Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time using truckshare so I was skeptical but everything worked out greatly! Great service! Even the location was spot on.
Johnny D.
Rating:
5.0
Excellent customer service!!!
Carlos R.
Rating:
5.0
Nothing! My experience was excellent
Raymond H.
Rating:
3.0
Customer did not leave a comment.
mark D.
Rating:
5.0
Our experience was a very positive one. The staff was always pleasant and helpful. The facility was always well maintained. We felt like our items were secure at all times.
Melanie C.
|
Overall Experience
Rating:
5.0
Great employees!!! We will be back. Have a bless day.
Tony M.
Rating:
5.0
Customer did not leave a comment.
RICHARD S.
Rating:
5.0
Tracy was supper nice and helpful for my short time spent at this storage unit. I felt safe at her facility along with okay with storing my belongings there. I will definitely be recommending this facility to family and friends. Thank you so much for the amazing customer service!
Alijah L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie M.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Customer did not leave a comment.
Laura N.
Rating:
5.0
Customer did not leave a comment.
Ronald M.
Rating:
5.0
Customer did not leave a comment.
RHONDA K.
Rating:
5.0
Customer did not leave a comment.
RICHARD S.
Rating:
5.0
Customer did not leave a comment.
Wayne N.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ansley G.
Rating:
4.0
The rubber bushing on the driver door falls off. Did
my best to put it back in place. Is obviously a small problem with that door prior to my renting. I just was opening and closing the door on a normal basis when it fell off..
RICHARD S.
Rating:
5.0
Customer did not leave a comment.
dennis G.
Rating:
5.0
Customer did not leave a comment.
Dan O.
Rating:
5.0
Very professional people ! Excellent service!
EDOUARD N.
Rating:
5.0
Customer did not leave a comment.
CHERYL C.
Rating:
5.0
NA
Wesley G.
Rating:
5.0
Customer did not leave a comment.
HECTOR R.
Rating:
5.0
Great customer service .
WILLIAM F.
Rating:
5.0
Awesome service! Would definitely use this location again.
LATOYA S.
Rating:
5.0
friendly. answered questions
Daniel H.
Rating:
5.0
Quite playing m
CLIFFORD M.
Rating:
5.0
Had an issue with the truck.
Megan D.
Rating:
4.0
Provide some type of jack for the 6' x 12' trailer so that it can be dropped if the customer needs to unhitch the trailer, OR retrofit some kind of landing gear for the same purpose.
GERALDINE W.
Rating:
5.0
Rate are high on top of amount to fill up trucks other than that no other issues
ALEXIS A.
Rating:
5.0
I would highly recommend..Had no issues at all
Kimberly M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LASHAWNDA K.
Rating:
5.0
Customer did not leave a comment.
RONALD K.
Rating:
5.0
Customer did not leave a comment.
Lynda W.
Rating:
5.0
Customer did not leave a comment.
John M.
Rating:
5.0
Customer did not leave a comment.
Leroy F.
Rating:
5.0
Customer did not leave a comment.
CHERYL M.
Rating:
5.0
Customer did not leave a comment.
ALFREDA B.
Rating:
5.0
Customer service A+++++
Tracy was helpful and through in her instruction
Heather P.
Rating:
5.0
Customer did not leave a comment.
Stephen C.
Rating:
1.0
the vehicle mirror is not good ... had tuff time driving
NAREN E.
Rating:
5.0
It would be nice if the truck would have a full tank of gas when I picked it up.
Michael P.
Rating:
5.0
Customer did not leave a comment.
PAUL L.
Rating:
5.0
Customer did not leave a comment.
Larry S.
Rating:
4.0
Customer did not leave a comment.
Zachary J.
Rating:
5.0
Truck worked fine but had definitely been well used.
Bradford R.
Rating:
5.0
Customer did not leave a comment.
JASON T.
Rating:
5.0
Customer did not leave a comment.
CHARITY C.
Rating:
5.0
I will definitely use Alpha Omega again! Very easy and thorough
LINA D.
Rating:
5.0
Always nice and clean. Very helpful folks
Emmett S.
Rating:
5.0
Everything went great! The truck rode smoothly, the price was fair and the fuel economy was great. The staff was extremely friendly and informative.
Anthony B.
Rating:
5.0
Customer did not leave a comment.
JAMES D.
Rating:
5.0
Nice people, convenient good pricing. This is my 2nd time renting a storage unit from this facility and would do it again if needed!
Thanks!
Johnnie S.
|
Overall Experience
Rating:
5.0
The lady who helped us was very helpful and friendly.
Marisa S.
Rating:
5.0
Great customer service.
CLIFFORD E.
Rating:
5.0
Professional, well organized, and great customer service!
TODD T.
Rating:
5.0
Customer did not leave a comment.
HARVEY W.
Rating:
5.0
Customer did not leave a comment.
DAVID H.
Rating:
5.0
We stored there for many years. Great storage facility.
BRIAN B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
Very nice customer service
Delinda R.
Rating:
5.0
Customer did not leave a comment.
Richard R.
Rating:
4.0
Customer did not leave a comment.
SHAJUANA M.
Rating:
4.0
Customer did not leave a comment.
Terry D.
Rating:
5.0
Staff is very helpful !
yolonda s.
|
Overall Experience
Rating:
1.0
The lady the next day was really rude I will never rent from that location again and I always rent from uhaul and I might just start looking fir another company to rent from because this was really a bad experience. You guys should really pop in and act like a customer and see how she treats paying customers
BASEM K.
Rating:
5.0
Customer did not leave a comment.
John H.
|
Overall Experience
Rating:
5.0
I had two units for 2 1/2 years. Much longer than I expected. Price was good. Clean facility. Same lady running facility the entire time we were there. Very friendly and helpful. Thank you.
AL V.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
VIRGINIA V.
Rating:
5.0
Customer did not leave a comment.
Ansley G.
Rating:
4.0
Customer did not leave a comment.
rosland B.
Rating:
5.0
We loved our experience with them.
Marissa J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLARD C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAREY M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN C.
Rating:
5.0
Customer did not leave a comment.
Letita R.
Rating:
5.0
Thanks for having everything I needed in a pinch. It's much appreciated! Great staff too!
Barry P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLARENCE W.
Rating:
5.0
The equipment was clean-both the cab and the box area. What needed fixing was the passenger skirt which was torn by a previous renter and a turning signal light unit was missing off the front fender. Lastly, where did the box light go-there was none. We had to improvise on adding a temporary light. Oh, on U-Haul in general when setting up a contract, you need to tell the renter in bolder terms a confirmation phone call will be coming their way about 2 days before the contract day to secure a pick up location. My truck was not at my location on the day I needed it-luckily a supervisor secured a truck right near my destination. I may have missed this phone call because U-Haul doesn't identify its call with a U-Haul identifier or leave a voicemail.
Ronald J.
Rating:
5.0
Please ,put broom inside the truck so that customer will use it after they offload. Thanks
OLUKUNLE O.
Rating:
5.0
Customer did not leave a comment.
JIMMY W.
Rating:
5.0
Customer did not leave a comment.
OLIVIA D.
Rating:
5.0
Thank you and all is/was well.
Rachel G.
|
Overall Experience
Rating:
5.0
Tracy was always a pleasure to work with. She was very friendly and you guys have a great facility. I would use again and certainly would recommend. Thanks again
SCOTT B.
|
Overall Experience
Rating:
5.0
Staff was very helpful. Several times I left my unit unlocked and they were kind enough to call and advise me.
Dianne F.
|
Overall Experience
Rating:
5.0
Great Service
Marshel R.
Rating:
5.0
Customer did not leave a comment.
Dmon L.
Rating:
4.0
Customer did not leave a comment.
Russell J.
Rating:
5.0
Customer did not leave a comment.
Mia T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAREY M.
Rating:
5.0
Customer did not leave a comment.
FRANCIS M.
Rating:
5.0
Nice always clean!! For the (7) months that I had my things in storage never had a problem with rodents, insects, roaches NOTHING!! The best experience for me. I’m very well pleased and would use Alpha and Omega again. I would definitely recommend them!!!!
JUANITA G.
|
Overall Experience
Rating:
5.0
We had a change in our schedule and had to change our return, and Alpha Omega All Hiram was very helpful.
GREGORY C.
Rating:
5.0
Customer did not leave a comment.
RAMON B.
Rating:
5.0
Customer did not leave a comment.
CAREY M.
Rating:
5.0
Customer did not leave a comment.
Keneth N.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
James K.
Rating:
5.0
Everything went well. Tracy was very knowledgeable and answered all my questions.
SHAWN S.
Rating:
3.0
N/A
Amy W.
Rating:
5.0
Process was fine
david R.
Rating:
5.0
Customer did not leave a comment.
Kenneth W.
Rating:
5.0
Customer did not leave a comment.
Linda K.
Rating:
5.0
Customer did not leave a comment.
Leah W.
Rating:
5.0
Staff friendly and explained everything completely about the rental, even where to put the key if they were out to lunch when I returned which worked out great! Outstanding service!
Paul W.
Rating:
4.0
Customer did not leave a comment.
Marvin B.
Rating:
4.0
Customer did not leave a comment.
JEFFREY A.
Rating:
5.0
Customer did not leave a comment.
chinneta P.
Rating:
5.0
Nothing. Great service and flexibility.
GUY F.
Rating:
5.0
Customer did not leave a comment.
WILSON RAYMOND N.
Rating:
5.0
Customer did not leave a comment.
Chandra W.
Rating:
5.0
At this location I honestly have never had a problem. Very good service and friendly staff.
Michael N.
Rating:
5.0
Customer did not leave a comment.
lakisha P.
Rating:
5.0
Customer did not leave a comment.
Edward R.
Rating:
5.0
Nothing at all
The service was great the young lady got me in out very quickly she's great for your business
Reginald S.
Rating:
3.0
Customer did not leave a comment.
Shenita H.
Rating:
4.0
I have used Alpha Omega services twice this year. That's what you do with a college student in the house. They did whatever needed to be done to make my experience a pleasant one. I will recommend them to others and continue to use them in the future.
Thank you Uhaul.
STEVE C.
Rating:
2.0
The online check in was impossible to use. We had so many problems and ended up being delayed hours as even customer service could not figure out the problem
Brandon J.
Rating:
5.0
Customer did not leave a comment.
Ansley G.
Rating:
5.0
Great storage facility.
RYAN L.
|
Overall Experience
Rating:
3.0
I didn’t need the storage unit anymore and I cancelled it !! Thanks and if I need one I will definitely use you guys !!
Candice M.
|
Reservation
Rating:
5.0
Easy process.
Privacy R.
|
First Impressions
Rating:
5.0
excellent service by Tracey
Privacy R.
|
First Impressions
Rating:
3.0
The lady who helped me was very nice and I`m glad she told me to go with a large but a large is still smaller than I thought it would be
ERICA T.
|
First Impressions
Rating:
3.0
The lady was very helpful but seemed as if she really just didn`t like her job.It was a bit of a inconvenience that they didn`t have a truck available to rent.
Privacy R.
|
First Impressions
Rating:
5.0
Very helpful and courteous. Highly recommend.
ADAM S.
|
First Impressions
Rating:
3.0
This storage unit is centrally located to my new residence. Upon arrival, the lady was very friendly and made the transaction as fast and painless as possible
Privacy R.
|
First Impressions
Rating:
3.0
Didn`t use.
Privacy R.
|
First Impressions
Rating:
3.0
The facility itself is clean and looks secure.
JOELLE J.
|
First Impressions
Rating:
5.0
Very helpful.
Privacy R.
|
First Impressions
Rating:
5.0
The lady in the office was very friendly.
Privacy R.
|
First Impressions
Rating:
3.0
Service was good. Did not like the hidden fees.
Privacy R.
|
First Impressions
Rating:
5.0
Everything went very smoothly. The manager was extremely helpful and nice.
Privacy R.
|
First Impressions
Rating:
3.0
Very good
Privacy R.
|
First Impressions
Rating:
5.0
Customer service was excellent.
Privacy R.
|
First Impressions
Rating:
2.0
I rented a climate controlled unit but the temperature of the unit is not much cooler than the temperature outside. There is a large crack in the floor with past insect activity.
Privacy R.
|
First Impressions
Rating:
4.0
Great service fast and easy!!!!
Privacy R.
|
First Impressions
Rating:
2.0
Not sure yet. The company states that they will call you within 24 hours. They have until 4:30pm today to call. They do not state an exception for Sundays. I guess we will wait and see.
Privacy R.
|
First Impressions
Rating:
3.0
I have not moved into the location as of this time. I understood that someone would contact me after I made the reservation, and I have not received a call back.