Customer Reviews for Alliance Energy Industries
(U-Haul Neighborhood Dealer)

320 reviews

313 S 16th Ave   Laurel, MS 39440

(601) 778-4162

Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(601) 778-4162

313 S 16th Ave
Laurel, MS 39440

Services at this Location:

Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

More input.at.this.loction

STANLEY R. 
Rating:
1.0

The location is a sketchy gas station in Laurel MS

RYAN W. 
Rating:
3.0

Provide more one way trucks from highly populated areas.

Michael L. 
Rating:
1.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

kevin A. 
Rating:
4.0

Customer did not leave a comment.

Stephanie J. 
Rating:
2.0

I DID NOT RECIEVE ANY NOTIFICATIIN OF FINAL CHARGES OR CHECK IN.

Rhonda D. 
Rating:
4.0

Customer did not leave a comment.

Trina H. 
Rating:
3.0

Crowded parking. Employee had to move her car so I could park and I could tell she was not happy! It was awkward.

Tammy B. 
Rating:
4.0

This is the 4th time that I've rented a trailer from this location and I've never had a bad experience.

KENDAL W. 
Rating:
2.0

They had no idea I was coming. Of course it was all over the phone so they couldn't inspect trailer or help see if the lights worked which I couldn't plug in because I don't know how many vehicles still use the old 5 prong plug. The trailer number I was supposed to get wasn't there and the person I was talking to couldn't understand that there was only 1 5x8 trailer on the lot. Overall not a happy person.

James P. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
1.0

Customer did not leave a comment.

Tyrone D. 
Rating:
4.0

Customer did not leave a comment.

Ethel N. 
Rating:
1.0

The owner or the store that you are located at was very rude to many customer

Latricia T. 
Rating:
5.0

The truck had a little dirt inside the cab but the lady who rented the Uhaul is very nice. This is the second time I have rented from this site and she has been very kind.

fredrica B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
1.0

Customer did not leave a comment.

Deloris S. 
Rating:
5.0

Although I hope to never have to move again, my experience start to finish was amazing. Needs were met above and beyond!!

Marion G. 
Rating:
3.0

Easier exchange to take possession of item

donald S. 
Rating:
1.0

For starters I had to manukau move a trailer out of the way. I had to get them after I moved the trailer to move a truck out of the way. No one would help back me up to the trailer. To help the next person someone at this place should be able to make sure the right size ball is being used. Make sure to help direct the person to trailer and help hook it up. I did all this on my own no help what so ever. I will try to never use this location again. They didn't even ask if I needed help. This place was bull crap!

Bruce S. 
Rating:
1.0

Customer did not leave a comment.

miranda P. 
Rating:
5.0

Customer did not leave a comment.

paulet K. 
Rating:
5.0

Cindy at Alliance gave excellent customer service. Thank so much, Cindy

shirley M. 
Rating:
4.0

Customer did not leave a comment.

KENDAL W. 
Rating:
3.0

Workers need to check when they are brought back. I was over charged for mileage that I didn't use. I'm not working right now so the amount they took out was not right so I couldn't pay my storage fee. This put a lot of hardship on me.

Tonia R. 
Rating:
3.0

Customer did not leave a comment.

Sharon C. 
Rating:
3.0

My reservation was for 8:00 AM. There was no one there to check me in. I had to wait about 15 minutes for someone to call and okay me getting the key.

Kay S. 
Rating:
5.0

Thanks everyone was very nice and helpful

LaSharon H. 
Rating:
1.0

This is the 2nd time this location has inconvenienced me with no one present to handle dropping off or picking up a trailer.

Sylvia B. 
Rating:
1.0

You should remove your uhaul affiliate from here. It was poor service and a dirty truck that leaked.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
3.0

This is not their primary business and it comes second.

Peter H. 
Rating:
5.0

These people are extremely helpful and professional

Beau M. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

Customer did not leave a comment.

charlotte L. 
Rating:
1.0

The appointment was for 8:30 and the employee did not arrive until 9:00. They did not have all the equipment I rented and I had to go to another location to pick that up. It took over an hour just to get the paperwork done. She was having to check out customers at the gas station while trying to take care of my rental in between customers.

Justin C. 
Rating:
2.0

Make all employees more aware on how to except returns.

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Tabitha S. 
Rating:
1.0

Very unprofessional. They want check trucks In or out.

Patricia W. 
Rating:
3.0

The only reason we drop off here is because my dad lives nearby. There really isn't anyone onsite who can help you, they just say to drop it off and leave, there's no check and balance while there to make sure you are good to go, etc. I've dropped off at this location twice and felt uneasy about it both times. Some type of assistance or information for the convenience store attendants would be nice. Otherwise, the location is easy and convenient.

Melanie D. 
Rating:
1.0

Staff is very unprofessional.. also, there is only one employee in the whole store to do Uhaul, operate the register, operate gas pumps and accept orders from incoming vendors. The time it takes to rent something is absurd. I am in the system and it still takes no less than 30 minutes to rent something. The guy that owns this alliance also ownes all of the Uhaul/alliance energy locations. They are all unprofessional, unclean and hard to deal with. It's a shame that this is who has taken over the uhaul locations in my area. I Cannot be more disappointed.

greg S. 
Rating:
4.0

Customer did not leave a comment.

Sulmi C. 
Rating:
2.0

The site of my pick up seemed dis-organized. They had had my reservation but couldn't give me my contract. Promised to email my contract which I never received. An hour after I picked up my trailer I received a phone call asking if I was still interested in renting the trailer.

Richard O. 
Rating:
4.0

Air needs Freon.

angela L. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

constance B. 
Rating:
5.0

Customer did not leave a comment.

Elideth M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Wayne L. 
Rating:
4.0

Customer did not leave a comment.

Jimmy W. 
Rating:
3.0

Customer did not leave a comment.

Jimmy W. 
Rating:
3.0

All U haul locations need to be on one accord with corporate U haul. I had so many issues for two weeks. Corporate was telling me one thing and local was telling me another. The day before I was supposed to move I was going to get my U-Haul just to find the place was closed after i talked to someone the same day who said that all locations were open til 7. No one offered any help so i ended up getting the u haul the same day i was supposed to be moved out, which caused a lot of stress. The location I picked up at was fine. The experience from overall services was horrible.

tamara N. 
Rating:
5.0

Nothing

Lacoya W. 
Rating:
5.0

Customer did not leave a comment.

bobby G. 
Rating:
5.0

The lady that I talked with on the phone was very helpful and knowledgeable. From beginning to the end she was able to handle every aspect of the rental and was very nice while she did her job. That is something that is missing these days. I'm sorry that I can't remember her name but her customer service was above and beyond what is required. She was great!

Chester T. 
Rating:
3.0

Customer did not leave a comment.

Peggy Sue G. 
Rating:
1.0

I made reservations well in advance to pick-up in Meridian Mississippi and was notified a couple of days before pick-up date that I would have to travel over an Hour one way to pick-up my requested equipment. I was told on the Phone I would receive $50.00 and additional mile for the inconvenience, which was insufficient. On a Move to Washington D.C. in 2016 U-Haul allowed me to Drive a 26 ft. moving truck from Georgia without a working horn (Safety issue) would not fix the issue.

William F. 
Rating:
2.0

Location was also a convenience store. The clerk also operated the counter so she was back and forth between the register and us Uhaul customers. The wait time was unacceptable.

jeff M. 
Rating:
5.0

Excellent experience. Thank you.

Kirt B. 
Rating:
5.0

Customer did not leave a comment.

nikki H. 
Rating:
4.0

Customer did not leave a comment.

Irvin K. 
Rating:
5.0

Customer did not leave a comment.

Cindy K. 
Rating:
4.0

recommend on change

bonnie D. 
Rating:
5.0

Customer did not leave a comment.

bobby G. 
Rating:
5.0

Keep up the good work.

Irvin K. 
Rating:
5.0

Hire an extra person so it doesn't take an hour to rent a tow dolly.

daryl F. 
Rating:
5.0

This was not the original drop off location i requested - when we arrived, no one was there. Poorly located, phone message was not returned. The location above is where we dropped off the equipment-those folks were fantastic, helpful, friendly.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Shana S. 
Rating:
1.0

Picked up truck that was filthy in the cab, had about 2 dozen blankets in back with 2 dollies the lady was very rude I was picking up truck a day early and argued with me that it was not approved when I had my email confirmation pulled up and showed her.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

ERICA B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN Q. 
Rating:
2.0

No one came to make sure that I had it hooked up correctly. I am a single woman and I expected someone to help me hook it up. I did not have the hitch completed locked and it bounced off of the ball hitch. It could have been really bad.

Beth H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
2.0

Was told we could pick up the unit on Saturday 8:00 am. We was there at that time waited 35 minutes for the employee to show up for work to do the transaction. She never did so we had to do it over the phone with someone else. I have to say the employee inside the store not sure of her name but she was excellent in trying her best to attend to our needs and the other man that was dropping off a unit. Seems to me like she is more responsible and should be in charge of that position. Very friendly and apologetic.

Janet C. 
Rating:
4.0

Customer did not leave a comment.

Wayland B. 
Rating:
2.0

I was told the price per day and that once I returned the unit at the 24 hr drop off location the rental days would end. At actual day of pick up was then told a 4 day minimum charge would apply. Definitely misleading

Scott H. 
Rating:
2.0

Pick up was fine. It was during the rental that was a nightmare. Could not get any help when trying to extend rental. NO ONE knew how, when, where, why, or how much! Had to call 15+ times on Sat & probably half that on Mon. Ridiculous! Other than that, the process & rental was a pleasant experience.

Mandy S. 
Rating:
5.0

They identified that improper hook up by the place where I picked up the Uhaul did significant damage to the bumper of my truck.

Allen T. 
Rating:
4.0

This sight was chosen at the last minute after we had trouble with our original drop off location: New Look Auto Body, 648 Cross Street, Laurel, MS. I WOULD NOT RECOMMEND NEW LOOK AUTO BODY TO ANYONE!!!! RUDE, RUDE, AND MORE RUDE!!! You need to train and educate these employees on customer service. I will also be warning people about this location on Google Reviews.

Randolph J. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Stacie W. 
Rating:
5.0

Don't charge for unused and unopened furniture covers

Robin M. 
Rating:
4.0

Customer did not leave a comment.

Brenton S. 
Rating:
5.0

I had an awesome first time experience with this company/location. Ms. Cindy was the best!

ASHLEY M. 
Rating:
5.0

Good experience;

Marcus M. 
Rating:
5.0

N/A

PAMELA J. 
Rating:
4.0

I requested a dolly and it was not an included in my order and none available at pickup location

Bobbie M. 
Rating:
5.0

Customer did not leave a comment.

Bart D. 
Rating:
3.0

Customer did not leave a comment.

MELINDA F. 
Rating:
2.0

Customer did not leave a comment.

kenny T. 
Rating:
2.0

Make sure equipment is available before being charged for equipment.

Chris R. 
Rating:
2.0

The rep was not too friendly, and she had to tend to other customers in the store while tending to me picking up the UHaul.

Sherrian L. 
Rating:
5.0

Customer did not leave a comment.

Jared R. 
Rating:
3.0

car transport hitch was damaged -- had to exchange at different location. No furniture pads, but billed me anyway. Woman was very nice but location was understaffed -- had to hook up car transport to truck and load car onto it without assistance. Not easy in a gas station.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie B. 
Rating:
3.0

Customer did not leave a comment.

james M. 
No reviews have been submitted for this location.

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