Friendly staff
JOEL B.
Customer Reviews for Alliance Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck ran well, no issues, just lots of dog hair in the cab. Love dogs and am used to dog hair but a good cabin sweep would have been appreciated. Otherwise we had no complaints and was pleased with the service.
Dee M.Manager ( Steve ) was helpful and helpful Knowing he cared about me having a safer trip Yes , I would use this location again
Ted W.No one was at this site either. I didn't want to just drop off the trailer without anyone being there. Was not sure where to leave it. Just hoped it wouldn't roll away.
Tracy W.I arrived at Steve's Uhaul in Bend on Saturday am. When I started the truck I went back in to office to care of paperwork. Back to the truck, it was locked and running. Steve had no spare key for this truck, AAA doesn't do UHaul and he said it could be six hours before GoUHaul could get me a key. so, Steve took me down town in his car and we went to a locksmith, they made a key, back to the truck, opened the door and away I went. Steve obviously went way out of his way to help me. Very good service, above and beyond. Of course I'll get my next rental from Steve's UHaul on 2nd street in Bend. thank you Steve.
barry E.Very good
carlos A.They told me to park in a spot that was taken when I arrived. I parked near the front door and I hope that was okay!
Paige B.This was the first time I used the app to pick up my U-Haul. This location had everything set up really nice and the whole process was very user-friendly.
Wendy P.Another great experience with Steve and his crew at alliance. They are always so accommodating and willing to answer questions. We added a storage unit this time and it was such a smooth experience. Highly recommended!
Sarah H.The truck was HORRIBLE and should NEVER have been used for an out of town move!!!!
audra S.No parking to return and no one on staff
richard R.No improvements needed . Excellent customer service. Location could use more parking but they work great with what they have. Will definitely rent again from this location.
robert H.We can always count on them to have the truck ready to go and they have been so helpful.
Sarah H.There was no option in the app to not say it was 3/4 full of gas. It was under a half tank at the beginning. Filled to there and got over charged. Thing chugged though in a foot of snow. Had to un bury it before leaving the rental lot.
Jocelyn R.Great service even with the weather being brutal. Sarah was very helpful.
David W.When I came to return the truck, the place was closed. A sign on the door said, “back at 3:30.†It was still closed at 3:30. I decided to return the truck using the app. That was a nightmare. I had to install the app multiple times to get it to load properly. Once it did, it was not user friendly at all. It took me about 20 minutes to get all the way through it. I would definitely never use this service again. Even by the time I did all that, no one returned to open up the business (even though they said they were open until six.) Very frustrating experience.
Deborah L.Closed and no one in the office. Returned the truck yesterday and still have not received checkout info a day and a half later. 2nd time same experience.
Marcel D.After the years first snow I was dreading getting into a cold uhaul but they had it warmed up for me when I arrived. I should not have been surprised, they always go above and beyond!! They remain the gold standard of customer service in my book. Thank you!!!
Sarah H.Great, friendly service and quick check in and out.
William P.I had a great experience. Driving through the storage alleys was a little tight but I didn't have any problems. It helps if you're a confident driver. Towing is not for rookies.
diedra P.Very helpful staff! Easy to p/u & drop off!
Jennifer H.I was told when I got the vehicle, that the tank was full. I drove the vehicle a total of 12 miles and when I went to fill up it took 5 gallons of gas. There is absolutely no way the truck had a full tank when I initially picked it up. I don't really care about the few extra dollars to fill it up, but I don't appreciate being lied to.
spencer H.Super easy to reserve, pick up and return!
Kathy K.Great customer service at both locations.
Bryon S.Parking for check-in and leaving your own vehicle is almost impossible.
Christopher B.Great service and equipment was clean
PRESTON W.No one was there when we dropped off the truck, but we used the app to document the drop. Tough finding a parking spot for the truck, it was not visible from the office.
David M.Clean location reliable and clean equipment amazing customer service thank you
Tyron N.Location is clean equipment excellent condition customer service outstanding.
Tyron N.Really great service.
Tom A.parking is limited but service was excellent. vehicle was already running and ready to take when i arrived. Staff was courteous and helpful. The UHaul app is a different story unfortunately- quite glitchy and not common sense
stephen H.It was easy peasy for pick up and drop off. Thank you to the manager!
Karen K.Steve, was very helpfull he was great.
Ivan G.Fast checkin and very helpful support staff. Made this an almost effortless process.
Beau R.The parking was a little tough… but space is limited, And the people were super kind.
Kelly H.Outstanding customer service with very friendly staff thank you. Location is very clean
Tyron N.They always go above and beyond to help with whatever they can do to make the process easier. This is our favorite place to rent from. Thank you for always being to great!
Sarah H.The employee who I picked up the trailer from was very friendly and nice to deal with.
Ed H.Great attitude at both drop off and pick locations!
John H.Phone app didn't work. The first Customer service rep was mean and hung up on our reference person and cancelled our reservation and it took us over 2 hours to get our truck. Person at the location was nice and friendly. Truck was on bad shape... Engine light was on.
Thomas H.Used this location before.
DUANE W.Great customer service and location.
Linda H.It was really upsetting because I asked for a 9ft cargo van and I got something smaller. Unfortunately that didn't work for me. I had to take many things apart that is time consuming to put back togethwr
Victor O.It was too bad I was charged $30 for gas when I only drove a small amount around town. The end result of the charge was very high just for a single day use.
David C.Access is difficult at best. No one was there when I went to drop the equipment off. The driveway was plugged with other vehicles that customers had dropped off.
Robert T.I had a fantastic experience with this U-Haul rental! The customer service was top-notch, the rental process was smooth, and the vehicle was in great condition. I'll definitely use them again in the future. Highly recommended!
Sarah H.Great customer service. Very easy transaction.
Mark A.Truck was junk. AC did not work, Drive window crank handle broken, low voltage plugs to charge phone did not work, headlights were very yellow )old) and provided very little light at night. So poor I was not able to drive in the dark. The dealer had several newer trucks, but refused to assign one to me. I will avaoid UHaul rental in the future and never recommend UHaul to anyone.
Kevin B.The staff were friendly and the check-out/check-in process was fairly quick.
DAVID K.Only spent 10 minutes dropping trailer.
suzanne B.Pick up on app is not user friendly
Steffan P.Awesome service thank you
Tyron N.Online checkin takes longer than doing it at the counter. Would be nice if UHAUL webteam could simplify without having to store Drivers license securely. Alliance storage Location was and is always excellent. thank you
Brad E.Thank you
Troy W.Sierra Tire and Trailer was great. But UHaul corporate was horrible when my truck broke down and I was trying to return the trailer I had rented on time it took from noon to nearly 4:00 to finally get assistance. I was redirected, hung up on, return calls didn't happen. Finally, the SanFrancisco location got corporate and arranged to get the trailer picked up and returned. A bit late but returned.
RICHARD J.I showed up at 1:30 pm. Sign on door said someone would be back at noon, but no one was there at 1:30. Parking was difficult, they never answered their phone.
Marcel D.courteous, welcoming and helpful
Linda H.It was a 3 day weekend and I wasn't aware the office would be closed.There was no notification prior so it really put me behind because I had to do self-check in and it was very difficult for me.
Mary R.Good customer service, fast, helped my hook up the trailer
Ryan P.Easy in and easy out.. Efficient use of my time. Appreciate your service.
payson F.We moved out three months ago. We thought this unit was very reasonably priced for our needs.
MT. H. | Overall ExperienceThank you for your great customer service and I feel the protection of my belongings we're at the utmost importance to Alliance Storage.
TONY D. | Overall Experience