Customer Reviews for Alpha Natural Stone Plus
(U-Haul Neighborhood Dealer)

196 reviews

6887 Philips Hwy   Jacksonville, FL 32216

(904) 355-1138

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/21/2021 - 9/30/2021: Closed

Services at this Location:

Contact Us

(904) 355-1138

6887 Philips Hwy
Jacksonville, FL 32216

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/21/2021 - 9/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

I reserved for a location close to my house, the day prior it was switched to another further away location.

James F. 
Rating:
5.0

Customer did not leave a comment.

MILLARD W. 
Rating:
2.0

Customer did not leave a comment.

GLENN K. 
Rating:
5.0

Very professional and reliable I would only recommend that a staff member be available at all times to assist.

ARTHUR B. 
Rating:
5.0

was a little hard to find

RICHARD H. 
Rating:
4.0

I had a reservation to pick up at the San Jose Blvd location, which I a confirmation from UHAUL via email. However, when I showed up, I was told that they did not have any of the trailers I had reserved despite me visually seeing them on their lot. When I asked about those on the lot, I was told they were reserved. I pointed out that I also had a reservation and was there/ready to pick up, but the manager and employees refused to issue me the trailer despite having a reservation. As a result, I was forced to drive another 15 miles away to the Philips Highway location.

MARVIN N. 
Rating:
5.0

Quick and easy friendly and helpful

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Christian Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

RANDALL J. 
Rating:
5.0

Customer did not leave a comment.

TREY H. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Staff was very helpful

Stephen S. 
Rating:
5.0

Your phone customer service sucks ASS. We were lied to about receiving a military discount. I called and spoke to a representative and requested to speak to a supervisor. I asked the supervisor (Sarah) to hold for a second and she hung up after 3 seconds. (Guess I should have said can you wait for 5 seconds). I called back and requested to speak to another supervisor (Charlene or something) she lied to me and said they would pull our reservation call and call me back, guess what, SHE NEVER CALLED BACK!!! Would I recommend U-haul, heck no!!!! I said yes to this location because it wasn't their fault I was LIED to, hung up on, LIED to again. Had I known I would have went through all of this I would have taken my business elsewhere. This experience was a NEGATIVE 10.

CHARLES W. 
Rating:
2.0

Engine check light was on. Low oil pressure alarm went off.

Marcus J. 
Rating:
3.0

I went to turn in the vehicle early it was dark in a very isolated area and the system would not work kept freezing had to just drop of key and leave need better lighting

Juan L. 
Rating:
5.0

Staff was very accomodating!

RANDALL J. 
Rating:
3.0

While dropping off the truck at the location after hours and my friend was waiting in his car at the parking lot to pick me up. One of the guys came out suddenly and literally threatened my friend to immediately move the car as there was some private meeting. Its a business location and you can't threaten a customer (who is waiting for valid reason) like that!

Praveen M. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
4.0

Provide a lock for the truck.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMAD I. 
Rating:
3.0

Difficult to find the location, it says it is a stone company place.

raju S. 
Rating:
5.0

Excellent customer service

Carlos C. 
Rating:
1.0

As you can see. My drop location was wrong. I booked a one way to georgia and the drop off shows Jacksonville. One of your workers called me to give me an update drop off at 2175 piedmont road ne Atlanta GA 30334, but they said they don't accept that kind trucks. They referred me to another location 2855 Clairmont rd 30329, the front desk lady rudely told me they won't accept it, at that point I was furious why uhaul don't speak with themselves but allow the customer to be in the midst of their disconnection and lack of communication. I almost missed my flight back to Florida. I ended up misplacing my drivers license while hurrying to meet up. This should be addressed and the lady at 2855 Clairemont should be trained on how to attend to client

Chima O. 
Rating:
4.0

Customer did not leave a comment.

AMBER A. 
Rating:
5.0

Best uhaul facility i have ever rented from.

Fred D. 
Rating:
3.0

Too crowded. Hard to find parking space.

Parimal P. 
Rating:
3.0

Helped while dealing with my dolly because the system showed I had two dollys!

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Roberto P. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
1.0

The original drop-off sent me to another drop-off on Sunbeam Rd in Jacksonville, Fl 6 miles away, Then that drop-off on San Jose Rd refused to take the truck as well, and said to call someone else to receive. He didn't even refer, call, or even try to help me. AWFUL customer service, from the rental to the drop-off

Bienvinido E. 
Rating:
3.0

Customer did not leave a comment.

DEAN K. 
Rating:
5.0

Customer did not leave a comment.

JAMMIE E. 
Rating:
5.0

Customer did not leave a comment.

James Wayne E. 
Rating:
5.0

Great customer service, I'm satisfied. Thank you.

LAKEISHA S. 
Rating:
2.0

They charged me twice for a uhual with no heads up

Ronesha P. 
Rating:
2.0

Limited space in a dirt lot. Had to figure where and how to park truck and tow.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

BOYCE W. 
Rating:
1.0

Use another service.

Mike D. 
Rating:
2.0

U-Haul was a side business inside a stone & marble sales and installation company. They were a little overwhelmed with only two customers in the store.

Tom H. 
Rating:
1.0

Equipment was dirty, but I was still charged a cleaning fee. No one was present when I showed up for the rental. I had to wait almost 45 minites. I was charged a late fee, even though the rental was supposed to be dropped off after hours.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

These people were particularly helpful and particularly nice! What a pleasure to do business with! Wish all the locations were like this. I will definitely use this location again and I have rented from the one down the street for years

vincent B. 
Rating:
5.0

They were so nice and friendly and helped me through the rental process. I was running a bit late with the return and they were so accommodating and understanding. Family business! Highly recommend this location.

Yolonda M. 
Rating:
3.0

Have equipment checked for proper working; ensure owner knows how to use equipment. Tow dolly ratchets were rusted. Owner was unclear of how the straps worked. Took almost an hour to get car on dolly.

TWANE D. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
3.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Although it was a very small UHaul provider the folks that operated the store were very helpful and were able to answer all our questions. The UHaul was in great condition.

Charlene J. 
Rating:
1.0

I was chargeD for 300 miles driven for less than a 5 hour time frame when I only drove 26.4 miles. I never realized how important it is to take photo records of things like mileage so that Uhaul representatives don't take advantage of people. I didn't realize what kind of a shady company uhaul is.

Alysia S. 
Rating:
2.0

Close the store

ANDREW A. 
Rating:
5.0

Great service

Maegan T. 
Rating:
5.0

Very kind family run operation

Stephen A. 
Rating:
1.0

The building was closed when I dropped off truck 8-12-20202 and nobody was there. Sign on door said they would be back on Sunday. I called the phone numbers on the door but there was no answer. I left voice mail. I left the rental truck parked next to other U-Haul trucks on the site and left the keys in the key drop-off box. I was later billed for 10 extra days which makes no sense. I am disputing those fraudulent charges.

Edward G. 
Rating:
5.0

Truck smelled like cigarette smoke when I picked it up

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
1.0

Hidden charges, double charges, cleaning fee for no reason. I returned that truck spotless. And after being double charged the $72, I have another pending charge for $25. Never renting from uhaul again

Matthew S. 
Rating:
2.0

Customer did not leave a comment.

Gabriella C. 
Rating:
5.0

Customer did not leave a comment.

Shirazi S. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
4.0

Staff was very nice

Jonathan R. 
Rating:
3.0

Customer did not leave a comment.

Terrence B. 
Rating:
5.0

Quite and easy online check in process. Great service at pick up and drop off facilities. Truck was in excellent condition and trip was smooth and comfortable.

Larry R. 
Rating:
2.0

Very unprofessional, didn't really appear as a "store front". I describe it as shady...... They were polite just acted odd.

GREG B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Thank you thank you

Heriberto S. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

They are very nice to deal with fast and efficient

Jim C. 
Rating:
2.0

There is no lighting at this location which is dangerous for when you pick up or drop off after hours. The key box is also not easy to locate. The brake pads also needed to be replaced on the truck.

Paul-Michael L. 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

I would chose this location again for my moving needs. They were very accommodating, understood my needs and went above and beyond to meets those needs. Although moving can be stressful thank you for making my moving experience great.

Catina O. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Able C. 
Rating:
5.0

Customer did not leave a comment.

treasse W. 
Rating:
5.0

The Truck's air condition didn't work. made for a horrible ride. very disappointed in equipment

MELVIN A. 
Rating:
4.0

Nothing at all. The location was close to my new home.

Louis B. 
Rating:
2.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

I am so pleased with the service and kindness of the representative. I was in and out in 10 minutes

Marissa D. 
Rating:
5.0

Customer did not leave a comment.

Sonia C. 
Rating:
3.0

our u haul was disgusting. there was a broken glass jar of sauce stained all over the interior floor and the driver cabin had bags of fast food still in it. I would have preferred to do the walk around the truck to make sure everything was as it should have been

MARK G. 
Rating:
5.0

Excellent service. Would definitely recommend to others

Mohan M. 
Rating:
4.0

Didn't get a walk thru on the equipment, but I've driven multiple U-Hauls in the past so it wasn't a huge deal. The front of the vehicle could have used a quick cleaning, but wasn't a dealbreaker.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Byron J. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

German H. 
Rating:
3.0

Customer did not leave a comment.

Tanya M. 
Rating:
1.0

The drop site was 20 minutes from my preferred site, and it was very annoying to have to drive that far to return the truck when a large U-Haul site was nearby my destination.

Doyl Byron B. 
Rating:
5.0

Everything went smoothly as possible

Danny A. 
Rating:
5.0

Customer did not leave a comment.

osiris V. 
Rating:
2.0

Tried to charge me the equivalent of 120 miles worth of gas , when I drove a total of 9 miles (and I put gas in the vehicle). Uhaul customer service refunded because they knew the store was wrong, but this was still a hassle. Stick to a standard Uhaul store.

Gary H. 
Rating:
3.0

Lots of dirt and bad smell in the trailer when I picked it up

kevin G. 
Rating:
4.0

Customer did not leave a comment.

Corey W. 
No reviews have been submitted for this location.

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