Customer Reviews for Allens Discount

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allens Discount

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Barry C. on

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guy in the store was clueless, location had little room to navigate. i had to make a 5 point turn to leave the parking lot. also i’m a bad part of town.

deepak K. on

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deepak K. on

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Andrew H. on

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I had scheduled my pick-up for 9 AM. I got to the location at 8:55. Another customer was there and said the owner usually gets there between 9 and 9:30. He got there about 9:05. Then his computer was down or something so I had to do everything over the phone. When I got to my house, I had to completely sweep the truck out.

Christopher T. on

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joseph C. on

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The person did not show up at 9 am. The cab of the truck was dirty. You could not tell the mileage on the truck since there was a set ice message on the screen.

migel N. on

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Maira P. on

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steven B. on

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Do not reserve any thing. That is a waist of money. I needed one in a location that i reserved. It was not there. Calling at approx 5 pm the day before gives me little time to improvise.So what did i get? one in another town away which added miles to my driving distance which requires more gas. My trip for a day was over a hundred dollars not including gas. Do not be fooled by the Bait price. The truck was clean yes. The Air conditioner Did not work. It should have been im in Florida and its 80 outside. The Place i was sent to .The gentleman was very nice and polite. Unfortunately the place it was at i would not be caught alive on the street after dark. So if god willing i will never use uhaul again.

perry F. on

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mark A. on

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Convenient store and was no help dropping the trailer in a location in a unlevel lot

Mesindo F. on

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Quicker paper work

JAYMES P. on

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Steven K. on

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Not well organized. Not there first priority.

Lana S. on

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Thank you!!

rosemary R. on

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We just a miscommunication between us

Bret L. on

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When I first received a confirmation, the time was too late. After I requested an earlier time, I was given one but at a different location that I didn't notice in the email. But when I went to the original location, the owner did a fantastic job of getting me the truck assigned foe me at the time I needed it. However I do have to find out why my account was charged more than the invoice sent to me says :-).

DON G. on

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Was prompt to come out and greet me and complete the paperwork.

Howard F. on

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Only two items available to rent. Agent friendly enough but did not come outside to assist or check the hook-up of the trailer to my truck.

deepak K. on

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julia W. on

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I was told I could pick up at EagleHaven Storage, but when I arrived, I was told to go to Allen's Discount. When I arrived there, I was told I'd have to wait 15 minutes for the owner. It delayed me by almost an hour. which was very inconvenient, for me and my 4 friends who waited at my house fo the hour.

WILLIAM C. on

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Was not my requested location with reservation. A dump of a convenience store with a rude person handling my check in. I pre-booked blankets with online order, none were available.

MICHAEL C. on

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I was told to make the truck/trailer combination myself, even though the 6'x12' trailer requires two people (or specialized lift equipment) to pick it up and attach to the trailer hitch. I wasn't familiar with the Ford electrical connection and wasn't able to hook up trailer lights. The employee did not provide any assistance and walked off leaving me to drive off w/o any trailer lights. Best to avoid this facility altogether.

RAMMY A. on

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Abelardo G. on

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Hassan B. on

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RORY S. on

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VERY POOR CUSTOMER SERVICE!! PERSON DID NOT SPEAK ENGLISH VERY WELL...VERY DISSATISFIED!

Justin E. on

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The truck seemed to run well and was clean, however, the ABS warning light and the Parking Break light would turn on frequently while driving. While the truck handled fine, it was a bit scary to see the ABS break light turn on while driving on the interstate at 65 miles an hour.

SUSAN H. on

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The guy inside the store just shrugged his shoulders and said, "I don't know anything about this" when I asked if he could come out and unhook the UHaul trailer from my truck. My daughter and I had to get some guy standing out on the street to lift the trailer off. Don't go to Allen's!

DANIEL R. on

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Owner did not enter my drop off info and I had u-haul personel calling/texting me asking me why I hadn't dropped off the truck when I dropped it off the day before.

Dale B. on

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MICHAEL D. on

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GLORIA S. on

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there is not an office or counter for personal information. This is a store which seems to be busy with all type of people. I would not be confortable there at night or alone

NICOLE P. on

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andrew J. on

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The truck was rerouted from a decent location to allens which is in a super dangerous area with drunks and addicts every where.Truck had not been swept out.

Ricky P. on

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MR. SALVADOR B. on

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Carrie J. on

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PATRICK B. on

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Could not find store in dark, no uhaul lights just small sign that you could only see uhaul sign coming from opposite direction. I found that since i overshot the facility. Upon waiting for me to put key in drop box along with contract, person who went with me to take me home was approached by a person with a CHAINSAW and gawking at him and another guy came out yelling that the store was closed. Very scary individuals. I would drive 510 more miles away to drop off truck in the future never will go back there unless in daylight and would want to have a gun with me for protection. area not fenced may be good idea for that, was afraid to leave truck since it was a saturday night and by monday morning I was worried something would happen to the truck and i would be held responsible. I called owner of facility and told him of my experience. He denied anything would ever have happened at his place and sounded like he did not believe what i was telling him.

JAMES H. on

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Very clean restroom. Cudo's to manager and staff!

OSCAR LAVON E. on

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ANALIZA R. on

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Th elady manning the station was chatting with friends but did not help in any way. It seems that she did not know what to do and did not report that the vehicle we rented was already returned. She did not even bother to check if there was additional equipment rented. If did not tell she would not know that we rented a dolly as well and it should not be left in the vehicle.

OSCAR LAVON E. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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George L. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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TYRONE P. on

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OSCAR LAVON E. on

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BRADLEY L. on

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I made a reservation a week in advance and the truck was not available at my location. I had to drive across town to get one at another location. Very inconvenient for me because it was a waste of a half a day.

OSCAR LAVON E. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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kerry F. on

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They were helpful and pleasant, but didn't seem to know anything about what they were supposed to do.

OSCAR LAVON E. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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OSCAR LAVON E. on

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DAVID L. on

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This is a bad section of town. The dealer was fine. This was not the original dealer I started with. The original one was in Winter Haven on Cypress Garden Road. At a Gas/Quick Mart type place. This person was very rude. Kept putting every other person that came in in-front of us. He had a problem with everyone. Also I picked where I wanted to pick up because I was familiar with the location and had good service but was sent to another one. I also got no call from U-haul letting me know the location had changed. I was on the road by the time I got an e-mail letting me know the location. I also had an issue with the time. I needed it first thing in the morning or I need to change to the day befor.

OLEG S. on

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on

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The A/C did not work.. I do think the charge for the milage was a little to high.. I know we have to make some money, but that was a lot just to move across town