Customer Reviews for Alpha Omega Stor All LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent service received at this storage facility… the manager was handling everything in Oder….

Rating:

5.0

I've rented from this location several times and I've never had a problem... Awesome customer service, professional mentality, very nice people. I will always rent from this location when I'm in need of a UHAUL...

Rating:

4.0

My only issue was the appliance dolly i ordered. This location did not have one. The lady suggested Home Depot. That appliance dolly cost me almost as much as the trailer.

Rating:

5.0

5 star service! Shelly went above and beyond to get our paperwork ready and allow us to move in despite us arriving as they were closing. The facility was clean and Shelly walked us out to the unit personally while answering all of our questions. The service was above expectations at this business.

Rating:

5.0

This storage unit was ALWAYS maintained well! Clean and very easy to access. Well lit as well.

Rating:

4.0

Tried to return on UHAUL app on a Saturday. App was frozen on opening page even after several attempts. Called manager to report trouble. Overall service was excellent and Tracy helped tremendously!

Rating:

5.0

We used this storage for 12 years and never had any issues. Great place and great service! Tracy is awesome!

Rating:

5.0

Great and efficient service. Mr. Ray, who set up the reservation was extremely helpful as was the woman at the office. Everything was done quickly and professionally. I would suggest anyone looking for at truck to go directly to U-Haul at the "Alpha Omega Stor All LLC, 234 Rosedale Drive , Hiram Georgia", you will not be disappointed. For if they don't have what you want they will see to it you get it there. First Rate, giving a 10 plus rating.

Rating:

3.0

Lady could have been friendlier and maybe smiled at least once.

Rating:

5.0

Customer service was excellent. Front desk made my moving process easier...answering all questions I had. 5 STAR SERVICE !!

Rating:

5.0

I would change anything, Tracy was wonderful to work with!

Rating:

5.0

Nothing. Very friendly and efficient!

Rating:

5.0

Never a problem. Just a great place. No complaints. Hard to gripe about homeruns.😃

Rating:

1.0

The lady who in the table kinda mean and rude to us, yelling when talking because English is not our mother tongue. Look like racist

Rating:

5.0

I had an absolutely amazing experience with this rental! No complaints at all.

Rating:

5.0

The service was awesome not a thing!!

Rating:

5.0

The staff person was very pleasant and was expecting my trailer return. She had me in and out in a flash.

Rating:

3.0

U-Haul has failed me twice on having a truck ready. If this continues with no accountability I won’t use them anymore

Rating:

5.0

Manager was very professional and efficient. Very smooth start to finish renting a truck there.

Rating:

2.0

Staff was unable to update the length of the rental and it took us nearly an hour to obtain the truck and dolly. The staff had to make several calls to corporate and then finally just gave up and told us to call the 800 number the next morning to extend the rental another day. The dolly had inoperable wheels so anything we put on it sunk right down to the ground and did not roll smoothly.

Rating:

5.0

Nothing.

Rating:

1.0

The truck was rough riding the transmission seemed to be slipping And I have a pregnant wife I was told that it would be Smooth

Rating:

5.0

Everything were very organized and the service was outstanding changes not needed.

Rating:

5.0

It was clean, they did a great job of that. But this monster needed help. It was LOUD. A constant 84db on the highway inside the cab. Terrible shimmy at highway speeds. Cracked windshield. The engine was missing and backfiring when under load. It was my only option, and it did the job. But it was loud as hell and very uncomfortable. I’ll stick to Penske next time.

Rating:

5.0

Tracy was great to work with.

Rating:

1.0

I rented a 26 foot U-Haul on the Friday December 23rd the coldest day of the year and the heater didn't work. Then when I was driving when I reached speeds of 55 mph the truck began shaking. So this was the worst experience I ever had

Rating:

5.0

o comments

Rating:

5.0

no comments

Rating:

5.0

Not a thing. Friendly service. Clean and well functioning equipment. Thank you

Rating:

5.0

They were so friendly and helpful and made everything easy.

Rating:

4.0

Great customer service!

Rating:

5.0

I was very happy with my storage experience from beginning to end . I office staff was very helpful and diligent .Had this unit unit for over a year all without any worry' Thank you

Rating:

5.0

Tracy was very helpful and thorough with the rental. Great customer service!!!

Rating:

5.0

You guys are awesome I enjoyed you guys

Rating:

5.0

Rented a storage unit for 3 days. The employee was very thorough about what not to do and what not to store in the unit but was not specific about the storage unit itself. The unit was 10x7.5. I was not made aware that it was a small door opening (the size of a typical front door entrance) the item that would be stored there would have needed a wider entrance (garage items like a oversized carpentry work bench and air compressor) I loaded up my trailer on a Sunday evening and made my way to the storage for this first time and could not offload. The trailer had to be rented another day because of this. I didn’t even open the unit at all and was still not granted a refund. $70 for something I never used at all. My advise, ask questions because they will not be specific with you. They only get specific when it pertains to them not what’s needed by the customer.

Rating:

5.0

I dont have a lot of experience with renting a uhaul but my experience was so smooth it was like a hot knife thru butter! Thank you!

Rating:

5.0

Second time I have used them. Would highly recommend.

Rating:

5.0

A bit expensive though.

Rating:

5.0

Nothing everything was great

Rating:

5.0

N/A

Rating:

5.0

Katie managed the rental. She was super helpful, knowledgeable, and excellent attitude.

Rating:

4.0

Safety chain hooks had buildup causing the need to take the chains apart to get through the truck hitch. Customer service rep was excellent, And was willing to allow a military discount even though – evidently - UHaul has taken away that important discount? Wondering about that … ;(

Rating:

5.0

They made the entire process EASY!!!

Rating:

4.0

Tires weren't balanced and vibrated the vehicle. Window Washers will not working. Might have been out of washer fluid which was not checked before hired the vehicle.

Rating:

5.0

Would certainly use again because the truck was very clean inside and in the storage part

Rating:

5.0

Nothing. the lady in the office was wonderful to do business with and even accommodated us on short notice within 30 minutes of closing time. Everything about the trailer rental was great!

Rating:

5.0

Nothing. Always consistant: professional, courteous, respectful, knowledgeable, friendly, and gives you a reason to return when services are required. What more can anyone ask for?

Rating:

5.0

First time using truckshare so I was skeptical but everything worked out greatly! Great service! Even the location was spot on.

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Nothing! My experience was excellent

Rating:

5.0

Our experience was a very positive one. The staff was always pleasant and helpful. The facility was always well maintained. We felt like our items were secure at all times.

Rating:

5.0

Great employees!!! We will be back. Have a bless day.

Rating:

5.0

Tracy was supper nice and helpful for my short time spent at this storage unit. I felt safe at her facility along with okay with storing my belongings there. I will definitely be recommending this facility to family and friends. Thank you so much for the amazing customer service!

Rating:

4.0

The rubber bushing on the driver door falls off. Did my best to put it back in place. Is obviously a small problem with that door prior to my renting. I just was opening and closing the door on a normal basis when it fell off..

Rating:

5.0

Very professional people ! Excellent service!

Rating:

5.0

NA

Rating:

5.0

Great customer service .

Rating:

5.0

Awesome service! Would definitely use this location again.

Rating:

5.0

friendly. answered questions

Rating:

5.0

Quite playing m

Rating:

5.0

Had an issue with the truck.

Rating:

4.0

Provide some type of jack for the 6' x 12' trailer so that it can be dropped if the customer needs to unhitch the trailer, OR retrofit some kind of landing gear for the same purpose.

Rating:

5.0

I would highly recommend..Had no issues at all

Rating:

5.0

Nice people, convenient good pricing. This is my 2nd time renting a storage unit from this facility and would do it again if needed! Thanks!

Rating:

5.0

We stored there for many years. Great storage facility.

Rating:

5.0

Staff is very helpful !

Rating:

5.0

I had two units for 2 1/2 years. Much longer than I expected. Price was good. Clean facility. Same lady running facility the entire time we were there. Very friendly and helpful. Thank you.

Rating:

5.0

We loved our experience with them.

Rating:

5.0

Thanks for having everything I needed in a pinch. It's much appreciated! Great staff too!

Rating:

5.0

Thank you and all is/was well.

Rating:

5.0

Tracy was always a pleasure to work with. She was very friendly and you guys have a great facility. I would use again and certainly would recommend. Thanks again

Rating:

5.0

Staff was very helpful. Several times I left my unit unlocked and they were kind enough to call and advise me.

Rating:

5.0

Nice always clean!! For the (7) months that I had my things in storage never had a problem with rodents, insects, roaches NOTHING!! The best experience for me. I’m very well pleased and would use Alpha and Omega again. I would definitely recommend them!!!!

Rating:

5.0

Great storage facility.

Rating:

3.0

I didn’t need the storage unit anymore and I cancelled it !! Thanks and if I need one I will definitely use you guys !!

Rating:

5.0

Easy process.

Rating:

5.0

excellent service by Tracey

Rating:

3.0

The lady who helped me was very nice and I`m glad she told me to go with a large but a large is still smaller than I thought it would be

Rating:

3.0

The lady was very helpful but seemed as if she really just didn`t like her job.It was a bit of a inconvenience that they didn`t have a truck available to rent.

Rating:

5.0

Very helpful and courteous. Highly recommend.

Rating:

3.0

This storage unit is centrally located to my new residence. Upon arrival, the lady was very friendly and made the transaction as fast and painless as possible

Rating:

3.0

Didn`t use.

Rating:

3.0

The facility itself is clean and looks secure.

Rating:

5.0

Very helpful.

Rating:

5.0

The lady in the office was very friendly.

Rating:

3.0

Service was good. Did not like the hidden fees.

Rating:

5.0

Everything went very smoothly. The manager was extremely helpful and nice.

Rating:

3.0

Very good

Rating:

5.0

Customer service was excellent.

Rating:

2.0

I rented a climate controlled unit but the temperature of the unit is not much cooler than the temperature outside. There is a large crack in the floor with past insect activity.

Rating:

4.0

Great service fast and easy!!!!

Rating:

2.0

Not sure yet. The company states that they will call you within 24 hours. They have until 4:30pm today to call. They do not state an exception for Sundays. I guess we will wait and see.