It was confusing where to put the trailer. No one was there until Monday. Maybe a few more directions would help.
Katherine L
Customer Reviews for All-Star Rental & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentlemen behind the counter had great customer service and was very helpful.
Andy THelpful staff and lots of help with getting supplies for our move
Robert KNo complaints. Trucks were available and the utility dolly I requested was also available. Check in and out was simple. We will definitely use in the future.
Rick TVery friendly. Answered all my questions regarding drop off
Jamey HQuick fast and easy the whole experience
Angel MNot only did they not warm the truck or clean the snow off the truck, they knew I was coming as I reserved the truck almost a week in advance they charged me $71 and some change, I returned it early and they charged my card another $28 and some change WITHOUT MY KNOWLEDGE OR PERMISSION! I am reporting to better business bureau!
Teresa HRented a 26 foot U-Haul to move my parents from one house to another. There was a lag of 10 days in between selling and purchasing new home. It was nice to have the U-Haul at our property with their items in it vs loading, unloading, loading and unloading at new house. The gentleman I dealt with as very knowledgable and helpful with the process from start to when we dropped off the truck
Jill fFrom pickup to drop off, the experience was favorable. Courteous and helpful employees made this a good experience.
Norman HI dropped the Uhaul off in the parking lot and slipped the key into the drop box. It couldn't possibly have been easier.
Tom VI was charged a $100 holding fee and still have not gotten it back and it has already been almost a week as well as the initial rental charge was quoted at 39.99$ and I’m currently being charged 62.95$ so I’m going to talk to them and unless this gets cleared up, I will leave the review as is if the return for the holding fee is made and the agreed-upon 39.99) +tax is applied then I would recommend it. If not, I would not recommend it. I drove the vehicle a total of 3.4miles for approximately 1hour total.
Daniel HThe gentleman who helped me with my rental was very kind and courteous. This was my first time using uhaul so I wasn’t sure how it worked but he was extremely helpful and answered all of my annoying questions making me feel comfortable and less stressed about the process. Kindly pass along my complements!
Jessica GI was charged for 2 days for u-haul because the store associate told me I could bring the truck in between 3-4, but I checked out truck about 11 but yet my understanding was I could bring it in at the time the associate mention. Also, didn’t get any information or asked if I had any questions driving thru hail as it was a 20 ft truck.
Angie PTook pic of odometer - overcharged me for 1.2 miles with incorrect start & incorrect ending miles. Told checkout the beginning number was wrong. If I can’t trust in small things, how do I trust in the big things? Also checkout said I had to take insurance - I declined. He told me that if I broke down on the road, I’d have to pay for repair of engine/power train. That is ridiculous. He blamed Uhaul policy. I therefore requested low mileage truck. Give me a reason why I should call Uhaul again.
Steve TI was told I could have the U-Haul for 3 days for a certain AMT. I was charged 200 extra dollars over the AMT I was quoted. And no I rented nothing. But saw that the wraps for furniture and the dolly were never used. And you can't store them in the truck so you can then charge me for their use. They weren't used at all. Id like my money please. 620-794-2287. A. Mockry
Angela GOne of the tires was completely bald and we didn’t notice until we were to our destination and had everything loaded.
Michelle WAll Star Rental & Storage has a helpful and friendly staff. I enjoy doing business with them.
Jason SNo communication that we would be charged .40 cents a mile more on Saturday than on Tuesday of the same week with same truck.
CRAIG MLet the customer know that there is a dolly and large bag of blankets in the back of the truck. Had to remove them in order to pack everything needed to haul. Thanks!
CRAIG MAppreciate the service.
GENE MThe trailer was not cleaned out had a little bit of debris.
Susan WEverything went pretty smoothly I just had trouble with the app. Overall great experience will be coming back in the future for moving thanks a million.
Tyra HThe rates and contracts are expensive and geared towareds U Haul. I was charged 2 days even though I only needed the unit for one day. You are making it difficult to justify using U Haul as the provider. We need to rent 3-4 more times over the next month. We have to shop around due to the high expense.
MILO GUhaul changed my pick up location but never informed me of the change. Fortunately, the person at All Star helped get it changed back and was very helpful.
Robert WThey are always helpful. Great location.
Sylvia LEverything was Excellent..
Dennis DTrailer was not clean. Had to sweep out a lot of dirt and dust.
Ken MTRUCKS WITH SPEED CONTROL
KEVIN EEverything went great, I did however have trouble with the online returning of the vehicle. It took roughly 20-30 minutes just for a couple of pages to load and honestly made it a little exhausting. Otherwise, it was amazing.
Ty MAll star rental great customer service and really go out way to help you..
Jason AVery accommodating for after hours drop off
James HNot much. Good operation 👍👍
Anthony RStill waiting on unused portiontaken off card to b returned
donald lNothing at this time
Myron SHad a misunderstanding that was quickly resolved. Great guys
Todd BDon't put a 6 hour limit on an in town move if the customer is paying for the day.
Rochelle RAll went well
BRIAN T