Customer Reviews for Allison Lane Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allison Lane Auto Care

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Roy G.
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Customer did not leave a comment.

Cindy E.
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Super Sweet Folks! Thank you!

Kenneth G.
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DANIELLE W.
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Terry B.
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Great company..keep up the excellent work.

Shirin M.
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Will not rent from uhaul again. Battery died 5 times and finally had to change battery.

Kelly H.
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Customer did not leave a comment.

Dan T.
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Everything was perfect!

KELLY C.
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.99 per mile is High, too high

christine R.
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DENISE F.
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Devin S.
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KEITH S.
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Friendly, kind and helpful staff. Well organized location.

Gilmar S.
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Jonathan V.
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Andre G.
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Nothing needing improved; customer service was extremely pleasant and everything worked great

Brad L.
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Julie T.
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robert W.
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dusty C.
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I will not use U-haul again!! On two occasions I have had a poor experience. On both occasions, I had reserved my truck and supplies well in advanced and had been given confirmation that my truck and supplies would be available. On both occasions I was lied too. The first time I had to travel to a different location to pick up moving pads. The second time I had to travel to a different location to pick up a truck which was larger then the one I had ordered. I was told that there wasn't a 10 foot truck available anywhere and that the only truck they could provide was a 15 foot truck in another location. I will be using Penske or Hertz in the future.

Malisa J.
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Do a walk through to check the truck

danny H.
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matthew B.
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Sarah R.
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Zane H.
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David E.
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5 by 9 motorcycle trailer hauled really good .never bounced with my Harley on it .drove 649 miles no problem thanks uhaul I appreciate it david

James C R.
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These folks are so easy to work with - that's why go extra miles from Louisville just to rent from them!

Courtney G.
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Customer did not leave a comment.

Jarrett S.
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Everything was perfect. Thank you!

Nelson Y.
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The service from this location was great. The people were very nice and helpful. There was a problem with some items getting wet from a rain storm during transport, but they were helpful and gave me a number to call to report the problem and submit a claim.

Ashley C.
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I reserved a uhaul truck the day prior at your eastern Blvd location in southern Indiana. For 10am pick up. Less than 30 minutes prior I was left a voicemail that my reservation was moved to 2:30pm. I didn't see the message until after I talked to the employee at the location. I needed the rental for an appointment to pick up furniture that was arranged weeks in advance due to covid restrictions. If I missed this appointment I would have to wait 1-2 weeks to schedule another one. I called the 1 800 number and they found me a 17ft truck at a nearby U-Haul location on Allison lane. So I then I had to drive across town to that location. Once I arrived to pick it up the lady at that location said she just rented it, even though it was supposed to be reserved for me. So that's 2 reservations that U-Haul failed to give me a vehicle. You promise a $50 Guarantee- I would like to see that. I traveled out of my way, farther than I needed to when I have to pay by the mile anyway. Would not recommend. Will leave other social media reviews.

Randy H.
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Jim S.
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Always great customer service. Very professional and helpful. I would recommend them to anyone looking for a u-haul.

Jammie W.
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Make sure all of the other U-Haul locations have as friendly and professional service as Allison Lane Auto Care.

Billy G.
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I reserved at one location after being told the equipment was there then got a phone call and was informed I had to pick up at a different location then upon return the return app would not work after everything I went through I was still charged full price very disappointed overall

Dale C.
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shawna B.
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I had order a furniture dolly and pads and they didn't have them to give me

LISA L.
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David S.
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Allison Lane Auto Care owners were very polite, helpful and efficient. I would definitely be comfortable renting equipment from them again. Very pleasant experience

Stephen M.
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This has nothing to do with the location, but I was very disappointed that my pickup location kept changing from where I reserved it and I eventually had to pick it up in another state 25 miles out of the way (50 miles total) and also required that I pay 2 tolls. Other than that, things were great.

Nicholas S.
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Customer did not leave a comment.

Jennifer B.
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The people who run this are very friendly and helpful!

Sametha L.
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Everyone was very friendly and nice.. Would rent a uhaul from this location again, thanks.

Felice T.
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They're really nice

James L.
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Just keep up what you're doing. Helpful, caring and courteous staff that I've trusted for years.

Danashay B.
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Customer did not leave a comment.

Gregory M.
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Nice clean vehicle, quick efficient service. I will rent here again.

Greg B.
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Malinda K.
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greg R.
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kenneth C.
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Jeffrey G.
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Bridget D.
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The customer service at the location was great. We will definitely use this location again, if the need arises.

Michael W.
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christy P.
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The lady that helped up was very helpful and sweet

ed H.
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This is a fantastic location that could not be any better. I am a repeat customer to this specific location and will only rent from here.

John S.
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Excellent service

Ellen B.
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No improvement. Process was flawless, and I don't say that often!

Nhut T.
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Friendly and good customer service.

Alex H.
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The inside of the truck smelled like marijuana.

Greg B.
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donald G.
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Michael C.
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They are very polite and well prepared at this location. Very smooth transaction.

Jesscia S.
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Robert T.
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The drop off on Sunday when this location was closed was difficult. The uhaul app did not work. I called for technical support but was put on hold for over 30 minutes. The technician that finally answered was able to assist me in yhe return, but the app did not work as it should have

Ken R.
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Cameron S.
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Timothy W.
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Shalene S.
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Lori P.
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Very friendly, and courteous customer representative. Super smooth transaction. Will no doubt recommend them to others.

Tiffany W.
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No complaints! Easy and quick process! Extremely friendly people!

Lonnie S.
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Roy J.
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Good job

Nicole B.
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Customer did not leave a comment.

DEBRA L.
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Jerry B.
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Thanks to Barbara for her help and quick service truly a pro at her job

Kenneth A.
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Richard K.
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I enjoy renting at this location because of the great friendly customer service and knowledge of equipment.

Ulysses M.
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Sherry R.
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Drop off on Sunday when they were closed was a breeze with the U-Haul app!

Richard D.
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Both the people that helped me were extremely friendly. Thanks!

Aislinn W.
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Shannon S.
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The rental lady was very nice. I will definitely use this location again

Henry J.
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Brett S.
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Jill G.
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Chad C.
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Alan B.
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Nice and helpful!

LANCE W.
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Frank R.
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MILLY F.
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Always a great experience. We have tried other companies and there is no comparison. We have moved 18 times and U-haul is by far the best.

Jason T.
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Truck was not ready at Reservation Time had to wait over 1 hour, Not the Locations Fault and my 25.00 voucher was not applied to my bill From the Previous weekend not having a truck to rent at all .. Very Poor Planning on U-Haul ..

Roy H.
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Customer did not leave a comment.

Michael S.
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CHARLES G.
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Don't tell them to pick up in Louisville KY on Sunday at 3:00 pm Then wait for me to show up to tell me they don't have one for me. Make me go to Indiana the next day Don't tell me to use Colorado truck then pick up the car hauler and be told to can't use it?

Charles R.
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Garry G.
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Sherry L.
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The van was nasty, like something was spilled in the cup holder

April R.
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Stay open a little longer. I was finished and returned the truck at or around 4pm and that location had already closed.

jenifer C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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