I can’t think of anything that could have been different. The transaction was completed in a very professional manner and with honesty.

Randal F. on

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Julio M. on

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Eugene M. on

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GLORIA C. on

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Yong H. on

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Thank you very much Dawn & Mike! Your excellent knowledge of U-haul trucks and equipment made my move 100 percent less stressful. Thank you for you kindness. Customer service is excellent!

Jenny L. on

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Fred H. on

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I reserved a cargo van online to pick up Sunday 11/26, the rate I was quoted was 19.95 plus .59 per mile.. I put in 50 miles as a guess. 1. Received a call on Friday to let me know the location was closed on Sundays so I made arrangements to pick it up on Sat afternoon instead, even though that was my wedding anniversary and it kinda of pushed back our plans. 2. We arrived on Sunday and was told they didn’t have a cargo van so they gave us a 10’ ft truck but said it was .79 per mile. The lady named Dawn in the office said she would fix the rate on Monday morning to .59 per mile but anything of 50 miles would be charged at .79 per mile.. I agreed to that. Except now when I get my receipt I was charged the full mileage amount at .79 per mile. I’m not happy that A. I had to change my Anniversary plans B. I didnt get the equipment or rate I was confirmed C. They didn’t honor what they promised!!

Linda G. on

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dean B. on

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Lisa B. on

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Was charged $10 for a hand truck that I could not use because it was broken. Was charged $10 for a furniture dolly that on it said rent for $7. The truck was damaged everywhere and old. During the trip had to keep the windows open the entire way because it smelled like an exhaust leak inside the cab. The seats were so worn out you felt like you were sliding off the entire time. And overdrive never worked. Gas was at 1/2 tank but was marked at 5/8. Tried to argue about it and just gave up after the guy said it was because he made sure.

Elizabeth M. on

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Maureen S. on

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Eric was very professional, kind and extremely helpful.

Linda H. on

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Cherie C. on

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Very well organized and friendly. Kathy was very professional and everything was in order. I will use them again if I need to.

Sean B. on

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Have more trucks available more often

Tonda B. on

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Cathy was an angel I needed to finish my journey home.

george P. on

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I have used Uhaul several times in the past. This was my worst experience. First off my location for pickup was moved to a few miles down the road after i booked at another location. Second i gassed the vehicle before drop off. They claimed a fuelncharge of 22 dollars for not filling the vehicle. I have never been told that in the past and i know for a fact i put the correct fuel in. If they feel the need to nickle and dime customers like that i will never use uhaul again. This location is run by scam artists who add charges for no reason to pad the bill. So for 22 dollars you will lose my business and anyone i know i make sure to tell not to use uhaul services. Again... Uhaul lost a customer who has used their services for several occasions and years because of shady location people. Never again.

sean C. on

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This experience was amazing. The staff was very helpful and was able to accommodate me with a larger truck than originally planed . It couldn't have been easier to pick up and return. The truck was great on fuel, and road smooth. We transported a very large fishtank and the roads we had to take were not the greatest, so the fact that the truck road so smooth was an added bonus. Thank you so much.

Diane L. on

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DONALD D. on

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excellent customer service

DAvid P. on

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check the tires on a more regular basis.

Jill C. on

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Truck smelled of smoke and shook when I went above 50mph. Also was charged a $30 fuel service fee just for having them put the fuel back in the truck (does not include the actual fuel) PLUS $30 in gas for barely a quarter of a tank. I understand that I forgot to fill the tank but I used less that a 1/4 of a tank of gas and I feel like that is quite excessive. Probably won't rent from uhaul again.

Don H. on

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April B. on

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MARCO A. on

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Ryan G. on

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The lady was wonderful. Answered all my question i had. Would definitely rent again from if in area

George W. on

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KIMBERLY W. on

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Lyndsey S. on

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James L. on

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Very helpful, knowledgeable, and friendly. Equipment was modern, clean, and mechanically sound. A very positive experience. Nice job U-Haul, Allen Rd. Zephyrhills, FL.

william B. on

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Thomas A. on

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Not very clean, no one was there.

DAvid P. on

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jennifer D. on

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The fucking ovef charged me!

Lawrence K. on

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The seal on the back of the trailer leaked some. Some of our items were wet when we reached our destination. We did go through a lot of rain but we did not expect the moisture

Matt L. on

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Air conditioning on the truck didn't work. I was in a hurry so I didn't attempt to rectify that. Staff was friendly and courteous.

Astrid F. on

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Paul L. on

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JOHN S. on

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Thanks for the hospitality

Vincent T. on

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Both gentlemen working at this facility were extremely courteous and friendly. They went above and beyond their job to put me in specific trailer I needed for my job. The original trailer I reserved was not right for my motorcycle and they rearranged my reservation and got me a motorcycle trailer that was perfect. I give this location and these gentlemen two thumbs up and highly recommend them to all in the area. I will definitely use them again.

Robert H. on

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Very customer friendly!

Bruce R. on

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It was just okay someone should have gone with me when I on hooked the car dolly not after I had it on hooked

Michael D. on

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i paid cash for my rental but I was still charged 2 days rental from my credit card, now uhaul says they are sending me a check, I'm very disappointed jus not right M. DeNapoli

Lee S. on

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the only complaint I have about the whole transaction is the price. $100 per day for a tow dolly seems a bit out line when you can rent a truck for $19.95 per day

david S. on

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The service was outstanding, it was just what we needed. We'll return next time we need to transport personal goods. Thank you!

RON W. on

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Nothing

Everett H. on

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The lady at the counter was very helpful and did a great job.

Joe H. on

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Thanks to Kathy and Tim for their great service and friendly attitude during the 3 to 4 months we rented units at the Allen Rd facility.

Vincent C. on

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incompetent people at this location.

Randall K. on

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Betty S. on

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Jim V. on

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Tim was very friendly and helpful.

Betty S. on

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JAMES M. on

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I really think that when you bring back a unit early there should be a credit for doing so.

Eric R. on

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Staff at this location very helpful. And they went above and beyond to make my U haul experience pleasurable.

Miki D. on

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HERMAN B. on

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Everything worked out great.trailer perfect size for my car.

Michael R. on

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