Customer Reviews for Alliance Energy Industries

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alliance Energy Industries

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shirley M. on

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Cindy at Alliance gave excellent customer service. Thank so much, Cindy

KENDAL W. on

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Customer did not leave a comment.

Tonia R. on

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Workers need to check when they are brought back. I was over charged for mileage that I didn’t use. I’m not working right now so the amount they took out was not right so I couldn’t pay my storage fee. This put a lot of hardship on me.

Sharon C. on

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Customer did not leave a comment.

Kay S. on

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My reservation was for 8:00 AM. There was no one there to check me in. I had to wait about 15 minutes for someone to call and okay me getting the key.

LaSharon H. on

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Thanks everyone was very nice and helpful

Sylvia B. on

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This is the 2nd time this location has inconvenienced me with no one present to handle dropping off or picking up a trailer.

Stephen R. on

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You should remove your uhaul affiliate from here. It was poor service and a dirty truck that leaked.

Mary R. on

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Customer did not leave a comment.

Peter H. on

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This is not their primary business and it comes second.

Beau M. on

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These people are extremely helpful and professional

chris D. on

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charlotte L. on

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Justin C. on

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The appointment was for 8:30 and the employee did not arrive until 9:00. They did not have all the equipment I rented and I had to go to another location to pick that up. It took over an hour just to get the paperwork done. She was having to check out customers at the gas station while trying to take care of my rental in between customers.

Christina P. on

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Make all employees more aware on how to except returns.

Tabitha S. on

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Customer did not leave a comment.

Patricia W. on

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Very unprofessional. They want check trucks In or out.

Melanie D. on

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The only reason we drop off here is because my dad lives nearby. There really isn't anyone onsite who can help you, they just say to drop it off and leave, there's no check and balance while there to make sure you are good to go, etc. I've dropped off at this location twice and felt uneasy about it both times. Some type of assistance or information for the convenience store attendants would be nice. Otherwise, the location is easy and convenient.

greg S. on

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Staff is very unprofessional.. also, there is only one employee in the whole store to do Uhaul, operate the register, operate gas pumps and accept orders from incoming vendors. The time it takes to rent something is absurd. I am in the system and it still takes no less than 30 minutes to rent something. The guy that owns this alliance also ownes all of the Uhaul/alliance energy locations. They are all unprofessional, unclean and hard to deal with. It’s a shame that this is who has taken over the uhaul locations in my area. I Cannot be more disappointed.

Sulmi C. on

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Customer did not leave a comment.

Richard O. on

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The site of my pick up seemed dis-organized. They had had my reservation but couldn't give me my contract. Promised to email my contract which I never received. An hour after I picked up my trailer I received a phone call asking if I was still interested in renting the trailer.

angela L. on

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Air needs Freon.

Bob B. on

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constance B. on

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Elideth M. on

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Richard B. on

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Wayne L. on

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Jimmy W. on

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Jimmy W. on

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tamara N. on

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All U haul locations need to be on one accord with corporate U haul. I had so many issues for two weeks. Corporate was telling me one thing and local was telling me another. The day before I was supposed to move I was going to get my U-Haul just to find the place was closed after i talked to someone the same day who said that all locations were open til 7. No one offered any help so i ended up getting the u haul the same day i was supposed to be moved out, which caused a lot of stress. The location I picked up at was fine. The experience from overall services was horrible.

Lacoya W. on

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Nothing

bobby G. on

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Customer did not leave a comment.