Customer Reviews for Allens Hardware of Clay City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allens Hardware of Clay City

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Earl J. on

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david w. on

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It took 2 weeks to take the extra money out of my account not kool at all

James O. on

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Colleen K. on

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It isn't the location as much as the inconvenience of not being able to pick the uhaul up at one of the stores near I64. And I wasn't told the store would be closed or that I would need a code for a lock. So I panicked when I drove up and the store was closed. And I was thankful I had wrote the number down. Also I was told uhaul would add miles because of the inconvenience. But when I called back to add the miles the person I spoke with said no. Then I was charged over $80 for extra mileage. That is very poor customer service to tell someone one thing then change it and charge them that much money. And that little spill at the beginning of the phone call about we record this so we can keep our "promises" is a lie. I think you should keep your promises and the $80 should be refunded!

Adam P. on

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The 30 Black Creek Rd Clay City location was nice and the staff was very friendly. There was a problem with the computers the day I was in there and it took awhile to fumble through things, but a good experience overall. However, my original rental reservation at 121 MASTERSON LN in MOUNT STERLING was not pleasant. I received 2 confirmation times, 11am via voicemail and 10am via email, and unfortunately I based my reservation time on the voicemail and did not verify the time prior to arrival. I arrived at the location at approximately 10:57am and was informed that the rental had “just left” with another renter. The associate informed me that he “usually holds a reservation for 30mins past reservation time. After speaking with customer service on the issue, the call resulting in my erroneous voicemail confirmation time was submitted for review, however I have yet to receive a follow up.

Jeff l. on

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Special thanks to the U-Haul Stanton KY location for their invaluable assistance in locating an available trailer. Thanks, Pam.

Amanda B. on

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oscar j. on

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Chelsea A. on

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Tollie B. on

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Nice people to deal with.

Alicia T. on

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darin P. on

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MIKE M. on

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No one there had to put key in drop box,had to drive an extra 48 miles to drop truck,plus had to pay someoned to pick me up after trick drop

Arthur N. on

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Tina H. on

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DAVID T. on

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Darrell R. on

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Paula B. on

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I thought I was renting the truck for 24 hrs. Picked it up at 8am and had to return it at 2pm, only drove about 36 miles charges total about $88. Plus gas fill up. I don’t think the problem is Allen’s Hardware, it’s Uhaul.

Greg M. on

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travis c. on

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